Peter W. Gentile Mason Contractors, Inc.

In October, 2016, I received an UNSOLICITED offer from UPROMISE BY ***, for a *** The offer clearly stated that if I used the card for a purchase within the first days, I would receive a $CASH BACK reward I did make a purchase, and did pay the UPROMISE *** for that purchase Now, months later, and after making repeated calls, I still have not received my $reward Can you help me?

Hello, I have using Upromise for my cash rewards, and my current balance which is available to withdraw is $27,
I have not violate any policies and regulations from Upromise, but they closed my account and refused to issue the check for the balance in my accountThey steal the money from my account by closing my account with a non-sense reason

I received an email in October that I had until the end of the year to request a check for all money earned using their programI requested a check shortly thereafter, and have received a run around and excuses ever sinceFirst I was told the check was on the way when I followed up a few weeks laterThen I was ignored, and now I"m being told that I have to link to a bank or 529, which is NOT what their email laid outThe new alternatives beginning are to link to a plan, which I don't have, or to link my bank account, which I don't trust them withI included the email received below for referenceIt's like they're intentionally doing this to not have to pay out to people that don't want to link an account
Your Upromise Redemption options have changed
Inbox
x
Upromise
Sun, Oct 28, 6:AM
to me
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Hi ***,
Thank you for being a valued Upromise memberWe are writing to notify you about some important chan

I have requested redemption of my earned rewards in the amount of $by email times, and via phone once I have yet to receive the redeemed rewards despite being told via my phone request that I would receive them Upromise provided all customers an email noting we could receive a check payout of earned rewards before the end of CYif we requested one but could not receive such a payout after DEC I would like such a redemption and requested it times via email and once via phone Upromise has my information to issue the check redemption

I sent the following email to [email protected] on Dec 2018: “I have been a member of Upromise since 08/09/-- over years Since that time, my mailing address, email address, and telephone number have NOT changed Why was I NOT notified that the balance of my account - $- had been turned over to the State of Texas?”
I sent the following email to [email protected] on Dec 2018: “Dear Sir or Madam: I have been a member of Upromise with Account #*** since 08/09/-- over years I never changed my email address I never changed my telephone number I never changed my mailing address I do not understand why my account was changed to inactive status Why was I not notified that my account was changed to inactive status?”
NEVER received a response to either email

I am not able to login to Upromise...this site's message is "Your connection is not private." To date, I have never received Promised funds of $transferred into my bank accountI have rewards greater than $in my account for the past two monthsI was PROMISED to have funds automatically transferred on the first of the month

I signed up for a UPromise credit card to help save money for my grandson's college education Before I even received the card my email box was flooded with email advertisements from UPromise I understand that email advertisements are their primary way of letting customers know of specials from other companies The emails have an UNSUBSCRIBE link in them which I have been clicking on since day one trying to get unsubscribed Being unable to unsubscribe, I contacted the company and cancelled my credit cardHowever, I am still receiving unwanted emails I contacted them again on August 18, by email asking them to quit flooding my email box I was told the same thing that their website says, "it takes business days to be unsubscribed" It has definitely been over business days since my first request to unsubscribe AND I no longer have their credit card but they won't stop sending me these emails Please help me

I've been in contact with Upromise through email and phone calls since November I requested they send me a check in the amount of $to be withdrawn from my college savings accountI recieved an email dated 11/27/assuring me I would receive my check within the first weeks of DecemberI emailed again on the 13th inquiring about my check, they said they processed it and I would receive itI emailed again on the 20th and received no responseI phoned on the 26th of December to inquire about my check, the associate claimed a mixup and they hadn't processed my requestI would receive my check by the middle of JanuaryThey instituted a new policy starting in January that the money will be deposited into a linked account the 1st of the monthI linked my checking accountI inquired again through email about my missing money on Jan 1st I was told someone would be in contact with me regarding my complaint/issueJan 2nd I phoned in three separate times and attempt

Enrolled Upromise college savings, and was approved for credit card UpromiseI also have a Priceline credit card same bankInterest rate Upromise 21.99% tied to college saving and pay a yearly service fee to have credit cardPriceline credit card is 15.99% same bank no college savingsPayments made on time, been a customer for years and this is negative part when same bank has higher interest rate the one tied to the college savingExactully how am I suppose to save , if the interest is high and promoting a college savingsThis is poor business practice and actually, I am not receiving a cash back as promised , estif the interest is so high I am actually paying the bank back the cash back rewardsThe program is and very misleading !

I have cash back from my credit card and tried to transfer it to my uPromise accountMy bank transferred the funds to uPromise in approximately daysIt has been sitting as Pending with uPromise for another days alreadyWhen I called to inquire, they said that it can take up to days to complete the transfer and the funds to be available in my accountThen, to get the funds after that, it takes another 4-weeks for me to receive a check from uPromiseThey do not offer any option to receive the funds by transfer to my bankSo, it effectively takes months to receive the cash back that I've earnedThis is preposterousBank transfers take hours MAX, and their policy to only send checks once per month is clearly a ploy to keep my money for as long as possible

UPromise states on their website that funds are transferred the first of every month When you call customer service because you don't have your funds The customer service agents say 5-days Well today is day and I still don't have my funds I used this service in good faith and they are being fraudulent in distributing funds

On Feb Upromise closed my account and refused to issue the confirmed cashback to meNow I have no access to my accountI contacted them and got no responseStay away from this company

In September of 2018, we thought we requested funds, which belong to us, to be sent via paper checkWe had not received any confirmation of the actual mailing, so to be certain, we contacted Upromise on October and requested thisWe never received the check, for the funds that we have accrued, over the past yearsThus, we contacted them again on November 15, because we had been told that we would receive it within the first weeks of November, as it was initiated at their endWe were then told we would receive it in the next 2-daysThis began a pattern of them continually telling us that we would receive the check within 2-daysWe continued the follwith them on November 19, 23, and the 28thWe never received any details that were inquired about, such as a mailing date until today, and was told the check was mailed on the 2nd (of November) yet we have yet to receive itNow, we are told we need to wait another days and they will send an eCheck We do not think th

They have changed their rewards repayments and no longer able to pay to a loan companyNo notice was given"pending" earning sits for months and months to transition to earned and "disappear" for few weeks before the funds actually show up in my payout accountNear impossible to get ahold of them for details or resolutionNew website cannot monitor the funds and Shows a lot of things without showing anything useful and changes the amounts without explanationStates they will transfer automatically on the 1st of month but this is not the caseAlso unable to change the threshold for my payout below bucksThis was a wonderful program for many years until the changes made this year have been horrible and completely frustrating

I enrolled in Upromise in to save for my grandchild This company was to take a percentage of what I bought and appy it to acct My acct # ***
Since moving several times I forgot about checking the balance of my acct with Uprormise
I just checked it in Oct of 2016, and found that Upromise sent my money to *** *** Unclaimed funds they haave me a Phone # to cal*** Unclaimed Funds Ref # ***
unclaimed Funds person *** said he would send me form to sign to get this money,
he never sent me the form When I call there, which is a very long wait, he hangs up on me
I was never

I have called times since January to get my rewards dollars and I still do not have them

I made a purchase with *** *** through the Upromise website (I clicked the link for *** *** on the Upromise website and then made the purchase on the *** *** website) At the time *** *** was offering a 7% Upromise reward (which would be about a $Upromise reward) They never gave me the reward and after going back and forth with customer service representatives several times this is what they responded: "When cash back does not automatically post to your Upromise account, we conduct research with our partner merchants to determine eligibility*** *** has determined that your purchase on 03/21/ for $is not eligible to receive cash back." I want my Upromise reward of $ I made the purchase through the Upromise website and am entitled to the reward If they have technology issues that say otherwise it is not my fault It's funny how the technology works fine for small purchases, but for large purchases it doesn't work

I made a purchase through their website for *** for $I was supposed to get 8% cash back from the purchaseAccording to their website it takes days to receive the cashbackThis is the first time it has taken this long I called before 2/8/and they told me of the day time frameI called 2/8/about it and they were supposed to be research this and responding within daysNo responseI called again 3/27/and still saying it will take longerI know these dates because I received an email from them
I have not received any response from this companyWhat's crazy is I see $pending from 3/8/from a qualified tripand that was from ***So why is this taking so long? I am furiousIt's like they don't want to pay me the $I want answers and this is taking way too longThey even told me they say the travel that I purchased on 11/14/What's even more crazier is the associates want to say is because you paid for it and then took the trip

I strated a UPROMISE college program years ago and I have been trying to get the $out for months as my daughter is a senior in college.It now says it was transfered to an account but I never gave them an account before today! I have emailed them over times, see that others have the same complaint and I am fed up

The website offers % cashback for all travel purchase made thru website What they gave me is %