Permasil

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:Although the cause has been determined unless I can get on the budget plan now a payment plan will not help me catchI was recently unemployed for years and havent been employed for a year yetPlaying catch up is a hardship for me right now do to a reduction in salary because I truly needed employmentAlthough none of this is your problem or concern I thought downsizing would helpIm still robbing peter to pay paulAlso I was told I could receive a letter on these findings for my leasing officeI requested it by email and have not received a response
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:Pepco responded by saying that that I have no substantiated a need for further review, nor have I provided any new additional documents to support my dispute? Pepco has all the supporting documentation on their end about how these errors were committedThey take no ownership of their poor customer service, or their poor processing of customer requestsPlease see below:Pepco transferred my services to my new apartment and set me up with paperless billingI had paperless billing on my old accountThey did not transfer my email address with the paperless billing optionThey supposedly sent me bills for a few monthsI want them to prove that they sent me ebills.? Pepco stated in earlier correspondence that they sent me a mailing with my new account numberThat mailing was sent before my service was transferredTO AN ADDRESS I DID NOT LIVE IN AT THE TIMECheck the dates for when service was requested and the date of that mailing.? I want an apology from Pepco about charging me late fees when they are at fault for their customer not receiving bills.?
Regards,
*** ***

November 11, 2016Mr*** *** Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: *** B***Revdex.com # * *** *** *** *** Germantown, Maryland 20876Dear Mr***:This letter serves to respond to the customer's complaint
inquiry regarding the assessment of a security depositI appreciate the opportunity to provide the following information regarding our residential deposit policy.Pepco can request a deposit when a customer fails to pay a bill when it becomes due on more than two occasions in the last months per the Code of Maryland Regulations 02:The amount of a deposit requested will be no more than two twelfths of the estimated annual service for the next twelve monthsDeposits over $may be paid in installmentsDeposits together with accrued interest will be refunded automatically upon demonstration of a good payment record for months or upon discontinuance of electric ServiceOnly one deposit can be assessed on an electric account at a timeIf a deposit has been paid and there is an increase in the kilowatt hour consumption and We determine the deposit amount needs to be increased, we have to refund the held deposit plus interest and request a new increased deposit amount.The following is the deposit history on the account:o July 27, - Held deposit of $was refunded as referenced on page of July invoice.The deposit was refunded to request a new increased deposit amount of $o November 21, - Held deposit of $was refunded as courtesy as referenced on page ofNovember in Voiceo March 23, - New deposit of $was requested based on the customer payment historyo April 25, 2016- Deposit request of $cancelled as a courtesy, o October 25, - A new deposit of $was requested based on the customer payment history.Page 2Based on the payment history on the account the requested deposit is warrantedOn a customer relationsbasis, the Company opted to waive the deposit requirement of $on the condition that the bills willbe paid in a timely mannerTo avoid a future deposit assessment, the customer needs to contact us priorto the bill due date to establish a payment arrangement if unable to pay the total amount due in full.At this time the balance of $is due by November 15, A credit and collections hold has beenput on the account for days to allow the customer time to make payment arrangements if needed.I hope this information is helpful in responding to the concerns of the customer.Sincerely,Linda B

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Ninth Street, NW Washington, DC 20068*** *** *** Revdex.com K StNW Washington, DCRE: *** *** *** *** *** Washington, DC ***Dear *** ***April 12, 2016Stan P*** Special Investigation Representative Customer Relations Research and Resolution
Department***This letter serves to respond to the above referenced customer regarding the billing of her accountI have reviewed the manner in which the account was billed, and would like to offer the following information.Review of the account reflects that the customer made a payment of $on March 1, On March 21, 2016, a bill was rendered for service from February to March 18, 2016, in the amount of $431.31, which consisted of the past due amount of $197,that represents a returned check in the amount of $and a $returned check chargeThis check payment was returned on April 11, The bill also included the customer’s monthly budget installment of $However, under thecircumstances I have taken steps to have the return check fee waived.I trust this information will assist you in responding to the customer’s concerns.Sincerely,Stan P

Ninth Street, NW Washington, DC 20068February 1, 2016*** *** *** Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: *** *** *** *** ** Washington, DC *** Complaint No: ***Dear *** ***:This letter serves as a response to ***' follinquiry.In attempt to confirm if the customer was told the account was on hold until December 21, 2015, we reviewed the account's call history for the entire month of December We determined the first inquiry regarding the account was made on December 22, 2015, which was after the service was disconnectedEnclosed with the January 21, response letter was a copy of the bill issued on November 30, for current Budget Bill charges totaling $112.00, and payable by December 21, Further, printed on the same bill was an important message stating the service was in danger of interruption on or after December 3, for pre-existing arrearages.Our investigation concludes with no record of the customer contacting us to discuss the balance, or to establish a hold on the account during or after the time span referenced in his complaintI trust this information will assist you in responding to the customer's concerns.Sincerely,Stephanie R***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Dear *** ***: ? This letter serves to respond to the above referenced customer’s concerns regarding the poor customer service they received while attempting to resolve a double payment transaction.? I have reviewed the manner in which this issue was handled and appreciate the
opportunity to offer the following information.? First, I regret the customer’s experience with our Customer Service Representatives was unsatisfactory.? Please understand we hold our employees to a high standard of professionalism and courteousness during any customer interaction.? I will ensure that the customer’s concerns are forwarded to the manager of that department for immediate handling? Review of the account reflects that the customer was not billed for April and April 6.? Instead, there were two payment transactions that occurred on those two dates.? On February 25, 2017, a bill was rendered for service from January to February 24, 2017, in the amount of $that was due March 20, 2017.? The customer’s payment transaction reflects that on March 21, 2017, the customer made an online payment transaction through Speedpay in the amount of $332.19.? Unfortunately, however, during that time period “Speedpay’ was having system issues with processing payments in a timely manner.? Therefore, the customer’s payment was not debited from his bank account until April 4, ? In the interim, on March 27, 2017, another bill was rendered for service from February to March 24, 2017, in the amount of $that was due April 17, 2017.? On April 6, 2017, the customer made an online payment transaction through Speedpay in the amount of $330.12.? By this time Speedpay had fixed the payment processing issue and the payment was processed on that day.? Thus, reflecting two payments in one month? Again, I apologize for any frustration or any inconvenience the customer experienced as a result of his attempts to resolve this matter? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Sincerely ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Stan P***? ?

From: Date: Tue, Mar 15, at 5:PMSubject: Fw: Revdex.com inquiry - #***- *** *** & *** of Washington DC LTDTo: ***Mr***,? Below is a copy of my response that was emailed to the customer.? Dear Ms***,I have been asked to
respond to your Revdex.com inquiry regarding third party supplier service by *** and to define the Pepco demand charges? I appreciate the opportunity to provide the following information.The electric account for *** *** & *** of Washington, DC ? LTD ? is invoiced on a non-residential-MII rateThe Demand refers to the rate at which electricity is used? It is measured in kilowatts by recording the highest amount of electricity used over a minute period of time during a billing cycle? The maximum demand charge calculates the total ? kilowatt hours for maximum electricity used for peak capacity or load often referred to as on peak demand? Attached is some additional information from the Maryland Tariff regarding the MD-MGT LV II rate.Our records show that *** Energy Service has been the third party supplier for *** *** & *** of Washington DC since May ? The electric market was deregulated in ? Maryland July and this allows a customer to select a third party supplier that generates power other than Pepco? All third party suppliers are licensed by the Maryland Public Service Commission? If you select a third party supplier Pepco will still be responsible for the following:· ? ? ? ? Answer all calls for emergencies, outages or service problems· ? ? ? ? Sending a monthly bill which will include your alternativesupplier's charges (if you select this option).· ? ? ? ? Read your meter every month· ? ? ? ? Maintain the infrastructure such as poles, wires and meters.· ? ? ? ? Delivering ? the electricity to your home or business? Pepco is not authorized to speak to a customer about any supplier issues (i.e conduct, contract terms, enrollment practices, termination, fees or billing disputes)? Pepco directs customers to contact the supplier to discuss those issues? If you have contacted the supplier and are not satisfied we would direct you to contact the Maryland Public Service Commission to file a complaint? I hope this information is helpful? Please feel free to contact me, if I can be of further assistance.Sincerely,Linda MB***| Special Investigations Representative? Pepco Holdings, Inc| Customer Relations*** *** Street N.W| Washington, DC

August 26, 2015Dear *** ***:This letter serves as a response to your inquiry on behalf of our mutual customer, *** *** *** regarding the assessed deposit for $at the above referenced address.Enclosed are copies of the bills for service rendered on October 23, to October 4, at
the customer's former address at *** *** *** ** ***, Washington, DC, to assist in clarifying the followingDeposits are requested from customers as stipulated in The General Terms and Conditions for Furnishing Electric Service in Maryland, page and 17, section (enclosed)Nine disconnect notices, one reminder notice, one deposit warning and one final bill reminder notice were rendered during the billing period provided, which represents an unsatisfactory payment historyAs a result of unsatisfactory payments, on January 28, 2013, a deposit for $was assessed on the former accountSubsequently, a deposit in the amount of $was appropriately assessed on the customer's current account in MarylandThe deposit amount is two twelfths of the annual historical usage at the premise.Based on the deposit criteria outlined in the tariff and the customer's payment history, the request for a deposit is warrantedThe deposit has been paid in full as a result of allocating incoming payments towards the depositLate payment charges totaling $were waived; however, the paid deposit and accrued interest will be automatically refunded, provided the customer demonstrates satisfactory paying habits over a consecutive twelve month periodA zero ($0) balance is required at the time of the request to switch the account into the customer's wife's name.I trust this information will assist you in responding to the customer's concernsIf you should need further assistance, please contact me.Sincerely,Stephanie R

Good Afternoon,I spoke with the customer on Friday May 5, and? he was able to send me a copy of the endorsed check used to make the? $payment that had not yet been applied to the accountOn Monday May 8, the payment was located and appliedA keying error at processing
resulted in the payment not being correctly allocatedI contacted *** *** on May 10, and left a message advising that the payment was received and to apologize again for the delay in locating and applying the paymentAll late payment fees incurred as? a result of the misapplied payment were removed.We appreciate the opportunity to respond to the matter

September 23, 2015Dear *** ***:This is in response to your inquiry on behalf of *** *** *** regarding the delay in receiving monthly invoicing from Pepco since March 27, 2015.Pepco recently transitioned to a new customer information and billing systemAlthough extensive time and effort
was dedicated to ensuring every aspect of our billing system conversion was as seamless as possible, it is not unusual for some unforeseen issues to occur during the stabilization phaseUnfortunately, the conversion resulted in a delay with rendering this customer's billing.As of September 21, 2015, *** ***'s Pepco account has been invoiced from March 27, - September 8, In a gesture of good customer service we have reversed the new party deposit request of $500.00.In addition, we have initiated a month payment arrangement to address the total balance due of $A minimum installment payment of $ is due on October 7, to maintain the payment arrangementBeginning with the next invoice issued after October 7, 2015, the payment arrangement installment of $will be in itemized on the bill and will be in addition to the current charges for the billing periodBoth the installment amount plus the current charges for the service period will need to be paid to maintain the payment arrangement.We sincerely apologize for any inconvenience and appreciate the customer's patience while we worked on getting this resolvedIf you have any questions regarding this information, you may contact me at the telephone number listed above.Sincerely,Linda B

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:On March 1, I spoke with MsLinda B***, a representative for Pepco PHI accounts, I'd agreed to a commitment that realistically did not meet my financial situationMy financial hardship has been agonizing for several monthsNo excuse but I experienced racial profiling while driving by a U.SPark Police which quickly resulted in towing my automobile, tickets (still pending a hearing), new driver's license, new registration/title/inspection, paid out $in past tickets, including my employer placed me on paid administrative leaveIf that wasn't enough, my employer served me a paid administrative leave notice later that same weekThis has been emotionally, physically, and financially drainingResulting in my current financial situation taking a nose diveI'm still fighting with my employer there tends to been a lack of transparency resulting in conflict of human rights and employer's rightMeanwhile I'm under healthcare professionals.As a result, I kindly request for new arrangements to made that are realistic with my current financial situationI'm suffering from the present circumstanceI need for billing accommodation to be made.Regards,
*** ***

From: *** ***? Date: Fri, Sep 2, at 7:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com To whom it may concern ,
I've received a call from the Pepco claims adjuster on 8-29-advising me that that my claim has been granted payment for my lost and he would be sending out a check to me ? Thank you for your support?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution, is partially satisfactory, could have been completed much earlier to avoid the excessive utility bills? PEPCO's statement attempts to deny any wrongdoing, but I disagree? While I acknowledge that the meter has been reading correctly, it is not unheard of that a meter in a new building like this be connected to a different unit by mistake, regardless of the accuracy of the meter? Had the company acknowledged that a sudden monthly surge in energy consumption of 3-times my usage was abnormal, they could have sent a technician to confirm that the meter was reading only the usage from the correct apartment? That could have ruled out an exterior problem, and strongly suggested a problem with an appliance within the unit? Instead, they repeatedly suggested I look at ways to save energy? But telling me to use LED light bulbs and implying that the problem was my ignorance in how to properly manage my energy usage was was not helpful? More importantly, and for the record, the technician that finally came out (a week AFTER I had paid $out of pocket for an electrician) provided me with the daily energy consumption for my unit that included the year PRIOR to my move-in? Since I am the first person to live in this unit, the unit was EMPTY during that previous year (2014- Feb 2015)? A quick look at these charts shows that the daily energy usage was extremely high? Had they taken my concerns seriously, they would have seen that an empty, unused apartment was drawing 1,- 2,000+ kWh every month!!! ? That is insane? This should have stood out as abnormal, and they could have alerted me to this fact, or sent someone to investigate why an unused apartment would be causing a $250+ electric billand perhaps that something OTHER than my own usage was causing the high bills? Instead, PEPCO told me to look at ways to save energy? Unacceptable? I accept that the meter is accurate, and that the charges they assessed were correct for the energy drawn by me, OR a faulty HVAC unit? But PEPCO's FAILURE to assist in a productive manner is not excusable, and they should not be able to dismiss any involvement in the matter? They need to acknowledge that they should have done more to help me rule out possible errors, and taken these legitimate complaints more seriously, and we could have identified and solved the problem much earlier
Regards,
*** ***

Ninth Street, NW Washington, DC 20068January 6, 2016*** *** *** Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: *** *** *** *** *** *** Hyattsville, Maryland *** Complaint No: ***Dear *** ***:This letter serves as a response to *** ***'s follinquiryI appreciate the opportunity to provide the following information.Since the original complaint, the $deposit has been paid, and the three month installment plan remains activeAn installment plan affords the customer the opportunity to pay off the balance over an extended period of time while paying current charges in fullThe customer is more than welcome to revise the existing three month installment plan by contacting the Call Center at ###-###-####.The customer's rebuttal has not altered my original findingsTherefore, my initial response remains the Sarile.Sincerely,Stephanie R***

*** ***Your next billing invoice will reflect the correct meter *** for your service address effective for usage invoiced after 8/11/I have prepared and attached a side by side comparison billing summary from your occupancy date of 2/27/through 8/11/to compare how the
account was originally billed compared to what your account should have been billedBased on this comparison a credit adjustment will be issued on your account for $72.83, which represents the differenceI appreciate your patience while we worked to resolve this billing issuePlease feel free to contact me if you have any further concerns.Thank you,Linda B ? Office: ###-###-####

Dear Mr***:This letter serves to respond to the customer's ongoing concerns regarding the delay in relocating the metersI can only reiterate what was stated in my November 9, 2016, response; the information the customer received from our Customer Advocate, MrsN*** is the same information received in our office the same dayOnce our Customer Design Office submits the request for the Traffic Control Plans from the District of Columbia, this process usually takes to weeks, not l to business daysPepco has no control over this processI apologize for any miscommunications that may have occurred between the customer and MrsN***.Again, please extend our sincere apology to customer for the delay and completing this job