Permasil

Ninth Street, NW Washington, DC 20068March 10, 2016*** *** *** *** *** *** *** Landover, Maryland ***Re: Account Number: ***Dear *** ***:This letter serves to acknowledge your recent inquiry received from the Revdex.com to have a payment arrangement
re-established on your accountI have established an month installment plan as follows:• An initial down payment of $is due March 30, No other payment will be due until the April 7, invoice is issued.• The remaining balance will be paid in monthly installments of $with the final installment of $This installment amount will be in addition to your current monthly charges for the service period and the terms of this arrangement will be reflected on the next billing statement issued on April 7, 2016.Please note that the full amount of your bill becomes due if the terms in this agreement are notadhered to and your account will be subject to collection activity up to and includingdisconnection.Please feel free to contact me directly, if you have any further questions or concerns.Sincerely,Linda MB Customer Relations Department (W) ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have paid the amount requested of 275.Thanks for your help in mediating the process.
Regards,
*** ***

We reviewed the customer's concerns, and offer the following information. On February 13, Pepco responded to a tree down on Pepco's wires. Our crews responded and removed the tree. Upon removal of trees or limbs on Pepco lines, Pepco will stack the debris on the
property but not remove it. It is the customer's responsibility to remove the debris. We sincerely apologize for any miscommunications or misinformation given to the customer regarding the removal of the debris. As a courtesy, upon receipt of your inquiry a service was issued to remove the debris on the customer's property, which was completed on March 15, 2017. If the customer wishes to file a claim for any other vegetation damage due to the debris left on the ground, they may contact our Claims Department at ###-###-####

March 1, 2018Dear *** ***:This is in response to complaint #***, regarding *** ***' billing concerns and meter test request for the above referenced accountWe appreciate the consumer's feedback and regret any inconvenience the customer may have experienced as a result of this matterI
have completed a review of the account and would like to provide the following information.Attached is a billing summary of the monthly bills from August 23, 2016, to February 23, 2018, to assist you in reviewing the billing and usage dataThe monthly bills have been based on actual meter data, which have been verified in our meter data management system and reflect the usage as registered on the meter.I can certainly understand the customer' concerns regarding higher than expected billsHowever, Pepco is not in a position to prove or disprove what internal factors may have contributed to any higher than expected usageGenerally, the major energy users in customer's homes are appliances that generate heat or provide cooling such as electric heating and/or supplemental space heating, electric hot water heating and air conditioningIt is also important to note that if any appliance or equipment is not operating efficiently, energy usage can increase.The Pepco region has experienced colder than temperatures recently, resulting in customers using more energy and seeing higher than billsAs depicted on the graph on the January bill, energy usage increased on the days with lower temperatures during the service period from December 22, 2017, to January 25, 2018.On February 26, 2018, I spoke with *** *** to acknowledge her billing concerns for the January billAlthough I confirmed the billing was based on actual meter data, a meter test has been scheduled for next Tuesday, March 6, at 9:AM, to ensure that the meter (*** ***) serving the customer's residence is recording meter data as it should.As of the February bill (attached), a bill amount of $444.47, which includes a late payment charge of $7.52, an installment amount of $169.00, and current charges $267.95, is scheduled due March 19, This bill reflects deferred payment arrangements that were previously established for the amount of $509.73, as depicted on page After deducting a payment of $on February 27, 2018, a balance of $remains due March 19, 2018, to maintain the payment plan.Once the meter accuracy test has been conducted, I will provide *** *** with the results of the meter testI appreciate the opportunity to respond and trust this information will serve to satisfactorily resolve the consumer's concerns.Sincerely,Harvey HEscalated Investigations

RE: Meter Relocation for*** ***St SE Washington DC, 20002Dear Mr***:This letter serves to respond to the delay in relocating the meters at the above referenced addressI regret it was necessary for the customer to contact us more than once to resolve his concernsOutstanding customer service
is one of our core goals at Pepco and I apologize for any inconvenience the customer experienced as a result of the delay respondingI have reviewed this matter and would like to offer the following information.We make every effort to complete our portion of a heavy up within 8-weeks after being notified by the customer's electricianUnfortunately, due to an administrative error the work has been delayedHowever, upon receipt of the Bureau's inquiry, our Customer Design and Engineering Office have expedited the processThey have submitted the request for traffic control plans; once the plans are received, we will then request permits from the District of ColumbiaThereafter, they will release the job to our Construction Division to schedule a date to complete the work.Thank you for bringing this matter to our attentionI trust this information will satisfactorily resolve the customer concernsSincerely.Stan P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: Tue, Jan 26, at 1:PMSubject: *** *** Fw: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: [email protected], ***@myRevdex.com.orgDear *** ***, I just spoke with *** *** today in response to her Revdex.com complaint
#*** I advised her that once her account is invoiced on or after January 29, 2016, that I would contact her to establish a more affordable installment payment plan for up to months I further advised her that her account has a credit and collection hold in place to prevent any collection action until this payment arrangement has been established The customer has my direct contact information for any follow up concerns The customer was satisfied at the end of the call. Thanks, Linda *B***| Special Investigations Representative Pepco Holdings, Inc| Customer RelationsNinth Street N.W| Washington, DC 20068 *** |

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I asked for the bills from the date of service until the end of service
Regards,
*** ***

March 15, 2016Mr*** *** The Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404RE: *** ** *** *** ***, NE Washington, DC *** Account: *** *** ***Dear *** ***This is a follresponse to complaint # *** regarding *** ***'s billing concerns for the above referenced accountI regret the consumer was not satisfied with my response and would like to provide the following additional information.Our records indicate that *** *** contacted Pepco in January to close a relative's account and instructed Pepco to mail the final bill to her addressWe believe this resulted in the error in which *** ***'s account was closed and disconnectedThe electric service was reconnected the following daySubsequently, a processing issue prevented the account from billingOn January 29, 2016, the customer's account records were reinstated and billing resumed, which resulted in a multimonth billing with a balance of $due February 19, 2016.Attached is a billing history from December 15, 2014, to February 19, 2016, to assist you in reviewing the customer's billing and usage dataAs you can see, all of the bills are based on actual metered data, which has been confirmed in our meter data management systemThe bills are a reflection of the customer's usage as registered on the meter.As of the February bill (attached), account balance totals $936.94, which includes previous bill balance of $884.71, and current charges of $that was due March 14, 2016.We sincerely apologize for the error which resulted in the disconnection as well as for the lengthy delay in resumption of the billingWe have applied a customer service credit to *** ***'s account in the amount of $Additionally, we are able to offer a flexible payment plan on her bill balance at *** ***'s request.We sincerely apologize for any inconvenience this matter may have caused *** *** and appreciate her patience and understanding.Sincerely,Harvey H

Date: Tue, Sep 6, at 10:AMSubject: Response from Pepco - Complaint filed with Revdex.com #*** - *** *** - *** *** ** *** *** Oxon Hill MD *** ***, This email is in response to your complaint filed with the Revdex.com regarding a claim for loss due to an extended outage experienced during June It is my understanding that our Claims Department Representative, MrDennis M*** has reached a settlement agreement in the amount of $ That check will be mailed to you within the next business days Please feel free to contact me directly if you have any further questions or concerns about this claim. Thanks, Linda B

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Absolutely no consideration was given to the hours that I had to spend to resolve Pepco's error. Applying the check to the proper account (mine) and waiving late fees that never should have been incurred in the first place is obvious. I corresponded with Michelle G*** about this days ago. She then countered that she would agree to waive all late fees on my account since origination. I asked what this equated to from a dollar perspective and haven't received any response whatsoever. My question was intentional - I know I have never been assessed late fees because I always pay my bill the second I receive it. Why can't Pepco step up to the plate and do the right thing?Regards,
*** ***

?? Companu Resolution DepartmentNinth Street, NW ###-###-#### Washington, DC 20068April 11, 2016Mr*** *** Revdex.com K StNW Washington, DCRE: Mrs*** *** *** *** *** Gaithersburg, Maryland Account #***Dear Mr***:This letter serves to
respond to the above referenced customer regarding not having received a bill since February I have reviewed the manner in which the account has been billed and would like to offer the following explanation.Review of the account reflects that the customer's previous meter was removed on March 10, 2016, and replaced with a new meterHowever, due to a delay in processing the new meter information into our billing system, the account was not ready to bill on the scheduled bill dateConsequently the billing was delayedBarring any unforeseen circumstances, the customer’s next bill should be rendered by April 22,2016.Please extend sincere apology to the customer for the delay in the billing of her account.Sincerely; Stan P

This letter is in response to *** ***’s concerns regarding a security deposit that was assessed on his new account. New, existing or previous customers may be required to establish credit in the form of a security depositA security deposit is calculated as two months of the estimated
average annual electric billIn the case of a former customer, the prior account history can be reviewed to make a determination of the requirement of deposit. *** *** began service at the above mentioned address on June 17, At the time the account was set-up, *** *** was charged a $security depositAs a result, *** *** contacted our Customer Service department on June 10, and requested the security deposit to be removedAt that time the representative initiated a review of the security deposit assessed to the accountOn June 20, 2016, upon completion of the review, the $security deposit was waived based on the payment history of *** ***’s previous Pepco accountI spoke with *** *** on June 21, and advised him of such. Please accept our apologies, for any inconvenience experienced by the customer.Sincerely,Michelle G***

*** *** *** NW Washington, DC ***July 18, 2016*** *** *** The Revdex.com K StNW, 10" Floor Washington, DC 20005-3404RE: *** *** *** *** *** Forestville, Maryland *** Account #*** *** ***Dear *** ***:This is in response to complaint
#***, regarding *** ***'s billing concerns for the above referenced accountWe appreciate the consumer's feedback and for bringing her concerns to our attentionI have completed a review of the account and would like to provide the following information.In July 2014, the customer paid a deposit of $Subsequently, in July 2015, as a result of an unsatisfactory payment history over a month period, the deposit amount was re-evaluated, which resulted in an increase to the deposit amount required for the accountTherefore, Pepco adjusted the amount of the deposit from $to $485.00, based on two-twelfths of the actual consumption for a twelve month period.As reflected on the August bill (attached), the previous paid deposit of $was refunded and applied back to the account, and a new deposit amount of $Subsequently, the deposit of $was paid in full in December 2015.On March 21, 2016, service was disconnected for non-paymentThereafter, the account was closed on March 27, 2016, and a final bill was renderedAs reflected on the March final bill (attached), the customer's paid deposit of $was refunded and applied to the account, which resulted in a final bill balance of $due April 19, 2016.Based on my findings, Pepco is no longer holding any paid deposit money on *** ***'s account and the account does not warrant any adjustmentsThe outstanding March final bill balance of $remains due.I appreciate the opportunity to respondIf you should have any questions, please contact me at the telephone number referenced above.Sincerely,Harvey H

Records show a new party deposit of $was paid by the customer on March 20, 2017. Deposits are held for a minimum of months. Accounts with paid deposits are reviewed annually and automatically released if the account demonstrates a satisfactory payment history. On March
20, 208, the deposit of $plus the deposit interest of $was released and applied to the customer's account balance. On page of the bill issued on March 28, 2018, reflects a credit of $for deposit interest and a credit of $for a refund of the paid deposit. The bill also shows that $of the released deposit of $and interest of $was applied to the balance forward from the previous bill in the amount of $142.35, and the remaining credit difference of $83.35 has been issued in the form of a check to the customer on March 26, 2018. The customer can expect to receive this refund check for $by April 16, 2018. To avoid a future deposit assessment the customer must pay all bills when due. Thank you for the opportunity to respond.Thanks,Linda *B***Escalated Investigations Representative

September 25, 2015Dear *** ***.This letter serves as a response to your inquiries received on September 10, and September 23, on behalf of our mutual customer, *** *** and his request for banking information.Upon further review of the payment records, we determined since March 2010,
the bills were paid online using our My Account portal; the last four digits of the *** *** bank account are The following electronic check payments were dishonored: $on August 10, 2015, and $on September 9, 2015; a $return fee was assessed to each transaction, and checking privileges were subsequently revoked.The customer's request to waive return fees totaling $was honored and checking privileges has been reinstatedOn September 17, the account was enrolled into our Direct Debit program, which allows the customer to pay the bill automaticallyTo avoid overpayment and confusion, the customer is encouraged to log into My Account and remove the aforementioned banking informationLogin assistance is available by calling Customer Service at ###-###-####.Regretfully it was necessary for the customer to contact us more than once to get the assistance needed.I trust this information will assist you in responding to the customer's concerns.Sincerely,Stephanie R

Date: Fri, Jan 8, at 2:PMSubject: Response from Pepco - Revdex.comCase # *** *** *** - *** *** *** Upper Marlboro, MD ***To: [email protected]: ***@myRevdex.com.org*** *** ***, The electric service at *** *** *** in Upper Marlboro, MD for *** *** has been
reconnected on January 6, as part of completion of the electric heavy up at the service addressWe apologize for any inconvenience this matter may have caused the customer. Thanks, Linda *B***| Special Investigations Representative Pepco Holdings, Inc| Customer RelationsNinth Street N.W| Washington, DC 20068o: ###-###-#### |

*** ***,The following is in response to your deposit dispute. Deposits are requested and maintained in accordance with the Maryland Public Service Commission regulation (COMAR 20.30.02.03). A deposit of $was requested on January 13, based on your payment
history. Our records indicate that we agreed to waive the deposit on March 20, 2017, however, records show that your deposit was not waived. We take our customer service goals seriously and we apologize that we did not meet that expectation. We have reversed the deposit and applied any paid deposit plus interest to your accounts receivable balance. The reversal of the deposit will be reflected on your next invoice. A future deposit may be requested if the payment history warrants. To avoid a future deposit assessment, you may contact us prior to the bill due date to establish a payment arrangement. I hope this information is helpful in responding to your concerns.Thanks, Linda *B***PepcoEscalated Investigations Representative***

September 22, 2015Dear *** ***:This is in response to your inquiry on behalf of *** *** regarding the delay in receiving her initial bill and fees that were added to her account.Pepco recently transitioned to a new customer information and billing systemAlthough extensive time and effort
was dedicated to ensuring every aspect of our billing system conversion was as seamless as possible, it is not unusual for some unforeseen issues to occur during the Stabilization phaseUnfortunately, the conversion resulted in a delay with rendering this customer's billing.In a gesture of good customer service we have reversed late payment charges of $13.74, a return payment charge of $and the deposit request of $In addition, we have initiated a month payment arrangement to address the balance of $Beginning with the next invoice a payment arrangement installment amount of $will be included with the current monthly chargesDetails of this payment arrangement can be found on page two of the customer's next invoice.We sincerely apologize for any inconvenience and appreciate the customer's patience while we worked on getting this resolvedIf you have any questions regarding this information, you may contact me at the telephone number listed above.Sincerely,Linda B

Date: Mon, Jul 18, at 8:AMSubject: Response from Pepco - Revdex.com inquiry # ***Good Morning, This is response to the status of your refund of the credit balance on your previous account at *** *** ***, North Potomac, MD *** I offer the following
information. On February 3, 2016, a final bill was rendered on #*** at *** *** ***, North Potomac, MD *** with a credit balance of $ On June 24, 2016, an additional $of deposit interest increased this credit balance from $to $ This credit balance of $was transferred to your electric account #*** at *** *** *** ***, Rockville, MD *** and is reflected on page of your June 28, invoice in the electric summary section I have attached a copy of your June 28, 2016, invoice for your review. Please feel free to contact me if you have any further questions or concerns. Sincerely, Linda B