Permasil

The service address Ashburn, Virginia *** is not in Potomac Electric Power Company (Pepco) service territory. This address may be service by *** *** ***, *** *** ***, Fairfax, Virginia ***, telephone number ###-###-#### or web site dom.com.

April 3, 2017*** *** *** Trade Practice Consultant K Street, NW, 10th Floor Washington, DC 20005-3404Re: *** *** of *** *** *** *** of MDRevdex.com Complaint #***Dear *** ***:This letter is in response to your inquiry on behalf of *** *** ***I have completed my review
of *** ***’ complaint and would like to provide the following information.*** ***’s information was forwarded to a Program Manager at *** ***, Pepco’s principle contractor on this energy efficiency projectThe Program Manager has coordinated a meeting with a *** *** Quality Analyst/Quality Control InspectorThe inspector will be visiting *** ***’ premise Tuesday, April 4th.Thank you for allowing me the opportunity to respondIf you have any questions, please contact me.Sincerely,Shannah F

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The same unnecessary BS they've been ' requiring ' pepco needs to have some common sense, which apparently isn't so commonThey are refusing to be reasonable, as previously stated MY name IS associated with the account they have records of ME paying bills the refund is OBVIOUSLY minePepeco is being unreasonably asinine
Regards,
*** ***

July 26, 2016*** *** *** The Revdex.com K StNW, 10" Floor Washington, DC 20005-3404RE: *** *** *** *** *** Forestville, Maryland *** Account #*** *** ***Dear *** ***:This is a follresponse to complaint #***, regarding *** ***'s billing concerns for the above referenced accountAttached are copies of the customer's bills from March 2014, to March 2016, which have been mailed to the customer's forwarding address at *** *** *** *** ***, Lanham, Maryland ***.If you should have any questions, please contact me at the telephone number referenced above.Sincerely,Harvey H

*** ***: We regret any inconvenience *** *** may have experienced as a result of this matter and appreciate the customer’s feedback, which has been shared with our Customer Service management team to aid in making customer service improvements. On January 27, 2017, I spoke with ***
*** and acknowledged her initial billing concerns. As of the January invoice, account balance totals $400.94, which incudes deposit of $and current charges $due February 8, A military waiver of the deposit has been extended to *** ***. After removing the deposit, a current balance of $remains due February 8, 2017. Thank you for the opportunity to respond.Sincerely, Harvey H**

Regrettably we are unable to resolve the customer’s complaintWe encourage the customer to file a complaint with the MD Public Service Commission if they find our response to be unsatisfactory
The customer's original complaint advises “due to personal reason, I had to break the lease just one
month afterMy landlord let Pepco know that I will not be using their services anymore and wished to cancel it"As previously stated Pepco records do not indicate that the customer or the landlord contacted Pepco to cancel the service in the name of *** ***Because a request was not made to remove the service out of the customer's name until a new party called to begin service effective February 17, 2016, the customer remained responsible for the usage

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because while Mr P*** restates the response from his prior letter that the process may take 3-4weeks, he fails to note that weeks have already elapsed since his prior letter dated November 9th with no discernible change in the situationAdditionally, I have been in contact with Ms N*** at Pepco since October 17th , a total of weeks ago - again with no evidence of progress towards initiation (let alone completion) of the jobFurthermore, the work request was submitted to Pepco in March - a total of months ago, a time period which far exceeds 3-4weeksI am requesting specific information regarding the date when the job will be initiated and completed
Regards,
*** ***

April 28, 2017*** ***: This is in response to complaint #*** regarding *** ***’s request for a refund of a paid deposit of $on the consumer’s former Pepco account. We regret any inconvenience the consumer may have experienced as a result of this matter Attached is a
copy of the final bill for service from February 11, to February 18, I have reviewed the consumer’s account and would like to provide the following information. The purpose of the deposit is to guarantee payment towards electric service amounts that may be owed at final billing*** *** contacted Pepco to close the electric account on February 18, 2016. Subsequently, a final bill for service rendered through February 18, 2016, resulted in a credit balance of $21.96. As reflected on page of the final bill, the previous paid deposit of $and accrued interest of $was applied to the final bill amount of $18.06. An additional interest amount ($0.03) was applied to account which increased the credit balance to $21.99. Our records indicate a refund check for $was previously issued and mailed on July 18, 2016, and again on October 3, 2016; however, the post office returned the refund check both times. Once refund checks are issued, they are valid for a period up to days Therefore, we have reissued a refund check in the amount of $21.99, which will be mailed to the consumer’s forwarding address of *** *** *** *** **, Silver Spring Maryland ***. *** can expect to receive the replacement check in the next to daysWe appreciate the consumer for their patience and understanding while this matter was being resolved I trust this information will serve to satisfactorily resolve *** ***’s concerns and I appreciate the opportunity to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Ninth Street, NW Washington, DC 20068January 21, 2016*** *** *** Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: *** *** *** *** *** ** Washington, DC *** Complaint No: ***Dear *** ***:This letter serves as a
response to your inquiry on behalf our mutual customer, *** *** regarding the interruption of service on December 8, 2015.Upon further review of the account records, we determined on September 26, an electronic check for $1,was dishonored (attached), and on October 2, an electronic check for $was dishonored (attached)Both were manually paid online using our My Account portalConsequently, return check fees for $were assessed to each transactionAs a result of delinquency, the service was interrupted on December 8, for outstanding charges totaling $1,(attached)The account was subsequently closed for final charges totaling $1,672.46.On December 23, 2015, the Company accepted a partial payment for $1,to restore the serviceThe service was restored the same day, and a new account was established; the new account number is *** (attached)The difference of $will be applied towards the initial bill, and the customer will be responsible for contacting the Call Center to establish an installment plan after the initial bill is renderedPlease note, the customer will be responsible for registering the new account number with My Account if he wishes to view and pay the bills online.Based on our findings, the Company is not liable for any loss and costs associated with interruptions for non-payment; therefore, the customer's request for reimbursement is denied.I trust this information will assist you in responding to the customer's concerns.Stephanie R*** Enclosures (8)

RE: *** *** *** *** * *** and Pepco concerns progress updateLinda * B*** to: *** *** 04/26/09:AMCc: *** ***Bcc: *** *** ***I just wanted to update you on the status of your inquiryAll of the accounts with the exception of have been billed
based on actual meter? reading dataWe have issued service orders for three meters that will need to be exchanged as they are not remotely communicating meter? readings needed for billingWe expect these meters to be exchanged very soon and then we can get the accounts billed correctlyWe faxed? copies of the corrected bills to *** *** *** at *** last weekI have attached a revised list of all of the accounts to show the actiontakenI will follow up once the remaining accounts are corrected.Estimated Estimated Bills 4.26.16.pd 4.26.16.pdfThanks,Linda *B***| Special Investigations RepresentativePepco Holdings | Customer RelationsNinth Street N.W| Washington, DC 20068o: ###-###-#### |***@pepco.com"*** ***" Hi, after speaking with ***, I do not feel comfortable that this is going complet04/15/11:06:AMFrom: "*** ***" To: "***@pepco.com" ,Cc: *** *** Date: 04/15/11:AMSubject: RE: *** and Pepco concerns progress updateHi, after speaking with ***, I do not feel comfortable that this is going complete and finish the installThe same meters are in question.I am still concerned that no one has come on property in quite some time to repair the metersWhat has your research found? Has yourresearch found something different?Thank you,*** ***General Manager | *** *** *** | College Park, MD ***O: ###-###-#### Extension ***@***.com | ***.comCheck us out onFrom: *** ***Sent: Wednesday, April 13, 11:AMTo: '***@pepco.com' Subject: RE: *** and Pepco concerns progress updateYes, I am familiar.*** ***General Manager | *** *** *** | College Park, MD ***O: ###-###-#### Extension 106***@***.com | ***.comCheck us out onFrom: ***@pepco.com [mailto:***@pepco.com]Sent: Wednesday, April 13, 11:AMTo: *** *** Subject: Re: *** and Pepco concerns progress update***,Both our Pepco Customer Advocate (MsN***) and our Billing Department (MsN***) have been in communication with a *** *** at*** about the estimated billing for ** *** *** *** *** ***Are you familiar with a *** *** at ***? Please letme knowIt seems that this may be the same issue.Thanks,Linda *B***| Special Investigations RepresentativePepco Holdings | Customer RelationsNinth Street N.W| Washington, DC 20068o: ###-###-#### |***@pepco.comFrom: Linda * B***/EP/PEPTo: "*** ***" ,Date: 04/12/07:AMSubject: Re: *** and Pepco concerns progress update***,Thank you for the emailI will be contacting you either today or tomorrow.Thanks,Linda *B***| Special Investigations RepresentativePepco Holdings | Customer RelationsNinth Street N.W| Washington, DC 20068o: ###-###-#### |***@pepco.comFrom: "*** ***" To: *** *** , *** *** ,Cc: *** *** , *** *** , "***@pepco.com" Date: 04/11/04:PMSubject: *** and Pepco concerns progress updateHi, I spoke with Linda B*** with Pepco Escalations todayThank you LindaShe will be following back up with me wihoursI will be sending out aninvite to have a conference call with Pepco to explain the concerns and have a plan to complete this install.Thank you,*** ***General Manager | *** *** *** | College Park, MD ***O: ###-###-#### Extension ***@***.com | ***.comCheck us out on?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

A complaint was received on July 28, on behalf of *** *** from the Revdex.comWhen a complaint is received by a customer through the Revdex.com, a hold is place on the account until the investigation is completeA Final Notice of Service Termination was issued July 25, requesting the past due balance, not current chargesThe notice advised service would be terminated on or after August 9, if the past due balance was not satisfiedOn August 1, 2017, Pepco made an exception and offered to establish a six (6) month installment plan after a payment of $Pepco granted an extension until August 16, for *** *** to make the requested payment and establish the offered payment arrangementPepco received a rebuttal from the Revdex.com on August 9, In addition, *** *** filed a complaint with the Maryland Public Service Commission which was received on August 10, At this time a second hold was placed on the account until the investigation was considered closed Pepco advised on August 15, in detail the multiple broken arrangements, the date of request for the deposit in the amount of $540.00, and the two returned payments received on the account in the past twelve monthsIn addition, a twenty-two (22) month billing history statement was provided demonstrating the accumulated balance with each billing periodIt was advised the deposit was assessed on October 10, in the amount of $The Final Notice of Service Termination was issued on December 8, advised a security deposit may be assess or increased if a deposit has already been assessedThe deposit assessed on October 10, was increased to $on December 9, Attached is the most recent invoice issued July 26, The Changes to Electric Balance summary on page of the invoice is a total of $including the deposit outstanding $540.00, a late payment charge of $2.65, and the defaulted installment plan balance of $On August 17, 2017, Pepco received *** ***’s response regarding Pepco’s determination of the rebuttal Pepco’s position remains the sameThe request to waive the deposit is deniedThe current account balance is $Pepco is willing to establish a six (6) month installment plan after a payment of $due by September 1, If payment is not received by September 1, 2017, and the offered payment arrangement will be void and the total balance of $will be due*** *** may contact Customer Service at ###-###-#### to make payment and establish the offered payment arrangement If the customer remains unsatisfied, *** *** may file a rebuttal with the Maryland Public Service Commission I trust this information will assist you in addressing the customer’s concerns

October 9, 2015Dear *** ***.This is in response to complaint #***, regarding *** ***'s billing and customer service concerns for the above referenced accountWe appreciate the Consumer for bringing his concerns to our attention and for his feedback.On July 31, 2015, *** ***
contacted Pepco to update information for his final bill and made a payment of $for service from June 4, to July 6, Subsequently, on August 3, 2015, a final bill invoice in the amount of $was rendered for service from July 6, to July 30, 2015, due August 24, On August 26, 2015, a collections notice was mailed to the customer and on September 5, 2015, the account was released to collectionsSubsequently, a payment of $was received on September 8, 2015, and the account was paid in full.Unfortunately, as a result of a processing issue, the mailing address was not updated Correctly when the customer contacted us on July 31, This resulted in the final bill invoice and collections notice being mailed to the consumer's former address, instead of *** *** *** *** ***, Alexandria, Virginia***.We apologize for any inconvenience the consumer may have experienced as a result*** ***'s feedback has been shared with our Customer Service management team to aid in making customer service improvements.I appreciate the opportunity to respond and trust this information will serve to satisfactorily resolve *** ***'s concernsIf you should have any questions, please contact me at the telephone number referenced above.Sincerely,Harvey H

November 20, 2015*** *** *** The Revdex.com K St NW, 10" Floor Washington, DC 20005-3404RE: *** ** *** *** *** *** District Heights, Maryland ***Dear *** ***:This is in response to complaint #***, regarding *** ***'s billing concerns for the above
referenced accountWe appreciate the consumer for bringing her concerns to our attention.Deposits are requested of customers establishing credit, who have maintained a less than satisfactory payment record over a month period, or due to service interruption for nonpayment of an outstanding billOn a customer relations basis, the deposit requirement of $has been removed on the condition that the bills will be paid in a timely mannerHowever, if the consumer's payment history becomes unsatisfactory, a deposit requirement equal to 2/12ths of the consumer's annual usage may be requested.I appreciate the opportunity to respond and trust this information will serve to satisfactorily resolve ***
***'s concernsIf you should have any questions, please contact me at the telephone number referenced above.Sincerely,Harvey H**

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:
The response was just a repeat of information that I was already aware of because you spent most of your effort explaining the payment plan of a bill that was already satisfied instead of addressing a solution to the delay in billing your system experienced or the fact that there was a poor move made by the company by sending the notification out months too lateThe $will be paid today on 12/but that still leaves $that we are expected to produce along with whatever chargers we generate in the next two months which will again cause our bill to be at least $in the upcoming futureI don't understand why I'm expected to pay a bulk bill due to the issues of a program that I don't even utilizePlease come up with a solution that better satisfies the needs of your customers and not just the companyThank you
Regards,
*** ***

August 19, 2016*** *** ***The Revdex.comK Street NW 10" FloorWashington, DC 20005-3404RE: *** ***Revdex.com #*** *** *** *** *** ***? Silver Spring, MD ***Account number: *** *** ***Dear *** ***:This letter is in response to *** ***’s concerns
regarding outstanding charges sent to collections for Pepco account number ***.*** *** referenced the address of *** *** *** ***, Silver Spring, MD, *** in the complaint background; however the account number provided and balance of $are associated with service held in *** ***’s name at *** *** *** *** ***? Silver Spring, MD, *** *** was billed for service at this address from June 2, to July 1, 2015.According to a lease received on July 31, from *** *** ***, Property Manager at The ***, *** *** resided at *** *** *** *** ***, Silver Spring MD *** from June 1, to November 14, 2014.Our records do not indicate that *** *** contacted Pepco prior to moving outThe General Terms and Conditions for Furnishing Electric Service in Maryland (GTC) advises that a customer must contact Pepco three (3) days prior to the date they wish to discontinue serviceThe GTC also advises that if a customer fails to contact Pepco to discontinue their electric service, the customer may be responsible for all electricity consumed on the premises until the company accepts a subsequent application for service at said addressWe apologize that timely communication regarding the results of the investigation was not provided.Our records indicate that *** *** made contact with Pepco regarding one or more accounts on December 29, We will bill *** *** for usage accrued at *** *** *** *** ***, Silver Spring, MD, *** through January 2, 2016, business days from the date of the callAccount number *** and the outstanding balance of $have been recalled from collectionsThe final bill will be updated to reflect the new end date of January 2, 2015, and an updated invoice will be distributed to the customer, *** *** is urged to render payment on or before the designated due date to prevent further collection activity.We apologize for any and all inconvenience *** *** may have experienced.Sincerely,Michelle G

April 28, 2016*** *** ***The Revdex.comK Street NW 10" FloorWashington, DC 20005-3404RE: *** ***Revdex.com#*** *** *** ** Bowie, Maryland ***Account number: *** *** ***Dear *** ***:This is in response to *** ***’s concerns regarding payment
arrangements and the security deposit for the above referenced accountWe appreciate the consumer’s feedback and would like to offer the following information.One of the reasons existing customers may be assessed a deposit is failure to maintain a satisfactory payment historyHowever, before the deposit is assessed customers are notified in writing to contact us if they need assistance or would like to make payment arrangementsThe notification also informs consumers that a security deposit may be assessed and that any existing security deposit being held may be increasedAdditionally, if assessed, the deposit will be returned with interest once a satisfactory payment history is established.In some instances we will make an exception to our deposit policy and as a one-time courtesy, we will waive the deposit upon payment of the account balance in fullWhen this exception is made, the customer is informed that failure to pay future bills on time will result in the deposit being reassessedAlthough it is not our intention to cause any undue hardship for *** ***, her failure to pay her bills in a timely manner resulted in reassessment of the depositTherefore, although the deposit will not be waived a second time, we are able to offer *** *** a 12-month installment plan on her total balance*** *** may either contact me at the telephone number referenced above or Customer Care at ###-###-#### to establish the payment arrangements.Thank you for the opportunity to respond.Sincerely,

This
information serves to respond to the complaint filed with the Revdex.com from *** *** ***? regarding the billing of his account.? I have reviewed the manner in which the
account has been billed and offer the following information
?
The
customer’s concerns are as a
result of his complaints filed with Pepco’s
Government Affairs Office on October 4, 2017, as well as the Maryland Public
Service Commission (MDPSC) on November 1, 2017.?
In which he feels that he is owed $as a result of being bill based
on estimated readings over a period of time
?
Pepco’s
response on both occasions was to explain that although the monthly meter
readings are not displayed on the bills, all of the bills are based on actual meter
readings.? In addition, a detailed billing
and payment statement of his account reflecting the monthly meter readings since
the commencement of service on April 14, was provided for his review.? Attached for your review is a copy of that
bill statement
?
In
fact, the MDPSC, which upheld Pepco’s position explained to the customer that on
October 9, 2013, the Commission issued a letter order that authorized Pepco a
waiver of COMAR 20.50.04.03A (a) which required that the bill forms to
customers show the readings of all meters used for billing purposes.? The Commission granted the waiver since “with
the new AMI metering, customer usage is measured and recorded on an hourly
interval basis”, and since the Company will now have to bill customers based on
the total of the kilowatt-hour (kwh) usage of each of the hourly intervals of
the billing period.? However, as part of
the approval the Commission noted that the Company is still able to retrieve
individual customer readings from the beginning of the bill period to the end.? Therefore, the Commission noted that in case
of disputes, such information will be available to the customer upon request
?
As
you can see, Pepco complied with the Commission’s order by providing the
customer with a detailed billing and payment statement reflecting the monthly
actual meter readings.? Also, the
Commission offered the customer the option of having the meter tested for accuracy
by Pepco in the presence of the Commission’s Engineering Division.? As of the date the Revdex.com’s inquiry,
we have not received the customer’s request for a meter test
?
Thank
you for allowing me the opportunity to respond

Date: Tue, Jun 7, at 9:AMSubject: RE: Revdex.com REBUTTAL Complaint #*** - *** *** *** ***, Maryland *** / PH ###-###-####To: ***@myRevdex.com.org*** ***,? I just wanted to follow up with you and advise that a conference call was scheduled on May 27, and *** *** and *** ***, *** (3rd party agent)? *** *** was not able to be on the call? However, he and I did speak later that afternoon and we discussed the account corrections and the how to contact us for any subsequent concerns? He stated that he was satisfied at the end of our call? ? Thanks,? Linda B| Escalated Investigations? Pepco Holdings | Special InvestigationsNinth Street N.W| Washington, DC 20068o: ###-###-#### |