Performance Chrysler Jeep Dodge Columbus

We apologize for the circumstances, however we did not have any idea the vehicle had any damage, it was not traded into our store it was traded into another dealership, and they did not specify any type of damage or accident previously, and there is no evidence in the Carfax report. It is still not...

lis[redacted] on the Carfax report as of today. We will not be reimbursing the amount of money the other dealership had paid to have it fixed as that has no bearing on any monetary value you have spent yourself. Our General Manager tried to offer you several solutions and you denied. If you would like to revisit his previous ideas please let us know.

Mrs. [redacted] called 9.18 and said her dispute has been resolved.

[redacted] came into the dealership AFTER her original complaint and her credit is not as good as...

it was when she originally purchased a vehicle, so we cannot get any financing for her. Also she is no longer being cooperative with us, Ms. [redacted] will not return ANY phone calls as we have tried countless times to reach out to her, and try to come up with a solution. We are requesting this case be closed as she is not cooperating with us to try to come up with a solution.

Our Delaware store has been in touch with Mrs [redacted] and will be picking the vehicle up today and getting her a loaner. The work will be started tomorrow for the repair

This matter seems to have been complete, because Mr [redacted] emailed me on May 6th and said that is account has been credited for the warranty.

I am rejecting this response because: Vehicle has...

been "in service" for 2 days with no communication on the issues with the vehicle. This response also ignores the fact that the car claimed to have been certified when the reports were clearly falsified. This car should never have passed the certification and should never have been allowed off of the lot.
Regards,
[redacted]

This has already been worked out and addressed. I spoke with [redacted] and his Mother and there was a miss understanding and I explained it to her. I have answered this complaint once before and thought after speaking with her she would have responded to my last reponse closing this case. Let me know if you guys need.......................... Actually she did put in like 7 duplicate cases for the same thing. Maybe you guys can go in and turn these ones off? Let me know thank you!

This has already been worked out and addressed. I spoke with [redacted] and his Mother and there was a miss understanding and I explained it to her. I have answered this complaint once before and thought after speaking with her she would have responded to my last reponse closing this case. Let me know if...

you guys need.......................... Actually she did put in like 7 duplicate cases for the same thing. Maybe you guys can go in and turn these ones off? Let me know thank you!

on...

February the first I called and made arrangements to have my motor mounts changed. That was 9 days ago.  Performance scheduled my appointment for today Tuesday 2/9/2016. yesterday they called to confirm my appointment and make sure I was still coming. Let me be clear, I made an appointment to have my motor mounts changed in detail motor mounts changed and an oil changed if the Jeep needs it. That being said, I left Work early today drove across town and arrived at Performance Chrysler Dodge Jeep Ram at around 11:45. I pulled in and started talking to Brett L[redacted] a service writer who informed me I need an appointment. He was very polite and I told him I had an appointment and also confirmed it yesterday when they called me. Brett said excuse me I have to go talk to a manager and left for a few minutes. Brett returned and told me they did not have me on the schedule he could not find a manager to help us and they did not even have the parts to fix my Jeep and he would have someone call me later. He had someone bring my Jeep back around and I left. just keeping you informed. PS. Was just wondering if the public can read these correspondences. Thanks

My name is Ted J[redacted] and I am General Manager of PCJD, LLC dba Performance Chrysler Jeep Dodge RAM (“PCJD”).  I would like to acknowledge receipt of the Revdex.com Complaint ID#[redacted] regarding Nicholas [redacted] and his...

recent purchase experience with PCJD (“Complaint”).  Following my investigation into this matter, I have concluded the following:  On or about December 30, 2016 Mr. [redacted] purchased a Certified Pre-Owned 2014 Dodge RAM 1500, VIN#[redacted] (“Vehicle”) from PCJD.  According to our records, Mr. [redacted] purchased a Service Contract and was very happy with his purchase.  However, appr**imately a week later, Mr. [redacted] called and spoke with the Internet Sales Manager, Timothy C**, and stated that when he went to refinance the Vehicle, the lender told him that Autocheck showed there was frame damage on the Vehicle and refused to refinance the Vehicle.  Mr. C** told Mr. [redacted] that based on our records and inspections, we could not validate such information and that we would investigate and get back to him.  In the meantime, Mr. [redacted] took the Vehicle to a body shop and was told that the Vehicle had never been in any kind of collision.    Along with visual inspection during the certification qualification, which showed no frame damage, PCJD relies heavily on two (2) vehicle reports in verifying the condition of used vehicles.  CarFax, which is well known to the public, showed this was a one owner vehicle and did not indicate any accidents or other damage to the Vehicle.  The second is a report from FCA DealerCONNECT, which is known as VIP Summary Report (“Report”).  This is a report, from the manufacturer that provides information on the vehicle such as ownership, vehicle maintenance history, warranty information, recall history, and special features and other information regarding the vehicle.  When reviewing this Report, PCJD found no indication that this Vehicle had ever been in an accident, or had any major repair that would suggest the frame was damaged.  The Report currently shows that this Vehicle is still under the original manufacturer’s warranty.  If there was frame damage, there would be warranty restrictions on the Vehicle.  The Report shows no restrictions.  For that reason, and because the Vehicle passed the certification qualification, PCJD was able to register, and sell, this Vehicle as a Certified Pre-Owned vehicle.  Because of these two reports, and because the Vehicle passed the certification qualification, PCJD concludes that there is no frame damage.  Autocheck is a service that PCJD does not use often, as the information contained in such report is not as reliable as the two mentioned above.   PCJD is also aware that Mr. [redacted] has filed a claim with the Ohio Attorney General’s office and has hired an attorney.  The attorney has contacted PCJD and states that frame damage is “due to hinge bolts showing signs of being either removed/replaced or adjusted at the vehicle’s door.”  Please note that this Vehicle is built with a full steel boxed frame, and according to our body shop, would take a substantial amount of pressure to damage such frame.  If the damage is a result of the hinges, as is stated by Mr. [redacted]’s attorney, there would be no structural or frame damage because the hinges are not connected to the frame, or anywhere near the frame, and therefore would not affect the manufacturer’s warranty or any supplemental warranty on the Vehicle.  The attorney also notes that it is the auction that placed the frame damage on the Vehicle.  PCJD has tried to contact the auction to provide such reports that would indicate the nature of the frame damage, and has yet to receive any information.  Therefore, PCJD requests that such information be provided by Mr. [redacted]’s attorney to substantiate such claim.    It has been our experience that auction personnel have erroneously marked wrong information on auction reports.  PCJD believes this is what has happened here.  PCJD feels the only way we can know for sure is to have Mr. [redacted] bring the Vehicle in to PCJD, scheduled at his convenience, and allow a Chrysler Service Representative to inspect the Vehicle to confirm there is no actual “frame damage.”  This Representative would also be able to tell us if the remaining warranty on the Vehicle is indeed valid.    Thank you in advance for your anticipated cooperation and assistance with this matter.    Very truly yours, PERFORMANCE CHRYSLER JEEP DODGE RAM   Ted J[redacted]General Manager cc: Kevin *. A[redacted], General Counsel

The check was overnighted on the 4th and Ms [redacted] should have this check in her possession now, so I'm hoping that this is all resolved.

We have spoken to our customer today. He brought the truck in because it wasn't running. We took a fuel sample and we could see debris. The tubes were aged. The fuel injection pump was internally contaminated. The whole system was contaminated. In our original estimate, we indicated there may be other issues. We're recommending that all injectors be replaced. Some of the repairs are completed. He is disputing our original quote, so we faxed over all of the info last Friday for him to review. We'd like him to come in to the shop and sit down with our Service Director.

We are sorry for the inconvenience of the time span with the reimbursement . The agreement was made to reimburse and we are sticking to what we promised.  The check was cut Wed 10/11/17 and mailed out 10/12/17 depending on mail Mr. [redacted] should receive the check today Fri 10/13/17...

 or Monday 10/16/17We apologize for the time length once again we did not intend for it to take this long

The last time this vehicle was in was October 2014  with concerns of a transmission issue.  The technician verified that there were transmission fault codes but since it was replaced at [redacted] which has warranties on all of their transmissions so the customer was advised to go to them...

because it would be under warranty with these codes because they are internal transmission faults. The lock out mode has been fixed from what I can see on the attached ROs.  We are not sure if the customer has taken the vehicle to the transmission shop for the internal transmission issue. we do not have anything in writing showing that the previous GM agreed to pay and have no documentation to go back to.

First off, while the monetary value I am requesting is not
what I personally spent to fix the vehicle, it does make up for the decreased
value of the vehicle.  There is a
significant difference between purchasing a 2014 Dodge Durango with 3,500 miles
on it in perfect condition, and buying a 2014 Dodge Durango with 3,500 miles on
it that has had body work done to it. 
One is clearly held at a lower value than the other; however, I purchased
it for the same price as if it were not. 
When I first began showing interest in my particular vehicle, the
salesman assured me that the price was the lowest they could go because of how
great of a condition the vehicle was in. 
Obviously after finding out about the damage to this vehicle, the value
significantly decreased.  I stressed to
the General Manager, [redacted], that I would not have purchased the vehicle
had I known about the damage.  I have
never received such poor service from a company who showed no sympathy or any
interest in fixing the situation.  This
leads me to my next point of the “several solutions” that I was supposedly
offered according to [redacted].  I would love
to know what multiple solutions were offered to me, because [redacted] only offered
one solution after multiple e-mails: three years’ worth of oil changes.  He should know that I do not live anywhere
near the Columbus area, and do not plan on driving 2-1/2+ hours just for an oil
change.  Furthermore, I would only need
two oil changes in the next three years, so this “solution” is, at most, an
estimated $100 value, which is merely insulting.  I have attached the e-mail chain between Ted
Johnson and me with only one solution.
Which leads me to my next point.  It is now April 7th (I purchased
my vehicle on January 31st) and I STILL have not received the owner’s
manual and other brochures that typically come with a newly purchased vehicle.  Furthermore, I also asked for a complete copy
of my records that are on file at the dealership because I suspect I did not receive
copies of all of my paperwork in January. 
I’m not sure why this is a difficult task to complete either, but I have
not received these as of yet.
Finally, I spoke with multiple representatives at both Dodge
and Mopar customer service who all told me that Dodge dealerships are able to
see ALL service history on a vehicle, including body work, as well as work that
was performed at another dealership.  So
either Performance CDJ is lying when they say they are unable to see such
history (which I have attached), or I cannot be held liable for their lack of
technology or knowledge of the companies they represent.  I will gladly air my grievances with both of
these companies as well, because obviously Performance CDJ is not a good representative
of their brand.  Body work that doesn’t
go through an insurance company will not show up on a Carfax, but will show up
on a service history that is tied to a VIN. 
So when I specifically asked for the vehicles FULL SERVICE HISTORY, I expected
to see more than the service history that was solely performed at Performance
CDJ; because I did not receive any other history, I presumed that nothing else
was done to the vehicle knowing that is was only previously owned for two
months.  Much to my surprise, I found a
much more detailed history when I made a Mopar account.  It seems unrealistic for a customer to be
able to see a more detailed service history than what a dealership can see, and
my calls to both Dodge and Mopar both confirmed my beliefs.
This situation is beyond unacceptable.
Attachements (3): 
Emails between [redacted] and [redacted] Mopar account service
history; invoice from [redacted] Dodge dealership indicating service in
question

We have cleaned the car twice and the customer has left with no issues at that time with the detail this comes up about every 3 weeks.  We would like to have Mr [redacted] come in to talk with our General sales manager Chris M[redacted] to talk about possible details and solutions

I just spoke to Jen at Performance about this complaint.   She said this one should be closed b/c there is nothing further they can do about it.

The Vehicle is here at the dealership and has been diagnosed for the check engine light and we will be fixing the issue at no charge to the customer. The recall is also being completed at this time because Chrysler has released the parts to us dealers so the recalls can now be completed.

I do not trust Performance Dodge to repair my vehicle.  They have had more than enough chances to fix the problem.  I would like a refund of what I have paid so that I may take my car elsewhere.  
Regards,