Performance Chrysler Jeep Dodge Columbus

Someone will be calling you today to go over some options and get some information from youShould you want to speak with us before we call, please call 614-272-and ask for *** *** or *** ***

I was never verbally informed about the work being done costing me anything as I was under the impression that since my car was under warranty Performance would cover the costsI understand now that since the spoiler is aftermarket Performance cant do anything to help me, however at the time I didn't even know the spoiler was aftermarketThe technician also told me he could fix the spoiler for the $like promised, and when I come back to my car with the issue still at hand and me out almost $50, I wonder what I had to pay for because my technician lied to my face about what he was doing to the carThe customer service I experienced leads me to wonder what kind of business really is going on in the service department, and if something like my struggle now happens to others fairly oftenAll I expect is honesty and customer service and what I received was the opposite of both those values

Due to the fact the vehicle had an aftermarket spoiler on the vehicle which was pointed out to the customer while the technician was working on the vehicle and at that point it was discussed between the service advisor and Mr*** that this not being a warrantable item under the manufacture due to the item is not a factory installed part there would be a fee associated with figuring out the issueUpon further inspection it was discovered that the vehicles aftermarket spoiler had one of the bolts stripped out that bolt the spoiler down and could not be repaired by re torqueing the bolt or installing one size larger bolt. At this point in time the service advisor had explained to Mr*** the issue was the aftermarket spoiler was having and it would have to go to a body shop or the original installer of the aftermarket spoiler for repairThe price had been discussed and the customer was involved in the process the entire way while looking into the vehicles concernCustomer was informed and kept in the loop during the entire process, unfortunately due to the fact the part was not a factory installed part it can not be warrantied if it was factory it would of not been an issueThe technician had to spend the time to diagnose the customer concern and that is why the diagnoses charge was charged which the customer was told upfront when the tech discovered it was not a warranty item

Mr***’s Patriot is comparable to like years and miles with the same feel of hisWe are willing to put new motor mounts in it for him, but this would be our final attempt to fix Mr***’s concerns.Ted J***General ManagerPerformance CDJR of Columbus/Delaware

The check was not received from Performance Chrysler Dodge Jeep RamIf they sent it overnight it should have been here by nowI don't have the check in my possessionTell him we'll be meeting court

I have taken over as her account manager moving forward so that addresses her communication problemsCommercial clients need a dedicated account rep to stay on yop of their needs as a businessI am addressing a finance concern they had when it came to how their vehicles were titledthis isuue needs cleared up because it sounds like clarification is needed here more than anythingI am going to switch the truck rental vehicle we gave them out with a ***r so they have exactly what they purchased to continue opperating their business so its like their not even down a vehicleI will stay on top of any progress on fixing their vehicle and communicate back and fourth with *** so they are never left in the dark!

The PCM was showing a missfire code which can not be fixed by reprogramming the PCM it has to have the cause of the issue fixed before it will keep the code away.These vehicle have these computers on them to show when a problem has occurred so it can be tracked down and repaired just erasing / reprogramming will not fix anything unless the real issue why the light is on is fixed. No other codes were in the system for the PCM at that time On the invoice under line the standard diag fee is $ but if more time is needed and approved by the customer it is added to the repair Customer gave authorization over the phone on 11/25/ for another hours of diag to continue the diag for the cylinder missfire code after the hours of diag the tech confirmed that the engine would need to be torn down to fix the low compression issue and the customer did not want to continue with the diag.The check engine light is on due to a code of a missfire which is caused by low compression The customers original complaint was reprogram PCM but like we stated earlier reprogramming or erasing codes will not take care of the reason why the check engine light is on until the real issue is fixed

We have reviewed the customer concerns with our staff and we still have the stand point on offering to help with the cost of repairs for the cruise control even though the codes in the van were the same on each visit which means the recall repair did not change any issues on the vehiclePlease let us know if the repair is wanted and we can go over what help we can offer

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe vehicle was repaired and the vehicle is running properly

Thank you for bringing this to our attentionWe're happy to help our customer out with this problemPlease have him call *** and ask for me to schedule an appointment, if the matter has not already been resolved Drew ***Sales Manager

Lemon law will have to go through Chrysler but we would like to help as a dealer here and see about getting this customer out of his vehicle into another new one If this is an agreeable he can call us or come in to get something set up

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not really  satisfactory to me but we took the car back.  It was a very 
bad communications problem.  They weren't clear enough on what the problem was or what they wanted done.  It was a good learning experience for my son - he learned a lot of questions to ask 
and what to watch for in the future, both with the loan company and the dealership.  I think the loan company was more the issue then the dealership - but it was poor communication all around.

Spoke with them on 9/21/2017. (Joe) got paper worked faxed over truck needs injectors 2-6. According to joe high pressure pump all I jector tubes and connections fuel module new fuel filters and fuel system cleaned oil changed. They say truck is running rough will need injectors 2-6 will need replaced and will be running like new. (As stated above) new estimate is $8000.00 total. Joe states we need to order the rest of injectors. According to dodge print out there is only 5 hours off work left to be done. Installing injectors 2-6. We come to the agreement that injectors will be rushed delivered soon as injectors are delivered joe will call me I will charge 4k on my credit card. And they will get started rite away. There is only 5 hours left of work left to be done, so I told joe I can pick up the truck that night and pay the other 4k before end of business day. I asked for that in writing along with the 2 year unlimited mile warranty on labor and parts that joe stated.  I have not heard from joe or have not got a update on whats going on with the parts or the truck.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Just spoke with [redacted] 9/18/15  4:37 PM and let him know that I found him in the system (under [redacted]) and verified they did purchase the poly steel package that has not been completed yet.I have him set up for 9/23/15  to get the poly steel completed and also he will have a...

loaner car to drive while we are completing the work. Apologized for the issues but fit him in the schedule as soon as possible even though it is full. [redacted] seems ok with what we have set up for time lines

I only use cruise on...

trips. Sept 8-10 I traveled to Johnstown PA and found that the cruise would not work. On previous trips, before 8=21=17, it worked.  This trip accounts for a big part of the 1091 miles.Regarding the beauty cover - While waiting for the recall repair to be made the service agent told me "the van was ready". A few minutes later came back and said they needed to "find my van". They, Performance, had a mix-up. I contend the mix up had something to do with the missing beauty cover. It took about a half hour to find my van.

Once the jeep is fixed and working properly I will accept the dealers response. I am just waiting until the work is complete on the vehicle before I accept.

The situation continually grows worse with Performance
CJD.  After 3 months of having my
vehicle, my Sirius XM subscription expired. 
This was advertised as a full year subscription; even if the
subscription star[redacted] from the previous owner’s purchase date, it should not end
until this coming October.  Nothing about
the vehicle was advertised correctly, and I was deeply misled in my
purchase.  I’m not sure how many more
examples I need to give about the bad service I have received.  Clearly Performance CJD will do anything to
screw their customers over and then claim they had no idea.  It is truly unbelievable how I’ve been
treated, and I still never received an explanation of the “several solutions” I
was offered, because as I previously stated, there was only one unacceptable
option.   Furthermore, I spoke with Jay
at Dodge Customer Service, and [redacted] at Mopar Customer Service; Brian
specifically said if Performance CJD should contact the Area Manager if they’re
having difficulty accessing the system. 
Again, I’m not sure what more proof I possibly need.

Mr [redacted] has an attorney involved now and we are in the middle of litigation. So I assumed that trumped the Revdex.com complaint.Ted J[redacted]General ManagerPerformance CDJR of Columbus#1 Volume Dealer in Central Ohio

We spoke with Mr [redacted] and have worked things out with the consumer and he was to drop the complaint