Performance Chrysler Jeep Dodge Columbus

This has already been worked out and addressedI spoke with [redacted] and his Mother and there was a miss understanding and I explained it to herI have answered this complaint once before and thought after speaking with her she would have responded to my last reponse closing this caseLet me know if you guys needActually she did put in like duplicate cases for the same thingMaybe you guys can go in and turn these ones off? Let me know thank you!

I TOLD THEM THAT THERE WAS MULTIBLE CODES NOT JUST A # MISFIRE BUT A ,LOOSE OR MISSING GAS CAP CODE A,RANDOM MISFIRES, LOW THRESHHOLD (OSENSOR) A #MISFIRE READING WOULD NOT CAUSE ALL THESE OTHER CODES TO APPEAR!!!!! THEREFORE PERFORMANCE DID NOT COMPLETE OR DO AS ASKED!!! THEY WERE MORE WORRIED ABOUT THE RECALL REPLACEMENTS(WHICH THEY BANGED UP THE COVER ON THE STEERING WHEEL COVER),THAN MY PROBLEMTHEREFORE THE JOB WAS NOT DONE AS REQUESTED !!!!!!! ALSO WHEN I DELIVERED MY TRUCK THERE , NO CODES WERE BEING DISPLAYED AT THAT TIME ,ONLY ON PICK-UP,PLUS THE BATTERY TERMINALS WERE LOOSEJOB NOT COMPLETED OR DONE AS REQUESTED!

We have cleaned the car twice and the customer has left with no issues at that time with the detail this comes up about every weeks We would like to have Mr [redacted] come in to talk with our General sales manager Chris M [redacted] to talk about possible details and solutions

My name is Ted J [redacted] and I am General Manager of PCJD, LLC dba Performance Chrysler Jeep Dodge RAM (“PCJD”) I would like to acknowledge receipt of the Revdex.com Complaint ID# [redacted] regarding Nicholas [redacted] and his recent purchase experience with PCJD (“Complaint”) Following my investigation into this matter, I have concluded the following: On or about December 30, Mr [redacted] purchased a Certified Pre-Owned Dodge RAM 1500, VIN# [redacted] (“Vehicle”) from PCJD According to our records, Mr [redacted] purchased a Service Contract and was very happy with his purchase However, appr**imately a week later, Mr [redacted] called and spoke with the Internet Sales Manager, Timothy C**, and stated that when he went to refinance the Vehicle, the lender told him that Autocheck showed there was frame damage on the Vehicle and refused to refinance the Vehicle MrC [redacted] told Mr [redacted] that based on our records and inspections, we could not validate such information and that we would investigate and get back to him In the meantime, Mr [redacted] took the Vehicle to a body shop and was told that the Vehicle had never been in any kind of collision Along with visual inspection during the certification qualification, which showed no frame damage, PCJD relies heavily on two (2) vehicle reports in verifying the condition of used vehicles CarFax, which is well known to the public, showed this was a one owner vehicle and did not indicate any accidents or other damage to the Vehicle The second is a report from FCA DealerCONNECT, which is known as VIP Summary Report (“Report”) This is a report, from the manufacturer that provides information on the vehicle such as ownership, vehicle maintenance history, warranty information, recall history, and special features and other information regarding the vehicle When reviewing this Report, PCJD found no indication that this Vehicle had ever been in an accident, or had any major repair that would suggest the frame was damaged The Report currently shows that this Vehicle is still under the original manufacturer’s warranty If there was frame damage, there would be warranty restrictions on the Vehicle The Report shows no restrictions For that reason, and because the Vehicle passed the certification qualification, PCJD was able to register, and sell, this Vehicle as a Certified Pre-Owned vehicle Because of these two reports, and because the Vehicle passed the certification qualification, PCJD concludes that there is no frame damage Autocheck is a service that PCJD does not use often, as the information contained in such report is not as reliable as the two mentioned above PCJD is also aware that Mr [redacted] has filed a claim with the Ohio Attorney General’s office and has hired an attorney The attorney has contacted PCJD and states that frame damage is “due to hinge bolts showing signs of being either removed/replaced or adjusted at the vehicle’s door.” Please note that this Vehicle is built with a full steel boxed frame, and according to our body shop, would take a substantial amount of pressure to damage such frame If the damage is a result of the hinges, as is stated by Mr [redacted] ’s attorney, there would be no structural or frame damage because the hinges are not connected to the frame, or anywhere near the frame, and therefore would not affect the manufacturer’s warranty or any supplemental warranty on the Vehicle The attorney also notes that it is the auction that placed the frame damage on the Vehicle PCJD has tried to contact the auction to provide such reports that would indicate the nature of the frame damage, and has yet to receive any information Therefore, PCJD requests that such information be provided by Mr [redacted] ’s attorney to substantiate such claim It has been our experience that auction personnel have erroneously marked wrong information on auction reports PCJD believes this is what has happened here PCJD feels the only way we can know for sure is to have Mr [redacted] bring the Vehicle in to PCJD, scheduled at his convenience, and allow a Chrysler Service Representative to inspect the Vehicle to confirm there is no actual “frame damage.” This Representative would also be able to tell us if the remaining warranty on the Vehicle is indeed valid Thank you in advance for your anticipated cooperation and assistance with this matter Very truly yours, PERFORMANCE CHRYSLER JEEP DODGE RAM Ted J [redacted] General Manager cc: Kevin *A***, General Counsel

The statement provided by the dealership is post all the issues I dealt withWhen my truck was under the care/service of the dealership to figure out the 'lockout' mode, they inadvertently caused further issuesMy truck had never experienced transmission issues until it was left under there careTheir then Service Manager Mark A*** assured me that a new transmission was necessary to resolve the alleged pressure issue within the transmission and any other internal issuesI then asked him how much a new transmission would costHe informed me that after installation and recycle fees would be around $4,Based off that amount I researched other optionsI found *** to be a better cost and warranty After getting reassurance from Mark on a new transmission would fix my issues, I made the purchase.Instantly after getting the new transmission installed, I had the exact same issues I had before. To take cautious measures, I requested an analysis of the replaced transmissionI tried to reach out to Mark to inform him of the situation with the new transmission matching the old ones issuesBut Mark would not return my phone callsBecause he refused to return my calls I contacted the then General Manager Ryan M***Ryan promised me he would get the situation resolvedRyan made Mark figure out the underlying issue with my truckAfter a few weeks of troubleshooting, the service department figured out that the 'butt' spliced main wiring harness was the cause of the issues.Once that was figured out and resolved, Ryan & Mark agreed that the diagnosis of the old transmission was incorrectRyan and I discussed what would make the situation rightWe came to a mutual agreement of sending me a check for half my expense of the new transmissionSo Ryan requested I send him an email of the entire situation so he can send to the owner for permission to make the situation rightUnfortunately for me, Ryan was let go from his position before the situation was rectified.I have attached documents showing the transmission analysis, documented phone calls and email history

Customer has been set up for an appointment on 9/14/to have issues looked at and addressed. Will get everything taken care of that is deemed an issue with the vehicle. Will also provide alternate transportation for customer if need be

We apologize for the inconvenience and want to get this issue addressed this week and repairedThe leak is a power steering cooler for the power steering system which when the part was checked in Chrysler system for warranty coverage this part Power steering cooler Part number
*** is only covered under basic warranty year/miles. This vehicle has *** miles and out of basic warranty which this part is only covered under basic warranty. The vehicle does have powertrain warranty but the part that failed power steering cooler is not covered under powertrainwe do want to apologize once again for the first issues and want to get the vehicle fixed. A deal was made for the customer to pay parts OR labor because of the previous two issues before NOT because it was supposed to be warranty (Power steering cooler only covered under basic warranty and customer has no other aftermarket warranty) We still want to check the vehicle over and we have the original part that failed stillYou had another tech that looked at it and said it was not replaced or it was a failed new part. We have the old part the new part must be defective which would be covered for replacement at no cost to the customer. Also want to make sure there are no other leaks after the part is replacedWe have a rental that will be available for your use as of 7/26/so you will have transportation while we replace the powersteering cooler again.Please let us know and we will make arrangements for the repair and also rental Please not we can deliver the rental to you at home or work so you do not need to make another trip to the dealership

Attached is the customer invoice he received yesterday. The invoice states that the spoiler is aftermarket which means it can not be covered under a manufactures warranty. Time was spent to find the customers issue he wanted to find out why it was making the noise which was diagnosed as
a stripped bolt in the aftermarket spoiler that would need to go to the body shop for repair. also customer just purchased from CarMax which carries a separate warranty on their vehicles and the customer was advised to go back to the original seller because of the aftermarket issue. If the issue was a manufacturing defect it would of been taken care of but it is an aftermarket piece which means the manufacture warranty will not cover the item

"Message from Business: We spoke with Mr *** and have worked things out with the consumer and he was to drop the complaint." Correct! They sent me a $gift card and I agreed Never really expected to receive anything

We are arranging Mr***'s $gift card and he will be receiving it in the mail shortly and we apologize for not communicating faster with him on this $visa gift card

I reviewed the response made by the business and find the resolution is satisfactory to me

We did not pull their credit times, it was pulled once, and submitted to several banks, given her spouses score is a *** we had a very hard time getting an approval even with her on the loanI have attached everything showing banks it was submitted to, however we cannot remove inquiries and
would never pull more than time unless it is past days from the first time pulledWe apologize that you are still getting letters however you will continue to get them, given the numerous turndowns from your husbands scoreI have attached a copy of where we submitted it

Our legal counsel will have a response very soonthx

The vehicle was gone for almost a month and was driven miles since recall work was completed. Recall was not under hood where beauty cover is it was around the steering wheelCan look at a discount to help customer but not paying another shop to perform the work

Attached is the service invoice for the diagnoses that was performed and also the warranty recalls that have been performed. The Rrecall was performed but the Erecall had to have parts orderedThe customer was not charged for any of the recalls.The technician did perform a diagnoses on
the check engine code which brought up a cylinder #miss fire which he in turn continued with attempting to figure out the exact issue that was causing this. After all test had been completed for basic items he performed a compression test which showed cylinder #was low on compression which that was what the code was reading (Cylinder #miss fire)The compression test is telling him that it is something internal that needs the heads torn down to find the root cause of the issue

I'm sorry but *** is no longer with us, so I am trying to get us all caught upAs stated earlier that we have tried to help but at this time due to credit we are not able to

My name is Ted J*** and I am General Manager of PCJD, LLC dba Performance Chrysler Jeep Dodge RAM ("PCJD")I would like to acknowledge receipt of the Revdex.com Complaint lD#*** regarding *** *** and her recent purchase experience with PCJD ("Complaint")
Following my investigation into this matter, I have concluded the following.On or about April 14, 2017, *** *** purchased a Ford FSuper Cab, VIN#*** ("Vehicle") from PCJDAccording to our records, *** *** also purchased a Vehicle Service Contract with *** *** and she was very happy with her purchases*** *** took delivery at the time of her purchase, and the check engine light was on, at which time PCJD agreed to look into the reason for this situation*** *** was advised to schedule a convenient time to bring in her Vehicle for inspectionAs of this date, PCJD does not have a record of *** *** calling and scheduling a service visitTherefore, I invite *** *** to call me personally and schedule a time that is convenient for her so that PCJD may properly inspect the check engine light issue, at no cost to her.Thank you in advance for your anticipated cooperation and assistance with this matter.Very truly yours,PERFORMANCE CHRYSLER JEEP DODGE RAMTed J***

parts have been on order since August 28thWhat is the hold up? Parts should be overnightedI still have not got a clear response on when my truck will be finishedAll I have heard is parts are on order and then parts they got were broken then had to re orderI heard from joe yesturday

We apologize for the inconvenienceCurrently we have already have a price break on parts and have also discounted labor We will also be taken care of a $part that was needed above the original estimate for the inconvenience on top of what was already discountedparts are days
out as of 9/6/for extra part needed. Will see what else we can do to help with bill or maintenance

I am rejecting this response because:This response does not pertain to meSee quoted response below:*** came into the dealership AFTER her original complaint and her credit is not as good as it was when she originally purchased a vehicle, so we cannot get any financing for herAlso she is no longer being cooperative with us, Ms*** will not return ANY phone calls as we have tried countless times to reach out to her, and try to come up with a solutionWe are requesting this case be closed as she is not cooperating with us to try to come up with a solution.My name is not *** ***