Pepsico

Review: I purchased an 8 pack of mountain dew from the local target. I cannot locate the receipt, and upon opening the 8 pack one of the bottles looks like it's filled with urine rather than mountain dew. A few of the other bottles were flat (didn't know this when I tried tocomplain originally). Tried to do the online form and it won't submit. Tried from multiple PCs. THen I did the chat. Chat saidthey'd send an email with additional detail to complete to get a refund. Never sent email. I just want my money back for the 8 pack. I only have the one bottle that looks like pee. The others got dumped down the drain. 3 we drank.Desired Settlement: A coupon for a free 8 pack. Mt. Dew is not cheap, and for more than half the pack to be bad is unacceptable.

Business

Response:

Review: [redacted] and [redacted] all claimed to work in the adverising dept. at [redacted] juices hired me and my wife to adverstise for them and get paid so we sent them 1980.00 through western union for those [redacted] stickers that we have never received and some one at pepsico owes us 1980.00 for products that we never received in the mail and we are out 1980.00 and no one wants to refund our money for their employees actions and stealing our money so please we just want our hard earned money back we have the receipts from the western union our money was picked up but we have not received our stickers to put on our vechile to get paid to advertise for [redacted] all we want now is our money back the entire 1980.00 please let's solve this complaint allwe want is our money period contact us at [redacted] and we can send our receipt if they need to prove we send the moneyplease help us with this matter ASAP

Product_Or_Service: [redacted] Stickers for our truck two of them

Order_Number: 940.00 for each stic

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

we want our 1980.00 dollars we lost on this deal please that all we want know is our money back okay [redacted] and [redacted] please respond and fix this complaint in the next 10 days that's all we ask for Thank you

Business

Response:

This consumer did contact us at our Consumer Relations office on on 9/**/14. We shared with [redacted] that [redacted] has nothing to do with the scam. It is not a legitimate offer.

We told him we would share the information he provided with our legal and security team.

We provided him with the link exposing this scam: [redacted]

Review: I participated in this summer's Baja Blast promotion and had a genuinely good experience. I redeemed credits for 4 prizes and I received them all. After I showed my family members the prizes, they decided to take part in the promotion as well. After a few weeks, my mother and brother had each earned and redeemed their credits for all 4 prizes tiers. My mother received her tier 1, tier 2, and tier 4 prizes, but she never got her tier 3 prize, which is a $75 GameStop giftcard and a $20 Taco Bell gift card. My brother never received anything. He should have received tier 1 socks, tier 2 bobblehead, tier 3 gift cards, and tier 4 headphones. The promotion ended in September and it is now November [redacted] and these 5 prizes have still never been received. We contacted customer service about this issue in October and they said they needed to research this problem and that it would take some time. We provided them with prize redemption dates and account information. We sent a few more emails since then and they never responded to any of them. We really didn't want to file a complaint like this, but they seem to be ignoring us.Desired Settlement: We just want the prizes that we spent hours earning.

My mother - Tier 3 - $75 GameStop Gift Card & $20 Taco Bell Gift Card

My brother - Tier 1 - Socks, Tier 2 - Bobblehead, Tier 3 - $75 GameStop Gift Card & $20 Taco Bell Gift Card, Tier 4 - V-Moda Headphones

Business

Response:

We reserached with our fulfillment center and have all the Baja or Bust prizes for [redacted] and family in process. All prizes shold be received within the next three to four weeks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and it sounds good. However, due to the nature of our complaint, we can't determine that it's been resolved until the prizes actually show up.Sincerely, [redacted]

Review: Throughout the summer of 2013, I participated in the Iconic Summer Sweepstakes, advertised by Pepsi. During this time, I exclusively purchased Pepsi products and collected bottle caps, which has unique identifiers printed under each cap. I established an online account (as Andrea Bronner -- which was prior to my 10/**/13 marriage) and began collecting icons. In return, if you were to complete an entire set of icons, you would select a prize, which was said to be delivered "witihin 12 weeks from the program end). During this time, I collected enough caps and selected TWO prizes, a Pepsi beach towel and an autographed football. I waited for my prizes to arrive and, to date, they never have. In September 2013, I e-mailed Pepsi, via their contact form, but never received any response. I waited additional time, as I assumed that not enough time had passed. Again, in December 2013, I reached out via e-mail. Nothing again. So, in January 2014, I wrote a letter to Pepsi and mailed it to their contact address, as notated on the Iconic Summer terms and conditions. I never received any response. I then wrote two different messages on their Facebook page, asking that they provide some kind of information, however, no one ever responded to the messages, nor have I ever received any kind of notice in the mail. At this point, I feel completely scammed! I purchased their product, in fairly decent quantities, and complied exactly with their terms and conditions, and yet they have completely ignored my requests for information and have blatantly disregarded me. THIS IS A SCAM AND THEY SHOULD BE ASHAMED!Desired Settlement: I would like the prizes that I won to be awarded, plain and simple.

Business

Response:

This consumer's prizes were initially returned to us and marked "undeliverable" We followed up with [redacted] over the phone, verified her address, and have arranged for re-delivery. She should receive her

prizes in 1-2 weeks.

Review: I bought a 24 pack Pepsi and found 4 empty cans in the box. the expiration on the box was Jun 02/** there was a number beside it [redacted].

Bought this at a grocery store HEBDesired Settlement: Our household is a huge Pepsi product fan and I just want it replaced

Business

Response:

Review: I visited the Ohio State Fair on Saturday August [redacted] 2015. At approximately 1:00PM I put $2 into a [redacted] bottling co vending machine. The machine said "dispensing" and nothing dispensed. Then it said $2 as if I needed to put $2 more in. I am an engineer so I decided to troubleshoot. It was not product specific. It performed this action on each of the listed potential soda's. In total I lost $4. Here is where it was upsetting. I contacted [redacted] bottling and they said they would have a field service technician reach out to me. 2 hours of my time at the fair passed and no phone call. I called them back. They said they would immediately have them call me. They didn't call. I wasted hours of my time instead of having fun at the fair. The fair in total cost me around $35 after admission, gas, parking, and stolen sodas. It was a terrible experience and all because the vending machines did not operate as promised. Pepsi should have better control of their suppliers and ensure their suppliers are providing their customers with positive experiences. To this day [redacted] has not attempted to contact me.Desired Settlement: I feel Pepsi should contact [redacted] bottling co and make them refund me the $4 but more importantly compensate me for my terrible experience and time. I'm sure Pepsi is large enough to have promotional items etc to ensure my satisfaction. I'm an engineer by trade and I practice every day, so time is worth a lot and processes must work or problem solving occurs.

Business

Response:

[redacted] called me today. He shared some additional information regarding the specific location of the machine. He accepted replacement coupons and appreciated me reaching out to him. He'll receive those within ten days. This file is closed on my end.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That is a blatant lie. I absolutely made no phone call to this business. I contacted them through their Web form and told them to give me the $100 that I had to give the other business because the "never expires" was a false statement.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our representative, Caitlin, reached out to [redacted] on 8/**. [redacted] returned her call later that day and spoke with Dan. He shared that he was satisfied with Pepsi's response and that he believed it may have been a mix up by the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Over the month of September I played a Mountain Dew sponsored game called baha or bust, after playing this game for a long time I was able to build up 830,00 points. When one gets this many points they can purchase a prize which contains a 75$ gamestop gift card and a 20$ taco bell gift card. When I purchased this prize it took away my points and said the conformation email is on the way, after waiting a couple of week I attempted to contact the business as to wonder where my email was. the business replied and asked for my address after I gave it to them they ceased all contact with me and I have received no info regarding my prize.Desired Settlement: I just wish to receive my 20$ Taco Bell gift card and my 75$ game stop gift.

Business

Response:

After further investigation with our fulfillment center we do show the consumer down for the prizes and they will be shipped out and they should receive the prixe in the next three to four weeks. We contacted the consumer and left a voice message on his contact phone number.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On October **, 2013 I finally collected all the points necessary to order a camo duffle bag in the Mountain Dew Outdoor Gear promotion. The promotion ended on November *, 2012. I have the original picture and email saved when I placed my order for the product. I contacted the toll free number twice in the past year to check the status of my order. The first time the guy said it will be shipped as soon as they get more bags in. The second time I was contacted by a supervisor and he wanted to know if I wanted a [redacted] pack in exchange for my duffel bag. I said I would rather the original camp bag I saved the points for. It took my a very long time to save and enter all the points I needed. I will paste the email here: MTN DEW-OUTDOOR GEAR Order Confirmation? [redacted]Add to contacts 10/**/12 Shipping updates, Shopping To: [redacted] Picture of [redacted] Thank you for your order at www.dewoutdoors.com. Remember, you can keep earning more great MTN DEW-OUTDOOR GEAR or enter to win outdoor adventures through 11/*/2012. *Please allow 8-10 weeks delivery I again emailed on July *, 2013 with no response. I have no record of the phone conversations or even the phone number. The website has been taken down. https://www.dewoutdoors.com/Desired Settlement: I want what is mine in the promotion I took part in.

Business

Response:

Review: PepsiCo recently began offering a promotion called "Baja or Bust" to promote their "Baja Blast" flavor of Mountain Dew. This promotion required the customer to play a mobile game to accumulate points, which could then be used to purchase prizes. I participated in this promotion, and played the mobile game for a long period of time. I accumulated enough points to purchase the gift cards prize package for 830,000 points, which includes a $75 GameStop gift card and a $20 Taco Bell gift card. I redeemed this prize on the morning of September [redacted], 2014, around 1:50 AM EST. I took several screenshots to prove my redemption of these prizes. On September [redacted], 2014 at 5:51 PM EST, I called the "Baja or Bust" hotline to inquire about my prizes and the representative informed me that there was no record of my gift cards on my account- only my socks and cooler, two other prizes which I redeemed for. The representative told me that she would send my account information to their [redacted], who would then review their records and input any information that had not already been put in, including redeemed prizes. She then told me to call back within a week and a half. The next day, I sent an email through the contact us section of Mountain Dew's website regarding the same issue, to which I never received a response. On September [redacted], 2014, at 3:30 PM EST, I called the hotline again and asked to speak to a [redacted]. The [redacted], then informed me that they had checked their system and that they still had no record of my gift cards. He then offered to do the same thing the original representative did, which was to send my account information to their [redacted]. He stated that if they could not find the verification of my purchase in their system, there would be no chance for me to provide proof of my prize redemption. I have extensive proof of my prize redemption, and just want what I should have already received. I can provide screenshots of my points balance, prize confirmation screen, and transaction history which all prove that I redeemed for and should receive my gift cards. Strangely, both of the other prizes which I redeemed for have been shipped to me, even the cooler which I purchased literally seconds after the gift cards.Desired Settlement: I would like to receive my gift cards which I have already purchased and am rightfully entitled to.

Business

Response:

Thank you for sharing [redacted]'s report. We spoke with [redacted] on 9/**/14 and were able to research and resolve his fulfillment concern. He is approved to receive a $50 gift card through our promotional offer and we've communicated the reciept time-frame as well.

Review: I have participated in the every2minutes promotion. I have been purchasing mountain dews and Doritos since early October 2013 to collect points for the promotion. The promotion started * November 2013. I have registered my account in October before the promotion start date. on ** November I have called them on an issue I was having logging into my account and getting a hold of my banked points that I have managed to save up which is 25,600 points. The site is known to have issues and crash when there are too many customers on it. I was told to wait a day and my points will return, they never did. They put in a work order to the tech team at pepsi on ** November 2013 to have my account fixed. I was told 7 to 10 business days and my account will be fixed, It was never fixed. I have been calling everyday during the 7 to 10 day wait wondering when my account will be fixed. I was told they sent up another work order to the tech team on the tenth day. After the tenth day I called again they again sent up another work order. I have continued this repetition up to 2 1/2 weeks. I was told numerous times the tech team manager will contact me to fix the issue and I have not been contacted. I am extremely disappointed and upset at the way they are handling my situation. I have invested 350.00 in collecting points I cannot use or get a hold of. I have been very patient up to this point because the promotion ends in 5 days (* December 2013) and my account has yet to be fixed. This is the reason why I am pressing the issue, I have invested time and money. I have contacted supervisors in pepsi operation department for help and I have yet to receive any. As a SGT in the United States Army I am disgusted on how they keep accountability of their consumers.Desired Settlement: All I want is my account fixed so I can bid my points in a chance to win an xbox one. When the promotion is over on ** December 2013 and my account has not been fixed, for the amount of time money and stress they put me through I want a xbox one in return for their failures in helping the customer in a timely manner.

Business

Response:

One of our Consumer Relation managers contacted [redacted] to discuss the problem at hand. We discussed the issue at hand and opened the account so [redacted] could continue to participate.

Review: I always get mountain dew its the best.... but recently purchased a 24 pack at walmart in Clearwater the vcans were crushed and soda had a funky taste and flat wal mart would not take care of problem hope you can helpDesired Settlement: I just want what I paid 15.00

Business

Response:

Thank you for bringing this issue to our attention. I would like to assure you that we have spoken to the consumer and she accepted [redacted] free product coupons as replacement. Product quality and customer service are our top priorities here at [redacted] I appreciate the opportunity to look into this matter.

Review: I called customer service because I have received a 32 bottles of Aquafina water and half of the bottles the tops were not sealed. I asked them to replace it with a coupon they sent me a coupon for 24 bottles after I had bought a 32 count bottle. I could not use the coupon that they sent. Iis no one sold it in my area. I told the customer service person to send me too small the version that you go to 32 bottles cuz this coupon did not work. The customer service person said he would send me a different coupon. One week later he sent me the exact same coupon for 24 bottles. I called back to customer service on July [redacted] after calling the second customer service on June [redacted]. I spoke to the lady [redacted] who said she didn't know why he said 24 bottles maybe was computer era era. I told her I wanted a different coupon she told me to go around to different places and look for a business that use this coupon. I explained to her that was an inconvenience I told her and explained that first customer service person th I bought it at two different businesses that did not sell 24 count bottles. [redacted] went to explain that she would give me phone numbers and addresses that I needed to do that. I told her that is an inconvenience to the customer and I told I would send her the coupon back for 24 but she needed to send me the coupon that she was supposed to thar the first customer service person failed to do his job she told me that there was nothing that she could do that I needed to look at [redacted] gas,stations and at the Dollar General and places like this I told her that is not how business works that they should have sent me the correct coupon like I asked this is a failure on Pepsi cola to do their job and to have a great business experience. She acted I was try to get free thing. I did not have that with this company I expect someone/ supervisor to call me back with the correct coupon that I asked for the firt/second time and not to inconvenience me. Bad customer service.Desired Settlement: I would like them to either send me a coupon 4 32 counts bottles or for a 12 or 6 count bottle that you close to 32 bottles like I asked for several times in an explanation or an apology for their bad customer service.

Business

Response:

You recently contacted Pepsi-Cola Company to tell us of a problem one of our mutual customers had with a Pepsi product. First, I would like to thank you for bringing this toour attention; and second, would like to assure you that I have followed upwith the customer and issue has been resolved.Product quality and customer service are our top priorities here at Pepsi. I appreciate theopportunity given to us to look into this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Company refuses to honor unsubscribe requests from their email lists; their "pepsi experience points" program has repeatedly sent me unwanted emails and the "unsubscribe" link included in the emails does not actually result in being removed from their mailing list.

Business

Response:

The following consumers email address and information was removed from our listing and they will no longer receive emails.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On June **, 2014, I spent over $30 before taxes at two Winnipeg-area [redacted] Canada stores (Target #[redacted] on [redacted]. and [redacted] on [redacted].). In total, I purchased 12 qualifying Tostitos bags of chips. See Appendix A for scans of receipts. Prior to the purchase, [redacted] Canada advertised an offer for free Pepsi 2-piece Glassware when 3 select Tostitos are purchased (See Appendix B for flyer advertised offer).

Unfortunately, in all instances, despite having purchased qualifying Tostitos chips (located prominently above shelves with labels referring to the same offer and a picture of the Pepsi glasses), both stores refused to provide me with a free 2-pc. Pepsi glassware on each of my purchases.

? [redacted].)’s staff acknowledged that its stores never received the glasses. Its customer service staff wrote notes and initialed my receipts to check back mid-week.

? [redacted])’s staff also acknowledged that its stores never received the glasses. However, its staff outright refused to write anything citing that they did not expect a shipment of either the glasses or other general stock until after the promotional period.

Beginning on June **, 2014 and each day through June **, 2014, I contacted the [redacted] store at ###-###-#### and each day staff advised to call back the following day. I called once more on June **, 2014 and was again told that the Pepsi Glasses never came and will not be coming because the offer is now over.

So far, [redacted] Canada has ignored my complaint even though I had recently referred the matter to the Revdex.com located nearest [redacted] Canada Corporation’s Ontario head office. The Revdex.com Serving Central Ontario did not receive any cooperation from [redacted] Canada, which, in its response to the Revdex.com placed the blame on “merchant issues”.

As a final step, I appealed to PepsiCo Beverage (Canada)'s goodwill by writing and mailing a letter dated August **, 2014, requesting that 4 sets of glasses be sent out to resolve the matter once and for all. I have not received any response.Desired Settlement: I now seek the Revdex.com of New York's assistance since I have exhausted all effortsl to rectify this situation. Since [redacted] Canada’s stores and staff had already misled me (the consumer) as well as the Revdex.com itself, I now ask the Revdex.com to ask PepsiCo Beverages, the “merchant,” and – more specifically – the company whose “free” glasses offer was being promoted, to help correct this situation. I would consider these matters resolved if PepsiCo Beverages would:

? Express-courier the “free Pepsi 2-pc. Glassware” on each of my qualifying purchases immediately, totalling four (4) sets.

Business

Response:

Consumer was sent a set of Pepsi glasses from Pepsi Marketing Group last week. At this time the issue appears to be resolved.

Thanks so much.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As was indicated clearly in my complaint letter mailed to PepsiCo Beverages (Canada) and now sent via the Revdex.com of New York, I purchased a TOTAL of 12 bags of Tostitos Chips in 4 separate purchases.

The [redacted] advertisement and Pepsi offer in question very clearly stated that the purchase of 3 bags of Tostitos chips would qualify for 1 set of Pepsi glasses.

Since I have purchased 12 bags of Tostitos Chips under 4 separate purchases (in our family's attempt to locate a [redacted] Canada store that would actually honour the promotion - none did), I sought (and still seek) a total of 4 sets of Pepsi glasses.

Since I have provided Pepsi with proofs of purchase of 12 bags of Tostitos Chips, I will consider the matter resolved after it sends me 4 sets of Pepsi glasses. Yes, I received 1 of 4 sets so far. When will Pepsi send me the remaining 3 sets of Pepsi glasses?

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

The Pepsi Beverage Team sent one set of glasses to the consumer. They apoloize when they realized it should have been 4 sets. They will be sending 3 more sets out tomorrow. I did try to call the consumer to offer our apologizes, but her voicemail has not been set up on her phone. I believe this has been resolved.

Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I look forward to receiving those 3 sets of Pepsi glasses.

Sincerely,

Review: I have been waiting for my refund of product from pepsi for 2 months and one day now. 57 days...I was told it could take up to a maximum of 6 weeks. nobody will help me, return my calls, return my emails. I have completely had it with this situation. I paid COD for my product the one year I had my bar..now I cannot get MY money back from them, ridiculous. got a refund for another company within 10 days.Desired Settlement: refund, and apology. nobody will even speak to me. feel like i'm spinning my wheels, was told over 2 weeks ago, the cheque was in the mail. still have not received it, furious with this company.

Business

Response:

Following our normal processes, we made good-faith attempts to resolvethis&n**p;concern but, finally, were compelled to cease communicationsbecause of the type of interactions that were occurring with our staff.&n**p; A refund check will be sent out during the week of 10/**/2015.&n**p;

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

this is approximately the sixth or seventh time I have been told "THE CHEQUE IS IN THE MAIL" becasue I said to my local rep "i am tired of this bureaucratic **", he hung up on me. the only time he ever spoke to me again was to express his anger that I had spoken to someone in toronto via email..and that he had to spend "3 hours" with her trying to sort this out..SORT WHAT OUT??? A SIMPLE REFUND...A SIMPLE REFUND. SORT WHAT OUT?? I WAS ASSURED AT THAT POINT, OVER ONE MONTH AGO, IT WOULD BE TAKEN CARE OF.[redacted];since then, like a fool, I have looked in my mailbox, day after day after day, only to find no refund from pepsil. local rep told me it can take up to 6 weeks. on monday, it will be 9 weeks. I paid my bills on time, for my product, where do they get the right to not take care of my refund on time?? and what about all the phone calls, frustration, time..and money (on long distance calls) I have spen?? no regard for that.I have also been lied to over and over. I was told, by toronto, that the cheque had been mailed out 2 weeks ago. then it didn't come. then..another employee told me it had been mailed to the wrong address. on august [redacted] I gave my name and address, printed clearly to the guy who picked up equipment. it is now october [redacted]. ridiculous.then..after no cheque, and more phone calls..I was told NO..it was mailed to the correct address. that was over one week ago. never came. I was beiginning to feel lied to..and I resented it. and I needed this money for my rent..and like a fool, kept looking..and still nothing.I am furious with this company. I pay bills on time. they cannot get my refund out on time. no apologies, no straight answers, no regard. but THE MOST INFURIATING THING THROUGH THIS ENTIRE PROCESS..IS THAT NOBODY COULD ACTUALLY HELP ME OR ANSWER MY QUESTIONS TRUTHFULLY. I HAVE WAITED 3 WEEKS BEYOND THE TIME I WAS TOLD, HAVE BEEN TOLD OVER AND OVER THE CHEQUE IS IN THE MAIL, AND I HAVE BEEN REFERRED TO SEVERAL PEOPLE WHO SEEM UNABLE TO HELP ME. WHAT ABOUT MY PAIN AND SUFFERING???? MY LANDLORD DOES NOT EVEN BELIEVE PAYMENT IS COMING ANYMORE. THE UNITED STATES TOLD ME TO SPEAK TO MY REP HERE. MY REP HERE WILL NOT SPEAK TO ME. TORONTO TOLD ME TO SPEAK TO CUSTOMER RELATIONS. CUSTOMER RELATIONS TOLD ME TO SPEAK TO ACCOUNTING. ACCOUNTING TOLD ME TO SPEAK TO CUSTOMER RELATIONS. WHAT A JOKE. THERE SHOULD HAVE BEEN ONE..AND ONLY ONE PERSON IN TORONTO, AFTER I COMPLAINED ABOUT THIS, WHO WAS ABLE AND CAPABLE TO HELP ME.INSTEAD..I WOUND UP IN A CIRCULAR NIGHTMARE, HEARING DIFFERENT THINGS FROM DIFFERENT PEOPLE..OR ..JUST DEALING WITH PEOPLE SAYING "IT'S NOT MY AREA"WELL, IT SHOULD HAVE BEEN SOMEONE'S AREA, AND IT SHOULD HAVE BEEN DEALT WITH A LONG TIME AGO. AND I SHOULD HAVE BEEN COMPENSATED FOR MY FRUSTRATION, PHONE CALLS THAT LEAD NOWHERE, AND THE LACK OF 380 DOLLARS IN MY LANDLORD'S HANDS 3 WEEKS AGO.HOWEVER, I AM ONE LITTLE PERSON, AND THEY ARE A MULTI=MILLION DOLLAR CORPORATION...SO IT'S ALL MOOT. THE LITTLE GUY LOSES..BIG SURPRISE!!!!!his incompetency in this matter has frustrated me beyond comprehension.I was told by him, there was nobody I could speak to in toronto when I asked that. he told me he cannot even communicated with toronto, and that there were no available numbers, that my refund had to be processed in pakistan or somewhere like that.I found numbers for toronto, on my own..and began contacting them on my own.I was given an email for a woman there..sent her several messages, and was told it would be taken care of.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Consumer's check was mailed on 10/**.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#&n**p;[redacted], and have determined that my complaint has NOT been resolved because:

[Youall I can say in closing is..shame on you pepsi, shame on you.I have been selling and consuming your product all my life.this

scenario was so badly mishandled. I have been working in the service

industry and ran big pu** in toronto. I have never witnessed such a

circular inexcusable waste of my time, my emotions and energy. this refund

should have been the simplest thing in the world to process..no

explanation whatsoever..3 weeks late, and I have been blacklisted..lol.

you, are the ones at fault. i

was never apologized to, I was led to believe this cheque was arriving

and it did not.&n**p; I was never sent to ANY appropriate person who could

help me with my issues. so yes..by the end, I was swearing and yelling.

this money may seem like nothing to you, but it is big to me right now,

and it was due, and promised to me over 3 weeks ago. you have turned me

into a liar. I told my landlord over 2 weeks ago it was in the mail (as i

was told it was), and you have turned me into a liar, which I am not. had someone..through

this entire process, treated me with respect and acted on my

frustration, I would not be at the breaking point I am right now. there

was nobody who would actually get me the money I was supposed to

receive over 3 weeks ago..money that is rightfully mine. and somehow in

the end, I am the culprit?? lol..I have spoken to the United States,

local rep, sent emails to toronto, spoken on the phone to toronto over

and over,

corporate people in new york, and finally the Revdex.com

because..I was getting NO help in this matter. the cheque is in the

mail??? the proverbial line.. was told that over 2 weeks ago.and now it

is being mailed the week of october [redacted]. that..is a friday..lol. the

week of?? why should I believe this when I was looking in my mailbox 15

days ago because it was supposed to arrive???no

acknowledgement whatsoever to the countless phone calls, checking

mailbox, promising my landlord. no apology for people telling me it was

in the mail, when it clearly was not. no apology for someone saying it

got sent to the wrong address, and then someone else saying..no..it is

coming to your address. it never came. no apology for all of my wasted

time and energy on the phone to no avail. three weeks past the time i

was told, and I still don't have MY money in hand..9 weeks of waiting

for a simple procedure. and I am being ignored by employees due to my

frustration. I HAVE EVERY RIGHT TO BE FRUSTRATED. and I deserve

compensation for my frustration. it was a simple process. send me my

money...did not happen.i

am

being treated like some kind of bully/lunatic because I have only fought

for what was rightfully mine. and each and every one of you gave me a

different story, lie or excuse. it's simple..or should have been. you

call customer complaints..my cheque is taking an unreasonable amount of

time and I am fed up..someone looks into it, takes care of it, issues

cheque and apologizes. when people realized 2 weeks ago, it was already a

week past the deadline promised, it should have been sent to me by

purolator...PERIOD.THAT..HOWEVER, IS NOT THE WAY IT PLAYED OUT. shame on you pepsi. however...THANK YOU SO MUCH TO THE Revdex.com FOR ASSISTING ME WITH THIS PROBLEM, MUCH APPRECIATED.

&n**p;

&n**p;

&n**p;

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have contacted Pepsico/Pure Leaf once and did not receive a reply in two weeks. I have attempted to contact the customer service and complaint sections of both the Pure Leaf and Pepsico websites, and interestingly, neither one allows for a complaint or concern to be submitted.

I am writing a second time about a purchase I made on 2/*/15 for a Pure Leaf Sweet Tea 18.5 fl oz bottle, as I did not receive a response after my first letter that I sent on the day of purchase. The UPC/bar code number is [redacted] and the manufacturing code is [redacted]. The numbers are not clear so it may be [redacted]. The bottle was purchased at a Walgreens in Chicago, IL.

As I stated in my previous letter (in which I also attached pictures of the product), before opening the bottle, I noticed what looks like floating debris inside it. Shaking the bottle did not make it dissolve, and two weeks later, there is still debris inside it. I am a very frequent buyer (at least 5 days per week) of various types and sizes of Pure Leaf products, and I'm very disgusted by what I happened to notice prior to opening this bottle. I'm concerned and dismayed that I have not been paying much attention in previous years and am alarmed at what I could have possibly put in my body.

From what I have read online, it appears that mold is often found in these products. If that is the case, I will contact my lawyer to file a suit against the company.Desired Settlement: I'm looking for a direct explanation for the cause of why there are foreign substances floating within drinks that have been sold, how I can be reimbursed, and how customers like myself can be guaranteed to never experience this in the future if we choose to continue to purchase Pure Leaf products.

Business

Response:

Thank you for the opportunity to respond to this complaint. [redacted] had contacted our social media team on Pure Leaf’s [redacted] page on 2/**/15, upset over a recent experience she had with a bottle of Pure Leaf, and also due to the fact that she had not received a response to her original complaint on 2/*. While our database does not show any record of [redacted] contacting Consumer Relations, our social media team did respond immediately. By the time [redacted] had replied to our social media team, we were notified of the complaint registered with the Revdex.com. One of our representatives reached out to [redacted] by phone, and after a few attempts was able to make contact with [redacted]. Our representative has sent out a pre-paid mailer box in an effort to retrieve the bottle and investigate further. Including in the retrieval box were complimentary coupons. Our representative will continue to stay in touch with [redacted] throughout the retrieval and analysis process. Should [redacted] have any further questions or concerns we’d ask that she call ###-###-####.

Review: I bought a 24 pack of Pepsi and half the cans were filled. It is SKU 01256905 mcc [redacted] me. I still have the can if you would like for me to mail it to you. I thik for a company of this size this would not happen.Desired Settlement: I bought the 24 pack. I believe it was $8.99

Business

Response:

We reached out to the consumer and requested all necessary coding information from the product she had purchased. Consumer was notified that replacement coupons have been sent to her address.

Review: The company would not send me the prize I rightfully won on Baja or Blast. I tried to prove to them, and they denied me every time.

I played nonstop, and bought a ton of Baja Blast over this past summer, in hopes of winning the Garmin Camera that was one of the harder prizes to get. On the evening, and into the early morning hours of September **, 2014, I stayed up all night long refreshing the app, waiting for the prizes to restock so I could finally claim my camera. The time hit around 3:30AM, and it finally restocked, and I hit toe claim the prize, and it said I won. The app deducted the 2.3 million points from my account, but the prize wouldn't show up in "My Account". I've heard of this before so I was waiting it out to see if it would fix itself, but it did not. I thought it was weird, seeing that I also won some smaller prizes (Coozies, Sunglasses, Tshirt) and those went through just fine. I called up the Baja or Bust hotline on September **, 2014, and explained my problem. I was told by the man I spoke to, that he was filing a claim and would escalate it to the [redacted], and to call back in a few days to check up on the claim status. I called back Wednesday (September **, 2014), and spoke to a male [redacted] and the claim. He told me that they did not find anything in their system that I ever won a prize, but could not explain where my 2.3 million points went to. I claimed I have screen shots of everything (which I still do), and he basically told me that my screenshots didn't matter, and I wasn't getting my prize, that I rightfully won, under every circumstance. He gave me a half hearted apology and went on with his day, as if my time that I put into the app did not matter.Desired Settlement: I would like to receive the Garmin Virb Camera that I rightfully won, and nothing else. I did nothing wrong on my part, and to say that your system messed up, and therefore I will not be getting my prize, is unethical and unmoral in my opinion. I love Pepsi Co, and will continue to support, but I could not let this pass up.

Business

Response:

A careful review of our promotion records revealed that the entrant tampered with the system by accruing fraudulent points associated with his account. Therefore, in accordance with the Official Rules governing this promotion to which [redacted] agreed when he chose to participate, he was disqualified and we will not be fulfilling the prize.

Review: Pepsi announced and built an ad campaign around the release of Pepsi Perfect, a limited edition soda based on a product from Back to the Future. They advertised that the product would go on sale on October [redacted], but released the item early, not giving consumers a fair chance to buy it. The company released numerous statements about the product's availability that didn't seem to be true for anyone trying to purchase the product, and the product sold out without many people ever seeing it go on sale. In response to significant public backlash, Pepsi released a second batch on November [redacted], announced to be sold on shop.pepsi.com, but ultimately sold on amazon. Pepsi's technical issues prevented most people from having a fair chance at buying this product, yet again. In addition, there is considerable evidence that many units of the limited stock were allocated to Pepsi employees or other insiders who have sold dozens on the secondary market, despite the company's policy of "one per customer." This is ultimately an issue of false advertising. They lied about the time, location, and quantity of the units sold. Both times it was for sale I was there early and prepared and Pepsi made it impossible to acquire due to their lies.Desired Settlement: Give me a Pepsi Perfect.

Business

Response:

Our limited edition Pepsi Perfect went on sale at 9 am as planned on both 10/** and 11/*. While a minimal quanity

went on sale early 10/** there was an equitable chance at 9 am for consumers to purchase product. Our FAQ went up days before the 11/* which made it clear via [redacted] consumers would be redirected

to a retail partner site for checkout. The product was not available for early sale for employees. We are not accountable for what happens on the secondary market.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their response is simply a denial of the well-documented and publicized issues that people had. There's no point in reiterating my argument. They are clearly lying and denying that they did not perform the sale as advertised. I was a first hand witness to this. I started trying to purchase the product at 5:50 am PST and I was unable to reach the [redacted] page. Pepsi even posted a tweet announcing the technical difficulties and linking the [redacted] page, but by then it was too late. Clearly they knew there was trouble, but now they deny it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My family and I have had the worst experience with PepsiCo, and the Mt. Dew, Xbox One- every2minute giveaway. We are a hard working family with 3 little children -8,6, and 1; and only want compensated for the time and money that was unfairly taken from us. A little before thanksgiving my wife's friend from work was the first to explain how to collect mt. dew and Doritos codes and bank them on their website to bid in auctions or buy other merchandise. We began collecting in hope that are children would be able to open an xbox on Christmas. We asked family and friends to help, searched everywhere, we spent more than $200.00 on Mt dew and Doritos products; and dedicated 60+ hours on their website entering codes and bidding in auctions, not to mention the hours of terrible phone service trying to resolve our problem. We had collected a total of 70,300 points.

On the last day of Auctions, 10 minutes to 1:00 am, with only a little over a hour left, our chance to win a xbox one had finally came. I had bid on about every action prior too, and several days before, but had always been outbid, and my points would just return back to my available balance and sent an email that I had been out bided, then I would just bid again. Every time this was the case, except for this time I was top bidder to the end and the second the auction ended my 70,300 points disappeared and someone else was the winner. My points were gone and for the last hour of the auctions, people won for less than my 70,300, and I could not bid because my points had just disappeared and were not available for me to use. We should have won an Xbox one, I was freaking out, finally, after all we had worked for was gone, without anything to show for and no one to explain what happened to the points. I contacted the department that over saw the promotion the following Monday and explained my situation about how the points just disappeared. They had no answer and said they had to have tech support look into it and would get back to me ASAP. No one called, no points, no more Xbox's, and all the nice merchandise that I wanted and would have bought if we did not win the auctions were gone. I have three witnesses that will testify that my available points showed 0, but still showed my 70,300 total on my account, and I know their people saw the same thing. But we still had high hopes that tech support could explain what happened and everything would get worked out. After 12 days, a couple more awful phone service calls, the points just finally appeared back in my available account, still no one called or explained what happened and all the decent merchandise we wanted was gone. I became more upset at the level of customer service, the multiple lies of people telling me they would call back and explain what happened; and what they might do for the crap that they put us through, it was so stressful and we just wanted it to be over with. I finally talked with [redacted], who seemed it was a joke what happened or we was lying about it, and said tech support could not see there was any issues with the system. He said there was nothing else he could do, just take all your points and buy second chance tickets and try your luck there. We felt totally cheated and lied to, he said no one else at PepsiCo or Xbox cares about your luck and pretty much that was all he was willing to do. So disappointed and tired of the runaround we just spent all our points on second chance tickets and to no surprise we won nothing at all. It was the worst experience that we ever went through and totally regret ever participating in the contest. We feel betrayed and lied to about what happened to our points?We are 100% dissatisfied with your customer service and want compensation for our loss because we did our part and your system lost our points and opportunity to get anything of satisfied value. The most upsetting part is that my 8 yr old son helped with the codes and was so disappointed and can not believe how we did not win. I hope that [redacted] was wrong and someone at the corporate level can understand that what happened to my family was completely unfair and do the right thing. Have a good day... [redacted] and the [redacted]Desired Settlement: I truly feel like we would have won an xbox one prize. If not, we would have used our points to get some descent prizes not just the left over junk. They have failed to contact me a number of times and pretty much seems they don't care about what happened to our family.

Business

Response:

Thank you for bringing this matter to our attention. We

appreciate the opportunity to respond.

[redacted] had reached out to our promotion call center

multiple times in December of 2013 and January of 2014. Each time after

speaking with our representatives our systems teams would investigate his

experience. Unfortunately we were not able to replicate his experience, nor

were any irregularities found within his account.

We’re very sorry to hear that [redacted] is frustrated and

disappointed, but since no system irregularities have been found or replicated,

we’re unable to fulfill [redacted]’s request for an Xbox One.

Thank you again for the opportunity to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We are truly dissatisfied with PepsiCo and will no longer support their corporation in any regards. I will continue to express my anger towards this company for the rest of my life. I have never been judged so unfairly and treated like a liar by any company. What happened was never explained or handled. We spent hundreds of dollars buying product and 60+ hours of our time, all wasted and treated like [redacted]. My family deserves much better than to be called liars, we understand that we were the only ones that this happened to, but the events that we explained are 100% accurate and true. Your PepsiCo promotion team are the ones that are liars and every internet and phone record and recording would prove our predicament true. Not only that, we have multiple people who helped gather the codes who would testify that our points disappeared and was gone for several days, preventing us from participation in the contest. We no longer even care if we get our xbox1, but for the crap that we have been through we do deserve the truth and for someone other than the liars and thief's from the promotion department to recognize that your customer service has failed our family. It is sad that it has came this far and truly haven't expressed the anger and stress it has caused us over something so small and confusing. I now that there are smart, understanding, fair people in your organization and can only hope that one might make the right choice and recognize our loss and help change our perception of our expireance. Thanks, [redacted] and [redacted] family.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because.

[Your Answer Here]

Their promotion team has all the phone and mail records and have failed to let anyone else but their office to review the incident, so I guess that no one else in the PepsiCo organization has any heart to understand that we were wronged and cheated. I would just like to let the [redacted] of the company, even though you have never been hassled with our issue, that we hope [redacted] will serve your organization in the worst way possible and your promotion team, especially , [redacted] and his family. you can take your lies and terrible customer service and carry on with your life because I am done dealing with such trash and regret ever wasting our time and money in such a poor organization. Have a nice day, thief's.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

My team has spoken with this gentleman at length and explained that there is nothing more we can do. [redacted] claims his points disappeared right before the auction and appeared back in his account two weeks after the promotion ended. Action taken on our end:

- Followed up with the technical agency handling the site, they had no problems on the night he claims this happened.

- Confirmed there were no other similar occurrences

- Sought legal approval and aligned with our response

We have followed our protocol and apologized to [redacted] several times.

We consider this issue closed.

Kind regards,