Pepsico

You recently contacted Pepsi-Cola Company to tell us of a problem one of our mutual customers had with a Pepsi product. First, I would like to thank you for bringing this toour attention; and second, would like to assure you that I have followed upwith the customer and issue has been
resolved.Product quality and customer service are our top priorities here at Pepsi. I appreciate theopportunity given to us to look into this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please read attached (The consumer has asked us to re-open since he still has not received his promised delivery.)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and it sounds good. However, due to the nature of our complaint, we can't determine that it's been resolved until the prizes actually show up.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be resolved upon my receiving the t-shirt and gift card from them.
Sincerely,
*** ***

Our Consumer Relations team contacted the consumer and informed him that the prizes in question are in process for him and they should be arriving to him at the address given in the next three to four weeks

Thank you for an opportunity to respond to this complaint. While our Consumer Relations office hasn’t received anyemails from [redacted], we can certainly understand her frustration in not yetreceiving her prize from [redacted]s Summer Gear promotion. Unfortunately ourvendor ran into a shipping delay...

with the custom watches that were offered asprizes. Our vendor has assured us that the watches are in transit from themanufacturer, and [redacted] should receive her watch in the first or secondweek of February. In the meantime, our team will be sending [redacted] Headphones in an effort to alleviate her frustration.  Should [redacted] have any further concerns we’d ask that she call [redacted] ConsumerRelations at ###-###-####. Thank you.

PepsiCo HQ reached out to the Sales Manager of the Harrisburg, PA facility. She is currently traveling but will investigate this matter and have more information to share on 12/*/2016.

Upon receipt of [redacted]'s complaint, we immediately contacted our [redacted], ** office to acquire a detailed account of this issue. Part of the difficulty in resolving this stemmed from their not having the customer's contact telephone number, which we promptly provided. I was assured by the...

attending sales representative that they will be reaching out to [redacted] directly to inform him that they will be returning his deposit in full, as is their standard procedure for all customers, and according to their normal business practices.

After further investigation with our fulfillment center we do show the consumer down for the prizes and they will be shipped out and they should receive the prixe in the next three to four weeks. We contacted the consumer and left a voice message on his contact phone number.

We were advised by the [redacted] in our [redacted] office that this customer decided he no longer wanted to work through a local Pepsi salesperson but instead through PepsiDirect (our national direct-order customer service center), where he would control his own orders. Our representative...

explained at that time to the customer that the [redacted] office would not be responsible for any product they did not order, which would include product that the customer did not sell in his establishment and that subsequently became outdated. The customer went forward with his decision to place his orders through Pepsi Direct, and his account with our [redacted] office was consequently closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The pipe in the restaurant still leaking. The floor and the ceiling still not being fixed. Because of the flood that was created due to the leak, the water made one of the beer coolers shocked and whenever my bartenders open the door of the cooler or touch the stainless steel part they will get shocked. This is extremely dangerous and Pepsi has to do something about it because they were the one created the whole big mess. If any of my bartenders got shocked and threatened their lives this is going to be a huge liability for Pepsi. I need someone to get a hold of me as soon as possible.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Following our normal processes, we made good-faith attempts to resolvethis&n**p;concern but, finally, were compelled to cease communicationsbecause of the type of interactions that were occurring with our staff.&n**p; A refund check will be sent out during the week of 10/**/2015.&n**p;

We reached out to the consumer and requested all necessary coding information from the product she had purchased.  Consumer was notified that replacement coupons have been sent to her address.

A careful review of our promotion records revealed that the entrant tampered with the system by accruing fraudulent points associated with his account.  Therefore, in  accordance with the Official Rules governing this promotion to which [redacted] agreed when he chose to...

participate, he was disqualified and we will not be fulfilling the prize.

Our accounts payable system requires an accurate W9 before we can pay any entity, so our Owensboro office requested a W9 from [redacted] with the correct address so they can process his payment request. Once [redacted] completes the W9, they will be able to approve payment and cut him a check.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]