Pepsico

Consumer's check was mailed on 10/**.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted].  I expect that when she returns on 12/*, she will look into the matter and have the wall repaired.  I have two witnesses that will state that they heard and/or saw the Pepsi truck run over the wall.  
Sincerely,
[redacted]

We reached out to the Sales Associate Manager of the Columbia, South Carolina facility who will be contacting the consumer by end of day, May [redacted], 2016.

Upon receipt of this complaint, we reached out to our local office in Jacksonville, Florida and were advised that the Food Service Representative and MEM technician were aware of [redacted] concern and had planned to connect with him on Monday, December [redacted] between 12:30-1:00pm....

We reviewed the consumers file with our fulfillment agency and [redacted] is in process for her prize which she should be receiving within the next two to three weeks.

This matter has been turned over to the claims administrator, [redacted]. , who will work with [redacted] on a resolution. Pepsi of Harrisburg is no longer involved in the matter and all further correspondence will come from [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
On June ** 2017, I had rejected PepsiCo's Stated Resolution, but today's event reverses that.   On This Day, July *, 2017, I Received A Response That Resolved My Complaint. The Refund Arrived In The U.S. Mail Along With Additional Customer Complementary discount Coupons which Completely Exonerates PepsiCo And Completely Restores My Trust and Confidence in PepsiCo.   Thank You.   Sincerely,   [redacted] ###-###-####  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I contacted our fulfillment center which showed that the prize (gift card) is in place for the consumr. I contacted him back and left a message at his phone number to let him know he is in process for the prize and it should be shipped to him in the next three weeks.

Tell us why here...-        Consumer called on Monday, February *, 2015 to report that on Friday, February *, 2015 her 2 year old son bit down on a small piece of metal while eating Quaker Instant Oatmeal Apples & Cinnamon.  With the consumer's consent, we...

are retrieving the remaining product and foreign object for review and will follow up with the consumer directly once our investigation is complete.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I have already spoken to their promotions team on several occasions without resolution 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: This is a complaint regarding the "Every 2 Minutes" promotion hosted by Mountain Dew and Doritos. The promotion is not only misleading to the average consumer, but is discriminative as well...To start, the promotion states that you can earn points to use in online auctions to try to win an Xbox One, as well as a sweepstakes point you can also use during the daily sweepstakes. What this promotion fails to tell you is that in order to participate and have any chance of winning in any of the auctions, one must buy massive quantities of Mountain Dew or Doritos in order of having any chance of winning, considering most auctions run to about 40,000 points before they end, most auctions are being won by people with massive amounts of disposable income, able to horde the food and drink for codes. The promotion discriminates against the average person, someone like I, who doesn't have massive amounts of disposable income to just throw away. I buy a case of Mountain Dew and a couple 2-liter bottles with it, For every code you type in, you get 100 points for the auctions, and 1 sweepstakes point.....I've already done the math, without counting stores sales and what-not, the average consumer would legitly have to spend $300 before having any chance in being able to truly participate in this promotion. I myself am currently sitting at 2700 points, no sooner the new auctions come up, I can put my points in, but within 10 - 15 minutes, they're all already up to 40,000 and I'm just "out of luck"...With the Sweepstakes, you may put in as many entries as you want, but again, if you mass horde the codes, you'll have 50+ entries to put in for yourself, the average consumer will only have 1 - 3 entries, and have absolutely NO chance of winning compared to a hoarders 50 entries. Unlike the auctions, if you do not win, you do not get your entries back, if you get outbid in an auction, you get your points back, but the basic American consumer has NO chance in this promotion with all the mass hoarders....Not only was this promotion not balanced correctly to give everyone a chance to win, but it just discriminates against the average consumer who wants a chance to win an Xbox One....I've spent roughly $20 in Mountain Dew products so far, and even though the label clearly states "No Purchase Necessary", with the $20 I spent, I still have no chance in remotely winning in this promotion.Desired Settlement: As well as an apology from the company for not thinking of the average middle class American with a fixed income, I would like some sort of compensation or closure from the fact I'd spent money for their products for what feels like absolutely no reason. I only drink Mountain Dew every so often, but to try and give myself a chance at winning, I was purchasing more than usual to get sweepstakes points, but after realizing that I cannot win based on how the promotion is being run, I've all but stopped...I'm disappointed because I really wanted the chance to try to win an Xbox One, and now knowing what I know, I'm let down over the fact that I don't even have a chance, I didn't expect to win, but having the knowledge of knowing you at least have a chance is closure and satisfactory enough...I'm not saying I'd like Mountain Dew to just give me an Xbox One, because I doubt they'd do that, but if they did I'd be thankful....I would just like something to make me feel that the money I spent for a promotion I can't even participate in was worth it...

Business

Response:

We had one of our Supervisors contact the Mr. [redacted]. They discussed his frustration with the Every2Minutes program. The consumer was understanding and happy with our resolution of the matter at hand. We are sending the consumer gift items. (t-shirt, hat, product coupons).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In mid to late June, this company offered Gatorade hydration packs to include ncludes 48 bottles of 12oz Gatorade Thirst Quencher in a variety of flavors and One 60 Quart Cooler for free via a promotion on the Gatorade website. On June 19, I received an email from this company stating I would be receiving the hydration pack offer in approximatley 2-3 weeks. However, after attempts to contact company to request a status on where the ordered hydration pack was, my inquiries have gone unanswered. Needless to say, no hydration pack was ever sent to me.Desired Settlement: I would like company to fulfill it's advertised promotion and send the hydration pack to me.

Consumer

Response:

The products advertised have been sent to me. Please close this complaint.

Sincerely,

Review: I made my son a quaker oatmeal apple cinnamon packet, as he eating he bites down on a metal piece that got stuck in between his teeth piercing his gum

I made my son a apple cinnamon quaker oatmeal packet and I sat him down in his chair and as he was eating he starting saying "it hurts mommy" and pointing to his tooth. I rushed over and looked in his mouth and there was a small metal square stuck in between his teeth piercing his gums and I had to get it out with ease so I don't hurt my son anymore, his gums bled a little, and he was crying. I took picures of it and saved it, it is very sharp. The date this occurs was 2/*/15 @ approximately 745p.m. my sons father our hasel this so I don't know the purchase date or the amount.Desired Settlement: I want to sue quaker oatmeal . They could have seriously injured my sons mouth and they should offer some sort of compensation for our very serious inconveience. We are a frequent buyer of your products and this has greatly disappointed me. I am grateful my son didn't swallow the piece or choke on it. Something has to be done in regards to this, I am extremely upset and will be calling to speak with a quaker representative on monday.

Business

Response:

Tell us why here...- Consumer called on Monday, February *, 2015 to report that on Friday, February *, 2015 her 2 year old son bit down on a small piece of metal while eating Quaker Instant Oatmeal Apples & Cinnamon. With the consumer's consent, we are retrieving the remaining product and foreign object for review and will follow up with the consumer directly once our investigation is complete.

Review: Pepsi released an IOS game called Baja or Bust that offered prize rewards that could be ordered using points earned in the game. One of these prizes was a set of two gift cards: a $20 gift card to [redacted] and a $75 gift card to [redacted]. Upon ordering these gift cards I received an error. The next day I contacted the Baja or Bust customer support e-mail address. I told them of my problem and they asked me for my shipping information, which I gave to them. I then received another e-mail from them saying that my gift cards had been shipped, but after waiting for two months, I have still never received them.Desired Settlement: I would like to receive the previously promised $20 [redacted] and $75 [redacted] gift cards.

Business

Response:

Our records are showing that [redacted] gift cards were shipped out on November [redacted] and he should be receiving them in the next five to seven business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I participated in mountain dew Baja or bust promotion. I made several attempts to email before I ended up calling them. They told me they had no records of my account I offer to show them screen shoots of my account showing the points being deducted the rep said give them seven to ten business day and they would figure it out and they would get back to me. It will be two weeks [redacted] and I have let to receive a response. I emailed and called after the ten days were up. I basically was told that I was lying they had no records of my accountDesired Settlement: I just want my prizes for my grandson like they offered in their promotion

Business

Response:

We reviewed the consumers file with our fulfillment agency and [redacted] is in process for her prize which she should be receiving within the next two to three weeks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I began contacting Pepsi in Sept. I Spoke with Nick M[redacted]. He informed me that he was no longer the sales rep for this area and that Jeff would be my Rep. It took almost two months to get someone out here for us to sign a contract. We signed the contract with Pepsi October [redacted] 2015 with Nick M[redacted]. Nick informed me that out actual Rep. couldn’t make it out here on that day. I began to contact Nick a month later. I still hadn’t heard from my actual rep (Jeff). I finally was able to get Jeff’s number and began contacting him inquiring about when we would be able to get our equipment. Meanwhile I personally had to fax my copy of the contract to Nick M[redacted] because they couldn’t find it. Jeff whom I was told was my rep had no knowledge of any of the products we agreed to carry.

After numerous phone calls to Jeff and multiple excuses we received our equipment on December [redacted] (almost two months after our signing day). Jeff also informed me that he would be giving us 4 free boxes of soda on our first order. He then called me after a few days and informed me that he couldn’t give me the free product until the second order. The day after the equipment was installed I came into my business and realized there were 2 inches of water behind my bar. A pipe was broken in the same area where the workers installed the equipment. There was no problem with my pipes the day before. Also the day the equipment was installed Jeff contacted me and informed me that he ordered the product too late and it would not be here in time for the workers to test the equipment to make sure it worked. Because of the flood, some part of the wall now has become moldy. This is extremely frustrating because I don't think it is fair for me to clean up Pepsi's mess and all the repairs that ruin my restaurant.

December [redacted] -The product arrived the next day, however half of the product that was ordered through Sysco was coke products also tonic water, Gatorade, sour mix and sobe was not included in the order. Jeff informed me that if Sysco wouldn’t buy back the product, he would. I hooked up all of the product myself and realized that I needed to have someone from Pepsi come and do a startup. I put in a service call at 4pm and went three hours with no soft drinks or juices in my establishment. I was only able to offer sweet tea that we brewed in house and water. The gentlemen that came out informed me that a few things were installed incorrectly and he had to fix re install it. However shortly after him leaving I realized that he had not started up the upstairs equipment. I quickly called Pepsi 10 minutes after the gentlemen left and requested another service call for upstairs. No one showed up a second time. This is extremely frustrating because I have downstairs bar and upstairs bar separately.

December 9th- I called to check up on the service call I put in the day before. I was told the call was still active and it would be noted that I needed someone out here within 7 business days. That just blew my mind because we would be out of soda for the upstairs bar for a whole week?

December [redacted] - I called to check up on the service call I put in the day before. I was told the call was still active and it would be noted that I needed someone out here as soon as possible. Again No one showed that night. I also called Jeff and he said he would take care of it.

So far its been four days that I have been unable to use any of the guns to make drinks in my upstairs bar. My upstairs bar is a high volume entertainment bar which needs the guns to make drinks like Jack and Pepsi, Rum and Pepsi, 151 and Pepsi and etc. my bartenders cannot make any of those drinks without the soda guns and that is hurting my business so badly. We have live bands upstairs every night and we have been losing money for not being able to sell those popular drinks at the upstairs bar.

For all the messes that Pepsi caused my business, I need to get compensated for at least $8000 for all the flood, repairs, damages, loss of revenue and everything. If not, lawsuit would be the next and the last resort.

[redacted] and [redacted]Desired Settlement: For all the messes that Pepsi caused my business, I need to get compensated for at least $8000 for all the flood, repairs, damages, loss of revenue and everything. If not, lawsuit would be the next and the last resort.

Business

Response:

Upon receipt of this complaint, we reached out to our local office in Jacksonville, Florida and were advised that the Food Service Representative and MEM technician were aware of [redacted] concern and had planned to connect with him on Monday, December [redacted] between 12:30-1:00pm.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They still haven't resolved the mess that they created. Broken floor and broken ceiling still not being repaired. Loss of revenue still not being reimbursed. The salesperson Jeff stormed out the door and kept arguing with me and pointing finger at Sysco and my managers but himself. He said he did nothing wrong. But that was the first time meeting him. We never met him before until yesterday but received extremely bad service with an attitude. He was the one placed the order with Sysco but ordered the wrong Coke products and the worst thing was he put in the set up sheet wrong because Sysco doesn't carry Gatorade products but when we told the salesperson Nick from Pepsi what we flavors we wanted on the machine he said he will put everything in the system but 2 months later, he asked us to resend the original contract because he couldn't find it anywhere. So we had no choice but resend our contract over. And then Jeff called us and asked us what flavors we needed again. We told him we had already resend the contract but why kept asking us question that the contract states everything. That was extremely frustrating and unprofessional. And when Jeff placed the order with Sysco, Sysco told him they don't carry Gatorade products but Jeff still went ahead to install the machine with Orange flavored Gatorade on it. He should have informed us that Sysco doesn't carry the product and asked us what other flavors we would like. But he didn't contact us and went ahead and install the machine and now we have an empty slot for Gatorade that we would not be able to use. We are extremely disappointed with the service we received from Pepsi. If we knew that we can't get Gatorade we might not switch to Pepsi and stick with Coke. And we have never gotten any service worse than Pepsi. They don't care about small restaurant like us. That was the worst thing happened to us in 2015 for sure.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Contacted the Food Service Sales Representative who shared that on Friday, December [redacted], both he as well as the Food Service Sales Manager of Jacksonville were in touch with the customer and offered 8 Bag in the Box products. Offer has not been confirmed by customer. Customer requested orange Gatorade but distributor does not carry this flavor, they carry Lemon Lime. Food service Sales Manager will follow up with customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The pipe in the restaurant still leaking. The floor and the ceiling still not being fixed. Because of the flood that was created due to the leak, the water made one of the beer coolers shocked and whenever my bartenders open the door of the cooler or touch the stainless steel part they will get shocked. This is extremely dangerous and Pepsi has to do something about it because they were the one created the whole big mess. If any of my bartenders got shocked and threatened their lives this is going to be a huge liability for Pepsi. I need someone to get a hold of me as soon as possible.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On may ** I purchased a Sierra mist from a vending machine at the laundry palace in [redacted]. As I was drinking it I realized it did not taste right. I looked at expiration date and realized it had expired may **. The employee told me to call number on the machine. I did so and the gentleman who I was transferred to told me to make it quick because he was on another call. I explained the situation and he said he only leased the machines and couldn't help me and was on a call so was there anything else. I tried to call again and no one could help me find out who services the machine so I could get a refund and help other customers from not purchasing expired soda.Desired Settlement: I would like a phone call from pepsi as well as the $2.25 refund.

Business

Response:

Our Consumer Relations representative initially reached out to [redacted] on June *, 2014 and left a voicemail asking her to call us back so we could resolve her issue. As of 6/*/14, [redacted] had not done so, so we followed up with a letter requesting that she contact our representative directly. We closed the file out on June **, 2014 after the consumer failed to contact us after our two attempts to reach her. We responded to Revdex.com regarding the status of the file and went ahead and issued replacement coupons to the consumer.