Parker and Sons

I am very happy with the plumbing service (craftsmanship)done at my older Mesa home Dec 27, 2013. We did not have emergency needs; we only requested preventative maintenance to replace 33 yr old turn off valves at sinks and toilets (to avert any emergency situations). The plumber sent([redacted]), was completely prepared with tools and knowledge to complete additional repairs while on-site. I would use Parker & Sons again and would recommend this company to others.

Air conditioning tech showed up right on time. We were called first to let us know he was on his way. He did an excellent job and was very courteous. We always call Parker and sons for all our maintainence needs.

Great service every time. I never have to worry about being told I need parts I don't need.All the service techs are pleasant and knowledgable. I won't use another company!

The service from the folks I call to the technicians is outstanding. The HVAC (heat pump) technician is the best that I have ever had; 1) cordial, 2) professional, 3) expert above and beyond, 4) thorough, and 5) exceeds my expectations. The same can be said for the plumbing technician.

Mark E. was professional, thorough and explained the work he performed in detail. The work was completed in the time allotted. I was very satisfied with Mark's work. Our overall experience with Parker and Sons has been very positive. The unit they installed three and a half years ago keeps our home cool in the summer, warm in the winter and has reduce our electric bills. I would and have recommended Parker and Sons to friends.

At this point I would recommend Adam of Parker & Sons to anyone, in the need of a water softener and or water heater. He is very neat and leaves the work area looking much better than when he started the project.

Matt was very courteous and very professional. He donned shoe covers every time he came indoors. We have been customers of Parker and Sons now for over 7 years and every one of their technicians have all been a pleasure to work with.

You don't fine many companies that are all about the customer they are very professional,honest and get the job done the right way the first time. I have recommended them to several friends and neighbors and they are all very pleased with there service.

I've ben very satisfied with the actual repairs and warranty replacement work that Parker and Sons has done on my two units. [redacted] and [redacted] both seemed to be knowledgeable and efficient. My only complaint about this company would be related to labor charges. They have replaced several major components on my system that were covered by warranty, so I was not charged for any parts. However, the repair technician recently spent approximately 90 minutes on-site replacing a fan motor, fan blades and capacitor, and the labor charge was $678. I understand they use a "book rate" for repair jobs, similar to what automotive repair shops do, but the time to complete the repairs my job required must be overstated in the "book" by a factor of about 3. I'm guessing that any other repair shops would probably have charged about then same amount to do the work. Apparently, the charges associated with ordering the parts, receiving the parts, scheduling the appointments and all the other "back-office work" must be charged at the same rate as the actual technical work.

Troy was the A/C tech that did my service work and I couldn't ask for a better experience. He was happy to explain everything that was asked of him. I feel that he did a very thorough and professional job. He gave me options of any additional equipment that he would recommend for my A/C, but wasn't pushy trying to make a sale. All around good guy in my book.

[redacted], the Parker & Sons service man that came to my house, corrected the heating problem. He was friendly and knowledgeable and explained what the problem was. The lady that answered the phone at Parker was also friendly and helpful.

I had a problem with a collapsed sewer line and no cleanout available.[redacted] AND [redacted] went above and beyond what needed done I would recommend Parker And Sons for all your plumbing needs.

Great service! I wish all the contractors I have used over the past 30 years were this good.

Their prices are not the cheapest, but great service has a cost and that is really what you are buying.

I would recommend them to anyone.

I have a rental property in Tempe which is over 20 miles away. Parker and Sons takes care of both the plumbing and A/C maintenance. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. Their work is thorough and professional!

Parker and sons is a great company to do business with. We would not even consider using any other company. The honesty and dependability is exactly what we receive from them whatever are needs are.

I just had my main sewer line from the house to the city replaced and Parker and sons did a wonderful job. I would like to thank [redacted] and [redacted], they all did a wonderful job and are true professionals. I have had Parker and Sons work on my A/C plumbing and electrical before and they have always been fast economical and professional. And thanks again **, you earned my unwavering respect.

Parker and Sons is a great company. [redacted] was my service technician and he was very knowledgeable. He advised me on products that I should get to protect my air conditioning equipment but in no way was pushing about the products. I sincerely enjoy doing business with Parker & Sons.

My AC unit quit working around 10:00 p.m. on a Thursday night. My first pleasant surprise was that a REAL person answered the phone. Granted, it was an answering service, but it was a nice touch to speak to a real person. I was fully aware that at that time of night, there wouldn't be a full crew available and I wasn't surprised when I was told that a tech would not be available for 2 to 3 hours. The house was heating up and I did make a second call around midnight just to assure myself that I was in the queue. The tech called me when he was on his way and arrived at around 3:00 am. Friday morning. He quickly assessed the problem, fixed it and was on his way in less than 40 minutes. Since the unit was still under warranty, there was no bill. I've done quite a bit of business with Parker & Sons and have always been satisfied. I would definitely recommend them to family and friends.

Not reliable. Was to be here between 8M to noon. Now three still not here.
Do they really care about their customers? Who cares if us customers have things to do.

I was promised that a technician would be out to examine my water leak in the supply line to the house sometime between 8 a.m. to 12 noon. He didn't show up until after 4 p.m. and did not apologize. He managed to temporarily fix my defective water line for an inflated price, which turned out to be over $430.00 for about an hour's work and a few dollar's worth of parts. Then he gave me this outrageously expensive estimate to replace it, with an attitude that he would be doing me a big favor to fit the job into his schedule. Glad I waited, because when the temporary fix gave way I called an independent operator who works for himself who gave me an estimate less than half the price and it included copper pipe as standard. I would recommend anyone to get estimates from small independent companies if they are considering Parker to avoid being ripped off or conned into paying way too much.