Parker and Sons

I have again used Parker and Sons. As usual, Henry, the plumber was very good. He figured out how to scope my drain in the bathroom without anyone having to go on the roof. He also had suggestions as to the next toilet that I get. I should be a high pressure flush. Parker and sons always give good advice for future needs.

I hired Parker & Sons to completely replace my two outdated and poorly installed residential air conditioning units and associated furnaces. This was a massive undertaking requiring deinstalling and removal of all my existing equipment. Their service was provided the next day after my request. Four installers started the project and rose to about eight during the afternoon. A supervisor appeared several times during the day to monitor the progress. All of the installers seemed to know their role and we're not only competent, but cordial and respectful. They used extreme care to prevent any damage to our floors and walls. There was a tremendous amount of hardware and metalwork that had to be carried through the house in and out of our attic. It took about 10 hours to complete the project and test both the heating and cooling performance of the two systems. I am extremely satisfied with my overall experience and would definitely recommend them.

Have been with Parker and Sons for over ten years. I have been very pleased with their work and their no pressure honesty in suggesting upkeep of our a/c unit. Their techs are always polite and helpful.

Parker and Sons installed my A/C heat pump unit 9 years ago and services it twice a year through my maintenance agreement. Ken P[redacted] has always been the technician I call because he goes above and beyond by answering questions, offering suggestions to make my system run more efficiently, and even changing the filters when he is here. Ken is friendly, courteous, and even takes his shoes off before entering the house! I would highly recommend Parker and Sons and Ken Porter for your air conditioning needs.

Called Parker and Sons to schedule a plumber for the next day. Had an outside leak and had to shut the main water to the house. When I called I was told someone would be out that night, because I had no water. I was called back by a very respectful gentleman named Kyle M[redacted]. He assured me as soon as he grabbed a piece of pizza, he would be on his way. Within an hour he was here. Looked at the problem and fixed it. Very pleasant , neat, and respectful. It was 9 o'clock before he left. I called around 6 pm, he was here around 7:30pm. Had a smile on his face, even though he had to work late. Thank You Kyle very much. You are a real asset to Parker and Sons.

I would like to share and experience with Parker and Sons. Last Saturday Night, on the 12 of July about 8:30 PM I noticed the house was getting warm. I check the outside unit and found it was not working. I called Parker and Suns phone number and was surprised that some one answered the phone. She was delightful, took my information and said I would receive a call in a few minutes. The technician called me and said it would be after midnight before he could get to my unit, 5 others were ahead of me. I thanked him and turned off the unit until he arrived. At 11:45 PM he called and was on the way. [redacted] arrived and started work on the unit. He found a bad starting capacitor and replaced it and the unit start working. He knew what he was doing. It is hard to find good people that have the experience to repair anything. I would like to thank everyone on the Parker and Sons Team. No one knows what Customer Service means, your company does! Keep up the good work and I will send you more business. People I have talked to asked if someone really came out at midnight, I told Parker and Sons do! The Family Plan is well worth the price. Again thank you for a job well done.

Sincerely,

pleased with [redacted], the technician. A bit expensive, but, feel quality work was performed. We were offered discounts, so that helped a great deal.

Contacted Parker and Sons re: solar hot water not working in pm. Parker came late pm the same day and let us know problem was not solar, but electric. Their rep contacted an electrician, who came the next am and fixed the problem. In the meantime, Parker rep suggested we have our system flushed, as it looked like it had not been done (we just purchased property). We agreed to have this done. Rep returned to flush system, and had to return twice to completely finish the job. Was very helpful and did not charge us until job was finished to our satisfaction. Cost was less than price he quoted, as one of the parts did not need replacement as was originally thought. We will call Parker and Sons again if we need plumbing, heating, or cooling repair. [redacted]

James R[redacted]l provided service for us today with our furnace, surge protectors and replacing, under warranty, our Air Scrubber. He is knowledgeable and answers all questions. When needed, he followed up with the central office for information he did not have with him. He thoroughly inspected our whole setup. We will ask for James R[redacted] service when scheduling our next appointment.

We called Parker & Sons because our sewer lines in the kitchen and laundry room. Their response was quick and the serviceman, Roger, was very qualified and a nice guy. He quickly figured out the problem and cure. He worked on a leak problem under our kitchen sink. Then he cleared the sewer line. We were very pleased with his work, knowledge and pleasing personality.

Our garbage disposal clogged up on a Saturday we were hosting a dinner party. Parker & Sons sent a technician within 90 minutes of my call for help. Repair was made within a half hour. The serviceman was very professional. Thanks to Parker & Sons for saving our day.

David Bieber

David J[redacted] was very professional and personable. He tells you everything to expect at the beginning and he delivers. I would recommend him to anyone for your plumbing needs.

I was very pleased with my experience of working with Parker and Sons. [redacted] installed my new water heater and other small odd jobs and [redacted] installed the new water softener for me. They were professional, on time and very responsive. I would recommend them to my friends.

Parker and Sons have always been prompt and friendly and have done good work, whether it has been to do semi annual check-ups or to repair anything. They have always been very helpful and professional.

We have used Parker & Sons in the past to unstop a clogged shower drain. We had a very good experience with them.

Our water heater was starting to need replaced. We went to Lowe's and Home Depot to look at water heaters and get quotes. Home Depot was a trying situation at best. When we finally got the information, the price was much higher than we thought it should be. Lowe's was no different.

We came home and called Parker & Sons and Thomas came out about 2 hours later (On Sunday about 12:30 PM). Looked at our heater, told us what they could do, the price and installation time. The price was less than either Big Box store and we were comfortable with Parker & Sons reputation and service. By 4:00 PM the same day we had our new water heater. Thomas was informative, polite and very thorough.

We definitely recommend Parker & Sons for all our needs.

[redacted] & [redacted]

Our water heater burst at around 8 Am today. I called Parker and Sons at 9 AM and there was a great guy named Thomas here by 9:45 AM. He reviewed the situation and was back in 90 minutes with a new heater. He was finished with the installation by early afternoon,\.

Great service. We have used your Parker and Sons for several years ( two new a/c heating units last year ).

We use the service contracts and have been contacted without fail when we are due for service. Great company to deal with -- highly recommend them.

Parker and Sons has been my AC and Plumbing company for years. They always do quality work and stand behind their product and work. They are always available, even on Sundays. Trust me. I tried another company once who does alot of advertising on sports radio. I unfortunately made the Precision Decision to put in a new AC unit and boy am I regretting it now. I should have called Parker and sons. Parker and Sons did come out and fix the other company's mess. The other company left the original duct work in the attic and it was too big so they taped it over. Parker and Sons found it and corrected it for a reasonable price. Go with Parker and do yourself a favor.

Parker and Sons has been very professional in all there dealings with me. They don't try to up charge the bill and are quick to work things out so everyone is happy. They repaired a few small plumbing issues that weren't part of replacing my water heater and softener system. Old system had lots of little bends that would have caused major problems later on so very pleased.
Thanks again for great service;
Alice Walters

I have had the privilege of having a plumber from Parker and sons twice, about 2 weeks apart. Their phone is answered on the first ring and is answered by very pleasant people. Both times Henry Terry showed up within a couple of hours. Henry was great and very efficient. In this day and age where customer service is outsourced by the majority of companies because customer service is no longer important or a priority, it's great to have Parker and Sons who still very much care about professionalism and customer service.

on dec 23 the hot water heater started leaking. Parker & son arrived the same day, removed the old heater and at my request, delay install of the new heater for 3 days, so I could clean, dry, rebuild the area around the heater. They provided business contacts for dry wall repair and mold testing. I highly recommend Parker & Sons for all plumbing needs.