Paradigm Group Investments

Good Evening,I have attached a PDF file containing 3 attachments. The first attachment is the USPS receipt which shows me sending my notification of cancellation to Paradigm Group. It is the same address to the business in question not a franchise location. The second attachment is the actual receipt of the purchase. When I called to return the item the receptionist said the address on the receipt was no longer valid; they had moved to a bigger location because business was booming. She then gave me the following address: 8420 Juniper Creek Lane, Suite 200, San Diego, CA 92126. The same address belonging to the business in question not a franchise location. The third attachment is 2 pages of my bank statement from [redacted] Union. The purchase is highlighted and says as follows: 3-13 POS Debit [redacted] 3-11-15 [redacted] CA $999.87. This is the same name of the business in question and same number once again NOT A FRANCHISE LOCATION. Is there an additional penalty for lying to the Revdex.com? Thank you for your continued investigation into this matter. Still no refund from the business. These people need to be shut down. Respectfully Sent,[redacted]

I like how their vacuum cleaner works. [redacted] did a good job showing us the demo. He's a very nice young man. This product looks like a good buy.

Mr. [redacted] is a valued customer of our and did cancel his transaction with our firm. A credit was issued back to [redacted]. We have made several attempts to contact our customer to give them information regarding the transaction number so that it may be tracked to no avail. We left messages...

on voicemail giving this information. We are willing to share the transaction number with the Revdex.com with our customer's permission. We appreciate the customers concerns and inquiries and are happy to assist in the future, however, the credit issued is in our customers banks hands and will be subject to their policies and governance.
Thank you for your time and consideration.
Customer Service
858-536-8994

We thank our customer for this inquiry. We value and take all comments seriously. After reviewing the actual contract the customer [redacted] is listed as a co-buyer and husband  [redacted] is listed as primary purchaser. Contract was filled in by our customer. We contacted our customers finance company...

to inquire about 2 credit bureau run and was assured that only one was pulled. Paradigm Group does not have capacity to pull credit reports from any of the 3 bureau. We have assured Mrs. [redacted] there isn't 2 accounts being billed and there is only 1 account that ever has been opened in their name. We have asked the finance company that owns our customers contract to put [redacted] as primary and [redacted] as co-buyer (as he is the only one listed to have an income at this time).We will inform Mrs. [redacted] of their decision when they have made it. We have had several contact conversations with our customer and are committed to servicing [redacted] and [redacted]'s now and in the future. Thank you for your time and inquiryCustomer service.

Hello. We are responding to help further clarify our involvement in this complaint. As we have statedthis customer is not ours. Because DT Systems Group of El Cajon was unable to process credit card ordebit card transactions at the time of this sale (application still pending), our firm decided to help withthis transaction. Our relationship with DT systems group is vendor/ vendee and is spelled out by writtencontract. DT Systems Group is a completely separate entity with different ownership and EIN numbers.Paradigm Group is the main supplier of DT Systems Group and is not responsible for their day to dayoperations .We have made several calls to this customer to assure her that we are committed torectifying this issue and to apologize for the mistakes that were made. We have left messages that havenot been returned. We are fully committed to satisfying this customer and are trying to make contact.This customer has since started a dispute with the bank on this transaction and we are fully cooperatingto resolve this matter with them. The refund (monies) is now with their bank awaiting resolution. Wehave expressed our disappointment with Mr. [redacted] at DT systems group and have received hiscooperation as well to resolve this matter. We have been assured by the credit /debit card processingcompany and the customer's bank that the customer will get their money back soon.
This transaction was made by a company named "DT SYSTEMS GROUP LLC" located at 425 park St. Elcajon CA. 92020, which is owned by [redacted]. Mr. [redacted] used to work for our company and waspromoted to own his own franchise. We apologize for any mix up. Apparently our invoice was used tocomplete transaction with Mrs. [redacted]. Mrs. [redacted] had no choice but to send her cancellation to usbecause our name was on paperwork so this situation is definitely not her fault. The relationshipbetween Paradigm Group Investments relationship and DT SYSTEMS GROUP LLC. Is that of vendor/vendee and is expressly outlined in a contractual agreement. DT SYSTEMS GROUP purchases productfor purposes of resale to consumer end users only from PGI (wholesaler).We again apologize for this mess Mrs. [redacted] finds herself in and now that senior Mgt. at ParadigmGroup Investments Is involved, we will rectify this to Mrs. [redacted]'s satisfaction immediately. We havealready placed calls and left messages to Ms. [redacted]. We thank you for bringing this to our attention.
Thank you for your time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all Mr. [redacted] is a LIAR ~ about the entire situation, just as he was while talking down at me! I did not call his office, they called me at 8:57 on a holiday & woke me up to complain that they could not get the additional down payment, not one mention about the cancellation or my already expressed concerns! Did I call multiple times, yes I did because I was refused the person's name & was tild they "would get around to it", so I kept calling to speak to someone in CHARGE & was refused even though I could hear [redacted] since the woamn ([redacted], rude) had the call on speaker. The HR person was the ONLY one who was concerned. Speaking to [redacted] ~ rude & arrogant ~ "I've been in business for over 23 years, & you have NO RIGHTS to request WRITTEN CONFIRMATION OF CANCELLATION. NOTE: My bank helped me contact the finance company, who had not received ANY cancellation from the distributor (2 days after the equipment was picked up). It is only becaue of my 'harrassing them' that I have no monetary loss, & in my 60 years I have never dealt with such incompetent, rude, obnoxious, and liars as this enture office. The only exceptions are [redacted], and the other lady that came during the demo.I still do not have any proof of cancellation, nor any copies of any contract signed, and was lied to ~ compared to Kirby site info on the product, which [redacted] explained as due to his being an INDEPENDENT distributor who does things differently. I also called Kirby themselves, and filed an official distrubutor complaint, because although Kirby has some "scammy' policies, I cannot believe they would approve his type of rudeness, etc. The representative I spoke with said they were very concerned & would look into it, although I doubt they do much ~ it is Kirby after all ~ good products, but hard sell tactics & vague claims of product greatness is their trademark. Interestingly enough, my $60 Dirt devil cleaned up more dirt AFTER the demo, and the 'dry foam' shampooing they did was still WET 9 hours later & the area was (& is) crunchy from the residues left, so it not that great of a product. THe drain cleaner demo has also clogged my drains, would [redacted] like to pay the plumber I have to hire now???I think my worst frustration was the additional 'floor care system' which I never saw & was to be delivered when they could. Per the Kirby site, and the laminate flooring company, this system is for HARDWOOD floor & the bristels would damage the laminate wood flooring ~ [redacted] insisted there were two brushes with bristles & the other one would not hurt the floor. So now he knows more the the flooring manufacturer, who specifically said the "Kirby floor care WILL damage the flooring they make? [redacted] does have good mnagment potential although he has a ways to go; but to have him stand in MY house & berate the demo tech because he took so long answering MY VALID questions about the product, many of which are the true reason for equipment return ~ my health & disabilities make it near impossible to use the equipment, when combined with the collection aganecy mentality & less than ethical & moral attitudues, actions etc., there was no way I would have kept it.NOTE in the future, the demo techs SHOULD let the customer switch attachments, etc. to ensure they can do them ~ I could not,! Also to misrepresent a 45+ pound vacuum as about 20 pounds ~ my weight restriction is 20 pounds, which means I cannot easily move/carry the equipment.This is NOT how businesses should operate, every complaint filed against this distributor was closed out with identical, if not worse complaints ~ and they need to br educated in PROPER business tactics, that show customer appreciation, not try to hard sell people just to make a buck!
Regards,
[redacted]