Paradigm Group Investments

We thank our customer for this inquiryWe value and take all comments seriouslyAfter reviewing the actual contract the customer *** is listed as a co-buyer and husband *** is listed as primary purchaserContract was filled in by our customerWe contacted our customers finance
company to inquire about credit bureau run and was assured that only one was pulledParadigm Group does not have capacity to pull credit reports from any of the bureauWe have assured Mrs*** there isn't accounts being billed and there is only account that ever has been opened in their nameWe have asked the finance company that owns our customers contract to put *** as primary and *** as co-buyer (as he is the only one listed to have an income at this time).We will inform Mrs*** of their decision when they have made itWe have had several contact conversations with our customer and are committed to servicing *** and *** *** ***'s now and in the future. Thank you for your time and inquiry
Customer service

Thank you for your inquiryThe post mark on the envelope is clearly past the cancellation period stipulated on the contractWe informed our client of this fact .Our customer had acknowledged this fact as well in our conversationsWe want our customer to be happy but unfortunately we are unable to accept the cancellation as validWe value our customer and want to assist with any and all customer service issues now and in the future. Thank you for your time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[At this point in time I still not have received any type of refund from Paradigm GroupI have received the amount of $from my bankMy bank provides excellent customer service and actually cares about its customersParadigm Groups response states several statementsI have only been called once, one time by a Mr***He did leave a polite message but I was unable to call him backThat was the first and last time I heard from the companyThe response states several calls and messages have been left, which is a lieSecondly, my bank statement states Paradigm Group (858)536-CA completed the purchase transactionPlease provide my bank statement for verificationI don't not see DT Systems LLC on my bank statementSo therefore as far as I'm concerned I'm going to deal with the company that completed my transaction not any other companyLastly, I asked Mr*** to provide any information to me that showed me he could actually sell kirby productsHe then showed me his permit which listed Paradigm Group as his companyHe never mentioned being part of his own franchise. The information that Paradigm has provided is still pointless at the end of the dayDo not state on your receipts that if you decide to cancel you will receive your refund back in days because that is simply not trueState reality, if the refund will be dealt with a 3rd party then state thatIt is misleading to lead customers blindly into a transitionI was never once told that If decided to cancel that my refund will be dealt with a seperate entityA responsible company also does not blame former employees for wrong paperworkParadigm is just as responsible for letting Mr*** use thier paperwork to complete a sellThis company cannot be trustedTheir employees, former or current, are not trustworthy and neither are they]
Regards,
*** ***

To: Revdex.com
RE: *** ***-***
Ms***-*** did purchase our product on 1/31/All terms of contract were
confirmed first by our firm at the time of purchase over the phone with management ensuring
that Ms***-*** was comfortable with her purrchaseOur comflrmatlon
process
Includes asking questions that Include whether representative was respectful, non agresslve,
and that our customer was not pressured and wished to purchase the productMs***
complimented the sales rep Involved and expressed her desire to purchaseThe second
of the terms of Ms***~*** came days later and was recorded by the finance
company (third party) which Interviewed our customer, covered all aspects and terms of
contract and schedules of repaymentMs***-*** again spoke highly of sales rep and
desire to confirm her purchaseOur firm recleved a letter 2/11/postmarked 2/5/(after
cancellation period) stating our customers desire to cancel her orderWe attempted to contact
our customer by phone and sent a customer service rep on a curtesy call to the residence to
discuss the situationMs***-*** did call in and we explained the terms of
cancellation, and that the date of letter was outside the period allowed by lawMs***
was very upset and stated the cancellation date shouldnt Include SundaysAfter
review , we confirmed that Sunday was not lnduded and that the cancellation dates were
correctWe have made several efforts to set times to see our customer and answer any
questions about her machine but no appointment has been sheduled to dateWe value our
customer and will honor all warranties and service available to Ms***-***
Thank you for your time
Customer Service

Neil is a very fine representative for your companyHe is very knowledgeable and took his time explaining everythingI needed to want to make a purchase, which I gladly didHe's a great rep for your company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This business states I did not follow the instructions of contractThe reason they say that is because they stated they never recieved the signed cancellation noticeI specifically sent the notice within the three days to the address provided on the slipI took a picture of the signed paper the same day and sent it through regular mailI do not understand how they did not recieve it if they are the ones that are providing that mail box knowing customers are sending their cancellation notices to that addressThe contract is apparently lost unless you send it with trackingWhich by the way is not stated on the contract.
Regards,
*** ***

We thank our customer for this inquiryWe have been working with our customer and making every attempt to satisfy Her concernsWe have notified our customer that she failed to follow the notice of cancellation proceduresOur customer acknowledged the situation and was amicable to our efforts
thus far to provide excellent customer serviceWe have visited our customer and have offered some optional accessories for her useWe appreciate our customer and look forward to continuing our relationship with her.
Thank you for your timeCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
This acceptance is due to the refund that was made I do not however feel this is the entire problem My POA is still active and the response from this company regarding that is incorrect They should have talked with her and maybe all this could have been resolved sooner I depend on her to make a lot of decisions for me although in this case I failed My case worker told me the Power of Attorney was just fine and they were looking at the stamp from the notary which has nothing to do with my document I also had my helper from Hone Instead call while she was working for meShe also called the Adult Protective Services to help get my money back
I don't know anyone by the name of *** that they talk aboutI do not want to hear from them again
I am also on the National Do Not Call List and should have not recieved calls from them
I want
Regards,
*** ***

This transaction was made by a company named "DT SYSTEMS GROUP LLC" located at park StElCajon CA92020, which is owned by *** ***Mr*** used to work for our company and waspromoted to own his own franchiseWe apologize for any mix upApparently our invoice was used
tocomplete transaction with Mrs***Mrs*** had no choice but to send her cancellation to usbecause our name was on paperwork so this situation Is definitely not her faultThe relationshipbetween Paradlsm Group Investments relationship and DT SYSTEMS GROUP LLCIs that of vendor/vendee and is expressly outlined in a contractual agreementDT SYSTEMS GROUP purchases productfor purposes of resale to consumer end users only from PGI (wholesaler).We again apologize for this mess Mrs*** finds herself In and now that senior Mstat ParadigmGroup Investments Is Involved, we will rectify this to Mrs***'s satisfaction ImmediatelyWe havealready placed calls and left messages to Mrs***We thank you for bringing this to our attentionThank you for your time

To:Revdex.com
From: Paradigm Group
RE: *** R*** #***
Our client purchased our product on 7/17/Within the three business day's cancellation period, our
customer expressed her desire to cancel her agreement with us to which we accepted
with zero hassle
or problemsWe promptly set an appointment directly with our client to visit home with the expressed
intent to pick up the merchandisemeanwhile, several calls by an aggressive "Sandra" whom has an
expired POA (expired 11/13/12) attempted to get Information about our client and was quite upset
when we informed her that we could not speak to her because she was not on the account
COPY OF EXPIRED POA CAN BE PROVIDED .we picked up our merchandise and Issued a refund to our client's
credit card I debit card as requestedWe have transaction ID # If client would like itWe respect Ms
*** and appreciate her concernsWe invite Ms*** to contact us at any
Thank You for your time,
Customer Service

Thank you for your inquiryThe post mark on the envelope is clearly past the cancellation period stipulated on the contractWe informed our client of this fact .Our customer had acknowledged this fact as well in our conversationsWe want our customer to be happy but unfortunately we are unable to accept the cancellation as validWe value our customer and want to assist with any and all customer service issues now and in the future.
Thank you for your time

Regarding *** ***, we issued credit to her 11/25/and spoke to her yesterday12/8/and provided her the transaction numberWe have no idea why this is an issue, wecannot control how long her bank will credit it back to herWe can provide you with thetransaction# as well with the
customer's permissionThis complaint Is actually with an outsidecontract firm and not directly with us.Thank you very muchCustomer Service.(858} 536-

To: Revdex.comRE: [redacted] W.Thank thank for your inquiry. It is our policy upon signing a invoice or contract with our customer to furnish them with a copy. We follow up with each and every customer by putting them through a verification check where we ask questions about their experience, terms of...

contract, and that they have received all equipment and promises Kept. Each representative goes through all of the terms on the contract which include cancellation policies. We will reach out to our customer to assist helping locate their copy of their contract or furnish them with a copy of the one we have on file. We is a company value our customer and wish to reassure that all warranties and customer service promises will be kept.We do dispute that we do not leave our customers with acopy of their contracts.  Thank for your time. Ccustomer service.

We thank our customer for the expressed concerns stated in the referenced complaint #[redacted]. On2/14/2015 our representatives sold Ms. [redacted] some merchandise and a finance agreement contractwas signed. Ms. [redacted] was interviewed by both the finance company and our customer...

relationsdepartment while the sales reps were still in her home. The purpose for these interviews are to ensurethat our customers are happy with their purchase ,agree to the terms of the contract and have a copy ofsaid contract, that the sales staff acted professionally and made their experience with our firm pleasant.Ms. [redacted] expressed during her recording tnat she accepted the terms of her contract ,had a copyin her possession. was very happy with the sales reps and her purchase overall. 2/15/2017 (Sunday) ourcustomer called and was informed that our office was closed but her message would be forwarded andreturned on Monday. 2/16/2017 10:30am our customer called and demanded to speak to a managerand was informed that everyone was in a meeting and that as soon as it was over someone would be Incontact with her. Ms. [redacted] became extremely aggressive and verbally abusive during thatconversation and when her comments became threats of physical violence the receptionist calmlyterminated the call. Ms. [redacted] continued to call several times in the following minutes to threatenphysical assault, each time our receptionist remained calm and assured Ms. [redacted] that her wish tocancel was accepted and as soon as meeting was over her call would be returned. Upper managementwas notified at the end of our meeting and It was decided to pick up merchandise immediately. Our firmsent Field reps over to Ms. [redacted]'s home and picked up merchandise, returned all deposits andproperty. Ms. [redacted] admits she saw her copy of contract when merchandise was betng picked up.Our Field Reps left our customers home by 11:30am 2/16/2017. Ms.[redacted] continued to makethreatening abusive calls all afternoon. Upper management made ONE call (no others calls to ourcustomer have been made ) to our customer to address her concerns and assess the situations. Ms.[redacted] stated concerns about floor polishing products and the hang ups but admitted to makingthreats of bodily harm to staff and understood why the receptionist terminated the calls. Ms. Fordexpressed a willingness to continue to do business with our firm; however we stated that we would notbe interested and just wanted to confirm with her that we picked up merchandise and returned allmonies /property. Ms. [redacted] then called us a bunch of b[redacted] and promised to f[redacted] us up. Weappreciate Ms. [redacted] and thank her for the opportunity to do business.We reserve the right to refuse to do business with anyone
Customer Service.

This transaction was made by a company named "DT SYSTEMS GROUP LLC" located at 425 park St. ElCajon CA. 92020, which is owned by [redacted]. Mr. [redacted] used to work for our company and waspromoted to own his own franchise. We apologize for any mix up. Apparently our invoice was used tocomplete...

transaction with Mrs. [redacted]. Mrs. [redacted] had no choice but to send her cancellation to usbecause our name was on paperwork so this situation Is definitely not her fault. The relationshipbetween Paradlsm Group Investments relationship and DT SYSTEMS GROUP LLC. Is that of vendor/vendee and is expressly outlined in a contractual agreement. DT SYSTEMS GROUP purchases productfor purposes of resale to consumer end users only from PGI (wholesaler).We again apologize for this mess Mrs. [redacted] finds herself In and now that senior Mst. at ParadigmGroup Investments Is Involved, we will rectify this to Mrs. [redacted]'s satisfaction Immediately. We havealready placed calls and left messages to Mrs. [redacted]. We thank you for bringing this to our attention.Thank you for your time.

We thank our customer for their inquiry. The original refund check was mailed to an incorrect address. After attempting to track down the original check, verifying with bank that it was not negotiated, and speaking with our valued customer ....it was determined that a replacement check would be...

immediately beneficial to our customer. An check was issued and delivered to our customer. We consider this matter closed. 
Customer service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all Mr. [redacted] is a LIAR ~ about the entire situation, just as he was while talking down at me! I did not call his office, they called me at 8:57 on a holiday & woke me up to complain that they could not get the additional down payment, not one mention about the cancellation or my already expressed concerns! Did I call multiple times, yes I did because I was refused the person's name & was tild they "would get around to it", so I kept calling to speak to someone in CHARGE & was refused even though I could hear [redacted] since the woamn ([redacted], rude) had the call on speaker. The HR person was the ONLY one who was concerned. Speaking to [redacted] ~ rude & arrogant ~ "I've been in business for over 23 years, & you have NO RIGHTS to request WRITTEN CONFIRMATION OF CANCELLATION. NOTE: My bank helped me contact the finance company, who had not received ANY cancellation from the distributor (2 days after the equipment was picked up). It is only becaue of my 'harrassing them' that I have no monetary loss, & in my 60 years I have never dealt with such incompetent, rude, obnoxious, and liars as this enture office. The only exceptions are [redacted], and the other lady that came during the demo.
I still do not have any proof of cancellation, nor any copies of any contract signed, and was lied to ~ compared to Kirby site info on the product, which [redacted] explained as due to his being an INDEPENDENT distributor who does things differently. I also called Kirby themselves, and filed an official distrubutor complaint, because although Kirby has some "scammy' policies, I cannot believe they would approve his type of rudeness, etc. The representative I spoke with said they were very concerned & would look into it, although I doubt they do much ~ it is Kirby after all ~ good products, but hard sell tactics & vague claims of product greatness is their trademark. Interestingly enough, my $60 Dirt devil cleaned up more dirt AFTER the demo, and the 'dry foam' shampooing they did was still WET 9 hours later & the area was (& is) crunchy from the residues left, so it not that great of a product. THe drain cleaner demo has also clogged my drains, would [redacted] like to pay the plumber I have to hire now???
I think my worst frustration was the additional 'floor care system' which I never saw & was to be delivered when they could. Per the Kirby site, and the laminate flooring company, this system is for HARDWOOD floor & the bristels would damage the laminate wood flooring ~ [redacted] insisted there were two brushes with bristles & the other one would not hurt the floor. So now he knows more the the flooring manufacturer, who specifically said the "Kirby floor care WILL damage the flooring they make? 
[redacted] does have good mnagment potential although he has a ways to go; but to have him stand in MY house & berate the demo tech because he took so long answering MY VALID questions about the product, many of which are the true reason for equipment return ~ my health & disabilities make it near impossible to use the equipment, when combined with the collection aganecy mentality & less than ethical & moral attitudues, actions etc., there was no way I would have kept it.
NOTE in the future, the demo techs SHOULD let the customer switch attachments, etc. to ensure they can do them ~ I could not,! Also to misrepresent a 45+ pound vacuum as about 20 pounds ~ my weight restriction is 20 pounds, which means I cannot easily move/carry the equipment.
This is NOT how businesses should operate, every complaint filed against this distributor was closed out with identical, if not worse complaints ~ and they need to br educated in PROPER business tactics, that show customer appreciation, not try to hard sell people just to make a buck!
Regards,
[redacted]

Mike Wilkens was very informative, pleasant and really knew what he was speaking about.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
too much time has passed for them to accept my return for a refund that I am requesting. They also sent the sales rep to my home unnnounced and asked to search for my contract. I want a refund. 
Regards,
[redacted]