Paradigm Group Investments

Very polite, completely professional. Never seen a vacuum/carpet cleaner/everything else like this. Wonderful service. Awesome Guys! I will always remember this carpet cleaning.

TO: Revdex.com
FROM: [redacted]
RE: [redacted].
The Issues regarding our customers concerns have been addressed to our customers complete
satisfaction. Our company values our customers and continued commitment to achieving excellence in
service.
Thank you for your...

time.
Customer Service

Regarding [redacted], we issued credit to her 11/25/2014 and spoke to her yesterday12/8/2014 and provided her the transaction number. We have no idea why this is an issue, wecannot control how long her bank will credit it back to her. We can provide you with thetransaction# as...

well with the customer's permission. This complaint Is actually with an outsidecontract firm and not directly with us.Thank you very much
Customer Service.(858} 536-8994

April 14, 2017 [redacted]Mrs. [redacted] purchased the Kirby machine from us on April 6, 2017. This purchase was verified by the finance company along with all the terms and conditions. Mrs. [redacted]'s contract stated that she had three business days to cancel Friday,...

April 7, 2017 being the first. Since April 9, 2017 was a Sunday her third business day landed on April 10th, 2017. April 7, 2017 we called her with the finance company to re-verify a second time in which she was happy with the terms of the contract. We gave her a call April 13 regarding her request for a cancellation we then explained that she was passed her cancellation date. We value Mrs. [redacted]as a customer. We look forward to helping her in the future with any supplies or customer service.Sincerely,

Cheerful and pleasant! Did a very nice job explaining the product and its benefits. Thank you for an excellent service!!

My experience was spectacular! ** was awesome and deserves his own TV show. Made us laugh a lot and showed us how amazing this product is!

We thank our customer for this inquiry. We have been working with our customer and making every attempt to satisfy Her concerns. We have notified our customer that she failed to follow the notice of cancellation procedures. Our customer acknowledged the situation and was amicable to our efforts thus...

far to provide excellent customer service. We have visited our customer and have offered some optional accessories for her use. We appreciate our customer and look forward to continuing our relationship with her. Thank you for your time.Customer Service.

We thank our customer for the expressed concerns stated in the referenced complaint #[redacted]. On2/14/2015 our representatives sold Ms. [redacted] some merchandise and a finance agreement contractwas signed. Ms. [redacted] was interviewed by both the finance company and our customer...

relationsdepartment while the sales reps were still in her home. The purpose for these interviews are to ensurethat our customers are happy with their purchase ,agree to the terms of the contract and have a copy ofsaid contract, that the sales staff acted professionally and made their experience with our firm pleasant.Ms. [redacted] expressed during her recording tnat she accepted the terms of her contract ,had a copyin her possession. was very happy with the sales reps and her purchase overall. 2/15/2017 (Sunday) ourcustomer called and was informed that our office was closed but her message would be forwarded andreturned on Monday. 2/16/2017 10:30am our customer called and demanded to speak to a managerand was informed that everyone was in a meeting and that as soon as it was over someone would be Incontact with her. Ms. [redacted] became extremely aggressive and verbally abusive during thatconversation and when her comments became threats of physical violence the receptionist calmlyterminated the call. Ms. [redacted] continued to call several times in the following minutes to threatenphysical assault, each time our receptionist remained calm and assured Ms. [redacted] that her wish tocancel was accepted and as soon as meeting was over her call would be returned. Upper managementwas notified at the end of our meeting and It was decided to pick up merchandise immediately. Our firmsent Field reps over to Ms. [redacted]'s home and picked up merchandise, returned all deposits andproperty. Ms. [redacted] admits she saw her copy of contract when merchandise was betng picked up.Our Field Reps left our customers home by 11:30am 2/16/2017. Ms.[redacted] continued to makethreatening abusive calls all afternoon. Upper management made ONE call (no others calls to ourcustomer have been made ) to our customer to address her concerns and assess the situations. Ms.[redacted] stated concerns about floor polishing products and the hang ups but admitted to makingthreats of bodily harm to staff and understood why the receptionist terminated the calls. Ms. Fordexpressed a willingness to continue to do business with our firm; however we stated that we would notbe interested and just wanted to confirm with her that we picked up merchandise and returned allmonies /property. Ms. [redacted] then called us a bunch of b[redacted] and promised to f[redacted] us up. Weappreciate Ms. [redacted] and thank her for the opportunity to do business.We reserve the right to refuse to do business with anyoneCustomer Service.

Good Evening,
I have attached a PDF file containing 3 attachments. The first attachment is the USPS receipt which shows me sending my notification of cancellation to Paradigm Group. It is the same address to the business in question not a franchise location.
The second attachment is the actual receipt of the purchase. When I called to return the item the receptionist said the address on the receipt was no longer valid; they had moved to a bigger location because business was booming. She then gave me the following address: 8420 Juniper Creek Lane, Suite 200, San Diego, CA 92126. The same address belonging to the business in question not a franchise location.
The third attachment is 2 pages of my bank statement from [redacted] Union. The purchase is highlighted and says as follows: 3-13 POS Debit [redacted] 3-11-15 [redacted] CA $999.87. This is the same name of the business in question and same number once again NOT A FRANCHISE LOCATION.
Is there an additional penalty for lying to the Revdex.com? Thank you for your continued investigation into this matter. Still no refund from the business. These people need to be shut down.
Respectfully Sent,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Good morning,On 01/09/2018 I accepted the business's response to resolve the complaint I filed on 01/06/2018 but to this date, the company has not resolved it. They have not reversed the charges on the credit cards or made any contact.Revdex.com says the issue has been resolved, but I only agreed that the "resolution would be satisfactory to me. I will wait for the business to perform this actions and, if it does, will consider this complaint resolved" but they have not so it definitely is not resolved.This is what they do, by the way - they agree, which they have several times now, and then they do nothing and make me come back over and over again. How many people just give up if they still have the product in their possession?Please reopen this and put the pressure on them to actually resolve it, as they promised they would?Thank you![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I realize this will never go anywhere, Kirby will not punish this SHODDY UNETHICAL DISTRIBUTOR, who refuses to comply with legal parameters, willfully misrepresents ALL statements & claims, and encourages its employees to 'browbeat & overwhelm potential customers into buying a $5000 (they say) system that works no better than their direct competitors (who cost a fraction of Kirby's inflated price), especially those who are elderly & disabled! [redacted] is not only arrogant and does not know as much as he thinks he does, but he as the boss sets the same example for his employees to follow, and as he stated "does not care". I did not beg him to do business with me as he stated - I told him I would not accept the vaccuum even if he GAVE it to me & paid me to use it! I also know that Revdex.com will not do anything (they can't) but it is my iontent to help others be forewarned that dealing with Paradigm may ruin more than their day. Too many businesses today employ borderline illegal and unethical business practices & the public should know WHO they are! I am still awaiting ~ mailed to P O BOX [redacted] San Diego, CA 92176 ~ of written cancellation confirmation, which [redacted] said is not legally required & he refused to provide.Finally, the only reason I am not having to battle with these people over monies owed is because I demanded (& kept doing so) until my cash deposit was returned. I also had to contact the finance company & show them this complaint to get them to cancel the financial contract - Pardigm had not yet provided them with the fact the transaction was cancelled (contact with the finace comapny was 2-3 AFTER tthey picked up the equipment!!!!!
Regards,
[redacted]

We thank you for your correspondent, after our internal review, we have concluded that Ms. [redacted]contract was cancelled by us and all monies and/or all property were returned. We stand by ourprevious response in it's entirely and stand by it's accuracy. We oonsider this matter closed. Thank youfor your time and considerataion.Customer Service.(858) 536-8994

Yes, I have filed a dispute with my bank.

To:Revdex.comRE:complaint.Thank you for your recent inquiry about our customer. Our customer purchased product from our company and signed a legal contract for the purchase. Customer requested cancellation far beyond the 3-day cancellation. As required by California law. After several conversations with...

our customer and understanding the circumstances surrounding this transaction we made an exception and moved to void the contract and refund any monies due. A check was issued and mailed to our customer and we will follow up with our customer to make sure this transaction is completed. We value our customer and appreciate the inquiry.  Thank you for your time. Ccustomer Service.

We thank you for your correspondent, after our internal review, we have concluded that Ms. [redacted]contract was cancelled by us and all monies and/or all property were returned. We stand by ourprevious response in it's entirely and stand by it's accuracy. We oonsider this matter closed. Thank youfor your time and considerataion.
Customer Service.
(858) 536-8994

Professional, helpful and knowledgeable. Demos were done professionally and completely- such as full rug, full couch - not just part way.

Hello. We are responding to help further clarify our involvement in this complaint. As we have statedthis customer is not ours. Because DT Systems Group of El Cajon was unable to process credit card ordebit card transactions at the time of this sale (application still pending), our firm decided to help withthis transaction. Our relationship with DT systems group is vendor/ vendee and is spelled out by writtencontract. DT Systems Group is a completely separate entity with different ownership and EIN numbers.Paradigm Group is the main supplier of DT Systems Group and is not responsible for their day to dayoperations .We have made several calls to this customer to assure her that we are committed torectifying this issue and to apologize for the mistakes that were made. We have left messages that havenot been returned. We are fully committed to satisfying this customer and are trying to make contact.This customer has since started a dispute with the bank on this transaction and we are fully cooperatingto resolve this matter with them. The refund (monies) is now with their bank awaiting resolution. Wehave expressed our disappointment with Mr. [redacted] at DT systems group and have received hiscooperation as well to resolve this matter. We have been assured by the credit /debit card processingcompany and the customer's bank that the customer will get their money back soon.This transaction was made by a company named "DT SYSTEMS GROUP LLC" located at 425 park St. Elcajon CA. 92020, which is owned by [redacted]. Mr. [redacted] used to work for our company and waspromoted to own his own franchise. We apologize for any mix up. Apparently our invoice was used tocomplete transaction with Mrs. [redacted]. Mrs. [redacted] had no choice but to send her cancellation to usbecause our name was on paperwork so this situation is definitely not her fault. The relationshipbetween Paradigm Group Investments relationship and DT SYSTEMS GROUP LLC. Is that of vendor/vendee and is expressly outlined in a contractual agreement. DT SYSTEMS GROUP purchases productfor purposes of resale to consumer end users only from PGI (wholesaler).We again apologize for this mess Mrs. [redacted] finds herself in and now that senior Mgt. at ParadigmGroup Investments Is involved, we will rectify this to Mrs. [redacted]'s satisfaction immediately. We havealready placed calls and left messages to Ms. [redacted]. We thank you for bringing this to our attention.Thank you for your time.

Thank you for your response. As stated in our original response we reached out to our customer to assist in finding her copy of the contract. Customer was polite and friendly but refused any help to date. It is our position that every customer of ours receives a contract and is verified to have received one with a follow-up phone call. we will not be issuing a refund as the cancellation was requested outside the 3-day cancellation period. We value our customer and will be available for her if any needs for supplies or warranty. Thank youuCcustomer service.

RE: complaint # [redacted]Paradigm group appreciates the inquiry from our customer. The collections from this contract was and is handled by the company who owns the contract and provided financing for our customers purchase. The customer has contacted that Finance Company to inform them...

of the situation and we have as well,when we learned of this situation. We have been assured the customer will have no further payments taken from them.Thank you for your time

We thank our customer for her inquiry. We take all of our customers very seriously. When a purchase is cancelled within the cancellation period we have a service rep contact our client to arrange pick up. Unfortunately the time span wasn't to our customers liking and we are sorry for that. The...

merchandise was picked up in a timely matter and all contractual issues are now closed.