Panera Bread Co

Revdex.com  Complaint # [redacted]
I am rejecting this response because this does NOT resolve this matter.
Thank  you
[redacted]

This is one of our Franchise Cafe's. [redacted] has called us 2 times about this and we have sent this to the Franchise so they can reach out to her.

We have already shared this matter with the management team at the cafe so they can make improvements to their service and compensated the guest. We will contact them again to ensure satisfaction.

Complaint: [redacted]
I am rejecting this response because:  Panera has not made any effort in resolving my complaint.  I have not been contacted by them via email.  I do not understand why this is so difficult to apologize and refund my money.  Yes, Panera has offered to refund the $7.99 but I am more concerned about the issue of who is at fault for the bugs in their product.  I was highly insulted by the inference that I would "plant" bugs in their product in order to file a complaint and have this drag on as it is.  I am not so much concerned as to the refund of the $7.99 (but will accept it) but as to the apology and notifying the public of the conditions of the restaurant.
Sincerely,
[redacted]

Verifying email address, offering alternate compensation.

Initial Business Response /* (1000, 10, 2015/12/18) */
This has been taken care of. We wrote the franchise group overseeing our bakery-cafe#[redacted] and asked the representatives to reach out to the guest.

Complaint: [redacted]
I am rejecting this response because: I never received a gift card of any kind to my email address.  Checked Trash, Spam and my regular email.  Not sure where they sent it to.  
Sincerely,
[redacted]

Hello,   The Franchise café has contacted the customer and they are waiting for the customer to call them back.     Ashley   Panera Bread Customer Care

Final Consumer Response /* (2000, 8, 2015/10/21) */
I received a total of $15 in vouchers from [redacted] Enterprises.
However, I would like to still keep this case open until Panera or [redacted] responds. I need to find out how we can prevent this communication breakdown again.
I really do like...

Panera Bread and it's more costly than other competing chains in our area. But I chose to do so for the food. I had a complaint with another restaurant chain before a while back. They actually responded quickly to my complaint. Not sure why Panera can not do the same.

Hello, This customer emailed us yesterday and addressed this situation.

We responded to the guest on 12/29 with a resolution. Reference # [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have emailed the guest an e-Gift card to the email that she had provided us. Please check your junk or spam folder to see if may have been filtered there.

We have already received several contacts from this guest and have resolved his complaint.

Our team has resolved this issue as we see appropriate and directed the guest to return to the cafe to speak with a manager for any further issues.

We have mailed a Gift Card per his request.This Gift Card will be picked up Monday by the mail person.  We have also sent this to the Franchise Team for this cafe.

We e-mailed Erica on 5/28 offering her a Panera Bread gift card for the experience.  This will cover the full amount of her order.  Assuming that she accepts this as a resolution - this should be resolved.  We are unable to refund directly as the cafe she visited is owned and operated...

by a franchisee of Panera Bread.

Guest's complaints were previously sent to the Franchisee for resolution.

Initial Business Response /* (1000, 10, 2015/12/10) */
This has been handled. She emailed us back on October 15 along with filing this report.
Initial Consumer Rebuttal /* (3000, 12, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received...

a call and spoken to the manager at panera however nothing has been finalized. [redacted] the manager filed a incident report however she advise it can be up until Tuesday when I hear a response from the appropriate party

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]