Panera Bread Co

Will respond to guest to resolve

Sent replacement gift card as resolution.

Complaint: [redacted]
I am rejecting this response because:I have no record of a call to my phone nor email from the company as they state.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: There were 3 parts to my complaint The local store which was addressed , The customer service representatives which was addressed , and...

the corporate office secretary which has not been addressed. I left a voicemail with her manager and never heard back . I waiting on someone from corporate to address this issue with me . 
Sincerely,
[redacted]

It appears that this guest contacted the Customer Care Team regarding this issue on 1/30/18.  As of 2/2/18, a refund request has been submitted to the finance team for review and processing.

Complaint: [redacted]
I am rejecting this response because:
I have reviewed business' response on Monday and wanted to wait until someone contacts me regarding this issue and offers a resolution. I...

have not been contacted by the business or received any information on the resolution they are willing to provide. I am not sure how I can accept or reject their resolution if NONE has been offered so far. If they have forwarded it to the local Panera, I am not expecting a resolution - I have already tried to have this issue resolved with them numerous times without any positive outcome. That was the reason I submitted my complaint to the headquarters. Could you please send complaint back to the headquarters to see if they can look into it instead of forwarding it?At this point, I am unable to either accept or reject business' response as no resolution has been offered so far. Thank you so much for your help with this matter![redacted]

We reached out to [redacted] via email and apologized for her experiences. We also asked if she would be willing to accept a Gift Card in lieu of a refund so that she would not have to wait for the refund to process.

We will follow up as appropriate.

I received a phone call today from ** with Panera in the corporate offices of Florida.  His number is [redacted].  He apologized for the bugs in my cake and offered my $7.99 back as well as a $10 voucher for Panera product.  What was disturbing about the call was that ** said that Panera is not responsible for their products once they leave the store.  He made me feel and implied that I had placed the bugs in my cake.  This is far from the truth and was insulting to me as a patron of their business.  I told him I would contact Revdex.com again and he said that the Revdex.com could not do anything for me.  I felt his call was unprofessional, provoking and completely unjustified to his implication of me placing in the bugs in my cake from Panera.  I am declining the offer of my $7.99 returned and the $10 Panera voucher.

I've responded to the guest and credited her rewards card so she can return to have a meal on us.

Guest's comments have been sent to the appropriate representatives for review and resolution.

Complaint: [redacted]
I am rejecting this response because:  some of the information in the business response is incorrect.  I have...

contacted Panera and its franchise at least 5 times.  I have never received a returned call that I was promised from the franchise.  I am requesting that Panera respond to my complaint in a professional manner and take the right steps in resolving the issue as a world-wide business that it holds itself out to be.  I am not as concerned about the $7.99 as much as the way this complaint has been handled and the conditions of the Panera I went to.  Not once have I received any apology for the conditions and am still waiting on their management to do the right thing.
Sincerely,
[redacted]

Initial Business Response /* (1000, 11, 2016/02/26) */
We have sent a Panera Bread gift card to this customer. The gift card will cover the full price of a Bacon Turkey Bravo for the customer since they were disappointed in the sandwich they received during their visit. We have also addressed the...

concerns he brought to our attention with the cafe.

Revdex.com:I accept this response.  This matter is resolved.     This Revdex.com complaint should now be considered closed.Panera Bread  Thank you for resolving this matter by sending me a electronic Panera Gift card for  $ 20.00 dollars.  That I received by email from Panera Bread on              08 / 31 / 2016  at  5:30:40  PM  Thank  you Panera Bread and Revdex.com in resolving this matter. [redacted]

Initial Business Response /* (1000, 11, 2016/02/26) */
The customer asked us to add 3 visit credits to his myPanera account - and provided the online order numbers for each order. This customer had already received visit credit for 2 of the 3 orders that he requested. We added the visit credit...

for the 3rd order that he had not received yet. This has been resolved for the customer.
Initial Consumer Rebuttal /* (2000, 13, 2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have decided to no longer do business with Panera Bread.

Initial Business Response /* (1000, 15, 2015/07/22) */
It does appear that a refund for her order was submitted in early June and was formally submitted by our finance team on 06/18 regarding her refund. Her next recommended steps if the funds have not yet been returned would be to contact her...

financial institution to determine why they have not yet added the funds back to her account. We're happy to continue to help her any in any way we can however if this does not resolve her issue.

Final Consumer Response /* (2000, 9, 2016/02/29) */
Thank you for reviewing my case.
After weeks of dealing with Panera Bread at different levels, I finally was able to obtain a resolution on this case. I would therefore like to close this case.
Again, thank you for your assistance. I...

appreciated it.

We apologized for the guest's experience and asked for additional transaction information so that we can process a refund for her.

Complaint: [redacted]
I am rejecting this response because:The complaint was sent to the Corporation (Panera) for a reason.  The store is the issue as is the franchisee.   They have NOT provided any...

restitution or resolution.  They have swept the issue under the rug.   We have contacted them more than two dozen times.   Currently with an average 2-Pick costing close to 10.00 and more than 20 mistakes, I have taken a 200.00 loss.  This does not cover the time needed to repair or need to go another route to replace the lunch itself.  I expect the Corporation (Panera) to step in and provide resolve and deal with their franchisee separately. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:No No No... that isn't going to work for us. First of all, I don't want some e-gift card or whatever it is you sent to my email. You send us our bonus gift card by...

regular mail, and to be honest with you, how very cheap and impersonal. No calls, no apologies. I have taken another hour plus from my day today running around and scanning and emailing the information you requested. Now we expect some decency and customer service for everything you have put us through not to mention basically calling us liars. Most companies would of at least offered to by us lunch after all the crap you have put us through, but apparently not Panera Bread. We are appalled and disgusted with this whole matter and will not accept their email as a resolve. Try picking up the phone and offering some reasonable customer service and mail our bonus card to our home.. I didn't email you $50.00 when I went into your restaurant and have no intention of accepting an email now for a response. Regards,[redacted]