We got booked for a return flight from *** ** *** *** The airline booked us on a flight that had a one hour layover in *** During this layover, the airline expected us to get off the plane with our luggage, go through customs, and get back on the same plane within one hourThey promised they would take us through customs quickly and get us back on the plane They didn't We were in customs for over hours After hours of waiting, they flew us to *** *** and said they would put us in a hotel and we would connect to flights the next day We got to the hotel at midnight - and the hotel said there were no rooms for us We scrambled and found a new hotel (and paid for it ourselves) When I asked to be reimbursed for the hotel, I was denied this by the airline, and they said it was customs fault, not theirsI want them to reimurse me for the hotel I paid for ($US) if not more
This company is all but impossible to contactWe have tried calling separate numbers, including one used to lodge a complaint - it brought us to a telemarketing system trying to sell us productsI have emailed multiple addresses, as well as contact them using social media platforms such as ***, ***, and ***There is NO WAY to contact this business top determine where our luggage isWe have also submitted multiple forms online with no successThe company's proprietary luggage tracking system has been "down" for over hours I am completely lost as to how to proceedThere are plenty of reviews online statingames the same issues over various yearsThis complaint
We got booked for a return flight from *** ** *** *** The airline booked us on a flight that had a one hour layover in *** During this layover, the airline expected us to get off the plane with our luggage, go through customs, and get back on the same plane within one hourThey promised they would take us through customs quickly and get us back on the plane They didn't We were in customs for over hours After hours of waiting, they flew us to *** *** and said they would put us in a hotel and we would connect to flights the next day We got to the hotel at midnight - and the hotel said there were no rooms for us We scrambled and found a new hotel (and paid for it ourselves) When I asked to be reimbursed for the hotel, I was denied this by the airline, and they said it was customs fault, not theirsI want them to reimurse me for the hotel I paid for ($US) if not more
This company is all but impossible to contactWe have tried calling separate numbers, including one used to lodge a complaint - it brought us to a telemarketing system trying to sell us productsI have emailed multiple addresses, as well as contact them using social media platforms such as ***, ***, and ***There is NO WAY to contact this business top determine where our luggage isWe have also submitted multiple forms online with no successThe company's proprietary luggage tracking system has been "down" for over hours I am completely lost as to how to proceedThere are plenty of reviews online statingames the same issues over various yearsThis complaint