Purchased a round trip ticket of 391$ to Mexico the first week of November My account afterwards shows I was charged for the ticket twice, I proceed to seek a refund for one of the tickets and continue with my tripOn December 12th,my flight goes as planned and no setbacksThen on my return day December 28, as I wait my turn to check my baggage for two hours and get to the ticket agent I am informed that my ticket that I flew in on before had been cancelled/voided that dayI know this because on December 27th I receive my email to get my boarding passAs I try to explain to the agent that this is not possible as I have no notifications or refund from AeroMexico for this ticketHe simply tells me he can not help and says the only way to fly home is if I purchase a ticketThen I have to get out of line and go to a ticket agent at another kioskAs I ask to purchase a flight out of Mexico they inform me that I have to purchase a round trip because my original ticket
This is the email that I sent to Customer Relations:
To Whom It May Concern,
On Friday August 19, 2016, I had an original flight
(Ticket Number: ***) from *** *** ** *** *** that I unfortunately missed, due to no fault of my own (I was told by agents in Los Angeles that I was to pick up my luggage in Mexico City and run it through customs again before I boarded my flight to LimaWhen I got off my flight in Mexico City, the luggage never came through the baggage claim terminal, which led me to having to track it down before getting to my terminal, only to find out the flight had already boarded and was starting to taxi down the runwayAnd, at no point during this transaction did I hear my name being called over the loudspeaker/intercom) and had to transfer my ticket to the next available flightWhen I got to the AeroMexico terminal, I told the ticket agent I needed to transfer to the next available flightI was asked to show the ticket from my original flight a
I had the worst experiance with this airlineTraveled to PeruEverything went fine on the way there but on the way back the airline was only open for about an hour to check inOur flight was at 12:midnightSince our connecting flight arrived early, we thought we would check in early to have everything readyThey told us it was closedWhen we went back to check in again closed and they sent us to the officeAt the office a very rude lady opened the door and would not even let us inShe stood at the door and extremely rudely said there was nothing she could doMind you this was an hour and a half BEFORE our flight leftWe told her we had come earlier and it was closed and she didnt even want to listen to usShe closed the door and wouldnt open when we knockedWe wound up having to but new flightsFrom a different airline obviouslyNot sure if it was just at that Lima peru airport that the employees of aeromexico were extremely rude but its sad that people like that I will never again fly on this airlineHorrible experianceStranded in a different country because some lady was in a bad mood and decided not to help us
On November 1, my family and I were scheduled to leave *** *** on an Aero*** flight to *** *** When we checked in we were told that in exchange for giving up our seats (the flight was overbooked) we would each be put on a later flight and be given a voucher for a round trip ticket from anywhere in the ** to anywhere in *** on an Aero*** flight Even though this was quite an inconvenience since we were travelling with a two year old and we had to wait more hours (the flight didn't leave until after midnight) for the next flight, we thought it was worth it for the free round trip tickets
For the last several months we have been planning a trip to *** based on using the voucher for the round trip tickets This past week when we called Aero***'s number to redeem the vouchers we were told that we needed to send an email to an address the customer service representative gave us After asking if this process would take long he told me that it would
My luggage was damaged on trip from Guadalajara to San Francisco on 1/28/The wheels on my chesuitcase were broken off completelyLuggage did not appear on carousel for minutes after we arrived to pick up area, when a supervisor went to unloading area to see what hold up wasWe noticed that many suitcases were open and/or had zippers undoneI contacted them through email on 1/29/and received a case number: *** stating I would be contacted shortlyPhotos were includedWhen two weeks went by with no response I called and they suggested I email them again, which I didThis process has been repeated to a total of emails and phone callsI have not received any confirmations of them receiving emails as I did the first timeI have asked for a phone number to luggage complaint department, but am told it does not have a numberTheir last suggestion was for me to send a complaint to the department that has not been responding to my complaintI asked if this seem
Lost luggage We flew from *** ** *** *** via AeroMexico with layovers Do not know where the luggage got lost COMPLAINT= We have been unable to talk to anyone on the phone They said we need to use a *** but that won't work without a reference # which we were not given by their representative Numerous phone calls, e-mails no response Customer Service will not help Many calls would not go through due to full mailboxes
The phone number given to us on our claim form also has a full mailbox and we were told we can only call from 7:30PM to 1:30AM Still can not get to them
Our lap top computer was in our luggage and it is needed for our business Need some action!
On september 18th myself my husband and of our children took a trip to mexico to visit family.On our return trip home to portland oregon it did not go well at allwe left in more than enough time to get to the airport to safely return homeHowever a large tour bus went off the side of the rode and we were stuck in traffic for hoursAt this point knowing this was out of my control I phoned aeromexico to let them know of the problemAt this point I asked if I should change our flight or what should I do? I was told that it would not be a problem and to explain it to a agent when I checked in at the ticket counterWhen I got to the airport I was treated terrible! I was told that I would have to now purchase all new tickets to return homeCosting more than what I had origally paid for my round trip tickets, they would do absoloutly nothing to help meAt one point a agent asked me in a very rude way if it was a problem with money??? And I responed with it was a problem with custo
In November of I booked a flight to Ecuador for my father and I for the dates of May 27th to June 10thThe total price of both flights came out to be $Later in February my father was diagnosed with a serious autoimmune disease and was restricted from travelHis doctor told me that he probably wouldn't be around for this upcoming ChristmasA few weeks later I called aermexico to cancel the trip because of my father's illness and they said I could leave the ticket open and use it at any time within the year from it's purchase and they said I would only have to pay $for a name change on my dad's ticketI thought, "ok that's not bad, I'll try to figure out a way to go with someone else at another time." So I called back a little over a week ago and suddenly if I wanted to rebook the flight and change the name there were going to be over $in fees for each personBecause there was a medical issue they told me to email customer relations and have the fees waivedI
Flight was cancelled for no apparent reasonAirline proceeded to overbook me on the next two flights out of the airportSpent days in a hotel with no resolution, decided to cut losses and fly with a different airlineReached out via phone and email on several occasions with no response
I purchased a NONSTOP flight for my father in law, when I received the confirmation of the flight it was in fact flightsFrom LAX-MEXICO CITY (hour refueling, where the passengers could not leave the airplane), continuing on from MEXICO CITY-MERIDAI called and asked to have the flight changed at least to a flight that he could depart the planeHe is a year old man with a heart conditionI was told I would have to pay $which was more then the price of the flightThe flight was advertised as a NONSTOP and this was not considered a layover because they were not allowed to leave the plane
On March 2, 2017, I traveled with Aeromexico from Los Angeles to Buenos AiresI purchased the ticked directly though the airlineI was entitled to two free pieces of luggage of up to kgWhen I checked in online, I was offered to purchase an additional piece of luggage for $55; I took advantage of that offerWhen I dropped off my bags at LAX, I was told that I would not be allowed to check the already paid for third bag unless I paid an additional $According to the employees, the airline website had sold me a "second" piece of luggage, even though my ticket already entitled me to two free piecesThe employees (who, after numerous requests, identified themselves as Maria G*** and supervisor *** ***) acknowledged that their own website's offer was illogical but refused to correct the error in any wayThey completely lacked in courtesy and deliberately delayed the cheand payment process (to the extend that I would have missed my flight had it not been for an air
Well to sum it up, here is the e-mail I sent to Aeromexico customer service
My mom flies to Mexico at the most twice a year and I have always prepaid her baggage online She has a flight that leaves for Mexico City tomorrow 8/13/at 7am from Chicago, IL I tried to pay her baggage online today and I encountered problems with the website
This was the error message I received:
There were problems retrieving the fare rules associated to your itineraryPlease Call us
I called customer service and I talked to a very pleasant agent who told me that maybe there was something wrong with the website and to try again in minutes I waited about an hour and the same thing happened I once again called Customer service and spoke to another agent He then proceeded to tell me that the reason I was not able to purchase was because I had to purchase baggage more than hours prior to departure Well, two points I want to make ONE, the baggage policy page does not SPECIFY
I travel 3-times a year, so I've been on a fair share of different airlinesThis is my first time flying with Aeromexico, and STAY AWAYThis is the absolute worst experience I've ever had with any airline in my lifeI had a flight from Morelia > Mexico City > Los Angeles > SeattleWith a huge language barrier, we wanted to ensure we had everything taken care of well ahead of timeFrom our time from Morelia to Mexico City, the Aeromexico help desk told us that we did not have to go through immigration or customs until we landed in Los AngelesWe were informed that we needed to pay the bank in order to get everything taken care ofEvery person we talked to told us something different, including where our luggage wasThe airline obviously did not follow the customs guidelines and caused us to miss our flightWe were present during boarding time and due to their lack of assistance and failure to inform us about the immigration forms in a timely fashion, we missed our flightWe were out of options, and it was ridiculous that Aeromexico and *** airlines refused to assist us in getting us onto the next flight as soon as possibleThey didn't offer a standby or any sort of option and immediately told us to pay for the penalty and the fineWith the language barrier, we were unable to explain the situation to its full potential, and we were forced to purchase ~$in return flights with refusal to discuss with us any furtherThe attendants at the desk told us to our face that we did not know what we were doing and that this is our full responsibility and completely blamed everything on usThe supervisor working at the time shoved papers in my face without giving me a chance to explain myself and told me to call customer serviceThe supervisor showed absolutely no empathy and told me this verbatim: "This is your own faultGo find a credit card if you don't have any money, it's not my problem." This SUPERVISOR was the rudest, unempathetic, misunderstanding, condescending individual I've ever encountered in the hospitality industryIronic, right? You'd think they're customer orientedThink againTo add on top of that, they lost our luggage after we purchased the new return ticket, and we spent hours before locating it in SeattleThe Aeromexico supervisor also told us to pick up our bags in Mexico City, which caused a further delay in our flightWe had to go through baggage claim to find an agent to locate our luggage, who then told us that our luggage was in Los AngelesWe went through several different lines before getting to the Aeromexico baggage claim area just to find this outThen upon our arrival in Seattle, our luggage - of course - was no where to be foundWe missed a full day of work, appointments with our clients, and we're $in the holeNo empathyNo refundNo compensationStay away from this airlineI'm warning you now
I booked a trip through ***The names were not correct and the airline would not correct themI spent a total of hours on the phone with Aeromexico and ***I spoke with Mark at Aeromexico on 3/for a total of almost hours, and he hung up on me twice and lied to me (it was a miracle I was able to call back and get hi on the phone again)He advised me I can leave the ticket as "open ticket" and rebook my travel with a different nameAfter call was disconnected (twice), I spoke with another rep and was told that was not accurate and ticket had to get rebooked under same names (which made no sense since I would clearly have the same issue)Meanwhile I get an e mail saying they cancelled my flights clearly based on incorrect informationI have not been able to sleep and have been experiencing anxiety dealing with their lack of customer serviceI was on hold to speak to a supervisor for hour and minutes with no success
I am writing in regards to a very horrible experience I had with the above mentioned flightI was flying from BJX-MEX and later arriving to ORDEverything was fine until I arrived in MEXI arrived around 11:pm in Mexico City to change flightsWhen I arrived to MEX, I asked representatives where my flight will be exiting fromThey explained to me that I arrived to early and that I couldn’t be told where it would be departing from since it still had not been determinedThey explained to me to look at the screens and that it should appear hour prior to my departure, which was at 1:amI waited and finally did not see anything on the screen, they explained to me that I was looking at the big screens and to try to look at the little screensThe representative explained as long as I was there minutes before boarding I was fineAt about 12:am I was getting very nervous and I asked them again, they said I still had time and referred me to a gate where they stated is where
I bought a ticket for my father to flight from mexicoWhen I purchase the ticket it was done thru aeromexicoOnthe ticket was a luggage included to documentAnd today when I check in it had nothimg and they are charging me dlls
I have never had a more difficult nor disappointing experience with not only an airline, but with a companyAeromexico does not care about its customers and every representative we have had the displeasure of communicating with seems to blame us for our missing bagMy fiance and I were scheduled to fly out of SFO to Mexico City on December 1, Our initial flight was delayed and then cancelledWe had to retrieve our bags and book ourselves a new flight; yet when we went to baggage claim only one bag was thereWe were helped by a representative of the company that ultimately found our bag on December 13, in Los Angeles (somewhere we never even traveled to)She informed us that the bag would be flown to SFO the following day and then delivered to our houseIt is now January 12, and we are still without the bag or compensation for itThe representative helping us at SFO no longer responds to our calls or emailsWhen we call the provided 1-number we are put on hold and ultimately hung up onAny attempt of communication is a dead endWe finally wrote on the Aeromexico *** wall and were pleased when we received word back from the companyThey provided us an email to submit our claim to and said we would hear back within 2-daysIt has been two weeks and we still have not heard back from anyoneWhenever we write on their *** wall they talk in circles asking for information that we were never givenUltimately, they seem to blame us for the missing luggage and actually are very rude in their responsesWhy are they incapable of following through? When an airline looses your luggage it is their responsibility to reimburse youAre they so cheap that they refuse to reimburse us? We were headed to a wedding in which my fiance was a groomsman and he had very nice clothing in there - we simply want the bag or to be reimbursedIf it was in their possession recently why did they loose it a second time!?
This company has no respect for it's customersI will absolutely never recommend my friends or family to fly this airlineTo blame the customer for a lost bag is ridiculousHorrible customer serviceHorrible employeesHorrible attitudesHorrible way to run a businessWe have been nothing but polite waiting patiently for our bag
I still haven't gotten a full refund on my flight tickets that I cancelled within hoursI will need to start from the begin because I think that where the problem beginsOn June 4th I purchased my round trip tickets online from the Aeromex website using my *** account as my payment method which was charge $I later found out that I needed to change the time of my flight so I called the number to change the flight that was on Jun 5thIn order for me to change the time of the flight I would need to provide my credit card to pay for the differenceThat card was charge $for the new flight timeSo I was charge a total of combining the two different payment methodsThat don't seem right to me so I cancelled all my tickets and ask for a refundI was told that wasn't a problemThe problem was I didn't get a cancellation conformation via email so I called to confirm the refund, I was told the refund was being processed, and if don't received itI should
I bought a plane ticket on March the for $with seat 4E confirmed and everything else (as any standard airline's plane ticket) then a few days before my trip I check my itinerary and it said that my flight wasn't confirmed and that I didn't have a seatSo I called customer support and they informed me that I needed to pay $It was an urgent trip for me because I had o take my mother to the hospitalSo, I had no choice but to agreeThen I check my original ticket to find out that I already had a seatThen they sad that I'll get a special line to check in my luggage and that they'll deliver my luggage before others for that extra feeI got to the airport and there was no special line to check inThe staff was letting people cut the lineThey asked me to go to the chedesk but returned me back to the line because a Priority customer arrivedI lost my place in lineIn addition, my bag was one of the last ones to get on the band
Dear Customer Relations,
My name is *** *** I am flying from Los Angeles to Santiago de Chile on Dec 1, I am flying with my partner, *** ***, as well and we have had numerous difficulties with Aeromexico due to the airline canceling our original flights, then rebooking us on flights that we on completely different days
Reservation Code for *** ***: ***
Reservation Code for *** ** *** ***
As you can see, I have primarily been in contact with Aeromexico regarding the changes made to our flight*** and I were originally flying together from Los Angeles to Santiago on Dec We purchased our tickets using an agent, *** About weeks ago, we received notification that our flights had been changed to Decand that the flight we were originally booked on no longer existedBecause we were planning this trip for quite a while, we had already made plans in Santiago that required us to be in Santiago on Dec
While talki
Purchased a round trip ticket of 391$ to Mexico the first week of November My account afterwards shows I was charged for the ticket twice, I proceed to seek a refund for one of the tickets and continue with my tripOn December 12th,my flight goes as planned and no setbacksThen on my return day December 28, as I wait my turn to check my baggage for two hours and get to the ticket agent I am informed that my ticket that I flew in on before had been cancelled/voided that dayI know this because on December 27th I receive my email to get my boarding passAs I try to explain to the agent that this is not possible as I have no notifications or refund from AeroMexico for this ticketHe simply tells me he can not help and says the only way to fly home is if I purchase a ticketThen I have to get out of line and go to a ticket agent at another kioskAs I ask to purchase a flight out of Mexico they inform me that I have to purchase a round trip because my original ticket
This is the email that I sent to Customer Relations:
To Whom It May Concern,
On Friday August 19, 2016, I had an original flight
(Ticket Number: ***) from *** *** ** *** *** that I unfortunately missed, due to no fault of my own (I was told by agents in Los Angeles that I was to pick up my luggage in Mexico City and run it through customs again before I boarded my flight to LimaWhen I got off my flight in Mexico City, the luggage never came through the baggage claim terminal, which led me to having to track it down before getting to my terminal, only to find out the flight had already boarded and was starting to taxi down the runwayAnd, at no point during this transaction did I hear my name being called over the loudspeaker/intercom) and had to transfer my ticket to the next available flightWhen I got to the AeroMexico terminal, I told the ticket agent I needed to transfer to the next available flightI was asked to show the ticket from my original flight a
I had the worst experiance with this airlineTraveled to PeruEverything went fine on the way there but on the way back the airline was only open for about an hour to check inOur flight was at 12:midnightSince our connecting flight arrived early, we thought we would check in early to have everything readyThey told us it was closedWhen we went back to check in again closed and they sent us to the officeAt the office a very rude lady opened the door and would not even let us inShe stood at the door and extremely rudely said there was nothing she could doMind you this was an hour and a half BEFORE our flight leftWe told her we had come earlier and it was closed and she didnt even want to listen to usShe closed the door and wouldnt open when we knockedWe wound up having to but new flightsFrom a different airline obviouslyNot sure if it was just at that Lima peru airport that the employees of aeromexico were extremely rude but its sad that people like that I will never again fly on this airlineHorrible experianceStranded in a different country because some lady was in a bad mood and decided not to help us
On November 1, my family and I were scheduled to leave *** *** on an Aero*** flight to *** *** When we checked in we were told that in exchange for giving up our seats (the flight was overbooked) we would each be put on a later flight and be given a voucher for a round trip ticket from anywhere in the ** to anywhere in *** on an Aero*** flight Even though this was quite an inconvenience since we were travelling with a two year old and we had to wait more hours (the flight didn't leave until after midnight) for the next flight, we thought it was worth it for the free round trip tickets
For the last several months we have been planning a trip to *** based on using the voucher for the round trip tickets This past week when we called Aero***'s number to redeem the vouchers we were told that we needed to send an email to an address the customer service representative gave us After asking if this process would take long he told me that it would
My luggage was damaged on trip from Guadalajara to San Francisco on 1/28/The wheels on my chesuitcase were broken off completelyLuggage did not appear on carousel for minutes after we arrived to pick up area, when a supervisor went to unloading area to see what hold up wasWe noticed that many suitcases were open and/or had zippers undoneI contacted them through email on 1/29/and received a case number: *** stating I would be contacted shortlyPhotos were includedWhen two weeks went by with no response I called and they suggested I email them again, which I didThis process has been repeated to a total of emails and phone callsI have not received any confirmations of them receiving emails as I did the first timeI have asked for a phone number to luggage complaint department, but am told it does not have a numberTheir last suggestion was for me to send a complaint to the department that has not been responding to my complaintI asked if this seem
Lost luggage We flew from *** ** *** *** via AeroMexico with layovers Do not know where the luggage got lost COMPLAINT= We have been unable to talk to anyone on the phone They said we need to use a *** but that won't work without a reference # which we were not given by their representative Numerous phone calls, e-mails no response Customer Service will not help Many calls would not go through due to full mailboxes
The phone number given to us on our claim form also has a full mailbox and we were told we can only call from 7:30PM to 1:30AM Still can not get to them
Our lap top computer was in our luggage and it is needed for our business Need some action!
On september 18th myself my husband and of our children took a trip to mexico to visit family.On our return trip home to portland oregon it did not go well at allwe left in more than enough time to get to the airport to safely return homeHowever a large tour bus went off the side of the rode and we were stuck in traffic for hoursAt this point knowing this was out of my control I phoned aeromexico to let them know of the problemAt this point I asked if I should change our flight or what should I do? I was told that it would not be a problem and to explain it to a agent when I checked in at the ticket counterWhen I got to the airport I was treated terrible! I was told that I would have to now purchase all new tickets to return homeCosting more than what I had origally paid for my round trip tickets, they would do absoloutly nothing to help meAt one point a agent asked me in a very rude way if it was a problem with money??? And I responed with it was a problem with custo
In November of I booked a flight to Ecuador for my father and I for the dates of May 27th to June 10thThe total price of both flights came out to be $Later in February my father was diagnosed with a serious autoimmune disease and was restricted from travelHis doctor told me that he probably wouldn't be around for this upcoming ChristmasA few weeks later I called aermexico to cancel the trip because of my father's illness and they said I could leave the ticket open and use it at any time within the year from it's purchase and they said I would only have to pay $for a name change on my dad's ticketI thought, "ok that's not bad, I'll try to figure out a way to go with someone else at another time." So I called back a little over a week ago and suddenly if I wanted to rebook the flight and change the name there were going to be over $in fees for each personBecause there was a medical issue they told me to email customer relations and have the fees waivedI
Flight was cancelled for no apparent reasonAirline proceeded to overbook me on the next two flights out of the airportSpent days in a hotel with no resolution, decided to cut losses and fly with a different airlineReached out via phone and email on several occasions with no response
I purchased a NONSTOP flight for my father in law, when I received the confirmation of the flight it was in fact flightsFrom LAX-MEXICO CITY (hour refueling, where the passengers could not leave the airplane), continuing on from MEXICO CITY-MERIDAI called and asked to have the flight changed at least to a flight that he could depart the planeHe is a year old man with a heart conditionI was told I would have to pay $which was more then the price of the flightThe flight was advertised as a NONSTOP and this was not considered a layover because they were not allowed to leave the plane
On March 2, 2017, I traveled with Aeromexico from Los Angeles to Buenos AiresI purchased the ticked directly though the airlineI was entitled to two free pieces of luggage of up to kgWhen I checked in online, I was offered to purchase an additional piece of luggage for $55; I took advantage of that offerWhen I dropped off my bags at LAX, I was told that I would not be allowed to check the already paid for third bag unless I paid an additional $According to the employees, the airline website had sold me a "second" piece of luggage, even though my ticket already entitled me to two free piecesThe employees (who, after numerous requests, identified themselves as Maria G*** and supervisor *** ***) acknowledged that their own website's offer was illogical but refused to correct the error in any wayThey completely lacked in courtesy and deliberately delayed the cheand payment process (to the extend that I would have missed my flight had it not been for an air
Well to sum it up, here is the e-mail I sent to Aeromexico customer service
My mom flies to Mexico at the most twice a year and I have always prepaid her baggage online She has a flight that leaves for Mexico City tomorrow 8/13/at 7am from Chicago, IL I tried to pay her baggage online today and I encountered problems with the website
This was the error message I received:
There were problems retrieving the fare rules associated to your itineraryPlease Call us
I called customer service and I talked to a very pleasant agent who told me that maybe there was something wrong with the website and to try again in minutes I waited about an hour and the same thing happened I once again called Customer service and spoke to another agent He then proceeded to tell me that the reason I was not able to purchase was because I had to purchase baggage more than hours prior to departure Well, two points I want to make ONE, the baggage policy page does not SPECIFY
I travel 3-times a year, so I've been on a fair share of different airlinesThis is my first time flying with Aeromexico, and STAY AWAYThis is the absolute worst experience I've ever had with any airline in my lifeI had a flight from Morelia > Mexico City > Los Angeles > SeattleWith a huge language barrier, we wanted to ensure we had everything taken care of well ahead of timeFrom our time from Morelia to Mexico City, the Aeromexico help desk told us that we did not have to go through immigration or customs until we landed in Los AngelesWe were informed that we needed to pay the bank in order to get everything taken care ofEvery person we talked to told us something different, including where our luggage wasThe airline obviously did not follow the customs guidelines and caused us to miss our flightWe were present during boarding time and due to their lack of assistance and failure to inform us about the immigration forms in a timely fashion, we missed our flightWe were out of options, and it was ridiculous that Aeromexico and *** airlines refused to assist us in getting us onto the next flight as soon as possibleThey didn't offer a standby or any sort of option and immediately told us to pay for the penalty and the fineWith the language barrier, we were unable to explain the situation to its full potential, and we were forced to purchase ~$in return flights with refusal to discuss with us any furtherThe attendants at the desk told us to our face that we did not know what we were doing and that this is our full responsibility and completely blamed everything on usThe supervisor working at the time shoved papers in my face without giving me a chance to explain myself and told me to call customer serviceThe supervisor showed absolutely no empathy and told me this verbatim: "This is your own faultGo find a credit card if you don't have any money, it's not my problem." This SUPERVISOR was the rudest, unempathetic, misunderstanding, condescending individual I've ever encountered in the hospitality industryIronic, right? You'd think they're customer orientedThink againTo add on top of that, they lost our luggage after we purchased the new return ticket, and we spent hours before locating it in SeattleThe Aeromexico supervisor also told us to pick up our bags in Mexico City, which caused a further delay in our flightWe had to go through baggage claim to find an agent to locate our luggage, who then told us that our luggage was in Los AngelesWe went through several different lines before getting to the Aeromexico baggage claim area just to find this outThen upon our arrival in Seattle, our luggage - of course - was no where to be foundWe missed a full day of work, appointments with our clients, and we're $in the holeNo empathyNo refundNo compensationStay away from this airlineI'm warning you now
I booked a trip through ***The names were not correct and the airline would not correct themI spent a total of hours on the phone with Aeromexico and ***I spoke with Mark at Aeromexico on 3/for a total of almost hours, and he hung up on me twice and lied to me (it was a miracle I was able to call back and get hi on the phone again)He advised me I can leave the ticket as "open ticket" and rebook my travel with a different nameAfter call was disconnected (twice), I spoke with another rep and was told that was not accurate and ticket had to get rebooked under same names (which made no sense since I would clearly have the same issue)Meanwhile I get an e mail saying they cancelled my flights clearly based on incorrect informationI have not been able to sleep and have been experiencing anxiety dealing with their lack of customer serviceI was on hold to speak to a supervisor for hour and minutes with no success
I am writing in regards to a very horrible experience I had with the above mentioned flightI was flying from BJX-MEX and later arriving to ORDEverything was fine until I arrived in MEXI arrived around 11:pm in Mexico City to change flightsWhen I arrived to MEX, I asked representatives where my flight will be exiting fromThey explained to me that I arrived to early and that I couldn’t be told where it would be departing from since it still had not been determinedThey explained to me to look at the screens and that it should appear hour prior to my departure, which was at 1:amI waited and finally did not see anything on the screen, they explained to me that I was looking at the big screens and to try to look at the little screensThe representative explained as long as I was there minutes before boarding I was fineAt about 12:am I was getting very nervous and I asked them again, they said I still had time and referred me to a gate where they stated is where
I bought a ticket for my father to flight from mexicoWhen I purchase the ticket it was done thru aeromexicoOnthe ticket was a luggage included to documentAnd today when I check in it had nothimg and they are charging me dlls
I have never had a more difficult nor disappointing experience with not only an airline, but with a companyAeromexico does not care about its customers and every representative we have had the displeasure of communicating with seems to blame us for our missing bagMy fiance and I were scheduled to fly out of SFO to Mexico City on December 1, Our initial flight was delayed and then cancelledWe had to retrieve our bags and book ourselves a new flight; yet when we went to baggage claim only one bag was thereWe were helped by a representative of the company that ultimately found our bag on December 13, in Los Angeles (somewhere we never even traveled to)She informed us that the bag would be flown to SFO the following day and then delivered to our houseIt is now January 12, and we are still without the bag or compensation for itThe representative helping us at SFO no longer responds to our calls or emailsWhen we call the provided 1-number we are put on hold and ultimately hung up onAny attempt of communication is a dead endWe finally wrote on the Aeromexico *** wall and were pleased when we received word back from the companyThey provided us an email to submit our claim to and said we would hear back within 2-daysIt has been two weeks and we still have not heard back from anyoneWhenever we write on their *** wall they talk in circles asking for information that we were never givenUltimately, they seem to blame us for the missing luggage and actually are very rude in their responsesWhy are they incapable of following through? When an airline looses your luggage it is their responsibility to reimburse youAre they so cheap that they refuse to reimburse us? We were headed to a wedding in which my fiance was a groomsman and he had very nice clothing in there - we simply want the bag or to be reimbursedIf it was in their possession recently why did they loose it a second time!?
This company has no respect for it's customersI will absolutely never recommend my friends or family to fly this airlineTo blame the customer for a lost bag is ridiculousHorrible customer serviceHorrible employeesHorrible attitudesHorrible way to run a businessWe have been nothing but polite waiting patiently for our bag
I still haven't gotten a full refund on my flight tickets that I cancelled within hoursI will need to start from the begin because I think that where the problem beginsOn June 4th I purchased my round trip tickets online from the Aeromex website using my *** account as my payment method which was charge $I later found out that I needed to change the time of my flight so I called the number to change the flight that was on Jun 5thIn order for me to change the time of the flight I would need to provide my credit card to pay for the differenceThat card was charge $for the new flight timeSo I was charge a total of combining the two different payment methodsThat don't seem right to me so I cancelled all my tickets and ask for a refundI was told that wasn't a problemThe problem was I didn't get a cancellation conformation via email so I called to confirm the refund, I was told the refund was being processed, and if don't received itI should
I bought a plane ticket on March the for $with seat 4E confirmed and everything else (as any standard airline's plane ticket) then a few days before my trip I check my itinerary and it said that my flight wasn't confirmed and that I didn't have a seatSo I called customer support and they informed me that I needed to pay $It was an urgent trip for me because I had o take my mother to the hospitalSo, I had no choice but to agreeThen I check my original ticket to find out that I already had a seatThen they sad that I'll get a special line to check in my luggage and that they'll deliver my luggage before others for that extra feeI got to the airport and there was no special line to check inThe staff was letting people cut the lineThey asked me to go to the chedesk but returned me back to the line because a Priority customer arrivedI lost my place in lineIn addition, my bag was one of the last ones to get on the band
Dear Customer Relations,
My name is *** *** I am flying from Los Angeles to Santiago de Chile on Dec 1, I am flying with my partner, *** ***, as well and we have had numerous difficulties with Aeromexico due to the airline canceling our original flights, then rebooking us on flights that we on completely different days
Reservation Code for *** ***: ***
Reservation Code for *** ** *** ***
As you can see, I have primarily been in contact with Aeromexico regarding the changes made to our flight*** and I were originally flying together from Los Angeles to Santiago on Dec We purchased our tickets using an agent, *** About weeks ago, we received notification that our flights had been changed to Decand that the flight we were originally booked on no longer existedBecause we were planning this trip for quite a while, we had already made plans in Santiago that required us to be in Santiago on Dec
While talki