Worst customer assitance ever! My son passed away while traveling abroad, the booking company said that I should be able to get a waiver from penalty fees due to the aweful circuntancemonths on and still got no refund whatsoever for a single penny of the $penalty fee for rebooking with AeromexicoThat is not even counting with airfare defferenceI have gonne through much less in prior trip with ***, and I was be able to get those penalty fees waived with no problem
On March 30th, my flight AM from Las Vegas to Monterrey was canceledAeromexico offered a new direct flight on Friday 31th at PM from Las Vegas to Monterrey which I acceptedNo hotel, food or transportation was provided by the airline
At the time I went to the checking service to have my new ticket they printed to me two tickets, one from Las Vegas to Mexico City on Friday 31th with connection to connection to Monterrey on Saturday April 1st, I rejected this offer and my flight with Aeromexico was canceledThe manager at Las Vegas talked to me and He said Aeromexico changed the flight because they need the plane first at Mexico City, His recommendation was to submit a customer complaint to Aeromexico due to a change on my flightI submitted it and it was rejected because I accepted the "protection flight"
I agree I accepted the protection flight after cancellationMy point is that they offered a direct flight to my final destination and at the end they provided a dif
On my way back from my trip to Cancun my friends and I had a layover in Mexico City, our flight was *** which was supposed to depart Wednesday September 05, at 6:20pmMy friends and I went over to the TV info flight and we all saw gate Around 6:10pm we started noticing that people with the destination to Sao Paulo, Brazil were boarding on our gate so my friend quickly looked up our flight on google and the gate had changed to gate We had been there for about an hour and there was NEVER an announcement referring to a gate change, or names of passengers missing, or last call for the flightMy friends and I RAN to the other side of the airport, we made it to the gate at 6:19pm but the guy said the plane had already left and that we would wait for the next flight outHe directed us to where we could get helpedWe spoke to about different managers, they were all females, and the first one was not able to help us, she said that sadly we would have to get new tickets, ran
I bought a airline ticket from Aeromexico and Insurance travel, while in Mexico I got sick I was unable to come back to the USA due to my medical conditionI did call the Travel insurance phone number I got from Aeromexico in order to fill forms for suspension of traveling due to medical condition request by a DoctorI summited all the documentation I was requested on September 29,one month later I was notify by e mail my claim has been denied due to the ticket being InternationalWhy was I able to purchase insurance for this flight if I am not allowed to use it? I had to cancel my flight due to medical conditions and I should be reimbursed the amount of my ticket because I paid extra for insuranceIf Aeromexico reviews the case and they provided me with the forms that I completed and submitted, why didn't anyone notify me that it was international and my claim would not be acceptedThey also never forwarded me to the right place to complete my claimOn sep29, I need
I scheduled and vacation and booked a flight to mexico My daughter who is a minor child has fallen ill and was scheduled to have surgery on her skull As a result we are unable to attend our vacation and have medical documentation that states this It was submitted through at least different emails that were provided by Aeromexico and not person will return our call regarding our refund They have ignored and not even responded to my MULTIPLE emails, and were given every opportunity to make right and give us a full refundThis business ignores their consumers and lies about their policies and procedures without even so much as a return call
My wife and I had purchased plane tickets on 8-3-for *** ***, after we booked the trip we started hearing of all these violent acts on tourists including killing tourists or poisoning them with tainted alcohol We do not feel safe traveling to this country any longer We tried to reason with the airline so that we could receive a refund even if it was a partial one *** solutions were to pay more money than the original ticket for a later flight but only to *** The trip is scheduled for *** *** *** We feel our safety concerns are valid and should supercede whatever restrictions the airlines have
I was scheduled to Fly from Poza Rica Mexico to Mexico city on areroMexico and then onward on another AeroMexico flight
AeroMexico cancelled itsa flight from PozaRica and rebooked us on *** *** charges differently than aeroMexico for excess luggage
We paid excess luggage charges in Poza Rica and then again on aeroMexico in Mexico city
Our flight contract was with AeroMexico and they should have ensured we only paid for our excess luggage what we would have paid if AeroMexico had not cancelled their flight
Aeromexico Does Not Care About Their Customers And It Shows!
Back on Wednesday, June 1st, 2016, I took My Very First Flight Using My Precious 30,SkyMiles That I Have Religiously Saved For Through *** *** To Go From Buenos Aires, Argentina To Toronto, Ontario Canada and I did NOT have a Very Good Experience at all!
To Start Off: The Flight Did NOT Take Off For At Least One Full Hour so basically we did NOT leave from Buenos Aires, Argentina as scheduled and we did NOT receive any type of Compensation For This Horribly, Drastic Delay!
Before We Received Our First Lunch Meal, One Of Your Flight Attendants Made A Very Strange Request And Demanded To Have All Of The Window Shades Closed During Daylight Hours!
Please NOTE: I Never experienced this before on any airplane in my life and asked Why and Never Received An Answer!
I felt Very Uncomfortable With This To Say The Very Least!
To Continue On: Shortly After That Incident, They Did Serve Us A Pasta Or Chicken Lunch, However, The Portions Were Not Very Large At All Compared To *** ***' PortionsI did In Fact ask for An Extra Meal because I Was Starving With Their Small Portioned Meals and Waited Over An Hour for one and sadly one of Their Flight Attendants Came Back And Told Me That There Were No More Meals which I did Not Believe because Not Only Was The Plane Half Way Full During My First Flight, but even One Of Their Customers Who Was Sleeping Near Me and Got His Meal Quite Late (Close To An Extra Hour Longer That I Had Waited) and it is Simply Amazing That There Was Still A Meal For Their Other Customer (Even Though It Was Rather Late), but there was NOT An Extra Meal For ME!
How Ridiculous and Very Selfish Does It Get!
Last, but Not Least, Their Inflight Entertainment System Definitely Needs Improvement as well!
During my Infllight Experience, I was NOT able to Find One Single News Station such as Fox, Cnn, Bbc, etcI have Never been on an airplane that does Not have any News Station on their Inflight System and Aeromexico Is The First!
When it came to search for Music Albums on Their Music Stations, there was also a Very Poor Selection as well!
and.....When it came to Television Shows, Yes, They Have Some, but For Example, They Have No Cooking Shows, such as Kitchen Nightmares, No Designing Shows such as Hgtv, etcPlease NOTE: Aeromexico should examine Delta's Inflight Entertainment System and Follow Their Steps and Perhaps They Would Have A Much Better Service!
Obviously!
Please Note: I want to touch on One More Thing That Bothered MeSince Back On My First Flight, we were NOT Served Dinner, then by the time I got to My Second Flight, I was still Starving and sadly, there was NO Dinner Being Served on My Final Flight and I had to wait until the Very Next Morning For The Small Breakfast to be served!
Overall, this was Not A Very Good Aeromexico Inflight Experience and Definitely Not Worth My 30,Hard Earned Skymiles That I Used To Purchase This One Way Flight!
For Your Information, I am Now Going To Provide You With Some Vital Details That I Got From My Two Tickets, Along With Other Pictures In The Attachments For Your Reference And Further ReviewOverall, This Was Not A Very Good Flight And Not A Very Good Deal For 30,Skymiles!
Please Note: I did send out this letter of Very Serious Complaint to all of Aeromexico's Top Executives and I did receive two (2) Unhelpful Reply Letters:
One From Monserrat *** and the other from Edouard *** *** Both of them were Useless, Greedy and Selfish and Offered Me No Resolution and No Compensation For My Legitimate, Serious Complaints!
Please Note: They could have offered Me some *** Skymiles Back To My Account For This Disgusting, Horrible Service!
Instead, They Offered Me Nothing!
I am Never Flying With Aeromexico Again!
Final Thoughts: This Is Exactly The Type Of Low Class Service That You Get *** *** *** * *** *** *** ***!
Myself and my family were denied to board a plane back home due to the fact that AeroMexico removed our luggage out of the plane We were in the airport since 2pm and our flight was at 6:15pm we waited this long and they told us that we were not going to board the plane, I started crying because I needed to be back to the USA the next day due to my job and the supervisor from Aeromexico told me that I need it to be quite or leave because the other people there were watching me and it was not good for the image of the Airline, my husband ask the representative why were they doing this and he Reply " Welcome to Mexico" we had to stayed in a hotel until the next day and buy airline ticket with another airline to fight back home I've been trying to get in touch with a manager over the phone by calling the corporate number and the've told me that they dont have a supervisor and that they cant help me because all they do is sale tickets I have a video of everything that happened
We purchased tickets to fly to *** *** for Dec 24, On Dec I was diagnosed with leukemia and immediately admitted to a hospital hours from home I had to remain hospitalized for the next days and then required to stay within min of the hospital till mid May We cancelled our flights and after jumping through the required hoops were told through email that we would be receiving a full refund due to our circumstances On April I receive yet another email stating Aeromexico had never confirmed any refund even though I have and offered to send them a copy of the first email stating that the refund would be given All emails and forms of contact after receiving this email have been ignored
My family of five booked tickets for departure date July 2, 2016, for flights *** *** *** and flights *** ***We bought the tickets over the phone directly from AeroMexicoOur flight from San Francisco was delayed, and after we landed we were forced to wait in a very long line at immigrationWe told several local immigration employees about the short time we had to catch our second leg of the flight, but nobody caredAfter we went through immigration, we were sent to the AeroMexico counter to get our boarding passes for our flight from Mexico City to HavanaBy that time we missed our original flight to Havana (***)We were told that there were no empty seats on the next two available flight to Havana and that the third flight (the following day in the evening) would cost us over $1,per personThe other option was to fly through San Jose (Costa Rica) at the cost of $1,per ticketThe airline refused to take any responsibility for having sold us essen
On 04/28/2017, flight #***, Aeromexico*** *** *** and my brother *** *** *** arrived at the airport in Tapachula Chiapas, Mexico at 8:AM to take a flight from Tapachula Chiapas to Mexico City and Mexico City to Houston, TX The flight from Tapachula to Mexico was going to take off at 8:AM When we were in the office, a woman who was in charge of the desk asked us for a printed ticketWe told her that he did not have itWE showed her the electronic ticket using our cell phoneShed refused to search our names in the computerShe told us that she was not able to search because the computer was closed to enter the planeWe told her that there were more people waiting in the room She told us that is was too late and went to talk to other customers She told us to called the customer services to change our flightWhen we called customer services, we were told that the itinerary change was going to cost $for me and $for my brother **
My husband and I called Aeromexico customer service to talk to someone about canceling our flight due to the Zika virus and my pregnancyI booked the flight back in February and found out I was pregnant at the end of May My doctor advised me not to travel due to Zika and the risksThe person he spoke with said we could cancel our flights and have a credit that we only have 6-months to use, or if we wanted to send proof of pregnancy, we could get a refundAfter the phone call, I received an email stating I needed to send my doctor's name, their home phone number, along with their cell phone number, their picture ID, a copy of their diploma stating their medical profession, a copy of their medical license, their signature, my personal health records showing what conditions I have, what I am being treated for, medications, prognosis, etcI feel that this is all very illegalThis is personal dataThere are privacy lawsMy doctor won't even give me their home number,
I booked a flight from Guadalajara Mexico to Puerto Vallarta, flight # *** on May 05/16, I was hours early got my boarding pass and had to wait for hours after the flight schedule for the Aereo Mexico to tell us that the flight was canceled with no explanationAppearantly they didn't sell enough seatsNow I can not get a refund or credit because Aero Mexico had contracted out such flight to *** and I had bought the ticket through *** which sent the money to Aero Mexico
We filed request for refund due to death in the familyIt has been over a month and we have not heard backProof of death was filed with the requestAeromexico had enough time to sell the ticketsWe cannot believe that they would want to double the profit on the deathPlease refund our tickets!
Case number is ***
Aeromexico confirmation number ***
*** * *** Adult
E-Ticket # *** *** *** *** *** * ***
Hello, I took a flight on Aeromexico from Cancun to Mexico City on 8/30/The flight number is ** *** and I had a connecting flight with *** on *** ***I purchased the airline tickets on ***.com and my luggage did not follow me and my wife to ***I filed claim#*** and I still have not heard anything regarding my luggageMy wife's medicine is in the luggage and I am not able to get a refill of her prescriptionI need my luggage and I need it quickly
We purchased two tickets through *** for an Aeromexico flight in April, 2016, Confirmation *** for 6:a.mto arrive in Mexico City and then to Puerto Vallarta for a flight on departing on Oct 28, We arrived at *** Aeromexico counter at 5:a.mto catch our flight and was denied because we were to late according to Manger, Maria M***
We called *** immediately and spoke with *** *** via phone and he spoke with clerk, Selena M***, discussing our situation and he still had in his system the flight was to depart at 6:am, not 6:
We were told by the clerk, Selena M*** and then manger, Maria M***, that we were late because the schedule had changed two months ago The flight still had minutes to take off, but Maria M***, after we pleaded and pleaded to make a concession because it was not our fault due to the fact no one, either *** or Aeromexico, informed us of the flight change, refused saying that there was a mandate of
After my flight with AeroMexico on 01/03/from Mexico City to Dallas, my two pieces of baggage never arrivedAt the Dallas airport I was unable to find any AeroMexico staff who could help meI called the AeroMexico call center, where they gave me a number for HoustonThe staff in Houston told me they could not help me and gave me a number in Dallas that I should call during business hoursI begged *** *** (I had missed my connecting flight with them due to AeroMexico) and they very kindly made an exception for me and my 8-year-old daughter to get on their next flight to AustinI called the Dallas number several times and left messages, but nobody called me backI called the Call Center again to inform them, and an employee named Eduardo suggested I drive all the way to Dallas, which is hours away from my home, to attempt to file my lost baggage claimI called the Dallas airport, where they told me this idea was folly, as AeroMexico staff is not necessarily there
Good afternoon, the reason of my complain is due to the reason that an Aeromexico supervisor and her employees didn't let me in the plane and made me miss my flight which was at 1:30pm (at the San Franscisco airport), because they told me I couldn't leave the country and enter my country (Peru) to visit because I did not have my Green Card with meSo I told them that in other flights in the past (in American Airlines) I have done that in a couple of ocassions and that I knew my rights and laws because I am a law student, and that the only problem of not having my Green Card at the moment was when re-entering the U.S, and that wasnt going to be a problem because I was going to have a family member send my Green Card to me over thereSo then after missing my flight I had to take Uber back home (to Sacramento, CA) which is hours away, grab my Green Card and come back to the airport (more hours) and book another flight at 11pmThen they made me pay a "Penalty" of $to re book bec
Worst customer assitance ever! My son passed away while traveling abroad, the booking company said that I should be able to get a waiver from penalty fees due to the aweful circuntancemonths on and still got no refund whatsoever for a single penny of the $penalty fee for rebooking with AeromexicoThat is not even counting with airfare defferenceI have gonne through much less in prior trip with ***, and I was be able to get those penalty fees waived with no problem
On March 30th, my flight AM from Las Vegas to Monterrey was canceledAeromexico offered a new direct flight on Friday 31th at PM from Las Vegas to Monterrey which I acceptedNo hotel, food or transportation was provided by the airline
At the time I went to the checking service to have my new ticket they printed to me two tickets, one from Las Vegas to Mexico City on Friday 31th with connection to connection to Monterrey on Saturday April 1st, I rejected this offer and my flight with Aeromexico was canceledThe manager at Las Vegas talked to me and He said Aeromexico changed the flight because they need the plane first at Mexico City, His recommendation was to submit a customer complaint to Aeromexico due to a change on my flightI submitted it and it was rejected because I accepted the "protection flight"
I agree I accepted the protection flight after cancellationMy point is that they offered a direct flight to my final destination and at the end they provided a dif
On my way back from my trip to Cancun my friends and I had a layover in Mexico City, our flight was *** which was supposed to depart Wednesday September 05, at 6:20pmMy friends and I went over to the TV info flight and we all saw gate Around 6:10pm we started noticing that people with the destination to Sao Paulo, Brazil were boarding on our gate so my friend quickly looked up our flight on google and the gate had changed to gate We had been there for about an hour and there was NEVER an announcement referring to a gate change, or names of passengers missing, or last call for the flightMy friends and I RAN to the other side of the airport, we made it to the gate at 6:19pm but the guy said the plane had already left and that we would wait for the next flight outHe directed us to where we could get helpedWe spoke to about different managers, they were all females, and the first one was not able to help us, she said that sadly we would have to get new tickets, ran
I bought a airline ticket from Aeromexico and Insurance travel, while in Mexico I got sick I was unable to come back to the USA due to my medical conditionI did call the Travel insurance phone number I got from Aeromexico in order to fill forms for suspension of traveling due to medical condition request by a DoctorI summited all the documentation I was requested on September 29,one month later I was notify by e mail my claim has been denied due to the ticket being InternationalWhy was I able to purchase insurance for this flight if I am not allowed to use it? I had to cancel my flight due to medical conditions and I should be reimbursed the amount of my ticket because I paid extra for insuranceIf Aeromexico reviews the case and they provided me with the forms that I completed and submitted, why didn't anyone notify me that it was international and my claim would not be acceptedThey also never forwarded me to the right place to complete my claimOn sep29, I need
I scheduled and vacation and booked a flight to mexico My daughter who is a minor child has fallen ill and was scheduled to have surgery on her skull As a result we are unable to attend our vacation and have medical documentation that states this It was submitted through at least different emails that were provided by Aeromexico and not person will return our call regarding our refund They have ignored and not even responded to my MULTIPLE emails, and were given every opportunity to make right and give us a full refundThis business ignores their consumers and lies about their policies and procedures without even so much as a return call
My wife and I had purchased plane tickets on 8-3-for *** ***, after we booked the trip we started hearing of all these violent acts on tourists including killing tourists or poisoning them with tainted alcohol We do not feel safe traveling to this country any longer We tried to reason with the airline so that we could receive a refund even if it was a partial one *** solutions were to pay more money than the original ticket for a later flight but only to *** The trip is scheduled for *** *** *** We feel our safety concerns are valid and should supercede whatever restrictions the airlines have
I was scheduled to Fly from Poza Rica Mexico to Mexico city on areroMexico and then onward on another AeroMexico flight
AeroMexico cancelled itsa flight from PozaRica and rebooked us on *** *** charges differently than aeroMexico for excess luggage
We paid excess luggage charges in Poza Rica and then again on aeroMexico in Mexico city
Our flight contract was with AeroMexico and they should have ensured we only paid for our excess luggage what we would have paid if AeroMexico had not cancelled their flight
Aeromexico Does Not Care About Their Customers And It Shows!
Back on Wednesday, June 1st, 2016, I took My Very First Flight Using My Precious 30,SkyMiles That I Have Religiously Saved For Through *** *** To Go From Buenos Aires, Argentina To Toronto, Ontario Canada and I did NOT have a Very Good Experience at all!
To Start Off: The Flight Did NOT Take Off For At Least One Full Hour so basically we did NOT leave from Buenos Aires, Argentina as scheduled and we did NOT receive any type of Compensation For This Horribly, Drastic Delay!
Before We Received Our First Lunch Meal, One Of Your Flight Attendants Made A Very Strange Request And Demanded To Have All Of The Window Shades Closed During Daylight Hours!
Please NOTE: I Never experienced this before on any airplane in my life and asked Why and Never Received An Answer!
I felt Very Uncomfortable With This To Say The Very Least!
To Continue On: Shortly After That Incident, They Did Serve Us A Pasta Or Chicken Lunch, However, The Portions Were Not Very Large At All Compared To *** ***' PortionsI did In Fact ask for An Extra Meal because I Was Starving With Their Small Portioned Meals and Waited Over An Hour for one and sadly one of Their Flight Attendants Came Back And Told Me That There Were No More Meals which I did Not Believe because Not Only Was The Plane Half Way Full During My First Flight, but even One Of Their Customers Who Was Sleeping Near Me and Got His Meal Quite Late (Close To An Extra Hour Longer That I Had Waited) and it is Simply Amazing That There Was Still A Meal For Their Other Customer (Even Though It Was Rather Late), but there was NOT An Extra Meal For ME!
How Ridiculous and Very Selfish Does It Get!
Last, but Not Least, Their Inflight Entertainment System Definitely Needs Improvement as well!
During my Infllight Experience, I was NOT able to Find One Single News Station such as Fox, Cnn, Bbc, etcI have Never been on an airplane that does Not have any News Station on their Inflight System and Aeromexico Is The First!
When it came to search for Music Albums on Their Music Stations, there was also a Very Poor Selection as well!
and.....When it came to Television Shows, Yes, They Have Some, but For Example, They Have No Cooking Shows, such as Kitchen Nightmares, No Designing Shows such as Hgtv, etcPlease NOTE: Aeromexico should examine Delta's Inflight Entertainment System and Follow Their Steps and Perhaps They Would Have A Much Better Service!
Obviously!
Please Note: I want to touch on One More Thing That Bothered MeSince Back On My First Flight, we were NOT Served Dinner, then by the time I got to My Second Flight, I was still Starving and sadly, there was NO Dinner Being Served on My Final Flight and I had to wait until the Very Next Morning For The Small Breakfast to be served!
Overall, this was Not A Very Good Aeromexico Inflight Experience and Definitely Not Worth My 30,Hard Earned Skymiles That I Used To Purchase This One Way Flight!
For Your Information, I am Now Going To Provide You With Some Vital Details That I Got From My Two Tickets, Along With Other Pictures In The Attachments For Your Reference And Further ReviewOverall, This Was Not A Very Good Flight And Not A Very Good Deal For 30,Skymiles!
Please Note: I did send out this letter of Very Serious Complaint to all of Aeromexico's Top Executives and I did receive two (2) Unhelpful Reply Letters:
One From Monserrat *** and the other from Edouard *** *** Both of them were Useless, Greedy and Selfish and Offered Me No Resolution and No Compensation For My Legitimate, Serious Complaints!
Please Note: They could have offered Me some *** Skymiles Back To My Account For This Disgusting, Horrible Service!
Instead, They Offered Me Nothing!
I am Never Flying With Aeromexico Again!
Final Thoughts: This Is Exactly The Type Of Low Class Service That You Get *** *** *** * *** *** *** ***!
Myself and my family were denied to board a plane back home due to the fact that AeroMexico removed our luggage out of the plane We were in the airport since 2pm and our flight was at 6:15pm we waited this long and they told us that we were not going to board the plane, I started crying because I needed to be back to the USA the next day due to my job and the supervisor from Aeromexico told me that I need it to be quite or leave because the other people there were watching me and it was not good for the image of the Airline, my husband ask the representative why were they doing this and he Reply " Welcome to Mexico" we had to stayed in a hotel until the next day and buy airline ticket with another airline to fight back home I've been trying to get in touch with a manager over the phone by calling the corporate number and the've told me that they dont have a supervisor and that they cant help me because all they do is sale tickets I have a video of everything that happened
We purchased tickets to fly to *** *** for Dec 24, On Dec I was diagnosed with leukemia and immediately admitted to a hospital hours from home I had to remain hospitalized for the next days and then required to stay within min of the hospital till mid May We cancelled our flights and after jumping through the required hoops were told through email that we would be receiving a full refund due to our circumstances On April I receive yet another email stating Aeromexico had never confirmed any refund even though I have and offered to send them a copy of the first email stating that the refund would be given All emails and forms of contact after receiving this email have been ignored
My family of five booked tickets for departure date July 2, 2016, for flights *** *** *** and flights *** ***We bought the tickets over the phone directly from AeroMexicoOur flight from San Francisco was delayed, and after we landed we were forced to wait in a very long line at immigrationWe told several local immigration employees about the short time we had to catch our second leg of the flight, but nobody caredAfter we went through immigration, we were sent to the AeroMexico counter to get our boarding passes for our flight from Mexico City to HavanaBy that time we missed our original flight to Havana (***)We were told that there were no empty seats on the next two available flight to Havana and that the third flight (the following day in the evening) would cost us over $1,per personThe other option was to fly through San Jose (Costa Rica) at the cost of $1,per ticketThe airline refused to take any responsibility for having sold us essen
On 04/28/2017, flight #***, Aeromexico*** *** *** and my brother *** *** *** arrived at the airport in Tapachula Chiapas, Mexico at 8:AM to take a flight from Tapachula Chiapas to Mexico City and Mexico City to Houston, TX The flight from Tapachula to Mexico was going to take off at 8:AM When we were in the office, a woman who was in charge of the desk asked us for a printed ticketWe told her that he did not have itWE showed her the electronic ticket using our cell phoneShed refused to search our names in the computerShe told us that she was not able to search because the computer was closed to enter the planeWe told her that there were more people waiting in the room She told us that is was too late and went to talk to other customers She told us to called the customer services to change our flightWhen we called customer services, we were told that the itinerary change was going to cost $for me and $for my brother **
My husband and I called Aeromexico customer service to talk to someone about canceling our flight due to the Zika virus and my pregnancyI booked the flight back in February and found out I was pregnant at the end of May My doctor advised me not to travel due to Zika and the risksThe person he spoke with said we could cancel our flights and have a credit that we only have 6-months to use, or if we wanted to send proof of pregnancy, we could get a refundAfter the phone call, I received an email stating I needed to send my doctor's name, their home phone number, along with their cell phone number, their picture ID, a copy of their diploma stating their medical profession, a copy of their medical license, their signature, my personal health records showing what conditions I have, what I am being treated for, medications, prognosis, etcI feel that this is all very illegalThis is personal dataThere are privacy lawsMy doctor won't even give me their home number,
I booked a flight from Guadalajara Mexico to Puerto Vallarta, flight # *** on May 05/16, I was hours early got my boarding pass and had to wait for hours after the flight schedule for the Aereo Mexico to tell us that the flight was canceled with no explanationAppearantly they didn't sell enough seatsNow I can not get a refund or credit because Aero Mexico had contracted out such flight to *** and I had bought the ticket through *** which sent the money to Aero Mexico
We filed request for refund due to death in the familyIt has been over a month and we have not heard backProof of death was filed with the requestAeromexico had enough time to sell the ticketsWe cannot believe that they would want to double the profit on the deathPlease refund our tickets!
Case number is ***
Aeromexico confirmation number ***
*** * *** Adult
E-Ticket # *** *** *** *** *** * ***
Hello, I took a flight on Aeromexico from Cancun to Mexico City on 8/30/The flight number is ** *** and I had a connecting flight with *** on *** ***I purchased the airline tickets on ***.com and my luggage did not follow me and my wife to ***I filed claim#*** and I still have not heard anything regarding my luggageMy wife's medicine is in the luggage and I am not able to get a refill of her prescriptionI need my luggage and I need it quickly
Horrible experience, customer service, harrassment and careless serviceNo stars at all
We purchased two tickets through *** for an Aeromexico flight in April, 2016, Confirmation *** for 6:a.mto arrive in Mexico City and then to Puerto Vallarta for a flight on departing on Oct 28, We arrived at *** Aeromexico counter at 5:a.mto catch our flight and was denied because we were to late according to Manger, Maria M***
We called *** immediately and spoke with *** *** via phone and he spoke with clerk, Selena M***, discussing our situation and he still had in his system the flight was to depart at 6:am, not 6:
We were told by the clerk, Selena M*** and then manger, Maria M***, that we were late because the schedule had changed two months ago The flight still had minutes to take off, but Maria M***, after we pleaded and pleaded to make a concession because it was not our fault due to the fact no one, either *** or Aeromexico, informed us of the flight change, refused saying that there was a mandate of
After my flight with AeroMexico on 01/03/from Mexico City to Dallas, my two pieces of baggage never arrivedAt the Dallas airport I was unable to find any AeroMexico staff who could help meI called the AeroMexico call center, where they gave me a number for HoustonThe staff in Houston told me they could not help me and gave me a number in Dallas that I should call during business hoursI begged *** *** (I had missed my connecting flight with them due to AeroMexico) and they very kindly made an exception for me and my 8-year-old daughter to get on their next flight to AustinI called the Dallas number several times and left messages, but nobody called me backI called the Call Center again to inform them, and an employee named Eduardo suggested I drive all the way to Dallas, which is hours away from my home, to attempt to file my lost baggage claimI called the Dallas airport, where they told me this idea was folly, as AeroMexico staff is not necessarily there
Good afternoon, the reason of my complain is due to the reason that an Aeromexico supervisor and her employees didn't let me in the plane and made me miss my flight which was at 1:30pm (at the San Franscisco airport), because they told me I couldn't leave the country and enter my country (Peru) to visit because I did not have my Green Card with meSo I told them that in other flights in the past (in American Airlines) I have done that in a couple of ocassions and that I knew my rights and laws because I am a law student, and that the only problem of not having my Green Card at the moment was when re-entering the U.S, and that wasnt going to be a problem because I was going to have a family member send my Green Card to me over thereSo then after missing my flight I had to take Uber back home (to Sacramento, CA) which is hours away, grab my Green Card and come back to the airport (more hours) and book another flight at 11pmThen they made me pay a "Penalty" of $to re book bec