P I C S Investment Company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
I am rejecting this response because:AARP is merely requesting an update from *** AARP needs to be become more proactive with companies it endorses Nothswithstanding my disappointment, I am hopeful that the requested update will bring resolution to this matter
Regards,
Brian Smith

February 28, *** *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington, DC RE: *** ***, Complaint #: *** Dear *** ***: We are in receipt of your letter dated 2/17/2017, regarding the complaint
of *** ***, # ***, about receiving auto-dialed (robo) calls from AARP. We have investigated this matter and welcome the opportunity to respond. In the complaint, *** *** states that he has had no business relationship with AARP. However, according to our records, a new membership was created on 10/13/2003, for *** *** that lists *** *** as secondary on the accountThe account was given membership #*** and the following activity is on this account: On 10/13/2003, we received a payment of $to create an AARP membership for months. The address given at this time was *** *** ***, Jersey Village, TX ***; On 8/1/2004, a payment of $was received to renew the account for three years;The account expired for non-payment on 10/31/2007;On 2/11/2014, we received a check for $to reinstate the account for years. On 2/28/the account expired for non-paymentThe current address on file is *** *** *** *** Houston, TX ***, which is the address given on the complaintAccording to our records, we do not show the phone number in the complaint, ###-###-####, on the ***’ account. Nor do we have a record of the number ###-###-#### on any of AARP’s robo call (advocacy) campaign lists Having noted above that we do not have ###-###-#### or another phone number in our files, we have taken steps to prevent any AARP phone calls to **and ***. Further, regarding calls from our partner Service Providers, we are unaware of any healthcare survey calls initiated by *** ***. Accordingly, the only calls AARP-affiliated companies would make are relative to policy holders’ insurance, i.epertaining to their prescription refills, or specific claim processing. These calls would not fall under the do not call list We would be happy to investigate the matter further if *** *** has additional detail about the calls cited in his complaint. Additionally, should you or *** *** have questions or other concerns, please contact me directly and I'll be glad to offer further assistance. I can be reached via email at, [email protected], or through the mail at: AARP, Member Communications Ombudsman, E St, NW, Washington, DC 20049, Attention: Hilary L***As a leading advocate for consumers, AARP takes very seriously our obligations to comply with federal and state laws governing the use of auto-dialing technologies and other means of communicating with our members via telephone. I hope this information has been helpfulIt is our hope that through our actions we demonstrate our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. If there is anything we can discuss with you in the future, please don't hesitate to contact us. Sincerely, Hilary L*** Member Communications Ombudsman

*** *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington, DC RE: *** ***, Complaint #*** Dear *** ***: We are in receipt of your letter dated, 8/17/2016, regarding Complaint #***, from *** ***,
concerned about AARP’s renewal notices and our special renewal offers. I have investigated this matter and welcome the opportunity to respondAccording to our records, *** *** is an 8-year member of AARP and his account is currently paid through 6/30/2018. AARP received his last payment, of $49.00, on 7/19/for a 5-year membership extension. Followion an AARP email he received on, 10/20/2016, offering a 50% savings and a free gift with membership enrollment or renewal. *** *** responded by email thinking the AARP email was a “scam and asked if AARP was registered with the Revdex.com. I apologize if he was given the wrong impression that because his membership was paid through 6/he could not renew his account at the discounted rate. Please know it is never our intention to deceive or take advantage of our members, or indeed any others who we may contact. I would be glad to accommodate *** ***’s desired outcome/settlement and extend his membership by 5-years for the $rate (50% savings) offered in AARP’s 10/20/email solicitationIf *** *** would like me to honor his request or if he has any questions, he may contact me directly and I will be glad to assist him further I can be reached via email at, [email protected], or through the mail at: AARP, Member Communications Ombudsman, *** * *** NW, Washington, DC ***, Attention: Hilary L***Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Hilary L*** Member Communications Ombudsman

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are writing regarding the complaint of *** *** *** that was filed with your office on August 5, and transferred to our office for handling alleging that he continues to receive mailings in his deceased mother’s name (*** ***), and his request to close her on-line login account
with AARP still hasn’t been honoredWe have investigated *** ***’s concerns and welcome the opportunity to resolve this matter.AARP makes every effort to comply with stop mailing and on-line requestsWe apologize for any aggravation these issues may have caused him As *** *** explained in his complaint, our records do indicate that he has contacted AARP on several occasions in an effort to have these requests fulfilled While our files reflect that *** *** contacted us on February 24, to report *** ***’s passing, the account was marked as deceased at that time However, the account was inadvertently reactivated, on June 3, 2016, marked as deceased again on June 3, 2016, and then reactivated again on July 8, I have assumed the duty and responsibility of placing *** ***’s account in “deceased” status permanently, and I can assure *** *** that his request has been performed properly. Our system also shows that *** *** has made prior unsuccessful attempts on June 4, 2016, July 8, and July 23, to stop email communications in his deceased mother’s name and have her on-line login account closed at aarp.org I’ve also taken the necessary steps to prevent any further email communication, and *** ***’s on-line login account has been closed including her on-line community profile As of today, August 29, 2016, the name of *** *** and the following address and on-line address were added to all of AARP’s suppression files:P.OBox ***Springhill, TN *** ***@***.comAlthough the email suppression will take to business days, we ask that *** *** please allow weeks for suppression of *** ***’s address to take full effect due to the membership account being reactivated on two occasions after it was marked as deceased We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers While we are able to suppress our own mailings very quickly, ending those of our providers takes longer Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set MrP***Page 2The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month For this reason it may take a provider up to twelve weeks to delete mailings to a particular address. If *** *** should receive additional mailings or on-line communications after November 21, 2016, and September 12, respectively, he may call me directly at ###-###-####, and it would be my pleasure to assist him further We ask that he please have the mailing available, as each notice has specific codes that will help us suppress *** ***’s name and address more effectively If more convenient, he may send the mailing to me at the following address: AARP, Member Communications Ombudsman, *** * *** ** ***, Washington, DC ***.Thank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely,Angelo *B***Member Communications Ombudsman

October 11, *** *** Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC Re: *** ***, File # *** Dear *** ***: We are in receipt of your letter
regarding the complaint of *** *** that AARP sends her unsolicited membership invoicesWe have investigated this matter and welcome the opportunity to respondWe confirm that *** ***’ AARP membership, #***, expired on February 28, However, on July 31, 2016, someone purporting to be *** *** visited the following website at www.QualityHealth.com, from IP address ***, and responded to an AARP advertisement by clicking the option to receive membership information and an invoiceAs requested, the invoice has been cancelledRegrettably, we cannot recall any mailings already in process, and ask that *** *** please allow 4-weeks for the suppression to take full effect If she should receive any invoicesafter November 22, 2016, she may contact me directly on ###-###-#### and I will be happy to assist her furtherThank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Darlene G*** Member Communications Ombudsman [email protected] cc: *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This is not acceptable, especially since it has been going on for way past that week mark. I know for a fact that it can be stopped immediately. The week junk is a marketing ploy to try to get people interested. In weeks companies hope to change a persons mind. I've had to file complaints in the past because of the same issue with other companies. Too many companies just ignore the no mailing request and claim they can't stop it. No more they'll stop in weeks. I've heard that broken promise at least a dozen times from AARP. The mailings need to stop immediately
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I purchased a vacation through AARP ***I had to change my plansI trip insurance and I was never refunded my airline fees from ***Trip itinerary ***I have tried on other occasions to get this correctedThis level of service is unacceptable and I will never use AARP *** again.I have dollars that was never refunded because of this tripPlease don't tell me again, that *** needs weeks to refund as at this point it has been nine monthsRegards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The history is incorrect I contacted them when I was going thru old files in JanuaryI inquired if there was any money in my AARP FUNDS account.The way it sounds is they kept coming thru for meThey did initially, but once it was found They claimed no knowledge I continually contacted them I have the exact times and dates I left a voice mailI thought Jason F* had left the compny for lack of return phone calls He never gave me another way to contact himThey NEVER sent the check to my brother, either, that they made me aware of In fact, Mr F* said his boss rejected the ideaThen TODAY 05/13, I received a call from Jason F* that they mailed a check via certified mail, What's funny about this is, they are blaming it on the post office, but they are finally coming thru for me only after I contacted the SEC and the Revdex.com Plus, my name is misspelled, both by the Revdex.com & Mr F* My name is *** *** If there is no interest, I will complain again They have had that money since Frankly, I'm very dissatisfied they made me jump thru hoops and turn cartwheels, when they knew it was my money Shame on them
Regards,
*** ***

August 7, Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC 20005 Re: *** ** ***, Complaint #*** Dear Ms***: We are writing regarding the complaint of Ms*** ** *** that was filed
with your office on July 25, and transferred to our office for handling. Ms*** stated that she received mailings requesting payments for services that she never ordered and deems it as a dishonest process to get membership. We have investigated Ms***’s concern and welcome the opportunity to resolve this matterAfter investigating the mailing, it was discovered that an invoice was created in the name of *** *** on April 13, at 2:33pm EST in the amount of $63. Our records also show that the request was made from IP address *** by someone purporting to be Ms*** who visited the following website, ***. The individual responded to an AARP advertisement by clicking the option to receive membership information and an invoice. We apologize for any frustration or inconvenience this matter has caused Ms***As of today, August 7, 2017, we have removed the invoice from our system. Regrettably, we cannot recall any invoices already in progress and ask that she please allow 4-weeks for this change to take full effect. If Ms*** should receive any billing notices after September 15, 2017, she may call me directly at ###-###-#### and it would be my pleasure to assist her further. If more convenient, she can also send the mailing via email at *** or send it to the following address: AARP, Member Communications Ombudsman, *** * Street, NW, Washington, DC Thank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Angelo B***Member Communications Ombudsman

July 22,
*** *** ***
Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
Re: *** ** ***, ID #***
Dear *** ***:
We are in receipt of *** ***’s follow up reply regarding her stop solicitation request of unwanted mailings from AARP and AARP affiliates. I welcome the additional opportunity to respond
In *** ***’s follow up response, she stated that she was receiving unwanted mail from *** ***I would like to reiterate that AARP neither sells nor rents any personal information of our members or registered users of our website to telemarketers, mailing list brokers, or any other companies that are not offering AARP-endorsed services or benefits*** *** is not an AARP-endorsed service or benefitWe suggest that *** *** contact *** *** directly and ask to have her name and address removed from their mailing lists
*** *** also mentioned that she had stopped receiving unwanted mail from *** *** after AARP suppressed her name and address in 2013, but when she contacted *** *** directly in to request just a brochure, she started back receiving more unwanted mail. As of June 24, 2015, we have contacted *** *** and requested to have *** ***’s name recaptured in their suppression lists
Regrettably, we cannot recall any mailings already in progress and ask mail recipients to please allow weeks for the suppression to take full effectWe know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo includes both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer.
Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address
If for an unforeseen reason *** *** should receive any additional mailings after September 16, 2015, she may call me directly at ###-###-#### and it would be my pleasure to assist her further. I ask that she please have the solicitation available at the time of her call, as each mailing has specific codes that will help us to suppress their names more effectivelyIf more convenient, she may mail the solicitation to my attention at: AARP, Member Communications Ombudsman, E Street, NW, Washington, DC
AARP also distributes “generic” promotional mail as part of our overall membership development programThese pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publicationsThese pieces are neither addressed to nor targeted to a particular person or householdAlthough the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household
Thank you again for bringing this matter to our attentionI hope this additional information has been helpful
Sincerely,
Darlene G***
Member Communications Ombudsman
[email protected]

June 27,
***
***
Revdex.com of
Metro Washington, DC and Eastern PA
K
Street, NW 10th Floor
Washington,
DC
Re:
*** ***, File #***
Dear
Mr
***:
We are in
receipt of your letter regarding the complaint of *** *** that he continues
to receive unwanted AARP renewal notices in his name and the name of his
deceased wife, *** ***, despite his efforts to have the mailings stopped We have investigated this matter and welcome
the opportunity to respond
We
apologize for any frustration our mailings may have caused. AARP makes every effort to comply with stop
solicitations requests. However, due to
either an oversight or miscommunication on AARP’s part, we do not have any record
of receiving Mr***’s requests to stop solicitation. It is my pleasure to assist him at this time
As of June
27, 2016, we confirm that Mr***’s expired membership, #3***has been suppressed
so that he will no longer receive renewal noticesWe ask that he please allow weeks for this
suppression to take full effect
If he
should receive mailings after August 8, 2016, I ask that he please contact me
and I will investigate this matter further.
I can be reached on ###-###-####or by email at ***
Thank you
again for bringing this matter to our attentionWe hope this information has
been helpful and that
through our actions we have demonstrated our commitment to enhancing the
quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Darlene
G***
Member
Communications Ombudsman
***

August 2, 2016 *** *** ***Revdex.com of Metro Washington DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington, DC 20005RE: *** ***; Complaint #***Dear *** ***:We are in receipt of your letter, dated 7/28/2016, regarding complaint, #***, of *** ***
concerning her selection of the [Mini] Day Bag offered with her enrollment in AARP. We have investigated this matter and welcome the opportunity to respond.According to our records, *** *** enrolled in AARP on 6/14/2016. Her membership, #***, is active and paid through 6/30/2017. In reviewing her record, it appears she received the correct premium, the Mini Day Bag, that was associated with the *** (**) membership keycode she signwith. According to our online marketing team, this *** campaign has always been associated with the Mini Day Bag. Pursuant to a phone call, from *** *** to the AARP toll-free number, she was also sent the Premium Deluxe Travel Bag (which is also small) on 6/30/2016; this bag has never been featured on ***. A larger, Premium Messenger Bag, is on its way to *** *** via ***. It was ordered on 7/29/2016, with the following *** tracking number: ***. You can check the status of this delivery at: ***://***.Should you or *** *** have any questions, please contact me directly and I will be glad to assist you further I can be reached via email at, [email protected], or through the mail at: AARP, Member Communications Ombudsman, E St, NW, Washington, DC 20049, Attention: Hilary L***We would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely,Hilary L*** Member Communications Ombudsman Tell us why here

August 14, 2015Revdex.com of Metro Washington, DC and Eastern PAK Street, NW 10th FloorWashington, DC 20005 Re: *** F*, Complaint #***To whom it may concern:We are writing regarding the complaint
of Ms*** F* that was filed and transferred to our office for handling on July 27, 2015. The complaint is in regards to AARP declining to refund upon request her membership cancellation of $along with a $refund that was processed by “Member ID” for funds withdrawn from her bank account. We have investigated Ms***’s complaint and welcome the opportunity to resolve this matter.Our records indicate that Ms*** established a membership in November/that’s paid through May/as a result of a recent $renewal payment that was processed on May 22, 2015. As Ms*** requested, we have issued a refund check to her for $to be sent to her at the following address: ** *** *** ***, Jamaica Plain, MA 02130. We ask that she please allow three to four week for her refund check to arrive. The membership has also been canceled effective August 13, 2015. However, we ask that Ms*** please allow weeks for suppressions to take full effect. We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer. Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address.Ms*** also mentioned in her complaint that her bank account was debited in the amount of $for a “Trusted ID” membership. Trust ID offers exclusive identity and credit protection for AARP members to help them keep personal information, online and offline, under control. It was discovered through my investigation that the $is the price for The Essential 3B Standard Plan purchased by Ms*** on June 9, 2015. According to our past on-line communication with Ms*** on July 11, 2015, the member’s “Trusted ID” membership was set up for automatic renewal through her banking institution, and she was unaware that it existed. She also stated that she has major medical issues and didn’t realize that the debit was going to occur and deems the automatic renewal arrangement as a miscommunication. Due to the agreement, $was deducted from her account on July, 10, as scheduled. Ms*** also contacted “Trusted ID” the same day requesting that her banking information is deleted from their system and a refund for the $because the product was too expensive. Unfortunately, “Trusted ID” was unable to refund the full amount because the member failed to contact and inform them that she wanted the service canceled prior to the withdrawal so “Trusted ID” continued to cover Ms*** for that period of time. Therefore, she was issued the prorated refund amount of $100.83.As of today, August 13, 2015, I can confirm that both (Membership and Trusted ID) refunds have been issued, and Ms***’s banking information has been deleted. We would like to apologize for any inconvenience Ms*** may have experienced while trying to resolve this matter and assure her that member satisfaction is very important to AARP.While we understand we have loss Ms***’s support at this time, we do hope to regain her trust and membership with AARP in the future. If Ms*** should need any further assistance, he may contact me directly at ###-###-#### or toll-free at ###-###-#### Ext3519.Sincerely,Angelo SB***Member Communications Ombudsman

March 23,
*** *** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
K Street, NW, 10th Floor
Washington, DC
Re: *** *** ***, ID # ***
Dear *** ***:
We are in receipt of your letter regarding the complaint of *** *** *** that he receives
unwanted mailings from AARP despite his efforts to have them stoppedWe have investigated this matter and welcome the opportunity to respond
AARP makes every effort to comply with stop solicitation requestsOur records show that *** *** *** contacted AARP’s toll-free customer service number in July to request a stop solicitationAt that time, his name and address were added to the suppression lists of AARP’s service providersHowever, because of a miscommunication on AARP’s part, his name was not added to AARP’s suppression lists for membership acquisition mailingsWe apologize for our oversight and any frustration that *** *** *** may have experienced in having this matter resolved
We cannot be sure of the mailings that *** *** *** actually received because a copy was not included in his complaint letterWe will be happy to investigate further if *** *** *** would like to send a copy of the mailing to my attention at: AARP, Member Communications Ombudsman, E Street, NW, Washington, DC At this time, we confirm that as of March 22, 2016, *** *** ***’ name and following address have been added to all of AARP’s suppression lists (*** *** *** ***, Paige, TX ***)Regrettably, we cannot recall any mailings already in progress, and ask that he please allow 4-weeks for the mailings to be fully suppressed
If *** *** *** should receive any additional mailings after May 3, 2016, he may call me directly at ###-###-#### and it would be my pleasure to assist him furtherI ask that he please have the solicitation available at the time of his call, as each mailing has specific codes that will help us to suppress his name more effectively
AARP also distributes “generic” promotional mail as part of our overall membership development programThese pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publicationsThese pieces are neither addressed to nor targeted to a particular person or householdAlthough the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household
Thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Darlene G*** Member Communications Ombudsman
[email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 20, Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC) Revdex.com Re: *** *** ID: *** This letter is in response to the rejection from Ms*** on our original response Per Ms***’s request, her AARP membership has been cancelled and a refund has been issuedMs*** is able to remain in her AARP Supplemental plan however, should Ms*** chose to change her plan (i.echange from plan F to plan G), she will be required to have an active AARP membership In Ms***’s response she indicated that AARP did not take permanent actions to stop all forms of solicitationsAARP has submitted suppression requests to all departments within AARP along with our participating providersIn addition, UnitedHealthcare has confirmed multiple requests to different areas of the business have been submitted so that Ms***’s number is on the Do Not Call listsAt this time, there are no additional steps AARP is able to take unless Ms*** is willing to provide the contact numbers for the solicitation calls she has received We can certainly understand Ms***’s request for a permanent arrangement to opt out during the online application processAs previously advised, her feedback and request has been sent to the Membership Department for their reviewAny decisions about changes to this process will be made by the Membership Department but we are unable to advise Ms*** of any changes at this time We apologize for any inconvenience and appreciate Ms*** for taking the time to inform us of her experience with our program Sincerely, Jazmine C*** Member Relations AARP Services, Inc*** * Street, NW Washington, DC ***

August 3,
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Revdex.com of Metro
Washington DC &
Eastern
Pennsylvania (Washington, DC)
RevDex.com
Re: ***
***
ID: ***
This letter is in
response to a recent complaint to the Revdex.com, filed by Mrs***
***
We are sorry to
learn of Mrs*** experience with *** and we would be more than happy
to offer assistance to have this issue addressedOn her behalf, we have
escalated his complaint to the escalations team at *** for their immediate
attention and assistanceWhile we wish we could to assist more directly, as we
are not the provider, we unfortunately cannot access their records to provide
specific information on the status of her refundHowever, the escalations team
will be happy to conduct a full investigation into the issue she has raised and
will be reaching out to Mrs*** directly to address her concernsPlease
note, AARP will also stay abreast to this escalation until the issue has been
resolved
We would like to
thank Mrs*** for bringing her concerns to our attentionWe will also be
using her feedback to work with the *** to see what can be done to improve
this situation
Sincerely,
Jazmine C***
Member Relations
AARP Services, Inc
*** * Street, NW
Washington, DC ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
HOWEVER UNSUBSCRIBE LINKS ON EMAILS NEED TO WORK IN ORDER TO UTILIZE BUT AARP REALIZES THAT
Regards,
*** ***

June 13, ***
RevDex.com
Re: ***
***
ID: ***
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">This letter is in
response to a recent complaint to the Revdex.com, filed Ms***
***
We are sorry to
learn of Ms***’s experience with *** *** *** after the passing of her
father and we would like to offer our condolencesIt is important to
understand that AARP is a membership organization that contracts with providers
to offer products and services to the membershipThe AARP branded Life
Insurance policies are insured by *** *** ***AARP is not able to access any
information about these plans as we are not the insurance providerWhenever
AARP receives complaints or concerns about one of our branded plans, we
escalate these concerns to the provider for handlingWe would be more than
happy to escalate this complaint to *** *** *** for their review and
immediate assistanceIn order to do so we would need the policy number on the
planOnce we receive the policy number we will forward Ms***’s complaint
to the escalations team at *** *** ***They will conduct a full
investigation into the issues she has raised and will be reaching out to Ms
*** directly to address her concernsA copy of their response will be
forwarded to AARP for reviewMs*** can respond directly to this
complaint should she have any additional questions or feedback once she has
received a response from *** *** ***We would like to
thanks Ms*** for taking the time to bring her concerns to our attention
We will be using her feedback to work with *** *** *** to see what can be
done to improve this situationThe issues our members and their love ones
raise are monitored and included in reports to management for their viewIn addition,
our Board of Directors and Executive Team consult these reports when
determining the future course of AARPThank you for
bringing this issue to our attention
Sincerely,
Jazmine C***
Member Relations
AARP Services, Inc
*** * *** **
*** ** ***
***