P I C S Investment Company

*** *** ***
Revdex.com of Metropolitan
Washington DC and Eastern Pennsylvania
K St NW, 10th Floor
Washington, DC 20005-
Re: *** ***, File #***
Dear *** ***:
We are in receipt of your letter regarding the complaint of *** *** that
AARP sends her billing notices although she does not have an AARP membershipWe apologize for any inconvenience these mailings may have caused and welcome the opportunity to clarify this matter
Our records show that on 12/19/at 8:37am, someone purporting to be *** *** visited the following website, www.***.com, from IP ***,
and responded to an AARP advertisement by clicking the option to receive membership information and an invoice
At this time, we confirm the invoice has been cancelled as of March 25, Regrettably, we cannot recall any mailings already in progress and ask that *** *** please allow 4-weeks for the invoice suppression to take full effect
If for an unforeseen reason *** *** should receive any additional mailings after May 6, 2016, she may contact me directly on ###-###-#### and it would be my pleasure to assist her further
Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Darlene G***
Member Communications Ombudsman
[email protected]

May 22,
*** *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania
K Street, NW, 10th Floor
Washington, DC
RE: *** ***, #***
Dear *** ***:This is in response to the complaint, #***, of *** ***, that was filed
with your office on 5/19/2015. The complaint regards *** ***’ not being able to take advantage of the Renewal for program offering complimentary registration, to the May Life@50+ Event in Miami, FL, with a 3-year membership renewal. I have investigated this matter and am glad to have the opportunity to explain my findings
I contacted management with AARP Events and was asked to apologize for the misinformation given that the Renewal for program was available through May 15, We regret that we did not honor *** ***’ desire to participate in our Renew for program
AARP Events has informed me that the $registration fee will be refunded to *** ***’ American Express card, and we hope she will join AARP at another live event in the future. We have also extended the ***’ membership account with a 3-year complimentary renewal. Their account is now active through 11/30/and updated cards have been ordered sent to the address we have on file (*** *** *** *** ***, Miami, Beach, FL ***)
Should *** *** have any questions, she may contact me directly and I will be glad to assist her further I can be reached via email, at [email protected], or if more convenient, by mail to my attention at:
AARP, Member Communications Ombudsman*** * *** *** Washington, DC ***Attention: *** ***
We would like to thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Hilary L***Member Communications Ombudsman
cc: *** ***

September 16, *** *** Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC Re: *** ***, File #*** Dear *** ***: I am writing on behalf of AARP and our Office of General Counsel. We appreciate this third and final opportunity to address *** ***’s allegations that AARP has not responded to his request for 1) a stoppage of unwanted mail and 2) the name of the mailing list from which his name was allegedly obtained.We would like to reiterate that AARP makes every attempt to comply with stop solicitation requests from consumersIn *** ***’s case, he is not on our membership nor on our acquisition mailing lists. Moreover, we have no record of ever sending him solicitations, or ever sharing his information with our service providersMost significantly, the set of numbers that he left on my voice mail do not pertain to AARP solicitationsAARP has authorized our service providers to sell AARP-branded productsThese third-party companies engage in direct marketing and acquire their prospect mailing lists from various sources. It is certainly possible that our service providers may have obtained *** ***’scontact information from such sources and have sent him mail relating to their AARP- branded products. However, it is clear that these providers did not obtain *** ***’s name and address from AARP since he is not an AARP member and is not included in our prospects list.As a courtesy to assist *** *** in resolving his complaint, we asked our service providers to suppress *** ***’s name andaddress from all of their mailing lists We informed him that the time frame to completely remove his data from all mailing lists was weeks (industry timeframe)We also asked him to send us copies of the mailings he believes are coming from AARP to enable us to investigate this matter further. He has refused all of our requests, which leads us to conclude he is not interested in cooperating with us to resolve the matter. In order for us to have any further discussion on this matter, *** *** must provide us with a copy of at least one of the mailings that he believes originated with AARPIf and when he does so, we will be happy to re-open this caseSincerely, Darlene G*** Member Communications Ombudsman [email protected]

July
1,
***
***Revdex.com
of Metro Washington, DC and Eastern PA
K Street, NW 10th FloorWashington,
DC
Re:
*** ***, File #***
Dear
Mr***:
We
are in receipt of Mr***’s rebuttal statement regarding the unwanted AARP
renewal notices in his name and the name of his deceased wife, *** ***,
despite his efforts to have the mailings stoppedWe are sorry for any
inconvenience he may have experienced in having this matter resolved
As we stated in our letter dated June 27, 2016, due to
either an oversight or miscommunication on AARP’s part, we do not have any
record of receiving Mr***’s previous requests to stop solicitation or
notification of his wife’s passing. We confirm the suppressions were done
on June 27, 2016, and ask that he allow the week processing time for the
suppressions to take full effect
I
hope this information has been helpful.
If I can be of any further assistance, please don’t hesitate to contact
me on ###-###-####
Sincerely,
Darlene
G***Member
Communications Ombudsman***

Complaint: ***
I am rejecting this response because: THIS WAS FILED WITH THE Revdex.com AS COMPLAINT ID ***THE BUSINESS REQUESTED MORE INFORMATION WHICH I SENT THEM 7/2/I HAVE HEARD NOTHING SINCE FROM THEMRevdex.com SUMMARILY CLOSED THIS WITHOUT RESOLUTION AND NO VALID E MAIL TO CONTACT THE Revdex.comTHIS IS ***NOT RESOLVED***This concerns AARP renting and selling my name to third parties without my permissionAs aresult, I get very offensive ads from these third parties who are peddling services to "seniors."I was once a member of AARP, from 2008-I gave no permission for my name or any other information about me to be rented/sold, to theiraffiliates or any othersAARP still did soAfter failing in trying to get AARP to stop doing this, I quit AARPAARP nevertheless continued renting and selling my name to third parties.Due to AARP, Icontinue to get insulting, unwanted mail at my address below from businesses peddling wheelchairs, stairlifts, hearing aids, walkers, cremations, funerals, funeral insuranceThey have to be getting this information from AARPI have the Department of Motor Vehicles prevented from giving out informationNo other business has information on my age.NOTE, I AM NOT BEING SENT MAIL BY AARP BUT BY OTHERS TO WHOM THEY ARERENTING AND SELLING MY NAMETHAT IS THE PROBLEM.I repeated many many many times, over the past several YEARS my requestEach time I have been told that it was taken care ofThen along comes new offensive mail from yet another company who rented my name from AARP.Apparently AARP is so large that one department has no idea what the next department is doingAnd some of these companies they are giving my name to are also bureaucracies and it takes a lot of effort to get removed from their mailing lists.I do not understand an organization treating those who trusted them with their private information so shabbilyAll in all, my unresolved requests to AARP to please remove my name from their system, number in the dozens. Iwant Revdex.com to reach the executive office of the AARPI would like an executive officer of AARP to find out who is the man or woman in charge of the department which works with marketing companies which collect personal information and rent/sell said informationI would like my name and address removed from AARP, all of its affiliates, and all of its marketing partnersI want this renting and selling of my name to anyone by AARP or its affiliates to stop and I want to be notified of same
Regards,
*** ***

October 12, 2017 *** ** *** *** ** *** *** **
*** * *** ** *** ***
*** ** ***
*
*** *** ** *** *** ***
*Dear *** ***
*We are in receipt of your notice regarding *** *** ** *** comments to our initial response, which addresses the member’s complaint about constant mailings for payment that ultimately led her to request a membership cancellation and refund. We welcome the opportunity to respond. According to *** *** comments, the initial response was rejected because she no longer has the credit card in her possession ending in that’s referenced in the prior response. Therefore, she proposes that another refund is generated for the canceled membership account (#***) for the amount of $and processed in the form of a check as a resolution to bringing closure to this matter The member also asked that we provide the name of the company associated with the credit card in question ending in *** Unfortunately, we’re unable to furnish this information as no record of this sensitive information is kept in our files once a membership account has been established. In the interest of good customer service, I’m glad to grant the member’s request. As of today, October 12, 2017, I can confirm that a refund has been issued in the name of *** ** *** for the amount of $and processed in the form of a check, and the member’s credit card information no longer exist in our records. The check should arrive within four weeks to the following address that we have on file: ** *** *** *** ** ***
*We would like to apologize for any inconvenience that *** *** encountered during this resolution process. If *** *** should have any questions, she may call me directly at (*** ***, and it would be my pleasure to assist her further. If more convenient, she may reach me via email at *** or by mail at the following address: AARP, Member Communications Ombudsman, *** * *** ** *** *** ** ***Again, thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely,Angelo SB***Member Communications Ombudsman

February 27, Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC Re: *** ** ***, Complaint #*** Dear *** ***: We are writing regarding the complaint of *** ** *** that was filed with your office on February 17, and
transferred to our office for handling alleging that he received a letter and invoice billing him for a membership that he didn’t request. We have investigated ***’s concern and welcome the opportunity to resolve this matterOur records indicate that *** contacted AARP on January 18, via telephone regarding this matterAlthough it was explained in his complaint that he has never ordered an AARP invoice, our system indicates that a membership invoice was created under the name of *** ** *** in the amount of $43. Our system also shows that the request was made on January 7, at 11:39am EST from IP address *** by someone purporting to be *** ** *** who visited the following website, www.qualityhealth.com, and responded to an AARP advertisement by clicking the option to receive membership information and an invoice. We apologize for any frustration or inconvenience this matter has caused ***As of today, February 27, 2017, we have removed the invoice from our system. Regrettably, we cannot recall any invoices already in progress and ask that he please allow 4-weeks for this change to take full effect. If *** should receive any billing notices after April 10, 2017, he may call me directly at ###-###-#### and it would be my pleasure to assist him further. If more convenient, he can also send the mailing via email at [email protected] or send it to the following address: AARP, Member Communications Ombudsman, *** * *** **, Washington, DC ***Thank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Angelo B*** Member Communications Ombudsman

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Mr*** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
K Street, NW, 10th Floor
Washington, DC
Re: *** ***-Complaint # ***Dear Mr***:
This is in response
to the complaint, #***, of *** ***, that was filed with your office
on
3/24/2016. The complaint regards AARP renewal notices being sent to her home shortly after
sending in her membership renewal payment We have investigated this
matter and welcome the opportunity to respond.
Our system indicates that we received Ms***’ last payment of
$on 3/17/for an additional months, and her account is currently
paid through 4/30/2017. It appears that
the notice Ms*** received was generated
before the membership dues payment was applied to her membership on 3/17/2016. I apologize for any inconvenience
our mailings have caused her
I’d further like to explain that AARP
sends a series of renewal notices providing members the option to renew at a
time that is convenient for them. Our regular
renewal notices clearly include the member’s current expiration date, as well
as the membership number. These targeted renewal notices also have the
members name and address printed on the mailing. AARP also offers early
renewal incentives periodically, such as free gifts or discounted pricing
targeted to members who have multi-year memberships that are expiring 12-months
from the date the offer is mailed
I’d like to share with
Ms*** that AARP’s policy is to refund payments of membership fees received
from members who renew in error.
Additionally, when an account receives more than two advanced payments,
a refund is automatically reimbursed to that member
Also, as part of our overall membership development program, we
distribute “generic” promotional mailThese pieces are distributed either in
shared mail programs (i.epromotional mailings bundled with other special
offers from other companies), or as inserts to subscription publicationsThe
majority of these pieces are neither addressed to nor targeted to a particular
person or householdAlthough the language on some of these generic pieces does
include an offer to “Join/Renew your membership,” these are mass mailings
rather than targeted solicitations.
Should you or Ms*** have any questions or if she
continues to receive unwanted mailings, contact me directly and I will be glad
to investigate the matter further Please be sure to include a copy of
the mailing, as each notice has specific codes that will help me suppress her name
and address more effectively I can be reached via email, at, ***, or
through the mail at: AARP, Member Communications
Ombudsman, *** * **, NW, Washington, DC 20049, Attention: Hilary
L***
Thank you again for bringing this matter to our attention
It is our hope that through our actions we have demonstrated our commitment to
enhancing the quality of life for all, as a responsible, effective consumer
advocate
Sincerely,
Hilary L***
Member Communications Ombudsman

We are in receipt of your notice regarding *** ***’s comments to our initial response on September 30, concerning unsolicited junk mailings We have obtained and researched the documents that *** *** referenced in his complaint and welcome the opportunity to respond again AARP makes every effort to comply with stop solicitation requestsThe names for membership solicitation come from a variety of sources AARP looks at numerous criteria in determining prospective members, including factors such as demographics, age, preferences, and special interests We also require that the data companies we engage provide only names of individuals in our age demographic.We recognize that data we obtain from our sources has potential for inaccuracies and, accordingly, we employ a number of data cleansing steps to verify our data accuracy Unfortunately, our processes are not infallible, and on rare instances, as in the case of the mailings sent to *** *** *** *** and *** *** ***.We have removed their names and address from our solicitation list; however, we ask that they please allow weeks for suppressions to take full effect We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers While we are able to suppress our own mailings very quickly, ending those of our providers takes longer Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month For this reason it may take a provider up to twelve weeks to delete mailings to a particular address. As of November 9, 2014, the names of *** *** and *** *** *** and the following address were added to all of AARP’s suppression files: *** ** *** *** ***Gadsden, AL ***AARP also distributes “generic” promotional mail as part of our overall membership development program These pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publications These pieces are neither addressed to nor targeted to a particular person or household Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household.I have also investigated the source from which MrsJustice’s name and information were acquired using the solicitation document that *** *** forwarded, and it was determined that the data was obtained by Axciom and TotalSource Plus We have advised these companies to remove the name of *** ***, and the following address from their mailing lists: *** ** *** *** ***, Gadsden, AL ***If she’s interested in contacting either company directly regarding this matter, I have included their information below.***
***
*** ** ***
*** ***Consumer Care can be reached at ###-###-#### or optout@***.com or privacy@***.com.We take our direct mail lists very seriously, and we are one of the leaders in the industry’s best practices and ethics compliance We so appreciate you bringing this issue to our attention so we could alert our data sources to their mistake.It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.Sincerely,Angelo ** B***Member Communications Ombudsman

June 2, *** ** *** *** ** *** *** **
*** * *** ** *** ***
*** ** ***
*** *** *** *** ***
*** *** *** We are writing regarding the complaint of *** *** *** that was
filed with your office on May 29, and transferred to our office for handling. *** *** stated in his complaint that he received an invoice mailing from AARP implying that he’s already joined and owes them money although he’s never submitted any information We have investigated *** *** concern and welcome the opportunity to resolve this matterAfter researching the mailing, it was discovered that a membership invoice was indeed created under the name of *** *** in the amount of $63. Our records show someone purporting to be *** *** visited the following website at *** and responded to an AARP advertisement by clicking the option to receive membership information and an invoice. The individual made this request from IP address *** on May 18, at 6:07pm EST. As requested, we have removed the invoice from our system effective June 2, 2017. Regrettably, we cannot recall any invoices already in progress and ask that he please allow 4-weeks for this change to take full effect. If *** *** should receive any billing notices after July 14, 2017, he may call me directly at *** *** and it would be my pleasure to assist him further. If more convenient, he can also send the mailing via email at *** or send it to the following address: *** *** *** *** *** * *** *** *** ** *** Thank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Angelo B***
*** *** ***

September 16, Revdex.com of Metropolitan Washington and Eastern Pennsylvania K Street NW 10th Floor Washington, DC Re: *** ***
Complaint #*** Dear *** ***: We are writing about the complaint of *** *** that was filed originally with your office on September 5, and transferred to our office for handlingThe complaint is regarding *** ***’s concern that she continues to receive early renewal notices and considers it unfair when her membership is in good standing. We have investigated her concern and welcome the opportunity to resolve this matter*** *** stated that she began receiving renewal mailings in August and September of even though her membership is paid through January/2017, and she feels that these notices are being sent purposely to harass members into renewing several months in advance of their membership expiration date. AARP sends a series of renewal notices providing members the option to renew at a time that is convenient for them and to offer our Early Bird Discount membership rates We apologize if *** *** feels that these mailings are unfair and confusing. AARP’s policy is to refund membership fees to members who renew in error. Additionally, when an account receives more than two advance payments, a refund is automatically generated for the member. As of today, September, 16, 2016, I have updated *** ***’s membership account so that she will now only receive one renewal notice a few weeks prior to the expiration date at the address (*** *** ***, New York, NY ***) listed on the complaint. A 30-day post renewal notice will be generated only if we don’t receive a response to the initial renewal notice. This change will take one mailing cycle to be in place. Should *** *** receive a renewal notice outside of these parameters, she may call me directly at ###-###-####, and it would be my pleasure to assist her further. If more convenient, she may send an email to [email protected] or mail the notice to the following address: AARP, Member Communications Ombudsman, E Street, NW B7-225, Washington, DC Again, we regret any confusion we may have caused *** ***It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely,Angelo *B*** Member Communications Ombudsman [email protected]

*** ** *** *** ** *** *** **
*** * *** ** *** ***
*** ** ***
*
*** *** *** *** ***
*
*** *** ***
* We are writing regarding the
complaint of *** *** *** that was filed with your office on September 14, and transferred to our office for handling. *** *** stated that he continues to receive numerous unwanted solicitation mailings from AARP after requesting that they ceaseWe have investigated his concern and welcome the opportunity to resolve this matter AARP makes every effort to comply with stop solicitation requestsWe apologize for any aggravation that these mailings may have causedAs of today, September 27, 2017, I can assure you we have suppressed all AARP communications, regardless of the name associated with the address, at the following address *** * *** ** *** **
*** ** ***
In addition to member solicitations and service provider mailings, AARP also distributes “generic” promotional pieces that are sent out in mass mailings as part of AARP’s overall membership acquisition program. These pieces are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail, or inserted inside a subscription newspaper or catalog. Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50+ household. Although the language on some of these generic pieces has in the past included an offer to “Renew your membership,” we have since revised that to explicitly state “Join or renew.” If *** *** should receive additional mailings after November 20, 2017, he may call me directly at (*** ***, and it would be my pleasure to assist him further. We ask that he please have the mailing available, as each notice has specific codes that will help us suppress his name and address more effectively. If more convenient, he may send an email to *** or mail it to the following address: *** *** *** *** *** * *** *** ** ***
We would like to thank you for bringing this matter to our attention Sincerely, Lauren A***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] This company has a policy of saying they will stop but tell their call centers to put us in a delay for a few monthsI talked to darlene,james,shaneeka and or more other employees in the three years I started calling themIts all about money, they dont care about the human aspectMaybe if darlene loses a family loved one in the future she will realize their policys direction
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

November 22, *** *** *** Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC Re: *** *** *** Dear *** *** We are
writing in response to the concerns of *** *** ** *** that were sent to your office on November 7, and transferred to our office for handlingWe apologize for any inconvenience these mailings may have caused *** ***, particularly since she is several years below AARP membership age. According to our records, AARP received an email, dated 11/4/2016, from *** *** husband, *** *** requesting that his wife’s name and address be removed from all AARP mailing lists, because at she is under membership age. In response to *** *** email, on 11/8/2016, *** ** *** name and address was removed from receiving these AARP offerings in the future Our 11/8/response also advised *** *** that any mailings already in progress cannot be recalled and to allow weeks (or 12/31/2016) for this request to take full effect. I'd like to explain, the names for membership solicitation come from a variety of mailing lists AARP screens these lists carefully and requests that list suppliers provide only names of people age and older If you enjoy a particular hobby or pastime, your name may have also reached us through special interest mailing lists as we look at special interests as well as age to help identify prospective members. Unfortunately, the information on some lists may be inaccurate According to our records, the last time AARP sent an offer inviting the *** to join AARP was in January 2015. Unfortunately, I am currently hindered from investigating further without seeing the specific mailing received. I’d be glad to explore the matter more, if we can get a copy of the mailing, as each notice has specific codes that will help me suppress the *** name and address more effectively Should you or the *** have questions, or if she receives solicitations after 12/31/2017, please contact me directly and I will be glad to offer further assistance Please remember to include a copy of the mailing. I can be reached via email at, *** or through the mail at: AARP, Member Communications Ombudsman, E St, NW, Washington, DC 20049, Attention: Hilary L*** Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Hilary L*** Member Communications Ombudsman

September 29, *** ** *** *** ** *** *** **
*** * *** ** *** ***
*** ** ***
*** *** ** *** *** ***
*** *** *** We are writing regarding the
complaint of *** *** ** *** that was filed with your office on September 11, and transferred to our office for handling. *** *** stated that she canceled her membership due to constant mailings for payment that were inaccurate; however, a refund hasn’t yet been processed because of a discrepancy in the last digits of the credit card used to initiate the membership We have investigated *** ***’s concern and welcome the opportunity to resolve this matterAccording to our records, a membership (#***) was established for *** *** ** *** and *** *** ** *** in April/2012, but the account expired in April/2013. In August/2015, *** *** decided to reactivate the account for a 5-year term so a credit card was used to process a $payment. The member contacted AARP on July 20, concerning payment notices that she started receiving, and she was assured that they would cease. After the notices continued to be mailed, a decision was made to cancel her AARP membership on September 1, The payment notices in question have been researched and identified as invoices. After investigating the mailing, it was discovered that an invoice was created in the name of *** ** *** on June 13, at 11:19am EST in the amount of $16. Our records also show that the request was made from IP address *** by someone purporting to be *** *** who visited the following website, www.qualityhealth.com. The individual responded to an AARP advertisement by clicking the option to receive membership information and an invoice. We apologize that the problem wasn’t properly identified during *** ***’s initial telephone call about this issue and certainly for any frustration or inconvenience this matter has caused herAs of September 1, 2017, the invoice mailings were removed from the member’s account, and the membership was canceled at *** ***’s request. However, we ask that she please allow weeks for suppressions to take full effect. We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer. Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular addressIf *** *** should receive additional mailings after December 13, 2017, she may call me directly at (*** ***, and it would be my pleasure to assist her further. We ask that she please have the mailing available, as each notice has specific codes that will help us suppress her name and address more effectively. If more convenient, she may send the mailing to me at the following address: AARP, Member Communications Ombudsman, *** * *** ** *** *** ** *** According to the complaint, there also seemed to be a discrepancy with the processing of the refund during *** ***’s most recent contact with the association. As of today, September 27, 2017, I can confirm that membership #*** has been canceled, and a refund for the prorated amount of $was processed on September 1, in the name of *** ** ***. The refund amount was credited back to the credit card ending in *** that was used to reactivate the membership in August/We ask that she please allow two billing cycles before the refund is shown as a reversal on her credit card ending in *** Thank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Angelo B*** Member Communications

Complaint: ***
I am rejecting this response because:I think there is a miscommunication hereThis has nothing to do with
an insurance policy" A woman called saying that AARP was also a collection agency and attempted to strong arm me to pay on a debt that she claimed was my dad'sIf you do not have a division that is involved in debt collection, you need to investigate this, this woman states she works for AARP
Regards,
*** ***

December 12, Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC) Revdex.com Re: *** *** ID: *** This letter is in response to a recent complaint to the Revdex.com, filed by Mr*** *** We are
sorry to learn Mr*** did not receive the free calculator for obtaining a quote from The ***We would also like to apologize for the misinformation he received concerning the offerThe calculator is an offer provided directly from The ***In an effort to assist, I have contacted The *** on his behalf to inquire as to when he should expect to receive this giftI will request for a representative from The *** to contact Mr*** directly once the representative is able to confirm the gift has been mailed We would like to thank Mr*** for bringing this concern to our attentionWe certainly value his feedback and have taken note of his commentsAARP appreciates input from our members as it provides us with information that is important and necessary in our monitoring of the AARP Discounts, and assists us in making changes and improvementsWe will be using Mr***’s feedback to work with The *** to improve this situation Thank you for your membership Sincerely, Jazmine C*** Member Relations AARP Services, Inc*** * Street, NW Washington, DC ***

From: Date: Fri, Apr 22, at 7:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & EasternPennsylvania in regards to your complaint #***.To: Revdex.com I appreciated the prompt response to my complaintIf additional comments can be added to my case, I have received a better product and hopefully AARP RealPad’s employees will respect and work with senior citizensAgain ThanksComplaint ID ***

May 13, Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC) K St, NW 10th Floor Washington, DC 20005-Attn: *** *** ***
* Re: *** ** *** ID: *** Dear *** *** ***: This letter is in response to a recent complaint to the Revdex.com, filed by *** *** ** ***The issue is in regards to an “AARP Roadside Assistance” plan *** Roadside Assistance *** *** ** *** has, as well as trip interruption with this plan. This complaint has been referred to me for investigation and response According to *** ***’s complaint, shortly before a recent trip he called *** to enroll in their AARP Roadside Assistance planHe stated that he advised *** he wanted their best plan due to disability and health issues, and wanted the same coverage he had previously been enrolled inHe states he was informed that food and lodging were covered in the best plan which included trip interruptionHe enrolled in plan for $On his trip he had car problems and had to spend a night for repairs*** *** advises that after submitting his food and shelter receipts for reimbursement, .he found that food was not, in fact, coveredHe further states that an *** representative told him that that he could have been covered for food for one dollar more *** *** states the *** representative told him he is now covered under the best plan, but that this did not cover food for the trip interruption that occurred on his trip*** *** is seeking reimbursement from *** for the he spent on food during this trip, as he believed he had been covered by the plan he had purchased Thank you for the opportunity to attempt to assist in resolving this matter Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate AARP Services, Incis the providerWhen AARP receives a letter such as the one that you forwarded, AARP will forward the appropriate provider for response. It appears *** *** might have an AARP-branded *** Roadside Assistance plan with ***. We forwarded the complaint to *** for a handling and response An Escalations Team with *** investigated this issue and has provided the following feedback, which we would like to share with you: ***’s Escalations Team reached out to the *** and spoke with *** *** this week to explain their membership benefits*** informs us that she was satisfied with their explanation and coverage of their trip interruptionMeals are not a covered expense under the trip interruption benefit and this was explained to *** *** *** *** purchased the membership with AARP-branded *** Roadside Assistance Premier Road ‘N’ Tow plan from *** on 6/17/for at $This plan does not include the trip interruption benefit*** *** then filed for a trip interruption on 6/26/He was upgraded to the Premier Membership at no additional cost, and ***’s payment services department made an exception to pay $for lodging under the upgraded membership*** advises us that meals are not a covered expense under trip interruption on any of their Roadside plans, but car rentals and lodging are*** *** was mailed out a new membership guidebook and the Escalations Team provided their contact information in the event the *** have any additional questions in regards to their coverageFurthermore, *** *** also advised the Escalations Team that she has already received and cashed the check We apologize for any inconvenience this may have causedShould you have any additional questions, please do not hesitate to contact us Sincerely, Jason F** Member Relations cc: *** *** ** ***