P I C S Investment Company

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the certificate at February I noticed that there is an error in my birthday printed in the certificateI might need you to resend me a certificate with my correct birthday if my auto insurance company (AARP) asks me for correction Regards, [redacted] ***

[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington, DC Re: [redacted] , Complaint # [redacted] Dear [redacted] : We are in receipt of your letter dated June 16, 2014, regarding complaint, # [redacted] , of [redacted] , requesting that AARP renewal notices being sent to his home be stoppedWe have investigated this matter and welcome the opportunity to respond According to our records, [redacted] ’s membership (# [redacted] ) expired on 12/31/due to non-renewal [redacted] contacted us by phone on 4/09/and 6/3/about this matter During the latter call, our Member Relations agent learned that the address on file was different than [redacted] ’s current address ( [redacted] **, Amelia OH ***) AARP agents confirmed that all suppressions related to our renewal and other mailings were completed on her former and current residence I’ve also contacted appropriate staff to make sure [redacted] is removed from our Service Provider lists However, as each notice has specific codes that help to suppress specific names and addresses more effectively, I’m hampered in further investigating this particular problem without a copy of the mailing If [redacted] would send us a copy of the solicitation, we can better search for the specific reason she remains on our mailing listsShe may send it directly to me and I will be glad to assist her further I can be reached via email or through the mail at: [email protected]; AARPMember Communications Ombudsman [redacted] **Washington, DC ***Attention: [redacted] I'd also like to explain that AARP distributes “generic” promotional mail as part of our overall membership development programThese pieces are neither addressed to nor targeted to a particular person or household Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations We would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Hilary L [redacted] Member Communications Ombudsman

We are writing regarding the complaint of Ms [redacted] G [redacted] that was filed with your office on April 27, and transferred to our office for handlingMs***' complaint entails what she considers as misleading early renewal notices and unethical business practicesWe have investigated her concern and welcome the opportunity to resolve this matter.AARP makes every effort to comply with stop solicitation requestsWe apologize for any aggravation that these mailing may have caused herOur records show that Ms [redacted] established a 5-year membership (# [redacted] 5) on January 7,in the name of [redacted] *** with the address [redacted] ***, Pineville, LA However, there's a variation in the name ( [redacted] ***) and address ( [redacted] ***, Pineville, LA 71360) that are listed on the complaintOur records also don't indicate any previous communication from Ms [redacted] requesting that these mailings ceaseAs of today, May 20, 2016, the name of [redacted] G [redacted] and the following addresses were added to all of AARP's suppression files: [redacted] [redacted] ***Pineville, LA Pineville, LA 71361We ask that Ms [redacted] please allow weeks for suppressions to take full effectWe know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providersWhile we are able to suppress our own mailings very quickly, ending those of our providers takes longerOur providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and setThe first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third monthFor this reason it may take a provider up to twelve weeks to delete mailings to a particular addressThe member also questions AARP's practice and feels that they don't take the time to verify membership and allow members to submit multiple paymentsI'd like to share that the names for membership solicitation come from a variety of sourcesWe recognize that data we obtain from our sources has potential for inaccuracies and, accordingly, we employ a number of data cleansing steps to verify our data accuracyUnfortunately, Our processes are not infallible, and on rare instances, as in the case of the mailing sent to Ms***, the data we received from our data vendor proved to be inaccurate.Furthermore, AARP's policy is to refund payments of membership fees received from members who renew in errorAdditionally, when an account receives more than two advanced payments, a refund is automatically reimbursed to that memberIf Ms [redacted] should receive additional mailings after August 12, 2016, she may cal me directly at ###-###-####, and it would be my pleasure to assist her furtherWe ask that she please have the mailing available, as each notice has specific codes that will help us suppress her name and address more effectivelyUnfortunately, without seeing a copy of the original mailing that Ms [redacted] received, i'm hindered from researching this matter any furtherIf she would like me to research the item, she can send the mailing to me at the following address: AARP, Executive Correspondence, [redacted] , Washington, DC 20049.Again, we would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.Sincerely, Angelo SB***Member Communications

February 23, [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington, DC Re: [redacted] ***, File # [redacted] Dear [redacted] : We are in receipt of your letter regarding the complaint of [redacted] that his wife, [redacted] ***, completed AARP’s Defensive Driving Class, but has not received her certificate despite their requests to have it mailed to themI welcome the opportunity to respond Upon our investigation into this matter, we identified a technical glitch in our programs, which delayed the processing of [redacted] ***’s certificateThe problem was identified and promptly corrected on February 5, 2016, and [redacted] ***’s certificate was mailed to her on February 8, If as of today, [redacted] has not received her certificate in the mail, I ask that she please contact me directly on ###-###-#### and I will be happy to further assist her Member satisfaction is important to AARP, and we would like to apologize for our program error and any inconvenience [redacted] may have experienced in having this matter resolvedThis experience is not at all what we want for our course participants and we will happily issue [redacted] a full refund for the course feesShe can expect to receive her refund within 2-weeks Thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Darlene G [redacted] Member Communications Ombudsman [email protected]

We are in receipt of your letter regarding the complaint of Janice [redacted] that she receives mailings in her deceased father’s name ( [redacted] ) despite her efforts to have them stoppedWe have investigated this matter and welcome the opportunity to respond We make every attempt to comply with stop solicitation requestsOur records show that Ms [redacted] contacted AARP on June 26, to request a stoppage of mail to only one of her father’s addresses: [redacted] *** At that time, this address was added to AARPs suppression listsWe do not have record of any prior requests from Ms [redacted] to add additional addresses to the suppression lists As requested, I have added the additional two addresses included in Ms [redacted] ’s complaint to your office: [redacted] *** and [redacted] ***Regrettably, we cannot recall any mail already in progress and ask that Ms [redacted] please allow weeks for the suppression to take full effectWe know weeks sounds like an inordinate amount of time to stop mailings, but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers While we are able to suppress our own mailings very quickly, ending those of our providers takes longerOur providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set Should Ms [redacted] receive any AARP related mailings after May 5, 2018, she may contact me directly at [redacted] or [redacted] @aarp.org, and I will be glad to assist her furtherWe ask that Ms [redacted] include a copy of the mailing, as each notice has specific codes that will help us suppress her father’s name and addresses more effectively We would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.Sincerely, Darlene G***Member Communications [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:As you stated, you have not heard from AARPI have not heard from them eitherThank you for your attempt to resolve this issue Regards, [redacted]

March 9, [redacted] Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC Re: Complaint # [redacted] for [redacted] *** Dear [redacted] : We are writing in response to the concerns of [redacted] that were filed with your office on 2/24/and transferred to our office for handlingWe apologize for any aggravation this matter may have caused [redacted] *** I have investigated the case and will explain my findings According to our records, [redacted] ***’s membership was created on 10/26/with her payment made on a [redacted] credit card ending in *** In further reviewing [redacted] ***’s account, I found that AARP did not respond to [redacted] ***’s requests to cancel her membership on 12/27/and 1//6/ We genuinely apologize for our oversight and the aggravation this matter may have caused That said, on 2/7/ [redacted] ***’s account, # [redacted] , was canceled and an automatic refund was issued in the amount of $11.46, the prorated balance on the account The refund was in the form of a reversal on [redacted] ***’s [redacted] card ending in [redacted] and the credit should have appeared on her credit card statement within 1-statement cycles Also, I have today issued a check to [redacted] for the additional $4.54, reflecting the full $payment reimbursement The check should arrive within four weeks, to the address we have on file: [redacted] **, **, Apt** Yelm, WA *** In her Revdex.com complaint, [redacted] also states that she did not receive her membership card with her 10/26/enrollment According to our records, upon receipt of her credit card payment, the membership card was sent to her on 10/26/and should have been received by 11/25/ The card was mailed to the address on file, [redacted] **, **, Apt*, Yelm, WA *** With our sincerest apology and if [redacted] would like, AARP will reinstate her membership with a complimentary five-year term and we will send new cards via special deliveryShould you or [redacted] have questions, please contact me directly and I’ll be glad to offer further assistanceI can be reached via email at, [email protected], or through the mail at: AARP, Member Communications Ombudsman, E St, NW, Washington, DC 20049, Attention: Hilary L***Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Hilary L [redacted] Member Communications Ombudsman Tell us why here

June 19, Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC Re: Becki JThomas, Complaint # [redacted] To Whom It May Concern: We are in receipt of your letter dated June 1, regarding the complaint of MsBecki JThomas regarding an invoice requesting payment for membership that she never initiated We have investigated MsThomas’ concern and welcome the opportunity to resolve this matter Although MsThomas expressed that she hasn’t requested anything from AARP, our system indicates that the billing invoices in question were created on January 26, by someone purporting to be Becki JThomas who visited the following website, www.qualityhealth.com, and responded to an AARP advertisement by clicking the option to receive membership information and an invoice We apologize for any frustration or inconvenience this matter has caused As of today, we have removed the credit order from our system Regrettably, we cannot recall any invoices already in progress, and ask members to please allow 4-weeks for this change to take full effect If MsThomas should receive any billing notices after July 31, 2015, she may call me directly on (202) 434-and it would be my pleasure to assist her further If more convenient, she can send the mailing or information to me at the following address: AARP, Member Communications Ombudsman, E Street, NW, Washington, DC Thank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Angelo SBailey Member [email protected]

December 23, Revdex.com of Metropolitan Washington and Eastern Pennsylvania K Street NW 10th Floor Washington, DC Re: *** [redacted] Complaint # [redacted] Dear Mr [redacted] : We are writing regarding the complaint of Ms [redacted] that was filed originally with your office on December 6, and transferred to our office for handling regarding what she has characterized as misleading letters and cheap promotional tricks We have investigated her concerns and welcome the opportunity to resolve this matterMs [redacted] stated that she began receiving mailings suggesting that her membership was expiring and she should renew for a 1, or 3-year term, and the same mailings would start coming again a year later Our records show that Ms [redacted] ’s most recent renewal payment of $was applied to her membership account (# [redacted] ) on October 7, Our records also indicate that the payment was sent in response to a solicitation mailing that she received offering a 1, and 5-year membership term, but not to a renewal notice on her active account However, she’s been a member in good standing since December/ This mailing may have been produced due to the following reasons: Name or address change due to marriage or divorceVariations in a name or address in mailing lists For example, "John TSmith" may be listed with us as an AARP member, but he may also be included in other mailing lists as "JSmith" or “J.TSmith.” Our system may not recognize these additional listings as the same personI have removed the member’s name and address from our membership invitation list Unfortunately, mailings already in progress cannot be recalled We ask that she please allow weeks for the process to take full effectWhile we realized that Ms [redacted] recently requested a refund and cancellation of her membership on December 6, 2016, we would be happy to reinstate her account with a complimentary year of membership due to any frustration or inconvenience that she encountered during this process I can also mark the account so that she receives only one renewal notice a few weeks prior to the membership expiration date Should Ms [redacted] have an interest in exploring this option, she may call me directly at ###-###-####, and it would be my pleasure to assist her further If more convenient, she may send an email to [redacted] or mail the request to the following address: AARP, Member Communications Ombudsman, [redacted] Street, NW B7-225, Washington, DC 20049.Again, we regret that she felt misled in any way by these mailingsIt is our hope that through our actions we demonstrate our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely,Angelo SB***Member Communications [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by AARP regarding complaint ID [redacted] Regards, Patricia H [redacted]

[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington, DC RE: [redacted] ***, # [redacted] Dear [redacted] : This is in response to the complaint, # [redacted] , of [redacted] ***, that was filed with your office on 1/4/ The complaint regards [redacted] ***’s concern that after cancelling his membership the end of July 2015, he is still receiving unwanted AARP-related mailings I have investigated the case and found that [redacted] called our toll-free number to cancel his membership on 7/27/ According to our records, his account was cancelled on that day, 7/27/2015, and suppressions were placed on his account to stop further mail from us and AARP affiliates At the same time, a $refund was sent to [redacted] at the Sterling Heights, MI, address we had on file I hope [redacted] will accept our apology for any aggravation these mailings may have causedHowever, I am hindered to pursue this further without seeing the particular solicitations he is receiving As each notice has specific codes that will help us suppress his name and address more effectively, [redacted] will need to provide a copy of the mailing(s) he continues to receiveI can be reached via email, at, [email protected], or through the mail at: AARP, Member Communications Ombudsman, E St, NW, Washington, DC 20049, Attention: Hilary L*** I’d also like to explain, AARP distributes “generic” promotional pieces that are sent out in mass mailings as part of AARP’s overall membership acquisition program These pieces are neither addressed to nor targeted to a particular person or household They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail, or inserted inside a subscription newspaper or catalog Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50+ household We would like to thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Hilary L [redacted] Member Communications Ombudsman cc: [redacted] ***

December 4, [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005-Re: *** [redacted] Complaint ID: [redacted] Dear [redacted] : This letter is in response to a recent complaint to the Revdex.com (Revdex.com) filed by [redacted] In her complaint, [redacted] states that she requested a refund from the AARP Travel Center from [redacted] for her hotel stay, but her request was only partially honored and her attempts to follow up on the balance of the promised refund have so far been unsuccessfulShe additionally states that an AARP representative misunderstood one of her requests and cancelled her AARP membershipAARP contracts with product and service providers to make discounts, including travel discounts available to AARP membersNeither AARP nor its affiliate is the travel discounts provider [redacted] ’s complaint concerns the billing of an AARP-branded travel aggregator discount service [redacted] is the company providing the AARP-branded Travel Center Program; thus, we have contacted [redacted] regarding [redacted] ’s complaint for an investigation and response As of today’s writing, [redacted] is still in the process of researching this issue and working towards resolutionI have spoken with a Supervisor with [redacted] ’s Escalations Team today, who has advised that they are in receipt of the case They expect to have it addressed be able to provide a further status update by Sunday, 12/or Monday, 12/We hope this information and status update is helpfulShould you have any additional questions, please do not hesitate to contact meSincerely, Jason F** Member Relations ###-###-#### ***@aarp.org

February 24, Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC) K St, NW 10th Floor Washington, DC 20005- [redacted] Re: [redacted] ID: [redacted] Dear [redacted] : This is a response to a recent complaint to the Revdex.com, filed by [redacted] ***The issue is in regards to a home repair claim [redacted] filed with [redacted] ***This complaint has been referred to me for investigation and response We previously responded to [redacted] ***’s original complaint on November 9, 2016, to the Revdex.com and [redacted] to advise that we had contacted an Escalations team at [redacted] on his behalf for their attention and assistanceWe understand [redacted] has filed another statement in this matter with the Revdex.com, and that he is rejecting this response because he states he has not been reimbursed yet and does not want this complaint dismissed or closed until he is reimbursed On [redacted] ***’s behalf we reached back out to [redacted] ***AARP contracts with providers to make products and services available to AARP membersNeither AARP nor its affiliate is the providerWhen AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or responseSince we understand [redacted] used the services provided by [redacted] ***, we forwarded this complaint on his behalf to [redacted] for a handling and response [redacted] has informed us that they have already been in direct contact with [redacted] regarding his claimHowever, they also have further informed us that he is seeking reimbursement for cleaning his basement, which is not covered under his contractIt is our understanding that [redacted] has previously responded this cleaning request in a separate Revdex.com complaint, number [redacted] , and the Revdex.com determined that [redacted] response fully addressed the issuePlease reference Revdex.com complaint number [redacted] We apologize for any inconvenience [redacted] may have experiencedShould you have any additional questions, please do not hesitate to contact us Sincerely, Jason F [redacted] Member Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Thank you for your assistance in this matterI appreciate AARP's prompt response and for clarifying their position in this matterI look forward to hearing some news from the other two parties involved and hopefully MrsC***'s actions will prompt them to reimburse my claim.Regards, [redacted]

June, Revdex.com of Metro Washington, DC and Eastern PAK Street, NW 10th Floor Washington, DC Re: [redacted] ***, Complaint # [redacted] Dear [redacted] : We are writing regarding the complaint of [redacted] that was filed with your office on June 14, and transferred to our office for handling [redacted] states in her complaint that she’s been unable to renew her account after experiencing problems through AARP’s on-line payment process We have investigated [redacted] ***’s concern and welcome the opportunity to resolve this matterOur records indicate that [redacted] attempted to renew her membership (# [redacted] ) via on-line for $on June 12, 2017; however, she was charged $due to a system errorAs a result, $of the $charged to her electronic check payment was transferred to the AARP Foundation as a donation [redacted] contacted our office again on June 14, 2017, and was informed of this error We confirmed that on June 14, 2017, [redacted] was able to renew her membership successfully after speaking to a supervisor, and the $refund was processed on June 29, We appreciate [redacted] ***’s long-time membership and support, and would like to apologize for the error that was committed in handling her on-line renewal paymentI can only highlight the rare occurrence of this type of outcome and use her experience and feedback as a training opportunity to ensure that we alleviate this issue going forward and better serve our members Member satisfaction is important to AARP, and as a token of our apology and appreciation for [redacted] ***’s patience, I would like to extend her membership for year Therefore, membership # [redacted] is now paid through July/and updated membership cards have been ordered and should reach the member within weeksThank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely,Angelo B [redacted] Member Communications Ombudsman

October 13, 2015MsKayla Jackson Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania [redacted] [redacted] Re: [redacted] , Case # [redacted] Dear Ms [redacted] We are in receipt of your letter regarding the complaint of [redacted] that after paying for an AARP membership, he has not received his membership cards and free travel bag Mr [redacted] also stated that AARP has not responded to his emailsWe have investigated this matter and welcome the opportunity to respond.Our records show that Mr [redacted] submitted a $payment on September 24, for a 1-year AARP membership His membership cards and free travel bags were mailed to him the same day under separate cover We ask members to please allow weeks to receive their membership cards and six weeks to receive their free gift Therefore, as of Mr [redacted] ’s October 2, complaint to your office, he was still within the delivery timeframe of receiving both his membership cards and travel bag.Mr [redacted] also stated that AARP did not respond to his emails regarding the status of his membershipHowever, our records show that our customer service representatives responded to both of the emails we received from Mr [redacted] using his return email address at [redacted] We received Mr [redacted] ’s emails on October 3, and October 6, See attached AARP responses dated, October and October 6, As requested, we have cancelled Mr [redacted] ’s membership and he can expect to receive his full refund within 2-weeks at the address we have on file: [redacted] Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.Sincerely,D [redacted] October 3, 2015Dear Mr [redacted] ,Thank you for writing to AARP, your connection to Real Possibilities for living your best life, about your membership I'm happy to help you with thatAccording to our records, your membership number [redacted] , is currently paid through September 30, 2016, and you are a member in good standing You should receive your New membership cards by October 22, Remember to carry your new card with you and swipe it, scan it, or show it to make the most of your member benefits and enjoy more real possibilities Visit [redacted] for information on where you can use your card or check your AARP Member Benefits Guide.For your convenience I have attached a copy of your membership card to print and use until your permanent membership cards arrive Your first regular issue of [redacted] will be the December2015/Januaryissue which you should receive no later than January 23, In the mean time I have ordered the August/September issue for you which you should receive in to weeks.Thank you again for contacting AARP Together, we’re all about real possibilities.Sincerely,C [redacted] October 6, 2015Dear Mr [redacted] ,Thank you for writing to AARP, your connection to Real Possibilities for living your best life, about your membership I’m happy to help you with that.According to our records, your membership number [redacted] , is currently paid through September 30, and you are a member in good standing New membership cards are on their way to you and should arrive within the next four weeks Remember to carry your new card with you and swipe it, scan it, or show it to make the most of your member benefits and enjoy more real possibilities Visit [redacted] for information on where you can use your card or check your AARP Member Benefits Guide.I’d like to take this opportunity to share with you that you can print a copy of your membership card online at [redacted] Should you have further questions regarding the website registration or log-in, please call us, toll-free, at [redacted] between the hours of 7:a.mand 11:p.m(Eastern Time), Monday through Friday A specially trained representative will be happy to assist you with our website.Thank you again for writing We value your membership and your support If there is anything I can assist you with in the future, please do not hesitate to get in touch Together, we’re all about real possibilities.Sincerely,T [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I have been told repeatedly that the mailers would stop and that I should allow weeks for the process even though the CAN-SPAM Act specifically states that the business is allowed working days to stop all contactPlease inform AARP that alk correspondence is being copied for legal purposes and that the next promotional advertisement will result in a legal resopnseThis information will be added to the FTC complaint also being filed Regards, [redacted]

Dear [redacted] :We are in receipt of your letter, dated 5/22/2017, regarding complaint, # [redacted] , of [redacted] concerning his selection of a premium offered with his enrollment in AARP We have investigated this matter and welcome the opportunity to respond.Our records indicate that *** [redacted] enrolled in AARP on 4/9/ His membership, # [redacted] 8, is active and paid through 4/30/ In reviewing his record, it appears he contacted AARP by email and phone and was sent two premiums; the Black Weekender Duffle on 4/18/and the Deluxe Travel Bag on 5/9/ We apologize if these were not the free gift expected, and according to our online marketing team, the Black Travel Bag premium, is on its way to [redacted] via UPS It was ordered on 5/30/and is being sent to the address we have on file: [redacted] ***The shipment has been assigned UPS tracking number: [redacted] [redacted] can check the status of this delivery at: [redacted] Should you or [redacted] have any questions, please contact me directly and I will be glad to assist you further I can be reached via email at, [redacted] , or through the mail at: AARP, Member Communications Ombudsman, [redacted] ***, Attention: Hilary [redacted] .We would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely,Hilary L [redacted] Member Communications Ombudsman Tell us why here

Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC Re: [redacted] # [redacted] Dear [redacted] : We are writing regarding the complaint of [redacted] that was filed with your office on March 10, and transferred to our office for handlingThe complaint is regarding [redacted] ***’s concern that she continues to receive numerous unwanted solicitation mailings from AARP after requesting that they stop We have investigated her concern and welcome the opportunity to resolve this matter AARP makes every effort to comply with stop solicitation requestsWe apologize for any aggravation that these mailings may have caused her Our records indicate that [redacted] contacted AARP via email on January 8th and March 10th of requesting that all future communications from AARP cease, and the request was honored on January 12, by suppressing all future membership acquisition mailings Also, an on-line response was sent to [redacted] on both occasions asking that she please allow weeks for the suppression to take full effect However, ample time had not been permitted for the completion of the process based on the date of her complaint to your office As of March 24, 2017, I can assure you that the name of [redacted] and the following address have been added to all of AARP’s suppression files: [redacted] Berkeley, CA [redacted] We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers While we are able to suppress our own mailings very quickly, ending those of our providers takes longer Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month For this reason it may take a provider up to twelve weeks to delete mailings to a particular address AARP also distributes “generic” promotional pieces that are sent out in mass mailings as part of AARP’s overall membership acquisition program These pieces are neither addressed to nor targeted to a particular person or household They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail, or inserted inside a subscription newspaper or catalog Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50+ household Although the language on some of these generic pieces has in the past included an offer to “Renew your membership,” we have since revised that to explicitly state “Join or renew.” If [redacted] should receive additional mailings after April 6, 2017, she may call me directly at ###-###-####, and it would be my pleasure to assist her further We ask that she please have the mailing available, as each notice has specific codes that will help us suppress her name and address more effectively If more convenient, she may send an email to [email protected] or mail it to the following address: AARP, Member Communications Ombudsman, E Street, NW B7-225, Washington, DC Again, we would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Angelo *B [redacted] Member Communications Ombudsman