P I C S Investment Company

We are in receipt of your letter regarding the complaint of [redacted] that his AARP publications have not been delivered to his seasonal address as requested.  We have investigated [redacted]'s concerns and welcome the opportunity to respond.Our records show that [redacted]...

contacted AARP in October 2016 to request that we mail hs publications to his seasonable address during the period of December 5 thru March 10 of each year.  As requested, his seasonal address at [redacted], Pembroke Pines, FL [redacted] was added to hs membership profile.[redacted] has since contacted AARP numerous times to complain about not receiving his publications at his seasonal address.  We confirmed for [redacted] that his address was updated, but we also explained to him that AARP publications are distributed in stages because of the large number of members we have to reach.  He could expect to receive his AARP Bulletin by mid-month and AARP The Magazine by the end of each month.Consistent with AARP's delivery schedule, our records show that [redacted]'s AARP The Magazine (Dec/Jan 2017) issue was sent to his seasonal address as requested. However, the Feb/March 2017 issue was instead sent to his primary address in NY (60 Hempstead Avenue, Lynbrook, NY 11563) since the scheduled delivery time was past the timeframe for his seasonal address.Regrettably, our delivery schedule does not synchronize with the timeframe for [redacted]'s seasonal address.  Member satisfaction is important to AARP, and its is my pleasure to offer [redacted] a 3-month complimentary extension on his membership as a token of our apology for any frustration he may have experienced.His new membership expiration date is April 30, 2018, and he can expect to receive his cards within 2-3 weeks.   We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely, Darlene G[redacted]Member Communications [email protected]

January 26, 2018  Revdex.com Re: Ms. [redacted] ID: [redacted]     This letter is in response to a recent complaint to the Revdex.com, filed by Ms. [redacted].   We are truly sorry to learn of Ms. [redacted] and her mother’s...

experience under the AARP Medicare Rx plan.  We apologize for the frustration and distress resulting from that situation and would be more than happy to offer assistance with her complaint. In order to assist Ms. [redacted] and her mother we will need the full name and AARP number associated with the plan. Once we receive this information, we will send a rush escalation to [redacted] for their review and assistance with resolving this concern. While we wish we could to assist more directly, as we are neither the insurance provider ([redacted]) nor the regulator (Medicare), we unfortunately cannot access their records to provide any detailed insights. However, AARP will monitor the case until a resolution has been reached.   Although this does not change your experience, we would like to thank you for taking the time to share your concerns with AARP. We certainly value your feedback and have taken note of your comments. We will also be using your feedback to work with [redacted] to see what can be done to improve this situation. The issues our members raise are monitored and included in reports to management for their view. In addition, our Board of Directors and Executive Team consult these reports when determining the future course of AARP. Our priority will always be to ensure that the products and services that carry the AARP brand meet our standards and provide value to our members.   Thank you for bringing this issue to our attention. We look forward to hearing back from Ms. [redacted].     Sincerely,   Jazmine C[redacted] Member Relations AARP Services, Inc. 650 F Street, NW Washington, DC 20004 [redacted]@aarp.org

[redacted]  [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June, 30 2017 Revdex.com of Metro Washington, DC and Eastern PA1411 K Street, NW 10th Floor Washington, DC 20005             Re:  [redacted], Complaint #[redacted] Dear [redacted]: We are writing regarding the complaint of [redacted] that was filed with your...

office on June 14, 2017 and transferred to our office for handling.  [redacted] states in her complaint that she’s been unable to renew her account after experiencing problems through AARP’s on-line payment process.  We have investigated [redacted]’s concern and welcome the opportunity to resolve this matter. Our records indicate that [redacted] attempted to renew her membership (#[redacted]) via on-line for $16 on June 12, 2017; however, she was charged $116 due to a system error. As a result, $100 of the $116 charged to her electronic check payment was transferred to the AARP Foundation as a donation.  [redacted] contacted our office again on June 14, 2017, and was informed of this error.  We confirmed that on June 14, 2017, [redacted] was able to renew her membership successfully after speaking to a supervisor, and the $100 refund was processed on June 29, 2017.  We appreciate [redacted]’s long-time membership and support, and would like to apologize for the error that was committed in handling her on-line renewal payment. I can only highlight the rare occurrence of this type of outcome and use her experience and feedback as a training opportunity to ensure that we alleviate this issue going forward and better serve our members.  Member satisfaction is important to AARP, and as a token of our apology and appreciation for [redacted]’s patience, I would like to extend her membership for 1 year.  Therefore, membership #[redacted] is now paid through July/2019 and updated membership cards have been ordered and should reach the member within 4 weeks. Thank you for bringing this matter to our attention. I hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely,Angelo B[redacted] Member Communications Ombudsman

November 20,
2015
 
 
Revdex.com of Metro
Washington, DC and Eastern PA
1411 K Street,
NW 10th Floor
Washington, DC
20005
 
            Re:      [redacted]
 
To...

Whom It May
Concern:
 
We are writing
regarding the complaint of **. [redacted] that was filed with your office on November
8, 2015 and transferred to our office for handling. The complaint is entails [redacted]’s concern
that he continues to receive solicitation
mailings in his deceased father’s name who passed away in 2012. We have investigated his concern and welcome
the opportunity to resolve this matter.
 
AARP makes every
effort to comply with stop solicitation requests. We apologize for any aggravation
that these mailings may have caused him. 
Unfortunately, I’m unable to research his issue at this time.  While the Revdex.com complaint
hasn’t provided sufficient information, our system does indicate that a
member’s record has been marked as deceased at the same address listed in the
complaint.  However, I’m hindered from
proceeding with any further research in this matter until [redacted] can forward
us the necessary information to properly identify the deceased member that we
have in our files due to our privacy policy for divulging member’s information.  The following information is needed from [redacted]:
 
-Deceased
member’s name
-Address
-Date of Birth
and Date of Death
 
Again, thank you
for bringing this matter to our attention. I look forward to assisting [redacted] in the
near future once adequate verification has been received.
 
Sincerely,
Angelo *. B[redacted]
Member
Communications
[email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Sean was my initial Tax Advocate. His cases have been passed on to Ms G[redacted]. Please fax Ms. G[redacted] all AARP email replys to ###-###-####Former tax advocateSean SchweigerEmployee #[redacted]Ph-###-###-####Fax-###-###-####Case #[redacted]Current tax AdvocateMs. G[redacted]###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Thank you so much for your help. I have received the correct items. I just wish people would be responsible and do what they are supposed to. Thank you one again. :-)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are writing regarding the complaint of Ms. [redacted] G. [redacted] that was filed with your office on April 27, 2016 and transferred to our office for handling. Ms. [redacted]' complaint entails what she considers as misleading early renewal notices and unethical business practices. We have investigated her...

concern and welcome the opportunity to resolve this matter.AARP makes every effort to comply with stop solicitation requests. We apologize for any aggravation that these mailing may have caused her. Our records show that Ms. [redacted] established a 5-year membership (#[redacted]5) on January 7,2008 in the name of [redacted] with the address [redacted], Pineville, LA 71361. However, there's a variation in the name ([redacted]. [redacted]) and address ([redacted], Pineville, LA 71360) that are listed on the complaint. Our records also don't indicate any previous communication from Ms. [redacted] requesting that these mailings cease. As of today, May 20, 2016, the name of [redacted] G. [redacted] and the following addresses were added to all of AARP's suppression files:[redacted]         [redacted]Pineville, LA 71360         Pineville, LA 71361We ask that Ms. [redacted] please allow 12 weeks for suppressions to take full effect. We know 12 weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer. Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address. The member also questions AARP's practice and feels that they don't take the time to verify membership and allow members to submit multiple payments. I'd like to share that the names for membership solicitation come from a variety of sources. We recognize that data we obtain from our sources has potential for inaccuracies and, accordingly, we employ a number of data cleansing steps to verify our data accuracy. Unfortunately, Our processes are not infallible, and on rare instances, as in the case of the mailing sent to Ms. [redacted], the data we received from our data vendor proved to be inaccurate.Furthermore, AARP's policy is to refund payments of membership fees received from members who renew in error. Additionally, when an account receives more than two advanced payments, a refund is automatically reimbursed to that member. If Ms. [redacted] should receive additional mailings after August 12, 2016, she may cal me directly at ###-###-####, and it would be my pleasure to assist her further. We ask that she please have the mailing available, as each notice has specific codes that will help us suppress her name and address more effectively. Unfortunately, without seeing a copy of the original mailing that Ms. [redacted] received, i'm hindered from researching this matter any further. If she would like me to research the item, she can send the mailing to me at the following address: AARP, Executive Correspondence, [redacted], Washington, DC 20049.Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.Sincerely, Angelo S. B[redacted]Member Communications

[redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1411 K Street, NW, 10th Floor
Washington, DC  20005
RE: 
[redacted], #[redacted] 
Dear
[redacted]:
This is in response to the complaint, #[redacted], of [redacted], that was filed
with your...

office on 1/4/2016.  The complaint regards [redacted]’s concern
that after cancelling his membership the end of July 2015, he is still
receiving unwanted AARP-related mailings.
I
have investigated the case and found that [redacted] called our toll-free number
to cancel his membership on 7/27/2015.  According to our records, his
account was cancelled on that day, 7/27/2015, and suppressions were placed on his
account to stop further mail from us and AARP affiliates.  At the same
time, a $16.00 refund was sent to [redacted] at the Sterling Heights, MI,
address we had on file.
I hope [redacted] will accept our apology for any
aggravation these mailings may have caused. However, I am hindered to pursue
this further without seeing the particular solicitations he is receiving. 
As each notice has specific codes that will help us suppress his
name and address more effectively, [redacted] will need to provide a copy
of the mailing(s) he continues to receive. I can be reached via email, at, [email protected], or through the mail at: AARP, Member
Communications Ombudsman, 601 E St, NW, Washington, DC  20049,
Attention: Hilary L[redacted].
I’d also like to explain, AARP distributes “generic” promotional pieces that are sent
out in mass mailings as part of AARP’s overall membership acquisition
program.  These pieces are neither addressed to nor targeted to a
particular person or household.  They are inserted either in shared mail
programs (bundled with other offers from other retailers or marketers) in the
regular US Mail, or inserted inside a subscription newspaper or catalog. 
Since these are mass inserts, we do not actually
know if the person receiving them is already an AARP member or if they live in
a 50+ household. 
We
would like to thank you again for bringing this matter to our attention. It is
our hope that through our actions we have demonstrated our commitment to
enhancing the quality of life for all, as a responsible, effective consumer
advocate.
Sincerely,
Hilary L[redacted]
Member Communications Ombudsman
cc: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:As you stated, you have not heard from AARP. I have not heard from them either. Thank you for your attempt to resolve this issue.
Regards,
[redacted]

April 13, 2017Ms. Marcia Tilghman Revdex.com of Metro Washington DC and Eastern Pennsylvania 1411 K Street, NW, 10th Floor Washington, DC 20005Re: Margaret Peters-Complaint # 12083211Dear Ms. Tilghman:This is in response to the complaint of Margaret Peters that was filed with your office on...

4/10/2017.  The complaint regards an unwanted AARP invoice received by [redacted].  I have investigated the case and will share my findings.Our records show someone purporting to be “Margaret Peters” visited the following website at, www.QualityHealth.com, and responded to an AARP advertisement by clicking the option to receive membership information and an invoice.  The individual made this request from IP address 173.171.137.62 on 3/4/2017. We apologize for any aggravation this invoice may have caused.Upon receipt of this inquiry, the invoice was deleted, on 4/13/2017.  Regrettably, we cannot recall any invoices already in progress, and ask that [redacted] please allow 4-6 weeks for this change to take full effect.  Should [redacted] have questions or receive additional invoices after 7/6/2017, she may contact me directly and I will be glad to assist her further.  I can be reached via email at, [email protected], or if more convenient, by mail to my attention, Hilary L[redacted], at AARP, Member Communications Ombudsman, 601 E Street, NW, Washington, DC  20049.We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.Sincerely, Hilary L[redacted] Member Communications Ombudsman cc: [redacted]

October 26, 2016[redacted] Revdex.com of Metro Washington, DC and Eastern PA 1411 K Street, NW 10th Floor Washington, DC 20005             Re:  [redacted], ID# [redacted] Dear [redacted]: We are in receipt of your letter regarding the...

complaint of [redacted] that AARP sends her unsolicited membership invoices. We have investigated this matter and welcome the opportunity to respond. Our records show on July 19, 2016, someone purporting to be “[redacted]” visited the following website at www.[redacted].com, from IP address [redacted] and responded to an AARP advertisement by clicking the option to receive membership information and an invoice. As requested, the invoice has been cancelled. Regrettably, we cannot recall any mail in progress and ask that [redacted] please allow 4-6 weeks for the suppression to take full effect. If she should receive any additional invoices after December 12, 2016, she may call me directly on ###-###-#### and I will be happy to assist her further. Thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.   Sincerely, Darlene G[redacted]Member Communications [email protected] cc:  [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the harassment began prior to July. I have been getting these invoices since February 2016. It appears that they are responding to a separate incident yet unknown to me. I suggest they dig deeper for a realistic reply to my complaint. I feel the response has been patronizing and cursory. 
Regards,
[redacted]

April 22, 2016
Mr. [redacted]
Revdex.com of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
Re: [redacted], File #[redacted]
Dear Mr. [redacted]:
We are in receipt of your letter regarding the complaint of [redacted] that AARP sends her billing...

notices although she does not have an AARP membership. We apologize for any inconvenience these mailings may have caused and welcome the opportunity to clarify this matter.
Our records show that on March 12, 2016 at 8:36am, someone purporting to be [redacted] visited the following website at www.QualityHealth.com from IP address, [redacted], and responded to an AARP advertisement by clicking the option to receive membership information and an invoice.
At this time, we confirm the invoice has been cancelled as of April 21, 2016. Regrettably, we cannot recall any mailings already in progress and ask that Ms. [redacted] please allow 4-6 weeks for the invoice suppression to take full effect. If for an unforeseen reason Ms. [redacted] should receive any additional mailings after June 2, 2016, she may contact me directly on ###-###-#### and it would be my pleasure to assist her further.
Thank you again for bringing this matter to our attention. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
Darlene G[redacted]
Member Communications Ombudsman
[redacted]

[redacted]  Revdex.com of Metro Washington, DC and Eastern PA  1411 K Street, NW 10th Floor  Washington, DC 20005               Re:  [redacted], File #[redacted]   Dear [redacted]:  We are in receipt of...

your letter regarding the complaint of [redacted] that she receives unwanted mail and invoices from AARP.  We have investigated this matter and welcome the opportunity to respond.   AARP makes every attempt to comply with stop solicitation requests.  However, we do not have record of sending [redacted] an invoice at the address provided in her complaint.  I ask that she please send me a copy of the invoice, and I will be happy to investigate this matter further.  Regarding other unwanted mailings to her residence, we confirm as of February 7, 2017, the following names and address have been added to AARP’s suppression lists and the lists of our service providers:  [redacted] and [redacted] at 4[redacted], Milwaukee, WI  [redacted]. Regrettably, any mail already in progress cannot be recalled.  We ask [redacted] to please allow 12 weeks for the suppression to take full effect.  We know 12 weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo includes both our mailings and those of our member benefit providers.  While we are able to suppress our own mailings very quickly, ending those of our providers takes longer.    Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month.  For this reason it may take a provider up to twelve weeks to delete mailings to a particular address.   If for an unforeseen reason [redacted] should receive any additional mailings after April 3, 2017, she may call me at the above number and it would be my pleasure to assist her further.  I ask that she please have the solicitation available at the time of her call, as each mailing has specific codes that will help us suppress their names more effectively.  If more convenient, she may mail the solicitation to my attention at:  AARP, Member Communications Ombudsman, [redacted], Washington, DC  [redacted].  Thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.     Sincerely,   Darlene G[redacted] Member Communications Ombudsman [email protected]

February
7, 2018
 
                       Re: [redacted], File # [redacted]
Dear Ms.
[redacted]:
We are in
receipt of your letter regarding the complaint of [redacted] that she
continues to receive unwanted...

mailings from AARP despite her requests to have
them stopped. We welcome the opportunity to investigate this matter and
respond.
AARP makes
every effort to comply with stop solicitation requests. However, we do not have
record of receiving any prior requests from Ms. [redacted] for the address that
she provided: [redacted]  [redacted].
As requested,
Ms. [redacted]’s name and address have been added to AARP’s suppression lists and
the lists of our service providers. 
Regrettably, we cannot recall any mailings already in progress and ask
that she please allow 12 weeks for the suppression to take full effect.
We know 12 weeks sounds like an
inordinate amount of time to stop mailings, but we must explain that direct
mail bearing the AARP name and logo includes both our mailings and those of our
member benefit providers. While we are able to suppress our own mailings
very quickly, ending those of our providers takes longer.  Our providers
typically are on a three month mail schedule which means that on any given day,
mailings for the next two months have already been prepared and set. 
If Ms. [redacted] should receive any
additional mailings after May 2, 2018, she may call me directly at [redacted]
and it would be my pleasure to assist her further.  I ask that she please
have the solicitation available at the time of her call as each mailing
has specific codes that will help us to suppress her name more
effectively.
We would
like to thank you for bringing this matter to our attention.  It is our hope that through our actions we
have demonstrated our commitment to enhancing the quality of life for all, as a
responsible, effective consumer advocate.
Sincerely,
Darlene G[redacted]
Member Communications Ombudsman
[redacted]@aarp.org

February 23, 2016
[redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1411 K Street, NW, 10th Floor
Washington, DC 20005
Re: [redacted], File #[redacted]
Dear [redacted]:
We are in receipt of your letter regarding the complaint of [redacted] that his wife, [redacted]...

[redacted], completed AARP’s Defensive Driving Class, but has not received her certificate despite their requests to have it mailed to them. I welcome the opportunity to respond.
Upon our investigation into this matter, we identified a technical glitch in our programs, which delayed the processing of [redacted]’s certificate. The problem was identified and promptly corrected on February 5, 2016, and [redacted]’s certificate was mailed to her on February 8, 2016. If as of today, [redacted] has not received her certificate in the mail, I ask that she please contact me directly on ###-###-#### and I will be happy to further assist her.
Member satisfaction is important to AARP, and we would like to apologize for our program error and any inconvenience [redacted] may have experienced in having this matter resolved. This experience is not at all what we want for our course participants and we will happily issue [redacted] a full refund for the course fees. She can expect to receive her refund within 2-3 weeks.
Thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
Darlene G[redacted]
Member Communications Ombudsman
[email protected]

April 15, 2016
[redacted]
Revdex.com of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
Re: [redacted], #[redacted]
Dear [redacted]:
We are in receipt of your letter regarding the complaint of [redacted] that AARP sends her...

unwanted mailings despite her attempts to have them stopped. We apologize for any inconvenience these mailings may have caused and welcome the opportunity to clarify this matter.
[redacted] stated that she previously contacted AARP to have mailings stopped, but while she resided at her former address. AARP makes every attempt to comply with stop solicitation requests. However, we do not have record of receiving any previous stop solicitation requests from [redacted] at her current address ([redacted], #[redacted], Wilson, NC [redacted]). These continued mailings were produced because of a change in her mailing address and our system may not recognize the additional listing as the same person.
We confirm that as of April 14, 2016, the name of [redacted] at ([redacted], #[redacted], Wilson, NC [redacted]) has been added to all of AARP’s suppression lists. Regrettably, any mailings already in progress cannot be recalled, and ask that you please allow 12 weeks for the suppression to take full effect.
We know 12 weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo includes both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer. Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address.
If for an unforeseen reason [redacted] should receive any additional mailings after July 7, 2016, she may call me directly at ###-###-#### and it would be my pleasure to assist her further. I ask that she please have the solicitation available at the time of her call, as each mailing has specific codes that will help us to suppress her name more effectively. If more convenient, she may mail the solicitation to my attention at: AARP, Member Communications Ombudsman, 601 E Street, NW, Washington, DC 20049.

AARP also distributes “generic” promotional mail as part of our overall membership development program. These pieces are distributed either in shared mail programs (i.e. promotional mailings bundled with other special offers from other companies), or as inserts to subscription publications. These pieces are neither addressed to nor targeted to a particular person or household. Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household.
Thank you again for bringing this matter to our attention. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
Darlene G[redacted]
Member Communications Ombudsman
[email protected]