P I C S Investment Company

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:Thank you for your assistance in this matter. I appreciate AARP's prompt response and for clarifying their position in this matter. I look forward to hearing some news from the other two parties involved and hopefully Mrs. C[redacted]'s actions will prompt them to reimburse my claim.Regards, [redacted]

This concerns the complaint, #[redacted], of [redacted], and his rejection of AARP’s original response that was filed with your office on 1/7/2016.  The complaint regards [redacted]’s concern that after cancelling his membership he is still receiving unwanted communications from AARP.As noted in our original response, all appropriate suppressions were in place to stop AARP and AARP-affiliated targeted mail to his Sterling Heights, MI, address. I have investigated further and found that [redacted]’ email address was still active.  On 1/13/2016, I took action to unsubscribe and globally opt-out the email address we have on file: [email protected], from receiving future AARP-related emails. Please note, it may take up to 10 days for this change to take full effect. On 1/22/2016, while investigating the matter, [redacted] sent us a copy of an email he received from [redacted], one of our partner service providers.   We were able to identify the particular email as not being generated by AARP directly, but rather from [redacted] itself.  We contacted [redacted], on 1/26/2016, and had them remove [redacted]’ name and email address from receiving any further emails from [redacted].  In the future, we recommend using the unsubscribe link at the bottom of such emails to opt-out of receiving further offers.Should you or [redacted] have questions or other concerns, please email me directly at, [email protected], or through the mail at: AARP, Member Communications Ombudsman, [redacted] NW, Washington, DC  20049, Attention: Hilary L[redacted].We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.Sincerely,Hilary L.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Please also understand that I appreciate being a member of AARP and this has been the only issue I have had with any program offered by AARP.

May 16, 2017 Revdex.com of Metro Washington, DC and Eastern PA 1411 K Street, NW 10th Floor Washington, DC 20005             Re:  [redacted], Complaint #[redacted] Dear [redacted]: We are writing regarding the complaint of **. [redacted] that was filed with...

your office on May 4, 2017 and transferred to our office for handling.  [redacted] states in her complaint that she received an invoice mailing from AARP that she never requested and considers it to be fraudulent.  We have investigated [redacted]’s concern and welcome the opportunity to resolve this matter. Our records indicate that an active AARP membership account (#[redacted]) was established in the name of [redacted] from June/2008 through June/2009, but the account has remained in expired status since that time.  After researching the mailing in question, it was discovered that a membership invoice was created under the name of [redacted] in the amount of $16.  Our records also show someone purporting to be [redacted] visited the following website at www.[redacted].com and responded to an AARP advertisement by clicking the option to receive membership information and an invoice.  The individual made this request from IP address [redacted] on April 28, 2017 at 12:55pm EST.  As requested, we have removed the invoice from our system effective May 10, 2017.  Regrettably, we cannot recall any invoices already in progress and ask that she please allow 4-6 weeks for this change to take full effect.  If [redacted] should receive any billing notices after June 21 2017, she may call me directly at ###-###-#### and it would be my pleasure to assist her further.  If more convenient, she can also send the mailing via email at [email protected] or send it to the following address:  AARP, Member Communications Ombudsman, 601 E Street, NW, Washington, DC  20049.             Thank you for bringing this matter to our attention. I hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely,Angelo B[redacted] Member Communications Ombudsman

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted].[redacted] <[redacted].[redacted]>Date: Sat, Apr 23, 2016 at 9:53 PMSubject: harassmentTo: [redacted]I filed a complaint (#[redacted]) concerning AARP's continual notices that my membership is due and will be cancelled.  This has been going on for months even though I renewed my membership through April 2017. The check was written the middle of March and was cashed according to my bank account. I received one of these notices again yesterday (April 22, 2016). I feel that I am being harassed my them.  This is very upsetting to me. I am wondering how many other older people they send these notices to and the people end up making double payments.  I am hoping your agency can contact them once more.  This most recent notice came from Ann C. J[redacted], Chief Executive Officer, AARP, [redacted] Street, Lakewood, CA 90712.Thanks for any help you can give me.
Regards,
[redacted]

Hello [redacted],Thank you for your reply.  We are happy to provide you with an email for our department so that we might assist you with your request.  I can be reached by email at [email protected], or by phone at ###-###-####.  I look forward to hearing from you.Best,  Angelo B[redacted]

This is a follow-up to the letter sent on 6/12/2017 via the Revdex.com online portal regarding the complaint of [redacted]. Unfortunately, I had received misinformation about the replacement premium sent to [redacted] last week. Our sincerest apologies go out to him, along with two Black Day Bags which [redacted] should receive via special delivery this week.To further compensate for our mistake, I have also added a year to [redacted]’s membership term and his account, #[redacted], is now paid through April 30, 2019. Updated cards are on their way to [redacted] and should arrive within 3-4 weeks.Again, thank you for bringing this matter to our attention and we hope [redacted] will accept our sincerest apologies for the mix-up. Should you or [redacted] have any questions, please contact me directly and I will be glad to assist you further. I can be reached via email at, [redacted], or through the mail at: AARP, Member Communications Ombudsman, [redacted], Attention: Hilary L[redacted].Sincerely,Hilary L[redacted] Member Communications Ombudsman

Complaint: [redacted]
I am rejecting this response because: They said I would be contacted, but they did not mention how they were going to solve this problem.
They did not give their viewpoint or how they would prevent this problem for future customers.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Tell us why hereRevdex.com of Metro Washington, DC and Eastern PA1411 K Street, NW 10th FloorWashington, DC 20005 Re: [redacted] #[redacted]Dear Ms. [redacted]:We are writing regarding the complaint of Ms. [redacted] that was filed with your office on October 4, 2017 and transferred to our office...

for handling.  Ms. [redacted] stated that she was unable to login to our website for multiple days.  We have investigated her concern and welcome the opportunity to resolve this matter.After researching this incident, we have found that Ms. [redacted]’s email, [redacted], was placed into a “held” status.  An email address is automatically placed in a “held” status if the email is returned or “bounced back” to AARP.  There are a few common reasons for an email “bounce back,” including a user’s mailbox exceeding maximum allowed storage, a user’s mailbox is full, disabled, or not accepting messages or a user account is over quota.  As of Friday, October 13, the held status on Ms. [redacted]’s email address has been removed.We have unsuccessfully attempted to contact Ms. [redacted] by phone on October 16 and October 18 to assist her in resolving this matter.  Additionally we have sent an email explaining what occurred and included steps to successfully log into the website. If Ms. [redacted] should continue to have problems logging into the website, she may call me directly at ###-###-####, and it would be my pleasure to assist her further.  If more convenient, she may send an email to [redacted]or mail it to the following address: AARP, Member Communications Ombudsman, [redacted] Street, Washington, DC  20049.  We would like to thank you for bringing this matter to our attention and trust that our actions will resolve this matter to Ms [redacted]’s satisfaction.  Sincerely, Lauren A[redacted] ...

March 31, 2017   Revdex.com of Metro Washington, DC and Eastern PA 1411 K Street, NW 10th Floor Washington, DC 20005             Re:      [redacted]...

[redacted]                    Complaint #[redacted] Dear [redacted]:   We are writing regarding the complaint of [redacted] that was filed with your office on March 9, 2017 and transferred to our office for handling.  The complaint is regarding [redacted]’s concerns that she sent $16 in November/2016 to establish membership in conjunction with an AARP healthcare plan, but she has not received her membership cards from AARP.  We welcome the opportunity to resolve her concerns.   Our records indicate that [redacted] sent a $16 membership payment in November/2016 that was processed by the AARP Health Insurance Program, and then applied to [redacted]’s membership account (#[redacted]) on November 28, 2016. Membership cards were mailed to the address ([redacted], Greenville, PA [redacted]) that we have on file for the member at that time. Our records also show that we received a telephone call and on-line message from [redacted] on January 9, 2017 and March 5, 2017 respectively regarding this matter and another membership card was generated on January 9, 2017.  [redacted] is also concerned that her membership couldn’t be located during her telephone call on January 9, 2017. I want to apologize for the oversight that occurred during her effort to obtain information regarding this matter.  We are regularly considering ways to improve our quality member service efforts and appreciate [redacted] bringing this experience to our attention. I would like to assure [redacted] that member satisfaction is very important to AARP.  As requested, I have generated a refund in the amount $16 to [redacted] that she should receive within 2 to 3 weeks.  I’ve also applied a 1-year complimentary membership to her account due to any frustration or inconvenience that she may have encountered during this process.  Therefore, membership number, [redacted], is now paid through January of 2019. Updated membership cards have been ordered via FedEx delivery, which she can expect to receive within 7 business days.  She can also explore the option of printing membership cards online at www.aarp.org/printyourcard.  I hope that it brings her some comfort and closure. Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.  Sincerely, Angelo *. B[redacted] Member Communications [email protected]

February 19, 2018Revdex.comRe: [redacted]ID: [redacted] This letter is in response to a recent complaint to the Revdex.com, filed by Ms. [redacted]After reviewing Ms. [redacted]’s complaint, we can certainly understand her concern. In an effort to...

assist, I have escalated Mr. [redacted]’s concerns to [redacted] Dental for their review and investigation. As we are not the insurance provider ([redacted] Dental), we unfortunately cannot access their records to provide any detailed insights regarding the reimbursement costs of an out of network cleaning. However, I have requested for [redacted] Dental to contact Ms. [redacted] concerning this request. Ms. [redacted] should expect to receive a response from [redacted] Dental within the next few days. Should Ms. [redacted] have any additional questions or concerns once she have received a response from [redacted] Dental we would advise her to respond directly to this complaint for further assistance.Thank you for bringing this issue to our attention.  Sincerely, Jazmine C[redacted]Member RelationsAARP Services, Inc. 650 F Street, NW Washington, DC 20004[redacted]@aarp.org

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]This is in response to the complaint of [redacted] that was filed with your office on...

5/18/2017. The complaint regards an unwanted AARP invoices received by [redacted]  I have investigated the case and will share my findings.According to our records, [redacted] membership [redacted] expired on 7/31/2015 and she is not a current member of AARP.  However, on 2/9/2017, someone purporting to be [redacted] visited the following website at, [redacted] and responded to an AARP advertisement by clicking the option to receive membership information and an invoice.  The individual made this request from IP address [redacted] We apologize for any aggravation the invoice may have caused.Upon receipt of this inquiry, the invoice was deleted, on 5/24/2017. Regrettably, we cannot recall any invoices already in progress, and ask that you please allow 4-6 weeks for this change to take full effect.  I have also removed [redacted] name from receiving further notices from AARP.Please know it is never our intention to deceive or take advantage of our members, or indeed any others who we may contact. Also, it is the Association's long-standing policy to refund membership fees to members who renew in error.  Additionally, when an account receives more than two advance payments, a refund is automatically generated.  Should you have questions or receive additional invoices after 7/5/17, please contact me directly and I will be glad to assist you further.  I can be reached via email at, [redacted] or if more convenient, by mail to my attention, [redacted]  [redacted]
*We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely, Hilary L[redacted]
[redacted]

March 7, 2018              Re:     [redacted]    Complaint #[redacted]   Dear Ms. [redacted]:   We are writing about the complaint of Mrs. [redacted] that was filed originally with your office on February...

24, 2018 and transferred to our office for handling. The complaint is regarding Mrs. [redacted]’s concern that she continues to receive early renewal notices and considers it misleading when her membership is in good standing.  We have investigated her concern and welcome the opportunity to resolve this matter.   Mrs. [redacted] stated that she continues to get renewal notices after mailing her payment and receiving the new membership card.  Our records indicate that we processed a 1-year renewal for Mrs. [redacted] on June 16, 2017 in the amount of $16, and her membership is paid through July/2018.  I’d like to explain that AARP sends a series of renewal notices as early as 6 months providing members the option to renew at a time that is convenient for them and to offer our Early Bird Discount membership rates.  AARP’s policy is to refund membership fees to members who renew in error.  Additionally, when an account receives more than two advance payments, a refund is automatically generated for the member.  We apologize if Mrs. [redacted] feels that these mailings are being sent with the intent to deceive our members.    AARP also distributes “generic” promotional pieces that are sent out in mass mailings as part of AARP’s overall membership acquisition program.  These pieces are neither addressed to nor targeted to a particular person or household.  They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail, or inserted inside a subscription newspaper or catalog.  Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50+ household.  Although the language on some of these generic pieces has in the past included an offer to “Renew your membership,” we have since revised that to explicitly state “Join or renew.” As of today, March 6, 2018, I have updated Mrs. [redacted]’s membership account so that she will now receive only one renewal notice a few weeks prior to the expiration date at the address ([redacted]  [redacted]) listed on the complaint.  A 30-day post renewal notice will be generated only if we don’t receive a response to the initial renewal notice.  This change will take one mailing cycle to be effective.  Should Mrs. [redacted] receive a renewal notice outside of these parameters, she may call me directly at ([redacted], and it would be my pleasure to assist her further.  If more convenient, she may send an email to [email protected] or mail the notice to the following address: AARP, Member Communications Ombudsman, [redacted]  [redacted]   Again, we regret any confusion we may have caused Mrs. [redacted]. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.    Sincerely, Angelo *. B[redacted] Member Communications Ombudsman [email protected]

January 8, 2016
Revdex.com of Metro Washington, DC and Eastern PA1411 K Street, NW 10th Floor
Washington, DC 20005
             Re:  [redacted], Complaint #[redacted]
 To Whom It May Concern:
We are writing regarding the complaint of [redacted]...

[redacted] that was filed with your office on January 1, 2016 and
transferred to our office for handling alleging that she’s receiving membership
billings without her consent.  We have
investigated [redacted] concern and welcome the opportunity to resolve this
matter.
Although
[redacted] expressed that she and her husband have never belonged to AARP or authorized
a membership bill from AARP, our system indicates that the billing invoice in
question was created in the name of [redacted] on November 24, 2015.  Our system also shows that the request was
made on November 23, 2015 at 3:09pm
from IP address [redacted] by someone purporting to be [redacted] who
visited the following website, www.[redacted].com,
and responded to an AARP
advertisement by clicking the option to receive membership information and an
invoice.  We apologize for any
frustration or inconvenience this matter has caused.
As of today, we have removed the invoice
from our system.  Regrettably, we cannot
recall any invoices already in progress, and ask members to please allow 4-6
weeks for this change to take full effect. 
If [redacted] should receive any billing notices after February 19, 2016,
[redacted] may call me directly on (202) 434-3519 and it would be my pleasure
to assist her further.  If more
convenient, she can also send the mailing via email at [email protected]
or send it to the following address:  AARP, Member Communications Ombudsman, 601
E Street, NW, Washington, DC  20049.
Thank you for
bringing this matter to our attention. I hope that this information has been
helpful, and we have demonstrated our commitment to enhancing the quality of
life for all, as a responsible, effective consumer advocate.
Sincerely,
Angelo ** B[redacted]Member Communications
[email protected]

August 27, 2015
[redacted]Revdex.com of Metro Washington DC and Eastern Pennsylvania1411 K Street, NW, 10th FloorWashington, DC  20005
Re: [redacted], Case # [redacted]
Dear [redacted]:This is in response to the complaint, #[redacted], of [redacted], that was filed with your office on...

8/8/2015.  The complaint regards [redacted]’s concerns that she has received multiple invoices from AARP.  We have investigated her concern and welcome the opportunity to resolve this matter.
 
I have investigated the case and at her request [redacted]’ account was canceled on 8/18/2015 with a refund of $36.00 issued on that day.
On 5/18/2015, someone purporting to be [redacted] visited the following website, [redacted].com, from IP [redacted], and responded to an AARP advertisement by clicking the option to receive membership information and an invoice.  AARP’s online membership acquisition program has a number of programs in place to help detect duplicate names and addresses that may already exist in our membership database to prevent current members from receiving membership solicitations and invoices in error. Unfortunately, the system is not infallible given the sheer volume, similarities and variations of names, and an invoice was generated for [redacted].
According to our records, the invoice was deleted from [redacted]’ account on 7/23/2015. We apologize for any aggravation these invoices may have caused.  Regrettably, we cannot recall any invoices that were already in progress, and ask that she please allow 4-6 weeks for this change to take full effect. 
Should [redacted] receive additional invoices, she may contact me directly and I will be glad to assist her further. We ask that she please include a copy of the mailing, as each notice has specific codes that will help me suppress her name and address more effectively. I can be reached via email, at [email protected], or if more convenient, by mail to my attention, Hilary L[redacted], at AARP, Member Communications Ombudsman, 601 E Street, NW, Washington, DC  20049.
We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
Hilary L[redacted]Member Communications Ombudsman

[redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1411 K Street, NW, 10th Floor
Washington, DC 20005
 
Re: [redacted], Complaint # [redacted]
 
Dear [redacted]:
 
We are in receipt of your letter dated June 16, 2014, regarding complaint,...

#[redacted], of [redacted], requesting that AARP renewal notices being sent to his home be stopped. We have investigated this matter and welcome the opportunity to respond.
 
According to our records, [redacted]’s membership (#[redacted]) expired on 12/31/2006 due to non-renewal.  [redacted] contacted us by phone on 4/09/2015 and 6/3/2015 about this matter.  During the latter call, our Member Relations agent learned that the address on file was different than [redacted]’s current address ([redacted], Amelia OH [redacted]).  AARP agents confirmed that all suppressions related to our renewal and other mailings were completed on her former and current residence.  I’ve also contacted appropriate staff to make sure [redacted] is removed from our Service Provider lists.
 
However, as each notice has specific codes that help to suppress specific names and addresses more effectively, I’m hampered in further investigating this particular problem without a copy of the mailing.  If [redacted] would send us a copy of the solicitation, we can better search for the specific reason she remains on our mailing lists. She may send it directly to me  and I will be glad to assist her further.  I can be reached via email or through the mail at: [email protected];
AARPMember Communications Ombudsman[redacted]Washington, DC  [redacted]Attention: [redacted]
 
I'd also like to explain that AARP distributes “generic” promotional mail as part of our overall membership development program. These pieces are neither addressed to nor targeted to a particular person or household.  Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations.
 
We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
 
Sincerely,
Hilary L[redacted]
Member Communications Ombudsman

[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1411 K Street, NW, 10th Floor Washington, DC  20005         Re: [redacted]; Complaint - #[redacted] Dear [redacted]:We are in receipt of your email dated July 5, 2017,...

regarding [redacted]’s complaint, #[redacted], about AARP’s Rewards for Good program.  I have investigated this matter and welcome the opportunity to respond. **. [redacted]’s complaint regards his inability to get the $5 [redacted] gift card for 500 R4G points.  Unfortunately, the day [redacted] attempted to use the R4G website there was a problem affecting members’ online requests.  Upon receipt of the complaint, the vendor was contacted and a phone call was made to speak with **. [redacted] personally.  A complimentary $5.00 [redacted] Gift Card was sent to [redacted] and according to the vendor, the member’s experience was satisfactorily resolved.  I also spoke with **. [redacted] on 7/14/2017 and he thanked AARP for our follow-up and was pleased with the outcome. I would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely,Hilary L[redacted] Member Communications Ombudsman

Hello [redacted],I'm confused about the response I just received to my Revdex.com complaint. The response says Before processing the complaint, we need you to provide some additional information. Please respond to the follow points:Please send us a copy of the mailing showing the address of the...

person who does not live there.But then in the very next paragraph it goes on to say "The text of your complaint may be publicly posted on Revdex.coms Web site... Please do not include any personally identifiable information when you tell us about your problem..."If I send you a copy of the mailing I would be providing personally identifiable information. (My address) Please clarify your request because these two statements are contradictory.  Should I or shouldn't I send you personally identifiable information?Also my desired outcome is that someone from AARP contact me and explain why removing my address is so difficult. Why their process is so broken. Why their customer service is unable to service such a simple request. I don't need to provide a copy of the mailing for that out come to occur. Also I have on several occasions already provided the address to AARP in my communications with their customer service, Also they have received several of the parcels sent back to them with the label "NO LONGER AT THIS ADDRESS UPDATE YOUR RECORDS". So they are already aware of which address needs to be updated.Thanks,[redacted]

We are writing about the complaint of [redacted] that was filed with your office on September 11, 2016 and transferred to our office for handling.  The complaint is regarding [redacted]’s concerns that his wife received unsolicited junk mailings from AARP, and she’s not interested in...

joining.  We have investigated [redacted]’s concerns and welcome the opportunity to resolve this matter.AARP makes every effort to comply with stop solicitation requests. [redacted] stated in his complaint that he sent AARP a letter on August 24, 2016 requesting that his spouse’s information is removed from our records by September 9, 2016. Unfortunately, we don’t have a record of receiving any previous requests from [redacted] to stop solicitation at the address provided in his complaint, and he also doesn’t mention his wife’s name so we don’t have any idea what name to remove from our system.  Once this information is received, it’ll be our pleasure to honor the request.It was also mentioned in [redacted]’s complaint that he still has copies of the junk mail that they received in Mrs. Lee’s name.  Unfortunately, without seeing a copy of the original mailing that [redacted] has in his possession, I’m hindered from researching this matter any further.  If he would like me to research the mailings, he can forward the documents via email at [email protected] or mail it to the following address:  AARP, Executive Correspondence, 601 E Street, NW B7-225, Washington, DC 20049. [redacted] can also contact me directly at ###-###-####.We appreciate [redacted] taking the time to bring this matter to our attention and look forward to receiving the information very soon. Sincerely,Angelo ** B[redacted]