NuPlenish Eye

This business is an all out scam. They use slight of hand to sell their product. They advertise a trial of their product for $4.95 but do not disclose that if you don't return the product in 14 days that you will be charged an additional $89.95. Then they will continue to send you the product every month for $95. They would not refund the 1st $95 I had to pay and I had to fight to get the 2nd $95. And only because I did not open the package and told them I had already sent it back return to sender did they finally agree to refund me once they receive the product. I am a single mom who can not afford $95 a month eye cream. I feel tricked and taken advantage of. Stay away from this business is the best advice I can give.

Hello.
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $38.71 on 9/08/2015.  Please allow up to 10
business days for the credit to...

show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $85.95 and $89.95 on 9/21/2015.  Please allow up to 10
business days for...

the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Nuplenish

After receiving the product and trying it multiple times the results were zero. Nothing happened. Never saw a place that said call if not satisfied or will send more. Then 13 days later received a bill for two $89.95 charges for more products that I haven't gotten as of this day. I called the day I received the bill to cancel but still no product and no help. I hope this helps others to see what a bunch of thieves these people are and don't make the same mistakes that I have. I personally will NEVER order off the internet again. Burnt twice from these scamming companies and it won't happen again!!!

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund on 9/22/2015.  Please allow up to 10
business days for the credit to show from...

the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Nuplenish

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Be aware that my banking institution has not received notification of pending refund
Regards,
[redacted]

I thought I ordered a sample. They did not disclose that you had to return it within 14 days. I was charged the full amount a few weeks later. When the second shipment arrived with another charge on my credit card for $95 I called them to tell them I never ordered further shipments. Their attitude was tough luck. I now have another order which I can use as a hand cream. Total scam.

We are in receipt of you complaint on behalf of the customer. We understand the customer frustrations and haveresponded to the complaint by providing a full refund of $42.71 on 4/23/2015. Please allow up to 10 business days for thecredit to show from the refunded date. Also, please be...

aware that it was stated in the terms and conditions that thecustomer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. Thesystem does not and will not allow the client to proceed to the checkout section to complete the purchase unless heacknowledges the terms and condition of the product. The customer is automatically signed onto our monthlysubscription until they call in and ask to cancel the product. After the customer finishes their 30 day supply of theproduct, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customermust receive and RMA number from the customer service department to return the product and they will then receive arefund. Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or becharged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customermust call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they willbe charged for the trial product and be subscribed onto our monthly subscription.Sincerely,NuPlenish

Hello,
We have refunded the customer an additional 89.95 as a courtesy.  Please allow up to 10 business days for the credit to show.  Please have the customer review all the terms and conditions when ordering any trial products online.  Terms and conditions on our website must be accept before you are able to go to the checkout page and the customer must again accept the Terms and conditions after ordering.
Sincerely,
[redacted]

I requested the 30 day free trial and paid the shipment however if you are not satisfied with the product you have to cancel within 15 days (how can you possibly see the results they claim and cancel before the 15 days).
I forgot to cancel and they charged me $85.95 & $89.95 (for the free trial). They charged the same amounts again and when I called to explain what happened and that I hadn't received the shipment they were charging me for, they would not cooperate. I also explained that I wanted to return the unopened cream they had just sent but they refused to refund me. The agent tried to get me to agree to a 50%refund!
What I found "funny" is that their advertisement says, "why pay for expensive creams?..."

Hello,
Unfortunately we are unable to locate your order within our database.  Please provide us with the first 6 and last 4 of the credit card which you used during your purchase.  Also, please provide us with description on your credit card for the purchase. Please be aware...

that it was stated in the terms and
conditions that the customer would be charged for the full 30 days for the
trial bottle if they didn't cancel before the 14 days was over. The system does
not and will not allow the client to proceed to the checkout section to
complete the purchase unless he acknowledges the terms and condition of the
product.  The customer is automatically signed onto our monthly
subscription until they call in and ask to cancel the product.  After the
customer finishes their 30 day supply of the product, they will be charged on
the card on file for a 30 day supply plus shipping and handling. Usually, the
customer must receive and RMA number from the customer service department to
return the product and they will then receive a refund.  
Sincerely,
Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 2/5/2016.  Please allow up to 10
business days for the credit...

to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Nuplenish

Hello, 
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $175.90 on 11/18/2015.  Please allow up to 10
business days for...

the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Nuplenish

Hello,
We are unable to pull up this customer within our data base using the information provided within the complain.  Please provide us with the first 6 and last 4 of the credit card which the customer used to purchase the product.  Also please provide the description on...

the card for the charge as well.
Sincerely,
Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95  on 10/26/2015 and and additional...

$89.95 on 11/2/2015..  Please allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
Nuplenish

Hello,
According to the system a refund of $94.90 still being processed.  Please allow up to 10 business day from today's date for the credit to show.
Sincerely,
Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $171.91  on 6/14/2015.  Please allow up to 10
business days for the credit to...

show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $34.97 on 2/5/2016.  Please allow up to 10
business days for the credit to show from...

the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a full refund of $91.90 on 5/23/2016.  Please allow up to 10 business days for the credit to show from the refunded...

date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. Sincerely,
 
Nuplenish

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are in receipt of you complaint on behalf of the customer.  We understand
the customer frustrations and have responded to the complaint by providing a
full refund of $179.50 on 6/26/2015.  Please allow up to 10 business days
for the credit to show from the refunded date.  Also, please be aware that
it was stated in the terms and conditions that the customer would be charged
for the full 30 days for the trial bottle if they didn't cancel before the 14
days was over. The system does not and will not allow the client to proceed to
the checkout section to complete the purchase unless he acknowledges the terms
and condition of the product.  The customer is automatically signed onto
our monthly subscription until they call in and ask to cancel the product. 
After the customer finishes their 30 day supply of the product, they will be
charged on the card on file for a 30 day supply plus shipping and handling.
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refund. 
Nevertheless, the customer account has been cancelled and will no longer be
receiving anymore products or be charged. It was stated in the terms and
conditions every customer agrees to before proceeding to check out. The
customer must call in and cancel their account before the 14 day trial is over.
If the customer fails to cancel their account, they will be charged for the
trial product and be subscribed onto our monthly subscription.
Sincerely,
Nuplenish