NuPlenish Eye

Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $175.90 on 12/17/2015.  Please allow up to 10
business days for the credit to show from the refunded date. ...

Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.  Sincerely, Nuplenish

I am not hating the product so much, not that I have a lot of time using it, but the scam they follow to get you a free sample is ridiculous. They start a 14 day trial the day you call in for the product to be shipped, and auto enroll you in their monthly renewals. I was then charged for not calling 2 days earlier (mind you I didn't think shipping time counted against my trial period) to cancel. Almost $200 charged to my account for their false advertisement. I was able to push for a 50% refund (I probably could have gotten more had I been more patient) though and encourage you to as well if you find yourself in the same boat. I have stopped further payments and shipments, but this was a learning lesson for me!

Hello,  We are in receipt of you complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a full refund of $89.95  on 5/16/2016.  Please allow up to 10 business days for the credit to show from the...

refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.  Sincerely, Nuplenish

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I do accept their  business "cancelling any account that they claim I had with them,, and will no longer be sending anymore products(or charges) to me in the future!
Regards,
[redacted]

Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a refund of $42.98 and $44.98 on 1/25/2016 and an additional $48.92 and $49.92 on 2/5/2016  Please allow up to 10
business days...

for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely,Nuplenish

Hello,I believe this is a duplicate complaint as the customer has filed one previously which we answered that we refunded her the desired amount of $94.90.Sincerely,Nuplenish

Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $171.91  on 6/14/2015.  Please allow up to 10
business days for the credit to show from the refunded...

date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.  Sincerely, Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a refund to the customer according to the dates below.10/26/2015 - refunded $42.9810/26/2015 - Refunded $ 44.9811/2/2015-...

 Refunded $44.9711/2/2015 - Refunded $42.97Please allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.  Sincerely, Nuplenish

Hello,The customer has already filed a chargeback and have received the amount which they requested. Sincerely,Nuplenish

Roman";mso-bidi-theme-font:minor-bidi;
mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">H...⇄ /> are in receipt of you complaint on behalf of the customer.  We understand
the customer frustrations and have responded to the complaint by providing a
full refund of $179.50 on 6/26/2015.  Please allow up to 10 business days
for the credit to show from the refunded date.  Also, please be aware that
it was stated in the terms and conditions that the customer would be charged
for the full 30 days for the trial bottle if they didn't cancel before the 14
days was over. The system does not and will not allow the client to proceed to
the checkout section to complete the purchase unless he acknowledges the terms
and condition of the product.  The customer is automatically signed onto
our monthly subscription until they call in and ask to cancel the product. 
After the customer finishes their 30 day supply of the product, they will be
charged on the card on file for a 30 day supply plus shipping and handling.
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refund. 
Nevertheless, the customer account has been cancelled and will no longer be
receiving anymore products or be charged. It was stated in the terms and
conditions every customer agrees to before proceeding to check out. The
customer must call in and cancel their account before the 14 day trial is over.
If the customer fails to cancel their account, they will be charged for the
trial product and be subscribed onto our monthly subscription.Sincerely,Nuplenish

Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a refund of $42.97 and an additional $44.97 on 1/27/2015.  Please allow up to 10
business days for the credit to show from the...

refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.  Sincerely, Nuplenish

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I requested a refund of 94.90 and 89.95 (the first debit from my account) made on July 17th. When I receive both of these refunds I will consider the complaint resolved. I appreciate the Revdex.com helping with this matter.

Hello,
The disputed amount was fulfilled.  Please close the case.
Sincerely,
Nuplenish Skin

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 9/22/2015.  Please allow up to 10
business days for the credit to...

show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
Nuplenish Skin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The product I purchased was for $4.95 not $38.71 you need to make yourself perfectly clear on that one. And when this order was place I cancelled immediately and also spoke with someone in Customer Service and stated DO NOT SEND ME THIS PRODUCT and DO NOT DRAFT FROM CHECKING ACCOUNT. At that time I was told product was cancelled and nothing would be drafted, Well we see that was lie! Nu Plenish did refund me the $38,71 but during several phone calls in wanting to know why they drafted the money I was told I could keep the product as a complementary item. After refunding me the $38,71 I was sent an email stating to return the product  with a Return number. I want to be credited for the shipping they withdrew from my account. Which totals $21.89 and this includes me shipping the cancelled product back.
Regards,
[redacted]

This product is HIGHLY OVER PRICED and their marketing system should be banished. They charge you for shipping only and later there appears a charge of almost $90.00 on your bank statement.

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 and $85.95 8/9/2015.  Please allow up to...

10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Nuplenish

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved. This is in reply to a complaint, ID [redacted].  This is to update you on the progress on the dispute with TMI*DERMA REFORM, HENDERSON, NV and BCI*EYE ADVANCED, LAS VEGAS, NV.  On August 07, TMI*DERMA REFORM HENDERSON, NV credited my husband's Discover credit card $89.95 (it posted on the statement on August 10); then on August 13 BCI*EYE ADVANCED, LAS VEGAS, NV credited my husband's credit card $85.95 (it posted on the Discover statement August 16).   I appreciate your help with this matter.  I believe if I had not contacted Revdex.com they (business) would not have agreed to reimburse the amount they charged my husband's Discover credit card.  I want to thank you so much for all the time and effort you put into this dispute for me.  Your company is a true blessing to customers like myself that get scammed out of money.    You can now close this dispute.  Again, I appreciate all you have done for my husband and me.
Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 11/18/2015.  Please allow up to 10
business days for the credit to show...

from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $85.95 on 6/16/2015.  Please allow up to 10
business days for the credit to...

show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Nuplenish