NorthStar Alarm Services, LLC

Dear Ms. J[redacted], I would like to apologize for the misunderstanding. I have cancelled your account and I will refund the June and July payment you were charged, once July funds with us. Again, I am sorry for the frustration this caused. Sincerely,  Melanie J[redacted]Customer Care...

Manager, NorthStar Homep:[redacted] | f:[redacted]@northstaralarm.com | w:www.northstarhome.com...⇄

Complaint: [redacted]
I am rejecting this response because: Someone from Northstar named Ally called and left a message on the secondary telephone number on my account saying a credit would be applied to my account.  I have no idea who Ally is and why shed did not call me. I have tried to contact her but was told she wasn't in.  I am rejecting this offer because the alarm system has never operated properly and after one year Northstar will start charging me every time there is a problem and they need to send out an installer. I have dealt with the alarm system problems for 6 months and after 3 failed service calls and numerous tech support calls to correct the problems,  I have no faith that their installers and tech support staff can repair this system successfully. Also, I am sure Northstar is attempting to hold me to this bad contract so that in a year they can charge me for service calls. My initial request has not changed, I am asking Northstar to authorize cancellation of this contract without penalty and refund my money.
Sincerely,
[redacted]

Dear Mr. W[redacted], I do not show we received any letter from you nor a phone call within the three day right of rescission. If you did call or send a letter please send me documentation showing that so we can process it. Thank you, ?Melanie J[redacted]Customer Care Manager, NorthStar Homep:[redacted] | f:[redacted]@northstaralarm.com | w:www.northstarhome.com...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Making clear that we do not going to accept any subsequent charge or penalty due to the early cancelation of our contract 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A Technician will call me within the next two business days to make an appointment to have the system removed.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]