NorthStar Alarm Services, LLC

Dear Ms. [redacted],NorthStar has had a chance to investigate what is going on with your account. We have pulled back your account from Moni, so that NorthStar is now monitoring your account. We apologize for the confusion. NorthStar would be glad to offer a free service check up to make sure your...

system is working in the best fashion, and cover the cost of the two false alarm fees. If you would let us know the amount we would be glad to credit your account. We hope that this is a satisfactory resolution.Best NorthStar Alarm

Ms. [redacted],Thank you for your business, you have been a valuable customer to NorthStar. NorthStar will honor your request to cancel the remaining months of your automatic renewal. Please allow 5-7 business days for this to reflect on your account.Sincerely,NorthStar Alarm

[redacted], I am sorry to hear that you have been up happy with your security system from NorthStar up to this point.  I was able to review your account in regards to what you mentioned about the installation not being completed as well as the agreement length.  I am showing that all of...

the  equipment listed on the installation form is what was installed in your home, as well as we were able to connect some previously existing equipment to give you some additional security in your home.  If there was equipment that was supposed to be installed and was not could you please let me know what it was and I can investigate further and make sure we get that issue resolved.  In regards to the agreement length that you signed up for I reviewed the paper work that we have on file and I am showing that it was for a 60 month agreement, if you have it written down somewhere that it was supposed to be for the 42 months instead I would be happy to make that change.  If you have any other questions or concerns please feel free to let me know and I would be happy to further assist you. Best regards, Aaron

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] First of all, Seth, the repreesentative had my mother to write a letter, sign and date it, for the purpose of terminating the contact with Monitronics, which has never happened.  Also, I was told, when I, [redacted], call numerous times, to get the final bill from Monitronics, fax it in, which I did, AND its still not done.  This company appears to be untrustworth and practices unprofessional practices and tactics on their customers.  We want nothing to do with this company, at all.  I've also ALREADY asked forassistance with cancelling this contract on the third day, the fifth day, and many others, however, they conviently waited  untilit was too late, acccording to the contact, to advise that it could not be cancelled.  Also, Seth and the other guy, whose name I cannot remember, came into my mothers home,  lied to us, ate our food, laughed and talked, just to go back to where they came from, knowing that they have taken full advantage ofmy elderly mother.  She wastold everything to say.  She is 73 years old for Gods sake!  This is such a shame, that a company would send representatives into a poverty stickened neighborhood and take addvantage of poor elderly people. Furthermore, the customerr service and executives are allowing and SUPPORTING this type of foolishness.  I will not stop until this contract is cancelled.  I am awating a call back from the news media and I will continue to make people in this neighborhood and country, and world know about how this company has done my mother, and based on the other previous reviews, many others!!  If you were such a booming business, what is more important, your huge successful reputation, by way of maliciously taking advantage of your customers or the reports of satisfied customers? I am soooo disappointed.

Mrs. [redacted], We are sorry to hear about the confusion regarding the move of your system to your new home. We are showing that you spoke with a supervisor in our customer care department who was able to work out getting a new system installed in your home and what equipment you would like.If...

you have any further questions regarding the installation please feel free to contact our customer care team and they will be able to further assist you. Warm Regards, NorthStar Alarm LLC,

Mr. [redacted], We are sorry to hear about the problems that you experienced with your thermostat that is paired with your NorthStar System. We were able to review your account in regards to the information that you provided about the problems that you experienced. We are showing that you did contact...

our monitoring station on 9.23 in regards to the issue at the time but then did not contact us again until 10.9 stating the problem still existed. At that time Desiree offered to send someone out which you declined so the problem was never resolved, and she sent you a customer dispute form to fill out. We can verify that you did speak with Cameron who is one of the supervisors in our Customer Care department and that he also spoke with one of the supervisors in our Technical Support department to see if we could remote diagnose what caused the problem with the thermostat  which we are not able to do. Because we are not able to remote diagnose what may have caused the problem that is why his offer of sending someone out to the home at no charge was made.  In order to resolve the issue that you have experienced we are happy to send a technician out to you home at no cost to see what may have caused the problem with the thermostat. If you are not wanting to have that part of the service any more because of the issue we would be happy to remove that from your account as that has no effect on the over all security system which was and is still fully functional, as well as apply a 3 month credit towards your account which would take care of your Nov, Dec, Jan payments on the account. We would be happy to have a supervisor from out Technical Support Department call you to set up the work order for the technician to come out to the home to make sure any concerns that you have are resolved and he can perform a complete system test while he is in the home to confirm that the rest of the security system is in good working order. Warm Regards, NorthStar Alarm LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. H[redacted], I am truly sorry for any misunderstandings that may have taken place. I can assure you he did not keep any of your personal information and anything that may have been written down has been shredded. Sincerely, Melanie J[redacted]Customer Care Manager, NorthStar...

Homep:[redacted] | f:[redacted]@northstaralarm.com | w:www.northstarhome.com...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Under the condition that the work will be done ASAP and to completion so that our home is completely covered. 
Sincerely,
[redacted]

Ms. [redacted],NorthStar will have one of our customer care managers and discuss the options of your account. Thank you for give us the opportunity to resolve the issue.Sincerely,NorthStar Alarm

Complaint: [redacted]
I am rejecting...

this response because: The third party informed they are charging me the price that was quoted by  Northstar. Northstar sold my account and gave the incorrect price quote to the company they sold my account to. Also they have been over charging me long before they sold my account. Bottom line is out want  out of my contract, because Northstar hasn't been honoring our contractual agreement  since day   I first signed my contract. They are shifting the blame. They are doing very bad business. I want my over payments returned and want out of my contract. It doesn't take almost a year to fix the mistakes that they have. 
Sincerely,
[redacted]

Dear Ms. W[redacted], I am sorry for any misunderstandings that may have taken place. NorthStar will agree to cancel your account and refund the money paid. A technician will contact you within the next 48 hours to schedule a time to remove the equipment. Once the equipment has been removed all...

money paid will be refunded. Please let me know if you have any further questions. Sincerely, ?Melanie J[redacted]Customer Care Manager, NorthStar Homep:[redacted] | f:[redacted]e:[redacted]@northstaralarm.com | w:www.north...⇄

NorthStar regrets to hear the customer has had this experience. However, their account is owned by a third party, not NorthStar. The customer should contact [redacted] in order to resolve their billing dispute.Warm regards,NorthStar Alarm Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] And [redacted]

Dear Ms. [redacted], NorthStar has reviewed your recent account activities. According to our notes we offered you a lower price and you declined. We informed you that you could cancel, but it would require written notice and may take up to 60 days. That being said we would need you to provide...

written notice and we will cancel your account within 30 days of your next billing cycle. NorthStar requires written notice from their customer for the safety of the account owner and to verify the legitimacy of the request. NorthStar would like to thank you for your business. Sincerely, NorthStar Alarm p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Helvetica; -webkit-text-stroke: #000000} span.s1 {font-kerning: none}

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to also add that the business handled this problem with extreme prejudice and I am very satisfied with the results.
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that arbitration is necessary. Sincerely,[redacted]

Mr. and Mrs. [redacted], NorthStar Alarm Services is sorry to hear that you were unhappy with your service. We will honor your request to cancel, and not charge you a termination fee. We would ask that you satisfy the current balance due which is $274.95. Please let us know if this is an...

acceptable solution.Sincerely,NorthStar Alarm Services.

Dear Ms. [redacted], We received your request to cancel your account. Although your contract was renewed for an additional 18 months, will be processing your cancellation today as an accommodation to you.  Warm regards, NorthStar Alarm Services, LLC