NorthStar Alarm Services, LLC

Mr.  [redacted], NorthStar would like to thank you for your patronage. We will honor your request to cancel your agreement. NorthStar has not sent your account to collections, so there is not a negative report on your credit history. Should you have a change of heart and would like...

to stay with NorthStar we would be glad to have you back as a customer. Sincerely, NorthStar Alarm Services.

Ms. [redacted],We are sorry to hear about your dissatisfaction with your service. NorthStar would be glad to try and remedy your troubles. Unfortunately, you signed an agreement for 60 months from May 1, 2014. We would be glad to discuss the monthly rate as we may be able to lower it.Attached is a...

copy of your agreement that you signed.Please feel free to contact our customer care department ###-###-####.Sincerely, NorthStar Alarm Services.

Mrs. [redacted], After further review of your account with NorthStar and because of the additional information you provided we have elected to cancel your account with us.  The cancellation was effective as of October 22nd and you have a $0 balance with NorthStar.  If you have any further questions or concerns regarding the cancellation of the account please feel free to let me know and I would be happy to address them for you. Best regards, Aaron

Mr. [redacted],NorthStar is sorry to hear about the troubles you have with your service. NorthStar will credit future payments for 18 months and send a technician to your home free of charge to get everything up and running properly. We will have our tech support reach out to you soon to schedule this...

service appointment. Thank you for being a NorthStar customer.Sincerely,NorthStar

Ms. [redacted], We are sorry you have had an interruption in your NorthStar monitoring service. I do not see any notes in your account indicating that you have contacted our Customer Care or Technical Support departments to resolve the issues you have been experiencing. Our Customer Care...

department will be contacting you to resolve whatever issues you have been experiencing. Best regards, NorthStar Alarm Services, LLC

Complaint: [redacted]
I am rejecting this response because:If you will not help with this matter I will contact my relatives and they will take care of any legal matters going forward. Perhaps I am being taken advantage of.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Ms. [redacted],Thank you for being a valued customer with NorthStar. We will honor your request to cancel your agreement. Please allow 5-7 business days for this to be reflected on your account.Sincerely,NorthStar Alarm

Mr. [redacted],Northstar would be glad to help you out. I have attached a copy of your agreement, for your review. We understand that you have moved to the Tuscon Az area? We have technicians available who would be glad to install your system in your new residence.You are a valuable customer to...

NorthStar and we would be glad to get this installed into your new home. NorthStar will gladly wave the installation fee, which is normally $99.Sincerely,NorthStar

Complaint: [redacted]
I am rejecting this response because:I obviously did not understand that this was an extension.  I will not be installing a system in my new home.  Nor will I buy out the contract.  I will be hiring an attorney because I feel that this is shoddy business practices and that NorthStar feels they have a right to FORCE people to do what they do not wish to do and that they are being greedy in refusing to help a good customer out.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would just like to confirm that I will not be charged an early termination fee. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. [redacted], We are disheartened that you decided to switch your alarm monitoring services to Vivint. However, the contract you signed with NorthStar contains an automatic renewal provision. In the event you fail to provide notice of your intent to cancel prior to the end of your monitoring...

term, the agreement automatically renews for 18 months. While you are certainly free to change alarm monitoring providers, you must satisfy your financial obligations to NorthStar pursuant to the terms of the contract. NorthStar recommends you contact Vivint to discuss the potential that they pay the remaining balance of your contract with NorthStar.  Warm regards, NorthStar Alarm Services, LLC

Mr. [redacted], We reviewed the notes on the account, and after further review we noticed an offer to cancel your agreement with a buyout of half of what you would be owed by the agreement. Therefore, the original buyout is $1249.75 , but we would be glad to settle this for...

$624.88. Sincerely, NorthStar

Dear Mr. and Mrs. [redacted],NorthStar would like to first thank you for your business. We believe that there has been some miscommunication with your account. Your agreement officially ends in January 2017, but as promised we will be glad to cancel your account now, if you pay the past due balance of...

$91.98. Again, we are sad to lose you as a customer, and wish you the best.Sincerely,NorthStar Alarm

Ms. [redacted], We are saddened to hear that you are wanting to cancel your alarm service with NorthStar. We were able to review the events surrounding the break in that you mentioned, and are glad to hear that you are ok.  We are showing that the alarm was triggered at by a glass break...

detector in the living room at 1:55 am on 12/27/17. We were able to establish a connection with the 2-way voice over the panel and listen to see if anything could be heard inside the home. We then accessed the police dispatch window at 1:56 am, while also attempting to reach you via phone. I am showing that our monitoring station was able to reach you and confirm the break in at 1:58 am and that you requested for the police to be dispatched.   I am then showing that we contacted the police department at 1:59 am and requested the dispatch on your behalf. We are showing that a second alarm went off in the home for the front door at 1:59 am, then at 2:14 we were informed by the police department that the police were responding to the previous request. While we are showing that the alarm worked properly and that the police were informed of the break in shortly after we spoke with you we understand your desire is to have the account cancelled. If you are wanting to have the account cancelled we have approved the cancelation, but ask that you send in a written notice of cancellation either via mail or email to [email protected] and once that is processed the account will be closed. Regards, NorthStar Alarm LLC,

Dear Ms. [redacted],NorthStar is sorry to hear the troubles you are having with your alarm system. We would be glad to credit you for the months of service you have not had the service working plus credit you an additional 3 months of service to make things right. Please let us know if this is an...

acceptable resolution and we can schedule a service technician to get out to your house to get everything working great.Sincerely,NorthStar Alarm

Ms. [redacted], While we are disheartened that you are dissatisfied with NorthStar, your account records demonstrate you agreed to a 42 month contract on May 13, 2016. Although you do not remember doing so, we have detailed records of your contacts with our employees. Perhaps if you contacted our customer care or retention department we could discuss ways to improve your experience with NorthStar, but that discussion should occur outside the forum provided by the Revdex.com. Best regards,  NorthStar Alarm Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and believe that we should receive a refund for the payment that was withdrawn on September 28, 2017 in the amount of $52.99.
This was past the 30-days after our email on August 12, 2017 to cancel the service.
Sincerely,
[redacted]

Ms. [redacted], You account was cancelled May 22, 2017 and you will only be billed through that date. Best regards, NorthStar Alarm Services, LLC