NorthStar Alarm Services, LLC

Mr***, We are sorry to hear about the confusion regarding the cancellation of your accountWe show that you spoke with the billing department manager on the 22nd of December and he was able to submit a refund back to your account in the amount of $that day as wellIf you have any
further questions or concerns please feel free to let us know. Warm Regards, NorthStar Alarm LLC,

We sincerely apologize for your lossWe will cancel your accountIf you would like to begin service with NorthStar again when you are re-established, please let us know. Warm regards, NorthStar Alarm Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
---------- Forwarded message ----------From: Robert J*** Date: Fri, Aug 7, at 5:PMSubject: RE: You have a New Message from Revdex.com of Utah Regarding Complaint #***To: "[email protected]" I am satisfied with the response of Northstar Alarm Services in reference to Complaint #***I also would like to thank the Utah Revdex.com for their quick response in resolving this issueThank You
Sincerely,
Robert J***

Mr. ***,NorthStar understands that you have moved to an apartment and cannot install the systemWe still have the agreement that you signed that states that you understood you signed a month agreementThat being said we would like to offer you an early termination buy out of $Normally, we would require you to pay the final balance do which would be $X months left on your balance = (roughly)We feel that this is a fair compromise in which you would only be paying 15% of the remaining balance.If you would like to continue paying monthly until this has been met that would be fine tooWe will notate your account and cancel the account in months. Sincerely,NorthStar

Ms***, Our customer care department has reached out to and left phone messages at both numbers on your accountPlease return those phone messages so that we can assist you. Best regards, NorthStar Alarm Services, LLC

Complaint: ***
I am rejecting this response because: there is no evidence that anything actually was shredded and further no response to any of the other concerns I addressedThank God I wasn't stupid enough to get involved with your company, especially after reading over similar complaints
Sincerely,
Lucas H***

Dear Mr***, We received your request to cancel your account, and appreciate your businessWe will cancel your account immediatelyYou should be hearing from someone at NorthStar this week for confirmation. Warm regards, NorthStar Alarm Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms***, I see that you were in contact with our Customer Care department today regarding this issue, and were informed they would find your contract and call you back to discuss the contract lengthThey said it might take a few days for them to find your original contractPlease
allow Customer Care to complete this process and contact you. Warm regards, NorthStar Alarm Services, LLC

Ms***, I have authorized a one month credit to your accountIt appears from the notes on your account that the technical issue you may have experienced has now been resolvedIf you notice any additional issues, please contact our technical support department. Warm
regards, NorthStar Alarm Services, LLC

***, Thank you for letting us know about the agreed to refundThat was not information that we had as it was a text between you and the representative I have gone ahead and requested a refund be sent to you in the amount you stated of $ You should receive that in the next - business days. If you have any further questions please feel free to let me know and I would be happy to further assist you. Best regards, Aaron

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to know how to start the process they mention. Do I call them or are they going to call me?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have not been contacted from anyone at North Star My resolve is to have the eleven months of payments refunded and balance of the contract cancelled
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I don't know what they did to edit the recording, but they did somehow do soI listened to the recording and it sounds like my answers have in some way been alteredMany of the responses in the recording are barely audible and most were "hmm"? I consider myself a to be a reasonably intelligent personMy responses to questions are usually yes or no, not hmmm. I don't care what kind of evidence they create! I never understood that they were not contracted by ADT The Tech who installed the system flat out lied to me! Companies who practice such fraudulent activities MUST be stoppedIf they were not doing something shady, why would they have to create such a recording - for me to say I understood they were not associated in any way with ADT? If I thought they were replacing ADT, why would I continue to pay ADT each month for more than a year? Why have I never received ANY correspondence from NorthStar - no email, no statements? No contacts or "system" checks? And why is ADT pursuing prosecution of this company for the same charges/complaints registered by many other ADT clients.
Sincerely,
*** ***

Mr***, NorthStar truly apologized for the confusionI just confirmed with our collections department that the account has been cancelledHere was the response:"This was cancelled in Sedona, but one of the invoices wasn't credited off so it triggered the automated emailI credited off
that invoice so this customer will not get anything more from collections."Please accept our sincerest apologiesPlease don't hesitate to contact us if you have any further problems. Sincerely, NorthStar Alarm

Dear MsS***,
I am sorry about all the issues you have been having with
the systemI am sorry the equipment did not work the way you were told it
would
A technician will contact you in hours to schedule a time
to remove the equipment from your homeOnce the equipment has been
removed we
will cancel your agreement, refund all money paid and remove any credit
reporting Sincerely, Melanie J***Customer Care Manager, NorthStar Homep:*** | f:***e:***@northstaralarm.com | w:www.northstarhome.com |

Mr***, We are sorry to hear about your desire to cancel your services with NorthStarWe understand that you have moved and sold the home where the system was located atUpon reviewing the account we are showing that you spoke with one of our account managers on 7/11/and that based on
your move they had authorized that once you sent in a written notice of cancellation that your account would be closed in days so long as there was no balance owed on the accountI am not showing that a written notice of cancellation was ever sent in and therefore the account remained openI am happy to use your notice here as that written notice and to set the account to cancel days from now per your previous arrangement, you would need to contact our billing department to pay off the months that are currently past due and once that is completed the account will be cancelled in full and you will be under no further obligation to NorhtStar. Warm Regards, NorthStar Alarm LLC,

Complaint: ***
I am rejecting this response because: I do not feel it addresses failures in the company's cultureAll they want to do is make a sale
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr***, We are sorry to hear about the desire to cancel your agreement with NorthStarWe are showing that you completed the upgrade addendum on your account back in April of 2016. At the time the upgrade was completed you were given a new upgraded panel as well as an outdoor &
indoor camera at the reduced rate of $plus any applicable taxes, as well as a free future move of the system for extending your account an additional months. That would place the end of your agreement in November of You then contacted NorthStar in September of stating that you had moved from the home and were moving down to Harlingen, TX but would be in temporary housing for a few months while the new home was being builtAt that time you explained that you had left all of the security equipment in the old home when you had sold it and would attempt to contact the new owners about seeing if you could remove the equipment to take with you to install at the new home at a later timeIn order to resolve the concerns that you are having in regards to your move we would be happy to do the following with your accountPlace an additional month billing hold on the account which would take care of Jan, Feb, & March so that you are not paying for a system which you are unable to useOnce you have moved into the new home we would be happy to override your remaining two years with a new month agreement and will install all new upgraded equipment matching what you had installed at your previous home at no cost to youWe would also include an indoor camera that you previously had as well as a new doorbell camera to replace the outdoor camera from the old homeYour rate would remain the same at $plus any applicable taxesIf you would rather continue on with your current agreement which ends in November of we would be willing to discount the equipment for you to purchase at our employee rates which would not extend your agreement with NorthStarIf you have any additional questions please let us know, or if you would like to move forward with the options to place the hold as well as get the new equipment we can have one of our account managers contact you in order to complete that processWarm Regards, NorthStar Alarm LLC,