New York Sports Clubs

Review: I signed up with a personal training package with the NYSC on [redacted] of 4 sessions. The personal trainer approached me in the gym to give me a "demo" of a work out session. I made very clear to the personal trainer this package was expensive for me. He ensured I could try the 4 sessions, and decide if I want to continue from there. These 4 sessions were supposed to take place once a week between March and April. I noticed that my credit card was charged a 2nd time and called the Sports club to tell them they made a mistake, as I had already been charged. They informed me I signed up for a 3 month minimum with the package. I expressed that I was never made aware of the 3 month minimum, and was told I only had to sign up for the 4 classes. The personal trainer even asked me what I was going to do after the 4 sessions and I told him I wasn't going to continue. The classes we also stretched out past the 4 weeks because he was unavailable for the first week, and I for another week. Nothing was ever mentioned of falling behind my 4 sessions per month/1x per week, as per the "agreement. " I signed an agreement for what I thought was authorizing the payment and agreeing to the sessions, not the 3 month minimum. I was told verbally numerous times I only had to do 4 sessions, and trusted the personal trainer's word. The person on the phone would not connect me with a [redacted] and told me I had to come in. The [redacted] could not help me. She explained she did not have the authority and would check with the [redacted]. After almost 2 weeks of phone tag, and a run-around the [redacted] informed me I would not get a refund for the 2nd month charge and have to pay a cancellation fee. Her exact quote was "Well I can tell you now they're not going to give you a refund." I have been a member of the Sports Club for the past 4 years and take classes regularly. I was lied to by the personal trainer, and tricked into signing an agreement I was not aware of. The staff of the gym was unhelpful, passive, and extremely rude.Desired Settlement: Refund of the 2nd charge of $356 as well as the cancellation fee.

Business

Response:

Good Day,

[redacted] contacted our Member Services department to resolve.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

After speaking with the member services department and explaining the verbal agreement did not match the written agreement, (nor were the terms in the written agreement ever expressed), they did not resolve the issue. Instad I received an email that my membership was cancelled, BUT I will be charge ANOTHER monthly payment of $356 that I did and will not use.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

Please see the signed agreement attached. The Personal Training Membership is for a minimum of 6 months or would require a 30 day notice + a $150 early termination fee. The early termination fee has been waived; however the notice period is still required. We are unable verify any "verbal" agreements and can only proceed based on the signed contract.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The trainer admitted that he in fact did not inform me that there was a 6 month limit to the terms I signed upunder. His exact words were "I thought the other trainer mentioned it to you." Neither person who signed me up for the agreement informed me of the terms, and told me I was signing up under different pretenses. (That I was only committing to the 4 sessions, and 1 payment) That is fraud. Verbally telling someone they are signing something different than what they explain is considered fraud under the law.

I am happy I canceled my membership at a gym that supports its employees lying to its customer's and committing fraud in order to gain a sale.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Do not join New York Sports Club. They are running a scam. They tell you that you can cancel at any time, and then when you go to cancel they don't know how to cancel your membership. Not only that, the employees tell you that the manager is the only one who can cancel the membership and that you have to come into the gym when the manager is working. I had to tell my credit card company to stop allowing them to charge my card. To make things worse, they continually call me and tell me that my credit card is not going through. I reiterate to them to cancel my membership and they refuse to cancel. I don't know who has the golden key to cancel my membership, but they don't make themselves easily available. Watch out!

Review: Signed a contract for use of services at all gym locations. Certain select locations were exempt. I specifically asked about one location in particular and was told that I would have access to this location. I also verified this information with the company's own website listing. However, this turned out to not be the case. I requested a full refund, but the business refused, stating that they would retain my initial $150 joining fee.Desired Settlement: Refund of joining fee. Admission of faulty business practices, and a donation to a charity of my choice to pay society back for their scams.

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

Review: My husband, [redacted], cancelled his gym membership at NYSC in Butler in January of 2013 after I was let go. NYSC then continued to charge my credit card until I recently discovered their charge on my card. It's a card I have a good number of charges on so I don't look at it in great detail every month. As I still have my own membership at the club, I called and asked to speak to the manager. I was connected to the GM who's name is [redacted]. I explained the situation to [redacted] who said he clearly sees in the system that [redacted] had cancelled in January 2013 and he would talk to the guy who handles billing issues to get this resolved. After a week of not hearing back, [redacted] and I went to the club and sat down with the billing guy (his name was either [redacted] or [redacted]) and he said there was no record of [redacted] canceling in January and the best they can do is give me 3 months credit on my membership. So somehow my husband's cancellation had mysteriously disappeared from their records. I then asked [redacted] for his boss' contact info and he gave me a guy by the name of [redacted] and his email address. I emailed him on January [redacted] and he has yet to respond.Desired Settlement: A refund in the amount of 9 months which is $536.85.

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted]. I have yet to receive a refund on the amount charged to my credit card after I cancelled my membership.

Sincerely,

Review: I have a membership with NYSC at their location at [redacted]. My membership started on 10/**/12 and was a 1-year agreement, with automatic month-to-month extension at the conclusion of the agreement. I called today (10/**/13) to cancel my membership, knowing that I am moving out of town and would need to cancel before the automatic extension happened at the conclusion of the 12-month agreement.

When I called on the phone, I was told that 30-day notification was required for cancellation, even if notification is provided prior to the expiration of the standard 1-year agreement. I reviewed the membership agreement on the phone with [redacted]. The agreement language does specify that 30-day cancellation notice is required if the membership is cancelled after the automatic month-to-month extension has already begun.

The agreement specifically says: "I understand that I may cancel my membership 30 days prior to the first anniversary of the contract start date. If I do not cancel my membership, it will continue month to month until I cancel it by (1) giving [redacted] 30 days written notice to the address set forth above or to [redacted], [redacted] and (2) giving full payment of any unpaid dues or indebtedness."

The agreement does not state that cancelling prior to the end of the contract will incur any additional fees nor does it imply that cancelling within 30 days prior to the end of the contract would implicitly extend the contract. When I called to cancel, I was told that I would need to pay an additional $27 for a portion of a month after 10/**/13. I complained and said this was unacceptable. I was told that New York law requires 30 day notification and does not allow a company to waive additional charges if a not-yet-activated contract is declared to be in effect.

I also explained that I am moving out of town. Initially, [redacted] told me that 30 days written notice is also required for cancellation based on change of residence. However, upon closer examination of the agreement, there are no conditions specifying that cancellation based on relocation requires advance nor written notice.

Eventually, [redacted] agreed to cancel my account based on my relocation with no additional charges. I had to complain sternly for this to happen. I suspect most other cancelling customers are charged additional fees. In cases similar to mine, they would be paying for membership extension even when they may be moving away and may be entirely unable to continue using the gym membership. If that is legal, it is a shame. Legal or not, it's unethical.Desired Settlement: NYSC and [redacted] should change this policy. If a member calls to cancel prior to the end of his/her membership, the company should not charge for additional time beyond the end of the contract. If such a request is only accepted exactly 30 days prior to the end of the contract (a dubious legal claim in my opinion), then that needs to be stated explicitly in the contract.

Business

Response:

Good Day,

TSI's legal team reviews all company policy to ensure adherence to the laws of the state the club is operating. The cancellation terms quoted to [redacted] were correct and abide by the state laws governing health clubs.

Thank you

Consumer

Response:

I do not wish to close the case as the business seems to think it has done no wrong. The business' opportunistic practice of overcharging customers continues. The case should remain open not for me but for the victims to come.

Review: I was there on a free trial, and completed my free trial. Months later I get this bill claiming I am member.Desired Settlement: They should have to clean up what they lied about, I was never a member, so they put bad information on my credit files.

Business

Response:

Good Day,

Please find [redacted]'s signed membership agreement attached. The balance is valid.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Am I missing something? The wording is incorrect!

cut/paste: From them to me.

This is not an honest company at all. I thought that going through the Revdex.com to expose their fraud, so no one else can experience what has happened to me, but it truly seems like the only route is Small Claims Court.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

We have already provided a copy of [redacted]'s signed agreement. No further action will be taken on our part. If [redacted] is disputing the validity of the agreement, he needs to retain an attorney and have his attorney bring it to our legal department.

Thank you

Review: WHERE DO I START!? When I joined it was advertised as a month to month no cancellation fee gym, which is the whole reason I joined. Everything was good until I tried to cancel. April **, 2015 I tried to cancel my membership by phone and the sale associate told me I had to do it in person. April **, 2015 I walked in and attempted to cancel my membership and the associate gave me another bogus response saying a manager has to cancel my membership. But a manager was not present in the store for that day. I asked when a manger will be available and they said they did not know. I came back April **, 2015 and they said a manager would not be available until April [redacted]. I came back April [redacted] and they said the manager was off for the day and if I leave my number the manager will call me to help cancel my membership. I then came everyday and a manager was not present until May *, 2015. on may [redacted] I was able to cancel my membership. Unfortunately I was charged for the month of May and the manager said I will not be charged again and it was unfortunate that I was charged for the month of May. Now June [redacted] I was charged again with an excuse of a cancellation fee. I have called customer service numerous times and after 30 mins on hold they tell me to fax my invoice and they will reach out to me in 2 days. I called customer service again and after on hold for 40 mins they tell me to talk to the store. when I called the store they put me on hold for 7 mins to tell me that they will call me back. I am still awaiting responses from both customer service and the store. I have made 3 emailed complaints to the company and no response back. IS THIS THE KIND OF BUSINESS I AM FORCED TO DEAL WITH!? A COMPLETE RUN AROUND AND NO RESPONSE BACK!! I WILL NEVER COME BACK TO THIS COMPANY AND WILL NEVER RECOMMEND IT TO ANYONE I KNOW!! THIS WAS DEFINITELY A TACTIC TO BE ABLE TO CHARGE ME FOR THE MONTH OF MAY BY NOT HAVING A MANAGER AROUND THE LAST WEEK IN THE MONTH!! I HAVENT EVEN USED THE GYM SINCE THE BEGINNING OF APRIL!!Desired Settlement: I would like my Money back from both MAY and JUNE and to obviously stop the ridiculous automatic billing. I am owed my money back because of this frustration of me calling, emailing and physically going to the gym numerous times to attempt to close my account and yet they offer no resolution to my problem.

Business

Response:

Good Day,I apologize for any inconvenience. In order to refund to the past months billed I will need you to submit a cancel confirmation dated before May **, 2015. Without a cancel confirmation we can not refund for the charges.Thank you.

Review: I have had a problem with this Gym ever since last year. I have signed my mother up and we cancelled her membership and they were still charging the issue did not get resolved for three months. Now I am having problems again with them since they have charged me twice this month and being their fault I have to wait 7-14 days and then give my bank another 30 days just because 'they' mischarged me. I don't think I shoudl wait that long and also for a refund. I would expect at least expect sooner but a month and two weeks I dont't think so.Desired Settlement: Within a week or less to get this refund being it their fault and an apology.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding New York Sports Clubs has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I've been attempting to terminate my gym membership for a month. I've gone in person to the gym 4 times during normal business hours and a sales representative is never available. I've emailed the general manager and he does not respond. I have called their main support phone number and I'm placed on permanent hold. They offer no method to end service and stop monthly charges to my bank account.Desired Settlement: I want my gym membership terminated immediately and all automated billing charges to stop.

Consumer

Response:

At this time, I have been contacted directly by New York Sports Clubs regarding complaint ID [redacted], however my complaint has NOT been resolved because:

A [redacted] left me a voicemail. I have tried to call him back many times and he does not answer or return my messages. I still have not been able to speak directly with any representative of the NYSC.

Sincerely,

Business

Response:

Good Day,The membership has been cancelled. [redacted] contacted our Member Services department.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called the corporate office today because I got charged an extra $150 this month. They told me it was a cancellation fee for a Personal Training membership. 4 Months ago, I called to terminate a Personal training membership and the representative told me she would waive that $150, so we agreed on that terms.When I called today and asked what was the $150 and explain that they agreed to waive it. The representative I spoke with on the phone today indirectly implied that I was a liar, telling that if I go to court, the judge would read the contract and be in their favor! ( I didn't even mention the court part)Desired Settlement: I'd like to be refund for $150 charge

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In December of 2012, I signed up with NYSC for what I understood to be a year contract, which I thought ended in December 2013. By October of 2013, I was extremely dissatisfied with the gym and stopped going, however I continued to pay until my year was up. However, without being forewarned, I continued getting billed in January 2014. I tried to call my particular club directly and I was told that I would have to come in person to cancel, which was extremely difficult at the time because we had experienced several severe snowstorms and I knew I had no way of getting there for at least a week. When I stated this, I was told that I could try calling the corporate number. I called the number that they gave me and had no luck getting in touch with a person. When I picked the cancellation option at the beginning of the menu, I was placed on hold for over a half hour and no one ever picked up. At which point, the phone call was mysteriously lost. I then tried to call again and choose a different menu option for which I was also placed on hold for at least 15 minutes to which someone finally picked up and told me that only the cancellation department could help me. Since I was being charged the annual fee plus the first month's membership, I decided to call my credit card and block the charge so that at least I could stop myself from being billed for a membership that I did not want. I was never contacted in any form from NYSC until I received a collection notice from Integrity Solution Services, Inc. which is dated June *, 2014. This statement said that I owed NYSC $180.88. I have not stepped foot in that gym for at least 6 months. I have called the collection company and they told me that there was nothing they could do and that I had to call the corporate headquarters of NYSC. Once again I called and once again, I cannot get into contact with a human being.Desired Settlement: I would like NYSC to explain their ridiculous billing practices and remove this $180.88 from collections. I do not think I should have to pay for services that I did not use and was not allowed to cancel.

Business

Response:

Good Day,

We apologize for any inconvenience. We have removed [redacted] from all

contact lists and ensured her membership is cancelled with no balance.

There is no negative effect on [redacted]'s credit.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was over charged for personal training sessions in May & June 2014. When the error was noted the correction was made. The personal trainer [redacted] attempted to get me a refund. He was unsuccessful. I have been trying, unsuccessfully, for more than three weeks to get my refund of 138.00. I was in the process of quitting the club, so a credit to my account was not feasible.

Per customer service it would take 14 business days for the refund request to be approved and up to 30 days for my credit card to be issued the refund. I have not received any notification regarding my refund and it has been more than 14 business days.

I find this all UNACCEPTABLE. I want my refund and I want it now.Desired Settlement: I want my $138.00 in a refund check delivered to my house no later than 10/**/14.

Business

Response:

The refund was declined due to the member ([redacted]) used the sessions. The system used requires that a member sign off on sessions used to verify that they are authorized; the member did so. No refund is due.

Review: I just received an email that was ccd to 840 people (all of the addresses were visible) informing me of the following. They have also called me (including late in the evening) at least 4 times to obtain my credit card despite the fact that I provided it on the phone the first time they called and then changed the information in the online system. My privacy has been threatened and they are harassing me despite the fact that when I log into their system, the billing information is up to speed and correct.

This is the most recent email I received.

Dear Valued Member,

Our records show that your membership has an account balance! .

Per your membership contract, this is for uncollectable monthly dues. This includes all bank service charges.

There are 2 easy ways to keep your membership in good standing:

1. By the WEB: update billing info at

[redacted] and come into club to pay monthly dues at the Welcome Team

2. By the Phone: Call ###-###-#### to update billing and pay balance with [redacted]

Thank you for your prompt response [redacted] ([redacted])

Washington Sports Club [redacted] ###-###-####Desired Settlement: I wish for them to stop contacting me and harrassing me over this matter.

Business

Response:

Good Day,

We have reviewed this issue and worked with the [redacted] in charge. TSI did not approve this method for credit card updates and the club will be coached accordingly. TSI uses a 3rd party vendor to provide email updates to members that need to update information. We apologize for the inconvenience and will continue to work with senior management for the club to remedy the issue.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled my membership in person after the one year contract and with 30 days notice. At the same time, I tried to cancel my wife's membership, but was unable to because they could not find her in their system. The [redacted] provided me with the membership services phone number to resolve issue, but the company has not answered any of my numerous phone calls. Location: [redacted] ([redacted]).Desired Settlement: Please provide written confirmation that my wife's membership is cancelled and that we will not be billed going forward.

Review: I joined NYSC [redacted] Nov 2013 my membership account # is [redacted] , I purchased a membership from a former client the for $19.99 per month , I paid the sign up fee $40 with my american express card that was to be billed every month after. On May *, 2014 I recieved a letter from a collection agency stating I owed $ 136.98 for not paying my membership. I was surprised to learn of this because I had been signing into the gym every weekend with my membership card issued to me when I signed up , so I was never informed that there was a charge problem I only was informed by the collection agencys letter on May * , 2014. I went to the club and as usual I signed in using my memmbership card was allowed acess without any problem and asked to speak with a [redacted] . [redacted] the daytime [redacted] at NYSC [redacted] told me my membership was cancelled because I did not pay my dues , when I told him my american express card was supposed to be debited every month he had no answer why it was not and could not explain how I was alloed to sign in every week without someone bringing this issue to my attention, I was able to sign in before speaking to him . The [redacted] said he could not reinstate me, I had to call corporate office member services ###-###-#### and they refuse to reinstate me to the original agreement , themembership I purchased was from a school teacher and I am not a school teacherDesired Settlement: I want to have my origibnal agreement reinstated , and the amout I owe should be adjusted . Any negative information should be removed from a collection agency and removed from my credit report

Business

Response:

Good Day,

Please provide your member number or barcode as we are unable to locate the account based on name and address. The teacher memberships are not available to anyone that is not a teacher. Members cannot sell their memberships to other individuals. Both of these actions are violations of TSI policy.

Thank you

Review: I had previously signed up for personal training with my husband as a Christmas present. My husband are now divorcing and within one week of signing up for personal training, I cancelled the personal training and NEVER received any service. The club on many occasions have stated they have sent requests for refund; I have called multiple times with multiple requests to refund my money. Each time I am told that no such request has ever been made. Additionally, the corporate offices have been even more cumbersome to deal with than the club itself and am given the run around each time I speak to someone. Now I have been charged again (a recurrent charge) to a total sum of $757.22 for which I have NOT been refunded one penny and have NOT received one minute of service. If I do not receive a refund soon, I will submit a suit to small claims in Connecticut. The original request for refund was made December 2013/January 2014Desired Settlement: I want my money refunded to me. A SUM OF $757.22

Business

Response:

Good Day,

[redacted]'s Personal Training Membership is still active and we have no record of a cancellation request. I have attached a copy of the agreement that explains the 6 month requirement. If [redacted] has a copy of her cancellation notice, please forward it so that we may process a refund. To cancel the PT agreement, [redacted] will need to go to the club directly as it is still in a commitment period and normally requires a $150 early termination fee.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear New York Sports Club:

Your response to my request for refund is completely inaccurate and false. Since, December/January 2014, I have contacted the club in person, called member services on multiple occasions as well as corporate offices and requested discontinuation of any personal training. I am aware these phone calls have been documented as customer service has record.

I was promised a FULL refund as I approached the managers of the club within one week of purchasing this personal training due to unforseen impending divorce proceedings. I HAVE NEVER RECEIVED ANY SERVICES. Chris Platt the personal training manager has claimed he has emailed several times with the request for refund. I have contacted him to provide copies of these emails. If my money is not refunded I will proceed with filing for refund through court. You will be receiving a letter from my attorney shortly.

[redacted]t can be contacted at [redacted]

*

*

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not been made aware of ANY unpaid balance. In fact in good faith I have given current payment information for that reason directly. Additionally, I have now been charged a THIRD time for services I have NEVER received. If there is indeed any upaid membership dues balance, contact me via email as I request a written statement describing exactly what I owe.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] wouldn't have been aware of the balance because it was part of a system issue. We had to have the balance removed by IT so the refund could be processed. Please allow 7-10 days to see the refund before disputing this response.

Thank you

On 2/15/16 I experienced a level of disrespect/lack of professionalism by the GM of 217 Broadway location that I'm still unnerved. I was speaking to a trainer Foluke Arthurton and the receptionist Kristina was present about the new spin instructor and she stated that all suggestion/complaints should be directed to the new GM Joe McNinney who was there in front of the main desk. Upon hearing that, he's says to me, "you know what I do with suggestions" he walks around the desk, reaches down and picks up the trash can, sits it on the desk, looks me in the eyes and says, "How can I do for you" I was stunned. Once I realized what had just come out of his mouth, I responded immediately by asking him repeatedly, "Are you telling me to kiss your [redacted]. He responded, how can I help you? I've been a member for a number of years and this was the first time that a staff person was ever this disrespectful and contemptible.

I call in my complaint and sent an email to the corporate office the next day. I spoke to an agent name Maria who took my statement. She assured me that I would be contacted in a 2-3 days by the Director of Business. As of 2/24, not one word from the corporate office. On 2/23/16, I sent another email with my complaint and to his credit, Joe McNinney responded almost immediately. Sadly he didn't take responsibility for his actions to me claim they were meant for someone else. I can't see how his comments was directed at another member because as I recall that day. There was only Kristina, Foluke Arthurton, another member Carol Benson and maybe a couple other people but he wasn't talking to anyone. He was doing something bent over in front of the desk at the time when he looked me in the eyes and made his comments. I think regardless of whom else it was intended, it was said to me, as such, should have been handled with more professionalism than what has been demonstrated. I don't think one can measure the affect an insult has on an individual and should always be handled dedicately, proficiently and with utmost professionalism. It hasn't happened in my case.

I would have been fine with a formal apology that would have projected remorse. However, his apology was in poor taste and as unprofessional as he comments. It occurred when at the desk when I was walked in asking for a class pass. The receptionist Nicotte was speaking to me about some and Joe was telling me he responded to my email and he was sorry. Another member, who knew about the incident just shook her head and said what poor taste it was. Now at this point, I just disappointed. I had hope that NYSC would have shown more professionalism when members are insulted by staff especially a General Manager.

I'm also incline to believe that if the role were reverse, this would be a totally different situation. (a caucasian being insult by a person of color) picture that in America. I not sure how to get NYSC to take my complaint seriously

I cancelled my membership with this gym a month in advance, in person, as requested and months later I received a letter from a CREDITOR that I owed them money! I can not believe that after I cancelled this no one bothered to complete the necessary paperwork. They not only didn't contact me, they immediately shared my information to a creditor! I am beyond upset with their lack of order and communication. I have written them and requested to be directed to the appropriate place for my lawyer. I would rather pay 6 times their fee to a lawyer then to award them even one penny for their lack of competence.

Dealing with this corporation was a nightmare. Every time you call you are placed on hold for 45 minutes or an hour. I requested in October to cancel my membership due to having to move to care for my sick mother. The girl said she would put a freeze on my account for two months giving me time to come up with some sort of proof of move. I told her I probably would not be able to submit that till dec and she said no problem. I emailed them on December ** with the correct documentation. They however said it needed to be a 30 days notice( which I have when I called to cancel) so I was charged for jan and on top of that a $40 yearly membership charge. They refuse to let me speak to a supervisor and were very rude. No customer service at all. Have some compassion you money hungry company!!!

Review: On 06/**/2015 I was double billed for $112.79 charged twice when I was only supposed to be charged once. A member from their staff verbally agreed that I could re open another account and will only have to pay for the first and second month and I will not have to worry about paying for my previous account that was also double billed. I called and spoke with a manager by the name of Joe who confronted me over the phone about calling earlier to speak with a staff member about how frustrated I was that I had not received my refund yet for the double billing incident. I did state that it feels like I am being discriminated against because once I opened up the new account I was double billed again right before my very eyes and was told I would get a refund and never received the refund. I called a second time and spoke with Joe the General manager and literally confronted me over the phone and said am I the person who talked to a staff member earlier about discrimination. I told him I felt like I was being discriminated against because of my entire experience with this gym. I informed he that I would like a refund and I would like to cancel my membership or I would sue for breach of contract as discrimination is against the law. Joe the General manager said he would not refund me the money and he will see me in court and hung up the phone. Its against constitutional laws to discriminate against someone and I had also reported the insident with member service. I still have not received a refund. He is Incriminating this business with his actions and that is why I am filing a report for investigation with the Revdex.comDesired Settlement: I would like a full refund for all charges on the newly opened account and would like to file a lawsuit for discrimination.

Business

Response:

Good Day,I apologize for any inconvenience. If the member can send in a copy of the statement displaying the double charge we can request a refund for the double charge. Thank you