New York Sports Clubs

The gym has everything I need to get a complete workout. This place helps me to boost my confidence and be more healthier. The staff and instructors are friendly and helpful if there is some equipment that I need to learn how to use. I also like how the members treat everyone like their friends; it adds to the great experience I received at the gym.

I was told my gym was closing due to covid 19, and my membership transferred to a location I can not reasonably be expected to travel to on a regular basis. Despite multiple attempts to contact new york sports club and cancel my membership, I have yet to receive any response. Now I am suddenly seeing an even larger charge which I can only interpret as retaliatory for trying to cancel. The next step will be likely be legal recourse.

Good Day,We were unable to bill [redacted] 's son's account in November because the credit card on file had been reported lost or stolen On December *, 2014, we billed for December and November Please verify your credit card statements regarding this payment On December *, the membership was placed on the day notice to cancel by the club The membership effective cancelled on January*, and was billed the applicable rate lock fee on January*** Any membership that is still active on January [redacted] is subject to the fee The fee is to maintain the rate for the life of the membership and not for the following year.If the consumer has a confirmation of the cancellation request in November, we will be happy to refund an over charges Without documentation, all charges appear to be valid.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Attached is my bank statement, clearly showing the double charge I emailed this to the manager of the club on March **, who acknowledged the mistake and took aim to correct it to no avail The hoops I've been required to jump through in order to get my money returned is ridiculous and I should not have to be so inconvenienced continually.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Day, [redacted] has been in contact with the club and has been advised that TSI does not refund charges from bank overdraftsThe refund from the incorrect charge by TSI has been refunded.Thank you

Good Day,I have reviewed the membership and apologize for the inconvenience I see that an inquiry was sent on 12/*/ I cannot verify if a request was made at the club, but based on the email inquiry, I have cancelled the membership and requested a refund for January dues ($89.95) and the Rate Lock fee ($39) Please allow to business days for the refund to be processed.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am going to forward you an email received from this company inviting me to enroll in the Rate LockAs I said, when I initially signed up I wasn't told anything about a Rate Lock and was totally surprised by the whole thing My husband belonged to WSC prior to me and I joined following him He never paid a Rate Lock and his contract did not have a Rate Lock It is not something I requested to enroll inMediation is fine with meThank you for all your assistanceRegards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Good Day,We apologize for any inconvenience I see the refund for $was processed on This charge has been refunded as well and processed on 12015.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Sorry I did not respond sooner, your email went to spam, thank you for calling me to let me know you sent it I am not sure if anything can be done, I have contacted my bank and they are working on itI don't want to cause animosity but was promised credits to my account in retribution for failure to open and frequent late openings causing me to be unable to use the gymI felt this was a sound effort on behalf of the gym and was not dissatisfied however no credits have shown on my credit card statementsI have called on 12/**, **; 1/*,**, [redacted] and sent two emails all for the [redacted] at the [redacted] clubIt seems the person who responded to the complaint is from corporate and looking on a computer that shows a creditI respect they may have that but I can show credit card statements that show no credit [redacted] had said he would send me confirmation corporate had approved a credit but he did notSince this all began 12/**, the gym has continued with incidents of over half hour late openings[redacted] , Licensed Mental Health Counselor In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Day,Please find [redacted] 's signed agreement attached that explains the $rate lock fee This is not a hidden fee and is expressed on the agreement she signed.Thank you

Good Morning, [redacted] should bring a physician's note to the club and provide it to the [redacted] so a refund can be submitted I did not see a note on file at this time Thank you

Revdex.com:At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted] .I want all my money issued back to me as a refund and I want my membership canceled immediatelySincerely, [redacted]

Good Day,I apologize for any inconvenience I see that your membership was cancelled with a future balance due today I have adjusted the cancellation to end effective with no further balance due.Thank you

Good Day,I apologize for any inconvenienceIf we can have a copy of the billing statement displaying the two charges of we can request a refund for the overchargeThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The way it was explained was that I was charged $in January for Rate Lock The way it practically works is that once my 12-month contract ends, your club will not raise the rate that I'm currently paying Please explain how this is not considered a benefit If I pay my monthly membership, what does this fee of $give me that the initiation fees and all the other fees associated when I first sign up doesn't give me? In essence, what am I paying for? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

At this time, I have been contacted directly by New York Sports Clubs regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I recieved $credit for $69, but not $or $(service charge that hit my checking due to error in original charge) On 12/*, I emailed the NYSC [redacted] , [redacted] , to refund charges and asked for an email confirming the refunds and stating he would cancel my membershipOn 12/**, recieved an email from him that he had cancelled my membership I emailed AND called asking about the fees and, he did not email me back but on the telephone, he said I would recieve a credit in 7-business days, which I have not On 12/ [redacted] I emailed him asking for a response and have heard nothing and have also not recieved any credits to my account They currently owe me $and $and are basically ignoring me PLEASE ADVISE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Day,I apologize for any inconvenienceWe have already credited the membership for removing the outstanding balance from the accountNo credit is due for Aprils billingThank you