New Leaf Service Contracts

New Leaf is willing to work with the customer to resolve the problem. So far they have provided servicers that are Frigidaire (factory) certified. We work directly with the dealer that we bought our appliances from and they are able to set up service for us and keep track of all work done. Thank you *** Appliance!

Fridge under service contract. Door is warped need new one. Not available been waiting since June 16, 2017. They keep telling me it's on back order.
Bought fridge in March 2016. Freezer door is warping and needs replaced. Company looked at it on June 16 2017 and ordered new door. They keep telling me door is on back order and not sure when is available can take weeks more from today's date.
I contacted Maytag myself and was told my model fridge is not being made anymore. Parts are not available. Maytag does not make doors after stopping models production. Getting tired of this, had the CEO of New Leaf involved and he keeps telling things just to keep me quite

PURCHASED A REF ON 08/02/16; ON 09/08/17 THE REF STOPPED WORKING. ALSO PURCHASED A WARRANTY ON 08/02/16 WHICH IS NOT BEING HONORED DUE TO DATA ENTRY
WARRANTY IS NOT BEING HONORED DUE TO A DATA ENTRY IN COMPANY DATABASE; A 92 YEAR OLD CONSUMER IS WITHOUT A REF FOR 4 DAYS AND COUNTING

I purchased an LG air conditioner online through Compact Appliances a little over four years ago. When I made this purchase I was asked did I want to place a warranty on the unit which I did at the time. The total amount for the warranty was billed into the total amount that was due at the time for the unit; I purchased a five year warranty which at the time I thought was through Compact Appliances at the time. The model of the unit I purchased was LW2412HR and I never had any problems with it until this year as I had purchased this unit March 12, 2013, so I had it for a little over four years before I ever experienced any problems. When I went to turn the a/c for the first time this year as it was getting hot I noticed it was not working at all, I called Compact Appliances and they told me that my warranty information was with another company called (New Leaf Service Plan Pro). Finding this out was the beginning of many ridiculous and unnecessary problems. So when I called New Leaf I was asked for an activation number which I did not have to I had to call Compact Appliances back which now had been about three full days since my unit was no longer working to get an activation number. At the time when I was finally able to get in touch with them they told me I needed to call another third party agency to obtain that information, once I obtained the information I called Nee Leaf back thinking now that this situation was going to be a breeze as I was told that previously by one of their representatives. Needless to say over three months later it has been nothing close to being a "breeze". I will warn others when buying warranties/service contracts make sure you are getting what you are paying for and not something different, make sure you know who holds the warranty information and look up their site and or reviews prior to purchasing with them as in this case I had other options and could have purchased LG's warranty on my unit instead of giving my hard earned money unknowingly to a company
Product_Or_Service: Warranty

DO NOT USE THIS COMPANY. SCAMMERS. LIARS
If I could give negative stars, I would. DO NOT USE THIS COMPANY FOR ANYTHING. I've been trying day in and day out to get my pool pump fixed. I've called, emailed and facebook messaged so many times and am still waiting for them to send someone out to actually fix my pool pump! They sent one out almost a week after the claim who was very rude and had no idea what they were doing. The pump was REBUILT not replaced. The contractor they hired actually caused a leak in the plumbing they refused to fix saying that it was part of what they were hired for. So after spending another $100 to have that issue fixed, the pump doesn't work. I've left so many messages and they have not been answered. Still waiting on any kind of response so we'll see if they actually send someone out to fix the issues. Going on 3 weeks now! ALSO, make sure to really read the contract that you sign up for. I had to ask them to send me my contract. It took almost 5 months for me to get it and the only reason why I did is because it is posted on the website when signing up for it that they will replace %100 of anything that cannot be repaired.. WRONG, they only cover up to $150 or $500 for major systems... MAJOR SYSTEMS. When asking someone to break it down for me they just kept sending me the same contract saying " I cannot confirm or deny this".. literally. Worst experience ever. DO NOT USE THIS COMPANY

Failing to provide warranty service as requested for washing machine.
Model: LG Washer *** Serial: 509KWTAXXXXX. Contacted New Leaf to establish a service call on 7 Aug. I never received a follow up or confirmation from the service provider (Hopkins Appliance) or New Leaf so I called the service provider who stated that New Leaf never sent them anything and they were booked until 29 Aug. New Leaf never confirmed with the service provider nor did they take a moment to verify that the provider could even conduct the work in a reasonable period of time. I contacted New Leaf the morning of 11 Aug and was told the service request was going to be "expedited". There has been no follow up provided by New Leaf and an overall lackadaisical approach to customer service.

Wow - they are SO bad it's incredible. Took months to get a reimbursement check for spoiled food for the fridge - then they argued about which things spoiled (this after it took three weeks to get the fridge fixed). REALLY. Stay away

Will not order parts for Allavino wine cooler that was ordered from BeverageFactory. New Leaf was told of the parts needed in April 2017.
New Leaf was told which parts to order in 4/28/17. Never heard from them again. 6/19/17 was told parts ordered. 6/30/17 Part still not ordered. Supervisor Torri will return call by 7/3/17. No call. 7/12/17 call to New Leaf and BeverageFactory told parts ordered. No parts have been ordered. 7/14/17 *** reached out to New Leaf for status of order. Call from New Leaf parts are on their way with expedited Shipping. No parts ordered. 7/25/17 spoke with Supervisor *** Checking to see if part are available today from BeverageFactory. Same old story. Working on this since April 28,2017.

Two weeks of going through their claim process and still no service
I have been dealing with the customer service center to try to obtain a service provider to repair my edgestar beverage refrigerator for two weeks now. I still do not have a service provider. I have dealt with other warranty companies and this is the absolute worse. They try to give you the run around so that do not have to honor your claim. They are contractually obligated and it would be a breach of contract for them not to honor it.

My husband is a MILITARY VETERAN and has faithfully served this great country and should not be subjected to these tactics for the warranty company to try to save a couple of dollars!!!

New Leaf will not fulfill the warranty of Friedrich A/C unit. They sent us a bill for $255.00 after tech came out and said the unit was to be replaced
Called New Leaf numerous times, had 2 techs come out. One wanted to replace the controller card, the other said the unit needs to be replaced. New Leaf sent us a bill for $255.00 stating there is nothing wrong with the A/C.

Now we have a bill for $255.00 and a broken A/C which is still under warranty (supposedly).

We have 3 witnesses to the tech stating the A/C needs to be replaced.

fridge stopped working-under warranty. Took over 6 appts to get fixed. Submitted food loss reimbursement per manager- still Denied. No return calls.
Our fridge stopped cooling & ice maker not working-called in on 3/6/17 from A&E service order # XXXXXXXX. Under name-*** McMahon. New Leaf Service order # XXXXXXXX. Fridge was "fixed" under warranty 3/10 but failed again & was not fully repaired until 3/29 & Ice maker until 4/5,1 full month! I provided a food list & pictures of 2 receipts for food reiemburshment. Per a conversation on 3/22/17 with Carla, in management from New Leaf service contracts,food reimbursement meets date criteria for processing. Response on 4/28:
"Claim has been reviewed by management and it has been determined new leaf will not be able to proceed with your food loss reimbursement. Reason being the date on the receipts show that the food was replaced on 3/16/2017 which was prior to the refrigerator being repaired. Per the instructions emailed, the food is to be replaced after the repairs are completed and sent to new leaf within 2 weeks from date of repair. We do apologize for the inconvenience this may have caused."

My response to New Leaf:
"Please make sure my food loss is reimbursed immediately! You are mistaken on NewLeaf's policy. Below is the instructions/policy I was emailed after my initial call on 3/6/17. As you can see it says to provide a list of food lost 72 hours after initial call, not 2 weeks after my fridge is fixed. It then says to "send receipts" within 2 weeks, not get the food bought within two weeks.

In addition to that, I have had a completely unsatisfactory experience with your company and A&E servicing. A&E made 8 appointments but only showed up to 6 to "fix" my fridge. It was only finally completely fixed almost 1 MONTH later! However, we were told by A& E and we believed it was fixed when we bought the groceries bc they had been to our home servicing our fridge TWICE at that point, which was also when we bought our food on 3/16.

Thirdly, if that isn't enough proof to reimburse for my food loss, I called to complain on about the horrible service I received and how at that time your customer service representative told me on 3/10 it was "to late" to submit my food reimbursement list quoting the 72 hour policy. Which is confusing bc now you are telling me I bought my groceries to early?

Anyway, on 3/16 I spoke and made a complaint to Carla in management. Per my previous email & conversation with her, she apologized and assured me to submit my food reimbursement list even though it was past the 72 hour submission time and that it would be approved. Did you even check with her on this?

Please have better communication between your policies, customer service representative, A& E servicing and your management. I am tired of dealing with both your company's incompetence.

Below you will see a copy of the policy I was emailed and part of my previous email with all pertinent information. Let me know ASAP when I can expect my food reimbursement check. You can email or call XXX-XXX-XXXX. I want to be fully reimbursed and put this matter to rest."

It took 3 week to get a functioning fridge and 1 month to fix my ice maker. Our Firdge was "fixed" 3/10/17,we bought groceries after on 3/16. Why should we be penalized bc it took 3 more appts to repair it correctly? Everytime a technician left, we would have to call again to schedule service. We are not requesting food loss for everyone one of our losses during this 3-4 wk process-just one. I attempted to call one more time before calling the Revdex.com on June 1st and requested to speak to Carla. I was told she was in a conference & then transferred but was actually hung up on. When I called back, I was told I would be able to speak with her but was actually transferred to Carla's voice mail. I left a message to please call me back or I would be filing a Revdex.com complaint. As of June 29th, I have received no email or call back.

I have email pictures of receipts, food loss reimbursement instructions, dates of all kept and no show appointments,& all emails that are available upon request

New house after super storm sandy. Moved in XXXXX. All new appliances with 5 year warranty. Frig bork 216 then again XXXXX again XXXXXX XXXXX XXXX..... Aj appliance came 4 times and finally sent letter saying problem can39t be fixed. So they sent new company NJ Appliance. They came 4 times and same problem happened again 6817. I have had 12 visits off work fall 12 times and now here I am with a ice maker that doesn39t work and a loud buzzing refrigerator. I asked for new company or for them to realize this can39t be fixed and I should get a new refrigerator. They once again schedul NJ Appliance. They cant come evenings or saturdays so this would require yet another day. The last 2 times they came it was 600 p.m. but they said they wont come at night. They were scheduled and then cancelled on me. I ask for new company again because they could not rescheduled till July. SO new company scheduled today 10-2. They just called and said they cant

New Leaf Service Contract has failed to transfer the warranty to me.
I bought a new home in May 2017. The kitchen appliances came with two 3PC Pro package on site 4YR EXT contracts for the Thermador refrigerator, freezer, dishwasher, range and hood. The owners signed the customer transfer request form, I mailed the $25 check to get the warranties transferred to me but New Leaf refuses to transfer them to me claiming that I had a 10 day window. First of all, I was within the 10 day window and second of all, it doesn't even say on the contract that there is a 10 day window requirement, so it's irrelevant.
The contract reference numbers are XXXXXX and XXXXXX.

Repeated efforts on part of New Leaf to not honor the conditions of the Extended Service Warranty purchased on a Washer Dryer Combo Unit
Purchased 5 year Extended Warranty on my unit in 2014. Called on April 16, 2017 to get service.
1) Was told my warranty was no longer valid.
2) Had to prove validity by sending them my reciept.
3) Intial tech sent did not fix problem despite changing a part, and later claiming problem was "Air in the Water Pipe."
4) Complained until a new repair person (M&M Appliance) was sent (on May 11), who diagnosed problem and submitted repair paperwork making clear the problem had nothing to do with the water pipes.
5) Contacted New Leaf consistently up to May 30 to get repair authorized.
6) Was informed on May 30th, to which I was told New Leaf's Upper Management was "considering the options." And that one of them would be contacting me.
7) On June 7th, still no contact from New Leaf so I contacted again. And was told "Martin" (a manager) would "be reaching out to me."
8) Contacted the President and CEO of New Leaf via email to try and get some resolve. Was responded to by ***.
9) Mr. attempted to claim that the diagnosis of "Air in the Water Pipes" meant that New Leaf was not responsible.
10) Several emails back and forth to Mr. in which I made clear HIS FIRM sent a second AUTHORIZED REPAIR SPECILIST on my unit who said that claim was itic, and was able to actually demonstrate the problem.
11) Mr. then claimed several attempts were made to reach M&M appliance. I called M&M directly...they answered immediately and said no such calls came in. Further, they added they had no ever been contacted by New Leaf since it authorized the initial diagnosis.
12) I emailed all parties at New Leaf AND M&M to insure contact between the parties.
13) On June 14, I was emailed by New Leaf with a settlement offer of $752.50.
14) I responded that before accepting I wanted detail on a) When payment would be tenured if I accepted and b) how they derived that value.
15) Mr. replied back that he would personally issue the "full and final" offer to me.
16) On June 16th, I asked when this offer was to be expected.
17) It is now June 20. I did not receive any response from Mr. to my June 16 email so I repeated my request.

There are a volume of other details. ALL matters are documented. I have each and every email exchange. And recently requested ALL correspondence between us be by email to document more fully all matters.