New Leaf Service Contracts

My clothes dryer broke over a month ago; New Leaf cannot find the part so they tell me that I just have to wait for one to be manufactured; The LG part availability keeps getting pushed further, and further out. I purchased this through AJ M and they state that they have sent requests into New Leaf for New Leaf to contact me... but no luck. I'm hoping that they see this review and actually want to honor their service agreement.

8 repair visits, >16 phone calls, and repairman confirming a fix is impossible and New Leaf refuses to exercise the warranty for a bad ice machine.
Since September 2016, I have called both New Leaf and their recommended repair service company, Dependable Appliance, incessantly and have taken off from work to meet the repairman *8 times*. In all of that time, I have not had a regularly and dependably working ice machine in my Samsung refrigerator. The repairman has tried everything and, on his last visit, confirmed that there is literally nothing more that can be done to fix the refrigerator -- he also confirmed this with New Leaf. New Leaf's contract states that after 4 "service repairs" in 12 months, they then have the ability to exercise the warranty. When I pointed that out to them, the customer service supervisor, TJ and someone else (I don't have his name) said that it's technically after 4 Service ORDER numbers that they will do this. I compliantly agreed to one last visit so that a 4th Service Order number would be generated. This happened, and still, they won't exercise the warranty. This place runs you in circles and will do anything to not exercise the warranty -- changing the rules each time. They are a scam.

I am very discouraged in dealing with this company as I purchased Thermador appliances through Ferguson's just about 18 months ago. We have a full contract on warranty work that was purchased through New Leaf. Our dishwasher broke down over the Memorial Day weekend and I called for service on May 29, 2018. It is now June 6, 2018 and they have still not sent a repair person out. They claim that the dishwasher was purchased for $200 which was a promotion that consisted of buying a $14,000 stove you got the $1400 dishwasher for $200.00. They have been reviewing this claim now for 8 days! Unbelievable.

We have waited almost 4 weeks for them to process a check and they refuse to send out a repair person until they do.
My washer broke on May 1, 2018. My husband called Newleaf (who holds our warranty) my husbthat same day to get it repaired. The woman that he spoke to told him that we had to first send an $80 check through the mail for a previous bill that we did not receive (it was emailed to an inactive account) she stated they could not recieve payment any other way except for checks in the mail and that the latest they would get it would be the following week. I mailed a check to them for $80 the following day. My husband called the following week and another woman told him they still did not have it and could not send out a repair person until it had been processed and that the latest they would have it would be the FOLLOWING week...the next week came and it still had not been processed so I cancelled that check and mailed a new one overnight through the post office. I received confirmation that Neweaf received that check at 10:40 Am on May 18th yet it STILL has not been processed, over a week later.

other reviews are right on target. this place is unreliable. u take out an extended warranty on an appliance, it turns out they hold the warranty and they are the ones that are supposed to take care of you, but they don't. I purchased a Friedrich in-the-wall AC in June,2014 with a 5 yr warranty. In May,2018 I turned on my AC when we had 90 degrees and it wouldn't turn on. I went to the place where I bought it and was told they would contact New Leaf. New Leaf hooked me up w/a service company which didn't service my size AC. Then they hooked me up w/a company that didn't service my area. They hooked me up again and it turned out to be the same place that didn't service my area. Then they told me they called Friedrich and hooked me up w/a place they recommended. Someone finally cam down and said it needed a new fan/fan motor. then they told me that place wouldn't repair my AC because they lost a technician. lastly, they said a new place will contact me and that never happened. I am working w/the place I bought my AC to get this done. The kicker is that New Leaf told me that they don't take the AC out of the wall or put it back into the wall sleeve; I have to take care of that !! Almost a full month and no service, but i've been suffering in my home w/90 degrees inside. I've never had issues w/any warrany like this place. One would think that they have a place to service you immediately, not to search around for a place. I am reporting them to Revdex.com and Consumer Affairs, and might go further. I will not buy anything again that has this place as the warranty holder.

I will never do business with Newleaf again! I bought an extended warranty with my washer when I purchased it in December of 2015. I had issues with it late last year and called newleaf....they sent out a repairman with no issues however they billed me for $80 but sent the invoice to my husband's inactive email so we never got the bill. My washer then broke again on May 1st. We called again and they told us we had to pay before they sent out a repairman and the only way to pay was by mailing a check (in 2018? Really?) So I mailed a check on May 2nd and the woman told my husband the latest they would get it would be the following week...the next week my husband called, they claimed they still did not have it and "the latest we will get it is next week"...so the following week rolls around and my husband calls a 3rd time....they STILL did not have our check! So I spent $30 at my bank and cancelled that check on May 17th, assuming it must have been lost in the mail, wrote a new check and mailed it overnight with a tracking number to make sure it got to the right place...they received the second check at 10:40 am on May 18th. My husband called last week and they claimed they didnt have that check either and told him they would look into it and call him back. Well we are still waiting for that call back a week later....so he called again today and they gave him the same line "we will look into it and call you back." I filed a complaint with the Revdex.com on Saturday and of course no one has responded. This is fraud in every sense of the word....I paid $130 for a 5 year warranty. If they refuse to honor that warranty I want my money back! These people are absolutely scammers...

Repairs or replacement of the covered unit are not delivered
I have reported a problem with wine cooler in February 2018. Approved contractor examined the unit in early March and identified two problems: 1- control panel is not responding and 2- compressor is broken. The unit is 4 years old and the technician stated he could not find a control panel part. He told me that the unit can't be economically repaired and that he will notify the warranty provider. I should expect to hear from them. Nobody called me for a month. When I started calling and writing emails in April, Newleaf stated that the technician is waiting for the parts. Now, May 10th, and I am calling them daily. They are telling me that there is no mention of the broken control panel. I am asking: for how long is it reasonable to wait for spare parts?

Bought a wine cooler New Air and never worked, call the insurance that I was told have to repair or replace the unit and they didn't do anything
bought a wine cooler NEW AIR that never worked and request service for this company NEW LEAFSERVICES CONTRACTS LLC as I was instructed by NEW AIR company. They sent a technician on 03/17/2018 and I never hear from them anymore.
Called them both companies several times and they always came back with the same answers or excuses without any solution and care.
A really shame they make you loose your time call them to not doing anything, so you buy something in good faith and than ended up with nothing and ripped off .

DO NOT DO ANYTHING WITH NEW LEAF SERVICE CONTRACTS, LLC!
In 2013 we purchased a Bosch dishwasher from A. J. *** and also paid A.J. *** $159 for a 5 year extended service warranty through New Leaf Service Contracts. The contract had a condition; if there were no service calls or claims within the 5 year period, a 50% premium refund would be returned to the purchaser. New Leaf did state you had to register the plan within 5 days of the plan purchase and the original numbered certificate, the original Service Pro card, and copies of the dishwasher sales receipt and service plan sales receipt had to be submitted within 30 days after the expiration of the plan. You just had to remember where you put all the paperwork 5 years earlier. If you can't find the paperwork, you lose. Since you had to register the extended warranty plan within 5 days, New Leaf has all the required information in their computer so here is the first reason they can opt out of the 50% rebate.
Here is my reality check. About two months before our 5 year extended warranty was to expire, we received a follow up letter giving us the option to extend the service warranty for 1, 3 or 5 years, each with an appropriate premium. Fortunately, my wife decided to check YELP, and after reading the comments on YELP, also checked the Revdex.com in Irving, Texas. I'll summarize the results, but I strongly suggest you read the comments of both sources. YELP listed one 5 star and 20 one star reviews. Revdex.com of Irving, Texas listed 185 complaints within the last 3 years (95 related to guarantee/warranty and 83 problems with product service) and 21 Negative and 1 Positive reviews. One reviewer's comment gave me a heads up in that he mailed to package to the address stated on the certificate which turns out it was the wrong address and the package was returned to the sender. When the reviewer finally mailed the package to the "correct" address, the 50% refund was rejected because it was past the 30 day requirement. Irving Texas has a population of approximately 240,000 people with three post offices. Any upright business would coordinate with the post office to forward all mail to the new P.O. Box.
Here is the second reason New Leaf can opt out of the 50% rebate. SInce I was now aware that the address might be wrong, I contacted New Leaf and received the "correct mailing address" for the rebate via an email.
I mailed the envelope containing all the required documentation on March 12, 2018 by Certified Mail to the address provided by New Leaf: "Service Pro, P.O. Box XXXXXX, Irving Texas". The certified envelope arrived at the specified P.O. Box on March 17, 2018. From March 17, 2018 to April 4, 2018, the envelope sat in the post office without being picked up. I called the Irving Texas Post Office and the employee said the envelope was there, in fact, she was holding it in her hand. She told me the envelope would be returned to me on April 5th and the elapsed time to receive the returned envelope and resend it to the "correct" address would certainly be outside the 30 day requirement (sound familiar?).
I then called New Leaf at their Lake Carolyn Parkway office in Irving Texas and asked why someone can't drive the one mile from their office to the post office. As a last resort, I called A J *** since I purchased and paid them for the New Leaf service contract, and to some degree, they were responsible. After sincere support from A J ***, the envelope in Irving, Texas was finally picked up on April 4, 2018. I had accumulated three "correct" mailing addresses for the 50% rebate refund: (X) XXXX Freeway Parkway, Irving Texas (X) XXXXX: P.O. Box XXXXXX, Irving Texas XXXXX and (X) XXX Lake Carolyn Parkway Suite 900, Irving, Texas XXXXX. Gaining experience watching Small Claims Court cases, I made sure I had a strong email paper trail to document this frustrating and potentially a scam process if I had to proceed to file a law suit.
In conclusion, after you read all the comments from YELP and Revdex.com of Irving, Texas, my personal experience with New Leaf is consistent with these comments and as I first said at the beginning of this long review, DO NOT DO ANYTHING WITH NEW LEAF SERVICE CONTRACTS, LLC!
And yes, I did finally receive a check for $79.50 and I may just frame it (just kidding!)

Purchased an extended warranty for 5 years on a Samsung TV. New leaf Service is not responding for repairs.
I'm so disappointed in Purchasing an Extended warranty, this is really bad because now I NO LONGER BELIEVE EXTENDED WARRANTY IN GENERAL ARE WORTH TO PURCHASE AT ALL. On 04/24/2018 I have received an email response from 'New Leaf' sending someone for repairs. On 04/25/2018 (Advanced video) had reached out for scheduling to come for repairs. Now unfortunately they never made out to inspect the product PHYSICALLY or even bother to communicate effectively and professionally on why the Samsung TV repairs is not covered under the product I have purchased from New Leaf Service contract's LLC. Model number is UN46F6300AF. Purchased date 05/12/2013. I have purchased the Samsung TV from Belmont TV and paid with Visa. I would take this issue to the Original seller unfortunately they are OUT OF BUSINESS.

This company is supposed to service my appliance. They do a bad job. In the past less than 6 months, my oven has broken 3 times. I have waited for more than a week and a half each time for someone to come out.
They claim they cannot adjust waiting times.
This time I have been without an oven almost 3 weeks. They came out once, ordered parts and are supposed to come back tomorrow. They did not tell me that parts were back ordered. Today they did. I have been told that since it is a 2 man, 2 hour job it will be "on me" if they show up and there are no parts and to reschedule will take a long time.
They have no way to fix their schedule. They have, apparently, no way of actually fixing my oven properly.

This is not ok, I am totally unhappy with the service that I am not being provided.

The first experience dealing with them was 10/2/2017. The second was 3/19/2018. The current problem occurred 4/16/2018.
All of these problems are the same.
Product_Or_Service: Service Contract
Account_Number: XXXXXXXXXXXXXXX

After my recent experience with this company, I am totally unsurprised that they have such bad reviews. The company offers 50% back if there are no claims after five years. Five years passed *** I submitted all the documentation required for the rebate. Unbeknownst to me, the company relocated and my letter was returned as undeliverable. I contacted the company and they gave me an updated physical address. Again, I submitted the required documentation. I received a rejection letter today because, in the process of having to resend the refund request, I omitted the original warranty card. I was notified that my request cannot be reprocessed. Is it really worth $300 to receive a negative review online. Was I at fault, according to you, yes. I think most honest business owners would look past a simple mistake and consider $300 well spent to build trust and goodwill. I'm contacting the business that I purchased the warranty from and letting them know of my negative experience. I'm also in the process of selling my home and will not be offering the buyer a warranty from your company. I'm also in the process of purchasing a new home and new appliances and I will not be purchasing a warranty from your company.

Paid over $500 for 5 year extended service warranties for 4 high end appliances. Into 3 years, the oven range stopped igniting and so placed a call. First placing call took several days due to no return calls and busy signals. Finally after a service was scheduled, a technician came. He tested the oven and it did not start. He took a part the oven and then tested again. At that point the oven responded and started to ignite. He did not know why the oven was not responding for the first place. Later New Leaf Service Company sent a letter saying the service visit was not covered due to "no problem" found in the oven. Why should you send $500 for warranty if the appliance was not functioning whatever the reason and then later it was not covered due to "no problem" found. I would not have placed a service call if the oven was functioning properly. This company is fraud as far as I am concerned.

Contacted them for service on January 29, 2018 - SO#XXXXXXXX-X. My refrigerator is STILL not repaired.
Service order submitted in 1/29/18 #SOXXXXXXXX-X.
First they assigned me to Herb's Appliance who did not contact me within the specified time frame and then never came (or called)for the appointment that they scheduled thru New Leaffor 2/5/18.
I was then assigned to Jersey Appliance on 2/8.
They came on 2/9 and said my issue was resolved - it still leaked. I called them and they ordered the part and then came to install it on 2/19.
The next day we discovered that the filter compartment was indeed no longer leaking, now we had NO WATER to the refrigerator or ice maker at all. We contacted them and they scheduled an appointment for March 5. They called the morning of March 5 to say that they though that the part they installed was defective (but they installed it anyway) and that they'd have to order another one (5-7 business days). I received an email from New Leaf that the part was ordered on 3/6. We then received a call and made another repair appointment for 3/15. They called on the morning of the 15th to say that they ordered the wrong part and it would be another 5-7 business days and they refused to have it sent via expedited shipping.
To say I am at my wits end would be putting it mildly. I purchased a service contract expecting to receive service when required.
I have been in contact with New Leaf via email more than a few times and all they do is apologize but no one there DOES ANYTHING to try to get me a repair person who can actually REPAIR my refrigerator.

VERY UNETHICAL COMPANY!

I purchased an extended warranty from the store where we purchased our washer and dryer. I moved sates a few months later. I had an issue with the screen not working. They sent out a service call to my new address. When the tech came he was unable to complete the order as he was told by New Leaf that the incident occurred at the time when the machine was covered by the manufactures warranty. Fair enough. So why send the tech out?

(The issue is still not resolved as each company claims the other is responsible)

Recently our washer started leaking. When I called New Leaf to submit a claim I was told my account is frozen! Why? Because when they came for the previous incident, which they shouldn't have, there was a service charge that I never paid. Why wasn't it paid? It was sent to my previous address in another state, even though the service was at my updated state.????!!! How can I pay the fee? Only by submitting a money order or check. Utterly Ridiculous!

In 2015, I purchased a home and as part of the purchase, had legally signed over a washer/dryer purchased within the previous year (April 2014). That included a 5-year extended service plan through New Leaf, valued on the original sales order for $299.98. We've had one issue with the dryer come up and after calling in to submit a claim with New Leaf, I was told that the warranty itself needed to be signed over even after the actual products it was covering was legally signed over as part of our home purchase. We are at the same address and I have all of the original paperwork. I spoke with a representative over the phone who placed me on hold and after 15 minutes, came back with a response citing the service terms and conditions. I asked the customer service representative to please check with management on anything that could be done to honor the warranty with the new owner and was told that there was nothing that could be done since it has been years since the washer/dryer was transferred, despite the fact that we are still EASILY within the 5-year window of the extended service plan. By the letter of the law and agreement, New Leaf was not wrong. In terms of customer service and honoring in good faith what's clearly a misunderstanding from 3 years ago when transferring ownership of the appliances, New Leaf is exhibiting customer service that falls far short of satisfactory. I'm incredibly disappointed although showing up on Revdex.com to submit this review, it's not surprised to see an existing composite score of less than 3 stars. I'm not in the "customer is always right" camp since there are certainly plenty of baseless complaints made, but in cases where legitimate proof of purchase and transfer of ownership exist it would have been nice to see more of an effort made to provide exemplary support and service. I'm not mad as much as I am disappointed. The representative I spoke with over the phone was certainly nice and did make an effort to follow up on my questions and requests, though to no avail at the end.

Purchased a fix or replace warranty on fridge they are only willing to pay $528 on a $1100 fridge
We purchased a service contract in April of 2016 from Builder;s Appliance Center for a Whirlpool side by side refrigerator model WRS576FIDM01. Our sales person was Robin ***. In November of 2017 the ice maker stopped working. New Leaf had a contractor come out and he put in a new valve but it didn't fix the problem. He came out a week later and replaced the ice maker assembly, still didn't fix it. A new company came out and thought it might be a mother board. New Leaf wouldn't authorize the new part. We were told they were sending us a check for $528 to replace the fridge we bought for $1100. They subtracted what they paid the contractors from the replacement price. So much for fix or replace the fridge. $200 for the warranty.

I purchased the 5 year warranty. have had numerous claims and service tech said it cannot be repaired. its been 4 weeks and many calls. nothing
I purchased the 5 year warranty. have had numerous claims and service tech said it cannot be repaired. its been 4 weeks and many calls. they keep telling me its being review by my manager. will not let me talk to the manager. tell me they will call me back and never do...4 weeks. every call I make they say the same thing. my manager is busy at the time i'll call you back tomorrow. this is a scam, they took my money and refuse to do anything about it. this has been going on for over a year now and my warranty expires soon.

New Leaf did not fulfill the promises they advertised. My $1,899 fridge was a lemon and they are offering me $661.58 to replace it.
I bought the warranty from New Leaf at the time I purchased my fridge. The ad from them promised a "No Lemon Guarantee" with the following detail. "If the product has three service repairs completed and a fourth repair is required within any twelve-month period following the manufacturer's warranty, the product will be replaced with a product of like kind and quality."
There have been constant issues with the fridge, both the Icemaker and now the compressor and it has been deemed a lemon, but they are refusing to replace it for me. They are offering only the $661.58 to close the case.

I purchased a Frigidaire Refrigerator in 2013. The extended warranty company that was contracted to me by the Appliance Store is "New Leaf Service Contracts, LLC" out of Irving, TX. Over the course of two+years, I have had at least five (5) service calls on this refrigerator. Each service call required me to take time out of work for 6 hours- totaling at least 30 hours. Each time a part needed to be replaced, it required TWO (2) service calls, because the local appliance repair company needed to order the part (totaling at least 12 hours out of work). Throughout these service calls over time, multiple components of the refrigerator have been replaced and since stopped working: the motherboard, the filter, the ice maker.

New Leaf Service Contracts, LLC is supposed to be a reliable warranty company for appliances & unfortunately they appear to act with grave fraudulence and are not concerned about customer satisfaction. They seem to want to run the clock out on their customers and hope that my warranty expires before they assist in replacing my refrigerator. They do not perform their duties as a warranty company; but only as a policy-regurgitating, careless business. Each phone call with said Warranty company WILL take up at least 3 hours of the customer's valuable time, and customers WILL only get the run-around. They do not communicate with local repair companies to update customer's claims. This repair company WILL close a customer's claim without their knowledge and record the claim as "resolved", when it is clearly false. Such experience is my current situation with New Leaf Service Contracts, LLC. Their reviews on the Revdex.com are horrible.

I have used a total of two(2) Local Appliance Repair companies to perform these repairs over the years. One of these companies, New England Appliance Repair, refuses to even service my refrigerator anymore because they declared the appliance "a lemon". This Warranty company refuses to give me a settlement and replace my refrigerator. They just want the repair companies to keep replacing parts, as they continue to break (esp the ice maker), until the warranty runs out. I have not had a reliably working ice maker for two years. Stay Away!