New Leaf Service Contracts Reviews (%countItem)
New Leaf Service Contracts Rating
Address: 909 Lake Carolyn Pkwy STE 900, Irving, Texas, United States, 75039-3919
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Had the worst experience ever. Washer problem started on September 22 and was finally resolved my a LG technician 2 months later. The 1st repair company under contract put in the wrong motor on the washer. New Leaf handled the situation very poorly with horrible customer service and bad attitude. Would never recommend anyone taking an extended warranty with them.
we apologize for your dissatisfaction and would like to research your claim. Please send an email to [email protected] with the name, address, and phone number on your service contract in order for management to investigate your service.
The company handled the refund process very professionally.
I am very satisfied with the outcome.
Fantastic! Thank you for sharing your experience, ***.
Prompt and courteous customer service.
They work quickly in providing me with a local company that can service my appliances.
we appreciate you! Thank you for your feedback.
Had great service by this company! They communicated directly with the store I purchased the dryer from and the part was supplied and dryer fixed in a timely manner. I would recommend warranty with this company for any appliance.
Ms. we appreciate you taking the time to share your experience.
Thank you,
New Leaf Service Contracts
Handled our problem with a 'lemon' appliance very quickly and professionally.
Thank you for sharing your experience. We are pleased to hear that we were able to provide you prompt and professional service.
Kind regards,
New Leaf Service Contracts
The Ice machine in my Samsung French Door Refrigerator starting leaking occasionally then more often and the ice cubes were not freezing properly. I called the company through which I purchased the appliance, contacted New Leaf & the arrangements were made for a technician appointment. Technician came shortly after the calls and said he knew the problem as he has been seeing a number of this problem. The part needed to be ordered and he came back to make the repair. The technician and all representatives with whom I had contact were pleasant and efficient. I give a 4 star rating only because it would have been nice if, since the problem was known to be happening, the part was available for the technician to have with him at the first appointment.
Ms. we appreciate you sharing your experience as we do value customer feedback. There are certain aspects of service that are out of New Leaf's control. A technician is needed to diagnose the failure and provide a report of which part(s) are needed for repair. While the technician may have been familiar with the failure that you were facing, it is always best for them to confirm at the time of the service call which parts are needed to avoid ordering any incorrect parts that would lead to delay in service down the line.
Thank you,
New Leaf Service Contracts
Our dishwasher has leaked and the heating element has been broken for months. They have sent repair people out who refuse to even look for the problem
We have an extended service contract with them on our dishwasher. It has been leaking for more than 5 months now, and the heating element is broken. We had to wait for a couple of weeks for them to get a repair person out to look at it. Then they said that they had to order a new seal for it and we waited another couple of weeks for that. After that was put in, it has still continued to leak and by this time we had water damage on our floor and in our cupboards. After another couple of weeks, they sent another repair person out who said they got it taken care of, however, it started leaking again immediately. After waiting several more weeks, they sent out another repair person who after just a few minutes of being there told us that they "couldn't detect any leaks". We showed them a video that we took of it leaking and told them that it happens late in the cycle and that we would be happy to run the dishwasher for them and show them where it happens. They refused to do that and left. Now the company simply refuses to send anyone out to deal with it because they say that their repair person "can not detect any leak". It is pretty hard to detect something that you refuse to look for! We bought an extended warranty so that we would have peace of mind knowing that we would have a working dishwasher at least as long as it is under warranty, however, we have been now without a working dishwasher for months and months. With 3 growing kids, our family goes through a lot of dishes. It takes many hours per week to do the dishes by hand. On top of that, we have water damage in our floor and cupboards. The way that they have handled this repair contract with us is totally unacceptable. We are not willing to have the company continue to just brush us off and not do what they are supposed to do. At this point, they need to replace that dishwasher with one that works, or get someone to actually fix it and stop the leak and put in a new heating element. If I have to hire an attorney to get any satisfactory resolution, I will also be asking for compensation for my 50 + hours of time spent washing dishes, waiting for repair people, sitting on the phone with them, etc...plus the repair work that is now necessary on our flooring and cupboards from the faulty repair work that they have done that has let water leak out into them repeatedly for several months.
They should have replaced the dishwasher or paid us out what it is worth by the terms of the contract after they couldn't get the repair right by the 2nd or 3rd try. They should not have kept this dragging on for months. I guess that if they did that immediately, that would be acceptable. However, at this point, we have wasted so many hours of our lives and have water damage in our floor and cupboards because of their faulty work, so we are going to be discussing options with our attorney soon.
A claim was created for Mr. GE dryer on 10/01/2019 when it was reported that his GE dishwasher was leaking, claim number SOXXXXXXXX-X. New Leaf dispatched the service call to Appliance & Refrigeration Hospital that same day. The servicer determined that a new tub gasket was needed for this repair and installed the part on 11/08/2019 reporting to New Leaf that the repairs were completed. Ms. called New Leaf on 11/26/2019 to report that the product was still leaking so this request was sent back to Appliance & Refrigeration Hospital to repair under recall. On 12/4/2019, a representative with Appliance & Refrigeration Hospital advised New Leaf that a new heating element was needed for this repair so New Leaf provided the service provider the authorization needed to continue with the repairs. On 12/16/2019, a representative with Appliance & Refrigeration Hospital called New Leaf to report that the technician was unable to duplicate a leak at the time of the service appointment. On 12/23/2019, Ms. called New Leaf to advise that the product was still leaking so this request was sent back to Appliance & Refrigeration Hospital. On 12/27/2019, Mr. called New Leaf and requested that a different service provider be sent out to repair their dishwasher. Mr. was advised that New Leaf would continue the repairs with Appliance & Refrigeration Hospital and since the service provider, who is factory authorized, was unable to duplicate a failure, the customer did have the option of customer reimbursement if they would like to move forward with a second opinion. If the customer chose to pursue customer reimbursement, they would locate a manufacturer authorized service provider on their own, pay the service provider for the service call and submit a detailed invoice to New Leaf to review to be reimbursed for any eligible expenses covered under their service plan. The customer declined customer reimbursement on 12/27/2019 thus declining a second opinion. New Leaf spoke with Appliance & Refrigeration Hospital on 12/30/2019 to follow up on the heating element that was ordered for this repair and the service provider confirmed that an appointment has been scheduled with Mr. for 01/02/2020
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, the appointment that was scheduled for today, January 2nd, was to deal with the heating element in our clothes dryer and had nothing to do with the dishwasher heating element that is still broken. The tech who was just at my home working on the clothes dryer said that no New Leaf had told them to close the account and that no heating element had been ordered even though he diagnosed it as broken and in need of a new one weeks ago. Second of all, I ran the dishwasher while he was here so that he could see with his own eyes the leak that is spilling water out onto our floor everytime that the dishwasher is ran. He confirmed that it is in fact leaking and said that he expressed that to New Leaf, but that he told them he can't seem to find the reason why or fix it. That is far different from what New Leaf claims is that "there is no detectable leak". There is quite obviously a leak that we have videos of, and now the tech has seen in person as it happens in real time. The tech not being able to locate the source of the leak and/or fix it does not change the fact that it is leaking and that something must be done. On top of that, the timeframes mentioned by New Leaf are just flat out wrong. We first reported the leaking and other issues to ***'s Home Appliance Center where we purchased it all the way back at the beginning of September and they did the first report to New Leaf and scheduling of having a tech come out. After that tech failed twice over the course of several weeks to fix it, that is when my wife contacted New Leaf directly and scheduled the next attempt on 10/01. It has been since the beginning of September that we have not had a functional dishwasher. A dishwasher that is supposed to be under warranty! That is 4 months.
A representative with Appliance & Refrigeration Hospital clarified to New Leaf on 1/6/2020 that they were scheduled to install a heating element for Mr. dryer on 1/2/2020 and not his dishwasher as was previously relayed. The representative from Appliance & Refrigeration Hospital also confirmed that they were able to locate a leak at the time of this appointment on 1/2/2020. New Leaf has been in contact with Appliance & Refrigeration Hospital on 1/10/2020 who advised New Leaf that they are unable to repair Mr. dishwasher at this time. Given this report, Mr. claim is currently pending review to determine the best resolution. New Leaf will be contacting Mr. to disclose the outcome of this review once completed.
You wait on phone for ever. We had a repair man who did not fix the problem. When we tried to get a second repair person they told us there is only one service man for the area and he is on vacation. Meanwhile the bottom freezer is frozen shut. When we pry it open it has ice build up on both runners. This effects the ice maker which freezes up. We were on hold for over 1/2 hour this morning and hung up. I would not recommend New Leaf at all.
Really no good things to say about thi9s company. They want your money but offer little to nothing aside lip-service in return. Do not bother buying a policy, it is probably cheaper and faster to just buy the appliance and if something breaks or doesn't work, contact the place you bought it from. A waste of time and money.
Ms., New Leaf apologies for your frustrations. We certainly do not intend to cause you any inconvenience or frustration. We show that service was recently set up for a washer and dryer. The service provider reported to New Leaf that the washer was working properly at the time of the service call. Please be mindful that before service is dispatched, you are advised that if the technician determines that the problem you are having is not covered, you could be responsible for the cost of your service call. Instances where no problem can be found is not covered according to the terms and conditions of your service plan. New Leaf has received your payment in the amount of $75.00 for the non-covered repair and the suspension placed on your contract has been lifted.
They came through multiple times for our icemaker which had lots of problems
we greatly appreciate you sharing your experience and we are pleased to hear that we were able to assist with repairing your ice maker!
Unluckily 2 of my appliances failed, but I was lucky that I have chosen New Leaf, they solved all my problems!!
Thank you for sharing your feedback. While we are not pleased to hear that two of your appliances have required service, we are glad to hear that we were able to assist with resolving these issues for you!
I spoke to a Supervisor today and she informed me my Account was suspended. Because I informed Repair Company I would have to seek legal action
I bought a stove 2 years ago and since day one have had nothing but problems with this stove. I have had numerous service calls (approx. 10) and have had numerous parts replaced. The issues are not cooking evenly, possible over heating, and even caught on fire (will explain further later). Gray's Appliance in Melrose Ma has come out to service this stove numerous times. As of today I was informed by a New Leaf Supervisor that my warranty is Suspended, Because I told her I shouldn't be responsible for the 90 dollars because Gray's didn't find a problem when they came out. I also put in another service call and she informed me they are not covering it. Could you please look into this problem. Thank You!
I am requesting a New stove due to the numerous service calls and the stove catching on fire
contacted New Leaf Service Contracts on 11/29/2019 to report that his stove had caught on fire while baking in his oven. The service order was created, SOXXXXXXXX-X, and this request was dispatched to Gray's Appliance Service (XXX) XXX-XXXX. The service provider went out on 12/6 where the customer reported that they had parchment paper in the warming drawer which caught on fire while baking in the oven. The service technician removed the oven bottom and checked the bake burner flame which tested to be operating properly. They were unable to find an issue with the product at the time of the service call. Per the terms and conditions of Mr. service plan "Service where no problem can be found" is not eligible for coverage. Mr. service contract has been suspended until he is able to reimburse New Leaf $90.00 for the non-covered repair. Mr. called in on 12/17 after receiving the bill for the non-covered repair and was advised that their contract had been suspended. Since Mr. was calling in to report that he was in need of service, a manager with New Leaf offered to proceed with setting up a new claim through customer reimbursement in which Mr. would locate a manufacturer authorized service provider and schedule a service appointment, pay the service provider for the repair and submit an invoice to New Leaf's Claims department to review and reimburse the customer for any eligible expenses covered under their service plan. Mr. declined this offer.
Regretfully, we are unable to lift the suspension on Mr. service plan until New Leaf has been reimbursed for the non-covered repair.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't except the response from New Leaf because this is a warranty that I paid for and that they have suspended. I asked for them to send out another company due to Grays Appliance not being able to fix the problems I have had with this stove and the service manager there not even listening to what I had to say. I also don't think I should be responsible for the 90 dollars due to all the troubles I have had. Here are also some pictures of the uneven cooking
When Mr. contacted New Leaf to create a claim, they were advised before dispatching for service that if it is determined that the service provided on the product is not covered under the Terms & Conditions of the customer's service plan, the customer will be responsible to pay the service provider for the service call. The diagnosis received from the service provider stated that they were unable to find an issue with the product at the time of the service call. This does not qualify for coverage according to the Terms & Conditions of the service plan. "Service where no problem can be found" can be found under the section titled What Is Not Covered. Mr. received a bill from New Leaf in the amount of $90.00 due to the service call not being covered. Until New Leaf has been reimbursed for the non-covered repair, Mr. suspension will remain.
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I said in the beginning This stove has given me problems from day one. I understand what the service agreement states but Grays Appliance has tried to fix this stove numerous times and obviously isn't capable of fixing it therefore I advised New Leaf I wanted another service repair company to come out that is covered under my agreement and they refused and canceled my appointment because I disputed the 90 dollar charge. My stove is still cooking uneven!!!!
Brought 5yr Warranty for Sofa. Spring in Sofa broke. I was told after a month long wait that the warranty only covers accidents.
On November 18th I had submitted a claim , #XXXXXXXX, that my sofa spring had broken. I had obtained a 5yr protection plan when I purchased the sofa and matching love seat back on 02/15/15 at Colder's. I submitted photos and I received a call from New Leaf asking for further explanation on November 21st regarding how it happen. I was asked if it was a accident. I responded , "No just poor quality of sofa I guess". I was told I would have an response and never received one. I called to get an update on 12/16/19, waited over 30 minutes to be asked if a call can be returned back to me. I was then told that that the warranty only covers accidents not wear and tear. The gentleman I spoke with stated he would have another manager look at my claim, but as now it was denied. My warranty is and was not labeled accidental warranty cover plan. It was a protection plan.The sofa warranty should cover any damage until the five years expires. Also if I would have called to see what the hold up was I would have never been told they were going to deny my claim. I think the furniture warranty is a rip off because they don't want to honor the five year contract.
I would like my sofa repaired.
On 11/18/2019, *** contacted New Leaf to report that the spring on the bottom of their sofa had snapped causing the seat to sink in. New Leaf had reviewed the photos provided from the customer and a representative had let them know on 12/16/2019 that the failure would not be covered under their service plan. After speaking with the customer, this information was sent to upper management to review for eligibility. After reviewing the information, New Leaf reached out to the customer on 12/19/2019 to advise that we will be proceeding with their claim and have dispatched their request to My Colders Customer Care (414) 476-1574.
New Leaf sent out repairmen several times to resolve my problem with the refrigerator. Only after replacing every component that could have caused the problem did they finally replace the fridge.
Thank you for taking the time to share your experience. We appreciate your comments.
Unorganized, terrible service, terrible contractor sent to my house.
Do no buy a warranty if this company is listed.
Pathetic service from the Tanstel Electronics service contractor and operators at New Leaf. No resolution that was acceptable. After 7 missed or no shows by Tanstel Electronics.
-Original tech DIDN'T check the oven just guessed at the part that was broken
-After weeks of not ordering the part and us calling them to remind them to finish the job, they ordered the part
-After that service tech no showed on 4 appointments (and us reminding them to come back) a different service tech from Transtel told us the part the first tech ordered wasn't broken and they had to order other parts to fix our oven
The list goes on and on with the incompetence shown by your firm and Transtel.
After 7 weeks the tech finally showed up at 2:30 PM (after the scheduled time from was 9am-11am. And my wife told them she had to leave by 2:30 for my sons basketball game) He shows up at 2:30 to fix our oven which he promised would take 5 minutes.
My wife said OK to just end the nightmare....45 minutes later he installed the part, and my son is missing his game. No big deal right. Just a district game, he will not care...
Awesome job guys. Fire Transtel from your list of service contractors, and refund clients money for the warranty if your unable to provide service.
Original call Nov 6. 7 missed appointments, 1 person out of 5 at New Leaf called me back, we had to remind transtel our oven was still not fixed to schedule appointments after missed appointments and New Leaf was no help throughout the process just pointing us back to incompetent useless transtel.
Solid business model.
Thank you for taking the time to share your experience. We take customer feedback very seriously and are sorry to hear you had a negative experience with one of our service providers. Your comments have been forwarded to our Service Network department for research. Thank you for your time on this matter.
New Leaf Called Capital City Appliance Repair within a few hours of my call for service on my dishwasher for a water leak. Was scheduled for repairman to come out within a few days. He diagnosed the problem & the door latch was fixed & new rails put on top shelf area. I received very good service. Would recommend New Leaf to everyone. My dishwasher is working fine.
Thank you for taking the time to share your experience. We appreciate your feedback and are happy to hear that your dishwasher was successfully repaired!
DON'T PURCHASE extended warranty contract! I bought a 5 year extended warranty contract for my Bosch dishwasher (1/2015) and have documentation that I get 50% back if I don't use repair service within the 5 years. I have my original invoice, credit card receipt for policy and card registration summary for registering online. I called to get info on how I can get my 50% back and was told that I should send in a small card that I got in the mail - only I never got it! Nowhere on these forms does it say that there will be a follow-up card from New Leaf. How do I know they even sent it? Their systems show I didn't call for repair service. This is a scam...don't get warranty. I am trying to have a "supervisor" call me back.
Thank you for reaching out to us. We apologize for the inconvenience. You would've been provided a 50% Back Guarantee 'Original Numbered Certificate' at the time of the plan purchase. You would've also been provided the 'Original ServicePro Card' at that time.
To qualify for the 50% Back Guarantee, the following criteria must be met: No service calls made on eligible product. No paid claims on service plan. Service plan was in force for the full five (5) year term and the service plan must have been properly registered.
To redeem:
You must mail the following to the address provided below: The completed original numbered certificate within thirty (30) days of the plan expiration. (Copies will not be accepted.) Copy of the sales receipt showing the service plan sale. Copy of the sales receipt showing the eligible product and the original ServicePro card.
We will have a person of management contact you to answer any other questions you may have.
Thank you,
New Leaf Service Contracts
Very FRUSTRATED! Four months delay to repair a faulty refrigerator!
I purchased my GE fridge 3/25/18, In July 2019 the fridge started making horrible noises. I called Newleaf, who sent out a GE technician on 8/5/19. The technician diagnosed a faulty motor and claimed the part needed to be ordered and a return date needed to be set up. He called me back the same day to inform me that the part was on back order until 9/11/19 (part # WR60XXXXXX). On 9/23/19 since I hadn't heard from them, I once again called Newleaf; I was informed that the part was on back order again until 10/30/19.
I made calls 9/30/19 to confirm the above mentioned scheduled date, on 10/31/19 to find out where the part was and , again on 11/11/19 - they informed me someone needed to call me back because they couldn't find my svc # SOXXXXXXXX-X. On 11/25/19 after about 1 hr on the phone, I was informed that the part was being re-order and expedited to my home address. I would have it by the next day.
11/29/19 Still NO PART and NO CALL. Now I was told that FedEX attempted to deliver, but package was UNDELIVERABLE with NO Information as to why. I asked to speak to a president, supervisor, owner or whoever the higher up person was. All I could get was 2 first names *** & ***, but they couldn't provide me with last names.
At this point I'm not confident that if any other problems arise, I will get resolution for the warranty; therefore, ideally I would like a replacement. Four month waiting for repairs is obsolutely unacceptable.
We sincerely apologize for any delays in service caused either by the parts provider or carrier service. I see the customer was scheduled for completion of service on 12/10/2019.
Thank you,
New Leaf Service Contracts
(The consumer indicated he/she ACCEPTED the response from the business.)
The part was finally received and installed. Thank You!
The New Leaf 50% back guarantee is a scam. Five appliances were purchased from Aj *** and after waiting five years without any service calls, I called to ask when to send in for my rebate. I was told by the end of August. The first time, I sent my information in, it was returned due to address unknown -address had changed. I called Aj *** for a new address and resent all materials. After eleven weeks of waiting and a phone call to inquire, I received notice that I am ineligible due to New Leaf receiving my information outside of the 30 day plan expiration date. I would not recommend New Leaf to anyone.
Thank you for contacting New Leaf Service Contracts. Would you please provide us your contact information, like the contract holder's full name, phone number or address, so we can have upper management review your claim? We would love to provide you further assistance.
Thank you,
New Leaf Service Contracts
I sent my information to ***@newleafsc.net
I would appreciate hearing from upper management.
We purchased an extended warranty with our appliance. They have not honored the contract their representative provided when we needed a repair.
In October 2014 we purchased a gas range with a 2 year manufacturer's warranty. We also purchased a 3-year extended warranty from New Leaf, as was stated in writing by the seller (AJ ***) for $199. We received the email confirming registration of our "New Leaf extension warranty" the month after purchase in November of 2014. When we had a repair that needed to be made in September/October of 2016, New Leaf said they weren't responsible and sent us a contract stating the date of contract didn't begin until after the manufacturer's warranty was up. The contract start date was October 2016 and had a "contract term" of 3 years. We had a similar repair that came up this year - September 2019. We called New Leaf and they said that our contract expired in 2017. We produced the email sent by their rep and the contract - in addition to the original receipt and the email from AJ ***. They are not honoring the contract - now going in the reverse direction from what they stated and put in writing 3 years ago... Unbelievable. It makes me completely adverse to purchasing any of these "extended warranties" as I'm sure they are ALL bogus.
We would like a refund of the original cost of the warranty since they have had two occasions to deliver and they have not. The other resolution would be to pay for the repair. I am in the process of getting a repairman to come out, and will likely have the job completed before this is resolved. However, that would be the other way New Leaf can resolve the issue.
In September of 2019, *** contacted New Leaf Service Contracts requesting service for her Bertazzoni oven. She had purchased a 3 year Date of Purchase service plan for her range on October 2nd, 2014. The customer's service plan had then been expired for two years at the time Mrs. contacted New Leaf. Per the terms and conditions of their service plan "The Plan term begins on the date of product purchase or date of installation by the selling retailer (proof of installation date will be required if different from product purchase date) and continues for the period of time defined on your sales receipt."
Ms. believed she had purchased a 3 year Extended service plan which would begin after Bertazzoni's 2 year manufacturer's warranty; however a Date of Purchase plan begins on the date of purchase as listed in the terms and conditions of Ms. contract. "This Plan is inclusive of the manufacturer's warranty; it does not replace the manufacturer's warranty but may provide certain benefits during the term of the manufacturer's warranty."
A copy of Ms. original purchase receipt has confirmed that she had purchased a Date of Purchase plan. Due to Ms. service contract expiring in 2017, the customer would be ineligible for a refund/reimbursement at this time.