My Pillow, Inc.

The buy one get one free offer is for 1 Standard/Queen Premium pillow is $89.97, plus shipping.  With your promo code, you receive 2 Standard/Queen Premium pillows for $89.97, plus shipping.  If you would like to  purchase 1 Standard/Queen pillow, you would receive $30.00 off the...

original price.

Initial Business Response /* (1000, 5, 2015/08/02) */
The original shipping charge of $9.98 is nonrefundable. The customer wanted to purchased a prepaid return label from MyPillow for $9.98 to return his products. That amount will be deducted from his refund. Return shipping is the responsibility...

of the customer.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MyPillows response simply re-states my complaint, MyPillow has offered no resolution.
Final Business Response /* (4000, 9, 2015/08/05) */
The customer receives a refund once the pillows are returned, less the original shipping charge. If the customer chooses to return the product, return shipping is the responsibility of the customer.

When sending the merchandise back, please include a copy of the original packing slip with the following written at the top, "Return for Exchange. RMA#: [redacted]-E." It is very important to include this number on your packing slip as well as written on the outside of the box. If the number is not clearly visible on the outside of the box, the package may be refused, and we will be unable ship the exchange merchandise. The customer is responsible for return shipping. The merchandise must be shipped within 10 days of being issued this return authorization number. Please let me know if there is anything else I can assist you with. Thank you. Return Address for UPS/FEDEX: MyPillow, Inc. [redacted] Dock 6 Shakopee, MN 55379 Return Address for USPS: MyPillow, Inc. [redacted] Eden Prairie, MN 55344

Final Consumer Response /* (2000, 5, 2016/01/13) */
Contacting the Revdex.com must have worked. Got a call this AM about returning my pillow. Thanks for your help.

I am rejecting this response because:
I already paid for the shipping when they charged my credit card 38.01 which included shipping.  Now they only want to refund 27.16 stating the shipping I originally paid for is not refundable.  How this company stays in business is a real question.  There is so many negative reviews as well as a 1 million dollar fine from the state of California for fraud!  I do not want to pay for shipping twice.  I also have to pay for shipping the product I did not order back for a 27.16 refund.

The buy one get one free offer was for 1 Standard/Queen Premium pillow is $89.97, plus shipping.  With a promo code, you would have received 2 Standard/Queen Premium pillows for $89.97, plus shipping.

Initial Business Response /* (1000, 5, 2016/01/21) */
If the customer could provide additional information as I am unable to locate any orders. Please email [email protected] or call us at [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID...

NOT accept the response from the business.)
When I called the company on this this complaint, they have located my order in june 2015, They even akknoeleage that the order was change by them because the sugestion was it would be better. I disagee because I can not even use it.
Final Business Response /* (4000, 9, 2016/01/28) */
I am unable to locate the order off the customers name so I am unable to read the notes of the conversation the customer had with a Representative at MyPillow.
Final Consumer Response /* (3000, 11, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree on their response because when I called the company they found my order in June 2015 . They are playing dummy. That's why I would tell every person that I know not to do business with them. I might even take a one page news paper add to expose them.

Since the pillow was purchased at Kmart, you will need to follow Kmart's return policy.  We can offer you an exchange for a pillow with less or more fill, if you would be interested in doing that.  If so, please contact us at ###-###-####.

Again, we sent the original package to FedEx.  It appears the package was lost at FedEx.  We have reshipped the package and you should see the package in 2-5 business days by USPS.

If the customer chooses to return, the customer is responsible for return shipping.

I am rejecting this response because:
I purchased these pillows because of your stated 100% money back guarantee. There was nothing on the product's page that indicated a difference in the value of the pillows in the case of return. value. This was further reinforced by my order receipt which listed a value of $54.99 on each line item for each pillow.I am not happy with one of the pillows I purchased. As such, per your stated warrantee, and reinforced by my receipt, I would like confirmation that upon return I will be refunded $54.99.

We can set up an exchange, just contact us at [email protected] or ###-###-####.

I am rejecting this response because:
The advertisement says "risk free" and there is no small print that tells the customer...

they are responsible for returns.  No one offered me a higher loft in exchange. However, I don't want another sham to put in a sham.  I work hard for my money, and I don't appreciate people who lie, cheat, and steal.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I confirm receipt of the credit to my Visa.

Please provide your email and a copy of the email you received when unsubscribing from our email list.  If you could also provide the most recent email you received, so we can confirm you are removed.

In April of 2016, MyPillow sent the customer 2 standard/queen premium pillows and 1 goanywhere pillow to replace the damaged pillow and didn't request the customer to send any pillows back. If the pillow has a hole in it, please contact us at ###-###-#### to send you another replacement pillow.

We would be happy to offer you a warranty exchange for pillows with more fill.  Please give us a call at ###-###-#### or email us at [email protected].

The customer contacted MyPillow on 7/20/16 and was refund was issued today for $108.19.  Please allow 3-7 business days for the credit to be applied in your account.

The buy one get one free offer is for 1 Standard/Queen Premium pillow is $99.97, plus shipping.  With your promo code, you receive 2 Standard/Queen Premium pillows for $99.97, plus shipping. I would be happy to offer an exchange for the Standard/Queen pillows, but there will be an up...

charge for the pillows.  We would provide a prepaid label to do the exchange. Please contact us at ###-###-#### to assist you.

I will ship the customer out another pillow at no charge.