My House Property Services, Home of Premier Properties

Good Afternoon, while we appreciate the tenants concern we are not in a postilion to provide internet in a shared WiFi situation that allows for long streaming videos etc that interrupt the service to others.   That is why the lease states the Landlord is not responsible for interruptions...

and we clearly note it is a shared wifi, please see attached.   MyHouse Team.

For anyone or anyone you know looking to rent, DO NOT rent from MyHouse Properties! They are an unprofessional company, clearly ran by crooks looking to make money.
Not only did we not get to move in on the date we were promised, but the house and yard was filthy, insect and mice ridden, and without the washer/dryer unit stated in the lease. They tried to charge us a full month's rent and took their sweet time fixing and replacing the problems in the house. We also had several nights without heat because no one came out to fix the furnace (they didn't even know where it was) and the dryer vent was SO clogged that it blew the filament in the dryer twice, which ended up having to be replaced.
NOW they are trying to bill us the ENTIRE water/sewage bill from April 2014 to now because they had the whole duplex under one name and didn't bother to rectify that prior to the signing of the lease or sublease on 1/30. We didn't get to move in until August 15th, by the way. The reason? They are renting the duplex out as two properties with only one water meter. So the water isn't even billed by actual usage. This following the error last month of adding $100 to our rent which is not suppose to start until August.
Everytime we have an issue with them, no one knows what is going on and there is always some 'unavoidable circumstance'. Not only that, but they showed the other side of the duplex with no screen door and a trash bag by the stoop. What a disappointing business encounter! The plus sides are that the staff is generally friendly, even if they are unknowledgeable, and there is no pet deposit.

Please find attached an email between staff and our consumer.  She had called asking if we had rented the unit as she was hoping we could find a tenant before her lease was up eliminating her December rent obligation, as she had move out early. In the same email the consumer acknowledged...

speaking with Hayley and that she was told no it was not leased, as it related to her need to pay rent.  Later in the day another staff member was reaching out discussing showings and subsequent notifications, and notified her that no notice would be required for showings, as it was leased.   While we sympathize with the confusion we vehemently deny that we “ripped her off”.   She signed a contract to pay rent thru December 2016 and has never signed anything altering that contract. Unfortunately, there appears to be an assumption on what a unit being “leased” meant to the consumer.  By no means was she being told we were going to allow her out of her contractual obligation. We will waive the late fee and take payments on her outstanding balance.

We did make a human error by placing the wrong “note” on his register, we have explained and apologized for that mistake.  He was charged the agreed upon amount per his lease, lease attached.  In addition, we provide statements to our tenants as a courtesy, and the email states; “This...

rent reminder is sent as a courtesy by My House. Any inaccuracies, or your failure to receive a reminder, does not alter your obligations under your lease agreement. Please refer to your lease for a full explanation of your lease obligations, including when rent payments are due.” We strive on being upfront about our mistakes and transparency to our consumers.  That is why he was made aware of it and it was corrected.  We are more than willing to accept a 90-payment plan on his balance and have reversed his late fee.

First, we would like to apologize for any troubles and frustration that you experienced.  We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better to tenants in the future.  We also observe the lack of some crucial understanding on your part in your complaint concerning your lease agreement expiration date of December 19, 2016.  What we have very respectfully attempted to explain to you many times, and in many ways, is that your obligation under your lease agreement did not change due to us “leasing” the home.  We do both acknowledge and agree that you chose to move out in the beginning of November, but in no way did that alter your obligations under the lease agreement.  However, since you were not physically living in the home, as a courtesy to you we were attempting to get a signed contract on it for immediate move-in, to relieve you of your contractual obligations early, if possible. We did receive applications on it (or “leased” the home) prior to December 19th. The contract for the new lease was signed to begin December 28th. Had this new lease contract began prior to December 19th, your obligations under the lease would have ended sooner. Additionally, your lease agreement states that the Lease may be modified in writing only, signed by the parties in interest at the time of the modification.  We are so very sorry that when you called on November 28th, you did not receive the information you were seeking, and we understand that if there was a miscommunication, it has caused an inconvenience to you and for that we are sorry.  Laurie R[redacted] waived the late fee back in February.  All though we tried our hardest to get an earlier lease contract on your home on your behalf to limit your financial responsibility, we sincerely apologize that things did not work out that way or in your favor, and we certainly hope you the best of luck in your future. Thank you, My House, Inc. ..

While we appreciate [redacted]'s frustration we feel that we have addressed this on numerous occasions.  The unit required additional cleaning and a cleaning bill in the amount of 160.00 is very reasonable.  He was unaware that the lease allowed for us to do cleaning, per his attached...

email.  We would then assert he was unaware of the cleaning requirements per the lease as well, see attached.   In addition they had 3 dogs, consequently dog hair becomes and issue along with the mouse feces left behind.  All the blinds were brand new in 2012, they moved in August 2013 and made no note that anything was wrong with them.  We feel we were very fair in following the tenants responsibility to the lease.

Complaint: [redacted]
I am rejecting this response because: before contacting the Revdex.com we tried multiple times to contact My House for proof of the broken blinds and the necessary extra cleaning costs. You stated multiple people said five blinds were in bad condition but we have only seen pictures of two, one of which is not broken and looks fine and have no proof from these "multiple people". We understood what the required cleaning was per our lease which is why we did not bother to clean the carpets knowing it would be deducted from our security deposit. Just because we had dogs does not mean we did not clean the house properly. None of your pictures show excessive dog hair that requires hours of additional cleaning. Again we would like to be refunded for the cost of four of the blinds, the labor included to install the blinds and the additional cleaning cost taken out of our security deposit.  
Regards,
[redacted]

To Whom it may Concern; 
We have addressed the issues of this group on several occasions, starting at the end of 
2013. We have given them copies of all receipts and photos 3 times. They keep 
returning with the same argument, that they left their unit...

cleaned and owe us no money. 
Upon receiving a notice that they were going to be turned to collection they again came 
in with the same arguments. Just because we do not agree with them does not mean we 
have not heard them. We clearly have differing opinions on what "extremely clean" or 
"thoroughly clean" is as stated by Ms. [redacted] and Ms. [redacted], see attached photos. We 
have also enclosed the cleaning instructions per their lease. Just because they did not get 
there way and we refuse to continue to debate this with them until they do, does not make 
us rude or childish. 
[redacted] Ticnor 
Owner

Complaint: [redacted]
I am rejecting this response because:Their response was just an e-mail of them verifying our apartment was leased as of December 8th.....Which led their employees to tell us we did not owe for December. Then Kris doesn't stand behind her employees statements and charges us December rent.... and a late fee for not paying our $0 statement balance on time. In addition, Laurie was supposed to e-mail me back, on our before February 24th, to try to resolve this issue outside of other methods. However, as of March 7th, I have received no correspondence from her. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Bathroom ceiling: Apparently the mildew issues of the ceiling were not our responsible, but due to the lack of the maintenance of the building.Failure to vacate on time: The statement is not true. No one spoke to me and gave me an additional hour to vacate. The tech only talked to my wife and told her to the leave the keys when we move out. And we did move out on time. Damage fee: We were charged for the maintenance of the door on 6/5/2015. And the damage fees were charged on 7/20/2015, more than one month later after the paint. Apparently, the damages came after the maintenance. Labor - My House: a total $385 with no receipt.Cleaning - General: a total $230 with no receipt.Both charges of various cleaning on the same unit...Regards,
[redacted]

To whom it may Concern; 
We addressed the tenant's issues in November of 2013 in an email as stated by Ms. [redacted]. We also addressed it again on January 6, 2014, and we sent them a highlighted outline of the charges, see enclosed email. In that same email, they stated what they were willing to pay. We denied their request for a reduction in the bill. In addition, please note the same email asserts they are owed money as the charges to not add up to more than their 800.00 deposit, in reality they paid a 400.00 deposit. Then June 20, 2014 they again questioned the charges as the apartment was nearly spotless, however the pictures tell another story. Please find the move in report and cleaning instructions outlining their responsibility as to the cleaning, per their lease. They then again questioned the same charges on July 14, 2014, see attached. Researching the charges for the 4th time we came to the same answer, they owe My House $684.38, to which they disagreed. We feel we have given them all the information they have requested, several times. The only thing we have not done is accept their offer of keeping their 400.00 deposit as resolve. We therefore feel it is the Revdex.com's responsibility to close this case as resolved. It is clearly one of emotion and although we have worked to please these tenants, we are reasonable in our understanding that we are unable to please all the people all the time. 
[redacted] 
Owner

Complaint: [redacted]
I am rejecting this response because:Quote from the business reply:"The security deposit packet came with an itemized list of deductions, as well as external vendor receipts, which is above and beyond whatis required by Colorado law.  This was explained to Mr. [redacted]."And here is what really required by Colorado Law,C.R.S. Section 38-12-103(1) "No security deposit shall be retained to cover normal wear and tear. In the event that actual cause exists for retaining any portion of the security deposit, the landlord shall provide the tenant with a written statement listing the exact reasons for the retention of any portion of the security deposit."I do believe the bill statement I received does not listing the "exact reasons" or "itemized list""Damage Fees new counter peeling... $50" cannot be consider with "exact reasons""Damage Fees excess wear and tear to front door and blinds from dog $100" cannot be consider with "exact reasons". I really can not see the reason for blinds which were charged for replacement first and then were charged for damages."Administration fee  Failure to vacate on time $250" no "exact reasons" were shown for this charge."Labor - My House Changed drip pans. .... Tightened towel bars  $385" can not be considered as "itemized list". It is just a summary of all your claimed maintenance, without any itemized receipt. And again you charged for the blinds replacement in this fee. And you charged blinds damage fees in the other list. No reason for charging the blinds twice. And according to Landlord-Tenant Handbook issued by City of Fort Collins Community Development & Neighborhood Services in August 2010, P26, Wear and Tear Guide, "Peeling or cracked paint, Shower rod slightly rusted, Bathroom grouting loose are considered as NORMAL WEAR AND TEAR. And Tenant should not be charged for."And I was charged for "Grout cleaner. Paint" and charged again for "move out cleaning", and charged again for "Cleaned and painted in Labor My House". I do not see any exact reason for so many times cleaning.And according to C.R.S. Section 38-12-103(3)"(a) The willful retention of a security deposit in violation of this section shall render a landlord liable for treble the amount of that portion of the security deposit wrongfully withheld from the tenant, together with reasonable attorneys' fees and court costs; except that the tenant has the obligation to give notice to the landlord of his intention to file legal proceedings a minimum of seven days prior to filing said action.(b) In any court action brought by a tenant under this section, the landlord shall bear the burden of proving that his withholding of the security deposit or any portion of it was not wrongful."If the business is not willing to adjust the bill statement, according to the Landlord-Tenant Handbook issued by City of Fort Collins Community Development & Neighborhood Services"The tenant may send a “7-Day Demand” letter to the landlord if the landlord does not return the security deposit or does not send an itemized list of deductions within the required time period; or if the tenant disagrees with the deductions. "
Regards,
[redacted]

See Attached

Dear [redacted], Our security deposit research process can take up to 3 weeks, and that is clearly communicated when you request research about your security deposit charges.  In the case of your home, you can expect it will take the full allotted time, due to the large size of the home and...

the poor condition it was left in upon move-out; there is a lot to reevaluate!    You mentioned that My House did not communicate well during your tenancy.  You lived at your home for 23 months, and during that time, we sent over 25 emails to your household, including lease statements, newsletters and general communication.  In addition, you submitted 9 maintenance work orders that were completed in a timely manner.  Our office also has an open-door policy, and you are/were always welcome to come in or call during business hours for anything that you needed as it pertains to the lease.  Therefore, we are surprised to hear that you felt you were not communicated with during your tenancy.   We could also like to mention that during your tenancy, your household received lease violations, including a Public Nuisance Citation from the City of Fort Collins, and a fireworks complaint from the City of Fort Collins, both of which could have resulted in immediate eviction of your household per your lease agreement.  My House graciously chose not to go that route, saving you, your roommates and your parent guarantors possible derogatory hits on your credit and rental histories.  Your lease ended at noon on July 24, 2017.  When My House arrived at the house later that afternoon to start turning it over for the new tenants, we were surprised to find that everyone was still living in the house.  There was no indication of packing or moving, and there was an unauthorized pet living in the home (a chocolate lab).  This was surprising because as you know, since you did not sign a lease renewal, we had begun showing your home to prospective tenants as of February 2017, as well as emailing reminders to clean and provide a forwarding address in the months leading up to your lease expiration date.  Also, anytime anyone came in to pay rent, we had print outs available at our front desk, offering move-out cleaning instructions and forwarding address forms. Once your household finally vacated 4 days after your lease ended, My House was left with an extremely dirty house, and 12 yards of trash and junk to haul away.  Since the house was already leased, the late move-out and super poor move-out condition set back our maintenance turn crews significantly.   [redacted], where you feel that My House was unhelpful and did not communicate well, the same could be said for you and your household.  No one from your household contacted My House to communicate that you had a dog living in the home nor attempted to properly add it to the lease; no one communicated you would not be moving out when your contract ended on July 24, nor was it at all helpful that the house was given back to us in extremely poor condition.   We would be happy to provide photos of the house after you vacated, showcasing the filth and trash left behind for us to deal with and charge you back accordingly.  However, since you already submitted a security deposit research request, you will be receiving those photos anyway.  We are not interested in settling the issue for less than the fair amount that was charged to you, unless our security deposit resolution team deems otherwise during their research, which will be dealt with outside of this complaint.  Thank you, My House, Inc.