My House Property Services, Home of Premier Properties

Complaint: [redacted] I am rejecting this response because: I Am willing To accept the cleaning charges,but not the charges for any blinds replaced besides the living room blindsOnce again this is the same answer I have received beforeI understand and that we did not mention the shape of the blinds at move in because they were fineUpon move out they were in the same conditionI have asked repeatedly for proof such as pictures, etc that hold us liable for the charges to replace them Regards, [redacted]

We had a lease with My House Properties through December 19, Due to relocating for my job we moved out at the beginning of NovemberWe notified My House Properties, and let them know the apartment was available to show, and rent out soonerWe were led to believe that if they received a signed lease, we would not be required to pay for December rentOn November 25th "as a courtesy" to us, they changed the locks so we no longer had accessAs of November 28th we had not received a rent statement for December, to fulfill my due diligence I called to see how much we owed for December rentI was told by the lady who answered the phone, after she consulted with another employee, that we did not owe anything for December because a new lease was signed on the property On February 10th we received a bill which included a pro-rated December rent, for days, and a late fee, in addition to an outrageous cleaning fee ( I later learned they do their own in house cleaning) a fee for

Response to Claimant: [redacted] : [redacted] asserts that her security deposit was wrongfully withheld and an additional charge of $was assessed The $due on her account is not an arbitrary “new” charge, it is the balance owed after all cleaning, maintenance and rekeying charged were assessed to her account There is “one large stain” noted on the moreport for the living room carpet However, there are multiple stains on the carpet and there are several large bleach stains in the linen closet that are not noted anywhere on the moreport There are no notes on the moreport regarding the condition of the blinds, good, bad or otherwise We have no way of knowing whether the tenant used the blinds or not, we can only know what was reported at moand the condition of blinds at move-out There was a cleaning fee assessed as cleaning was needed – baseboards, fixtures, windows etc [redacted] also noted that she left the apartment cleaner than she received it However, the perceived cleanliness of the property at mohas no bearing on the cleaning required at move-out There are also no notes regarding the cleanliness of the apartment on the moreport Per the lease: Condition of the Premises, Liability/Indemnity aAs of the commencement of this Lease, the Tenant acknowledges that the Tenant has examined the Premises and is satisfied with the condition thereof, notwithstanding that there may be some minor items of repair which may be disclosed pursuant to the provisions belowTaking possession of the Premises is conclusive evidence to the fact that the Premises are in good order and satisfactory condition, including without limitation, except as noted in the Move in ChecklistThe Tenant agrees to accept the Premises "as is" and that no warranty or guarantee is expressed or implied by Landlord or Landlord’s rental agent “Discretion of the property owner to make decisions” – not entirely sure what is being expressed in this statement, perhaps it relates to the time we requested to research her dispute? If that is the case, we ask for 1-days to review charges and pictures, not only for the lease in question, but past leases etc so we can have a complete history of all maintenance done for the past several years We were not even given a day to review charges and respond before [redacted] went to the Revdex.com We have a responsibility to serve and protect the interests of both the tenant and the owner, so careful review is require to determine responsibility

Complaint: [redacted] I am rejecting this response because:Their response was just an e-mail of them verifying our apartment was leased as of December 8th.....Which led their employees to tell us we did not owe for DecemberThen Kris doesn't stand behind her employees statements and charges us December rentand a late fee for not paying our $statement balance on timeIn addition, Laurie was supposed to e-mail me back, on our before February 24th, to try to resolve this issue outside of other methodsHowever, as of March 7th, I have received no correspondence from her Regards, [redacted]

Yes, [redacted] made a human error we acknowledge that Where we must agree to disagree is; the error did not change the contract that was signed When dealing with contracts, they state in them that verbal agreements are not binding and that you are bound to the terms of the agreement alone unless otherwise modified in writing We will allow for the balance to paid over days

Complaint: [redacted] I am rejecting this response because:Quote from the business reply:"The security deposit packet came with an itemized list of deductions, as well as external vendor receipts, which is above and beyond whatis required by Colorado law This was explained to Mr***."And here is what really required by Colorado Law,C.R.SSection 38-12-103(1) "No security deposit shall be retained to cover wear and tearIn the event that actual cause exists for retaining any portion of the security deposit, the landlord shall provide the tenant with a written statement listing the exact reasons for the retention of any portion of the security deposit."I do believe the bill statement I received does not listing the "exact reasons" or "itemized list""Damage Fees new counter peeling$50" cannot be consider with "exact reasons""Damage Fees excess wear and tear to front door and blinds from dog $100" cannot be consider with "exact reasons"I really can not see the reason for blinds which were charged for replacement first and then were charged for damages."Administration fee Failure to vacate on time $250" no "exact reasons" were shown for this charge."Labor - My House Changed drip pansTightened towel bars $385" can not be considered as "itemized list"It is just a summary of all your claimed maintenance, without any itemized receiptAnd again you charged for the blinds replacement in this feeAnd you charged blinds damage fees in the other listNo reason for charging the blinds twiceAnd according to Landlord-Tenant Handbook issued by City of Fort Collins Community Development & Neighborhood Services in August 2010, P26, Wear and Tear Guide, "Peeling or cracked paint, Shower rod slightly rusted, Bathroom grouting loose are considered as WEAR AND TEARAnd Tenant should not be charged for."And I was charged for "Grout cleanerPaint" and charged again for "move out cleaning", and charged again for "Cleaned and painted in Labor My House"I do not see any exact reason for so many times cleaning.And according to C.R.SSection 38-12-103(3)"(a) The willful retention of a security deposit in violation of this section shall render a landlord liable for treble the amount of that portion of the security deposit wrongfully withheld from the tenant, together with reasonable attorneys' fees and court costs; except that the tenant has the obligation to give notice to the landlord of his intention to file legal proceedings a minimum of seven days prior to filing said action.(b) In any court action brought by a tenant under this section, the landlord shall bear the burden of proving that his withholding of the security deposit or any portion of it was not wrongful."If the business is not willing to adjust the bill statement, according to the Landlord-Tenant Handbook issued by City of Fort Collins Community Development & Neighborhood Services"The tenant may send a “7-Day Demand” letter to the landlord if the landlord does not return the security deposit or does not send an itemized list of deductions within the required time period; or if the tenant disagrees with the deductions" Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:It is poor practice for a company to misinform its customers and only make a correction months after the factWe reached out to the company because we wanted clarification on the contract and it is unreasonable to retract the statement we were given months laterAs tenants there was nothing more we could do to be properly informed and the company should take responsibility for the statements it makes as well as failing to correct them in a timely mannerWe did not receive any notification that our bill was not paid in full until two months after the lease had endedEven when we did receive the statement it stated in the transaction comments section that the rent was the prorated amount of $The mistake was made on multiple occasions and was only corrected when we brought it to lightThe company should honor the amount we were repeatedly told to payIt is unreasonable to make a mistake of this magnitude and expect full payment [redacted]

To Whom it may Concern; We have addressed the issues of this group on several occasions, starting at the end of We have given them copies of all receipts and photos timesThey keep returning with the same argument, that they left their unit cleaned and owe us no money Upon receiving a notice that they were going to be turned to collection they again came in with the same argumentsJust because we do not agree with them does not mean we have not heard themWe clearly have differing opinions on what "extremely clean" or "thoroughly clean" is as stated by Ms [redacted] and Ms***, see attached photosWe have also enclosed the cleaning instructions per their leaseJust because they did not get there way and we refuse to continue to debate this with them until they do, does not make us rude or childish [redacted] Ticnor Owner

For anyone or anyone you know looking to rent, DO NOT rent from MyHouse Properties! They are an unprofessional company, clearly ran by crooks looking to make moneyNot only did we not get to move in on the date we were promised, but the house and yard was filthy, insect and mice ridden, and without the washer/dryer unit stated in the leaseThey tried to charge us a full month's rent and took their sweet time fixing and replacing the problems in the houseWe also had several nights without heat because no one came out to fix the furnace (they didn't even know where it was) and the dryer vent was SO clogged that it blew the filament in the dryer twice, which ended up having to be replacedNOW they are trying to bill us the ENTIRE water/sewage bill from April to now because they had the whole duplex under one name and didn't bother to rectify that prior to the signing of the lease or sublease on 1/We didn't get to move in until August 15th, by the wayThe reason? They are renting the duplex out as two properties with only one water meterSo the water isn't even billed by actual usageThis following the error last month of adding $to our rent which is not suppose to start until AugustEverytime we have an issue with them, no one knows what is going on and there is always some 'unavoidable circumstance'Not only that, but they showed the other side of the duplex with no screen door and a trash bag by the stoopWhat a disappointing business encounter! The plus sides are that the staff is generally friendly, even if they are unknowledgeable, and there is no pet deposit

First, we would like to apologize for any troubles and frustration that you experienced. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better to tenants in the future. We also observe the lack of some crucial understanding on your part in your complaint concerning your lease agreement expiration date of December 19, 2016. What we have very respectfully attempted to explain to you many times, and in many ways, is that your obligation under your lease agreement did not change due to us “leasing” the home. We do both acknowledge and agree that you chose to move out in the beginning of November, but in no way did that alter your obligations under the lease agreement. However, since you were not physically living in the home, as a courtesy to you we were attempting to get a signed contract on it for immediate move-in, to relieve you of your contractual obligations early, if possible. We did receive applications on it (or “leased” the home) prior to December 19th. The contract for the new lease was signed to begin December 28th. Had this new lease contract began prior to December 19th, your obligations under the lease would have ended sooner. Additionally, your lease agreement states that the Lease may be modified in writing only, signed by the parties in interest at the time of the modification. We are so very sorry that when you called on November 28th, you did not receive the information you were seeking, and we understand that if there was a miscommunication, it has caused an inconvenience to you and for that we are sorry. Laurie R [redacted] waived the late fee back in February. All though we tried our hardest to get an earlier lease contract on your home on your behalf to limit your financial responsibility, we sincerely apologize that things did not work out that way or in your favor, and we certainly hope you the best of luck in your future. Thank you, My House, Inc. ..

My House property management service is wrongly attempting to bill tenants for basic maintenance service Company has already violated several terms of our lease - including not responding for over weeks to calls for a leaking roof during the Winter 2016, representing a severe safety and habitability issue (documented)
Now we are being billed over $for basic maintenance after a poorly installed towel rack fell out of the bathroom wall during use An agent of the company replaced the object with a smaller, flimsier

We are going to have to agree to disagree, as nothing we offer this client is proof enough. The move in report clearly says the blinds were not damaged and we have witness and pictures that say they were. We will not be refunding any additional monies

Complaint: ***
I am rejecting this response because:
Based on previous reviews from Yellow Pages Reviews:http://www.yellowpages.com/fort-collins-co/mip/my-house-property-svc-452...⇄ Reviews:https://local.yahoo.com/info-46232328-my-house-property-service-fort-col...⇄ Reviews:https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF...⇄ the replies from this complaint, the respondent apparently does not intend to adjust the excessive unreasonable charges. The Seven-Day Demand Letter will be sent
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Based on previous reviews from
Yellow Pages Reviews:
http://www.yellowpages.com/fort-collins-co/mip/my-house-property-svc-Yahoo Reviews:
https://local.yahoo.com/info-46232328-my-house-property-service-fort-collins
Google Reviews:
https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=my%...⇄ the replies from this complaint, the respondent apparently does not intend to adjust the excessive unreasonable charges.
The Seven-Day Demand Letter will be sent
Regards,
*** ***

This organization uses the damage deposit to do maintenance on their propertiesThey are notorious for not returning damage deposits and they kept mine

I have rented from many people and this was my first time renting through a companyAnd I will never do it againOur condo has many issues with it when we first moved in and the random men they sent over tried to fix everythingThey never helpedCold air still has been sleeping throughI didn’t have any intentions moving out until they raised the rent without telling me and gave me months to find a new placeTold me it was within range of the areaNope I’ve done my research it was at least $more than in my developmentThey forget that neighbors talk to each other Horrible untrustworthy people who shouldn’t have jobsThey are useless I would rather deal with a bad landlord than these peopleNever again

Ms*** assumes that since we had a lease on it as of Dec it should eliminate her responsibility. The question she should be asking is when they moved in. The next lease started December 2016, after her lease expired. She was never told she did not owe rent, she assumed it

I feel like they keep as much deposit money as they can get away withSure, it's impossible for a tenant to know exactly how long property management spent cleaningAnd $40/hour is fineBut for a relatively clean apartment, charging for hours of cleaning - even though I cleaned (decently if not perfectly) everything on the checklist provided - is excessiveThat's not counting charges for other kinds of repairs/maintenance, which in total ate up nearly all of my depositAlso, requiring the lessee to vacate at noon, rather than midnight as is more common, may be a tactic to surprise tenants into cleaning insufficientlyYes, the time is in the leaseAnd it's an understandable to have more turnover time between tenantsBut having no reminder of move-out time, despite multiple emails in the months leading up to the end of the lease with other move-out information, is a curious omissionI don't think they're doing anything illegal; it's just frustrating that so much money disappears despite an earnest effort

We did treat the bathroom ceiling for mildew and repaint the affected area. This was billed to the tenant because each tenant is responsible to take care of mildew issues per their lease. Regarding the “leak upstairs” as the cause of the mildew, there has been no leak in an apartment
above their unit to cause any damage to their shower ceiling. The tenant also never reported that their shower ceiling was having a mildew issue due to a leak from above, which would seem to indicate they never suspected a leak from an upper unit.Mr*** was not charged for any damage to the door caused by the rekey. He was charged for the scratches on the door made by his dog.Per the lease, tenants are to be completely out of the premises by noon. Mr*** failed to vacate on time, as is noted on the sheet used by the maintenance tech that walked the unit. He was not able to walk the unit until his third attempt as the previous two attempts to walk the unit were not possible since Mr*** was still not completely out of the unit. In fact, the Maintenance Coordinator and the Tech both spoke to Mr*** at noon, and gave him an additional hour to vacate. When they returned at 1pm, Mr*** was still not out of the apartmentThe Tech had to return a third time later that afternoon to walk the unit. So, My House has two eyewitnesses that report Mr*** as not having vacated at noon, nor at 1pm, and written notation evidence of the same.There were items fixed, but there were also items damagedDamage means that the functional life of an item has been prematurely reduced, and it’s something that can’t be fixed by a coat of paint etc… There was damage to the doors and blinds which cleaning or paint couldn’t fix, which diminished the life of those items and which will cause them to need to be replaced prematurely, though not yet. Only one set of blinds was replaced, but more than one was damaged. One door was painted, but the paint didn’t reverse the damage, it only covered it temporarily and there were several doors damaged.The security deposit packet came with an itemized list of deductions, as well as external vendor receipts, which is above and beyond what is required by Colorado law. This was explained to Mr***

Complaint: ***
I am rejecting this response because:This is just another example of My House Properties gross lack of communication. I have stated that I UNDERSTAND the terms of the lease require us to pay through DecemberThe misunderstanding is within the My House Property ServicesFrom the other recent reviews it appears this is not an uncommon problem within your walls.Do you know how poorly it reflects of your company, when your only response is that there was a misunderstanding? When in some cases the tenant even has printed proof of MHPS neglect?
Regards,
*** ***