My House Property Services, Home of Premier Properties

Like so many others, we have had a negative experience with My HouseWe ended our lease early and our agreement was to pay until the end of the month and keep the yard maintained while the house was vacant (with new renters entering at the end of the month)Upon move out we ended up not having room for several items in our *** so we messaged our My House agent to let her know we had to leave some things behind that we would be back for within a weekWe informed her that we left items in the garage along with our landscaping equipment needed to maintain the yard (which we had been given prior permission to leave) Sadly when we returned for our things we found they had been picked over and many of our items stolenOur My House agent told us that no one with the company had seen our stuff and that there were reports the side door to the garage was open when they arrived (implying theft in Windsor, CO)To our surprise, My House actually included pictures of our stolen items in their final letter to us detailing all of the charges against our depositThey actually charged us for removal of the items they told us they’d never seenIncluding charging us to remove a lawn mower that we still have in our possession! We were shocked! Surely they would want to right this? So we contacted them and made clear our concerns regarding the fraudulent chargesTheir response (no different than the ones provided here and on their *** reviews) was to try to intimidate us with threats of a lawsuitDavid P*** refused to return our money (even for the supposed removal of a lawn mower that we still have!) and explained he would be suing us for “slander” should we call My House thieves and/or liarsThis company is highly unprofessionalThe response we have received from them was nothing I would expectI could say more about being nickle and dimed out of an entire months rent via our security deposit but there’s not room hereThis company is so bad that even our neighbors (private homeowners) warned us about their practice of keeping security depositsNeedless to say, I wouldn’t recommend them and if you do rent from them don’t bother cleaning at all upon move out because you won’t see a dime of your depositOh! And don’t leave anything behind, they’re quick to come in and “remove it” without letting you know

Complaint: ***
***,
The way you and your company have treated us has been less than professionalForgive us if we are skeptical to accept a bill without questioning from a company that a) never made an effort to contact us about the extra charges and security deposit until we approached you many months later, which tells me you may not charge people at all unless they ask for their own money back, b) did not put a due date of any kind on the bill you did send us (how legitimate is a bill with no due date?), c) has ridiculously low reviews on *** ***, ***, ***, and everywhere else I've looked----
- http://www.***
- http://www.***
- https://local.***
and d) has definitely denied the existence of specific *** employees that we have personally interacted with (including the woman who showed us the apartment and took our rental applications), which is one of the weirdest business practices I've ever encountered
So the pictures
Shown:
- pictures of carpet, but the extra carpet charges have been reversed (as per *** *** email to my roommate on 11/4/stating "The Extra wear and tear charge for the carpet of $has been reversed from your balance.") and so these are not legitimate to use in this circumstance
- pictures of grass in the windowsill, since the screens had fallen out and it often blew in
- picture of a vent that might have dust on it?
- picture of a heating vent(?) that has always looked that wayI even asked some of the repair people if it was broken and they said that's how it's supposed to look
- picture of dust and a couple cat toys that the cat knocked under the fridge; we did forget to sweep that out
- pictures of how the bathtub always looked-- if there was supposed to be something covering that hole we never knew about it(The spider I also cannot take personal credit for)
- picture of wax on a wall from a candle that spilled -- we accept total responsibility for this one, and agree to pay for the paint with no reservations
- picture of the oven, which was a bit stained
We aren't challenging the fact that a couple repairs were needed-- but the wax on the wall is the only one that we caused and didn't report before move-outThe other things in these pictures that needed cleaning should not have taken so long to do, or at least we would like to see a breakdown of the cleaning charges in case that makes them seem more realisticWhat we have asked for (and not received) as far as photos are photographs documenting that the work was actually completed, since many of these "damages" (whatever the bathtub problem is, the heater situation, and the weird glue on the window that was not even documented here) were conditions that we moved into the apartment with and, from what I've read in many online customer reviews, *** has a habit of charging customers for repairs that never get done
There is a place on the bill where "Replaced screens" is listed on 9/and then "Assist to replaced screens" is listed on 9/In *** *** email to my roommate on 11/4/13, he states " It is our interpretation that we replaced two screens at your move in and therefore found you responsible for replacing those two at move out." Why are we being charged for screens instead of 2? Also, what does it mean that we were charged twice for the replacement of these screens? Were they somehow installed on two separate days? And why were they not replaced earlier? My roommate put in a maintenance order with Lora Mannon on 6/26/to have the screens replaced but nothing was done until after we moved out at the end of July; however in ***'s move-out email it was stated that "If you have anything that needs fixed it will be less expensive to get it done now than during turn as we have to hire people for that week. Please email me now for any repairs that you know need done." It seems we were probably over-charged because *** waited so long on this maintenance request
The "receipts" that *** provided are also suspectMany of them appear, based on the information present, to be double-charges, or haphazard scribbles without explanation such as "paint toilet seat" written under "Work Order Information." The work orders are so undetailed that it is difficult to determine what was done or whyThe receipts we were hoping for were more detailed ones, since these work orders are hardly sufficientThe page describing "Cleaning" charges doesn't break down time in any less than a hour chunk, though there are spaces where this should have been doneThe only external receipts we were given were from "*** *** *** *** ***" ($157.25) and "***" ($88.40) but nowhere on our bill do these amounts present themselves, so I have no idea where *** has factored them inAlso, on the "***" receipt we are apparently being billed for three exterior keys while we were only given two, and three mailbox keys while we only had oneThese last are little charges, but again, they do not give me the greatest confidence in ***'s billing capabilitiesPerhaps you can see why we are not satisfied with the documentation you have provided us, and require more of an explanation of these vague charges
To specifically address your message, ***, you imply that we keep asking for the same things over and over, and that this situation is a matter of debateThis is not the caseWe are simply asking for a breakdown and specification of charges, proof that the work was done that *** claims was done, and recognition of which items *** said it would take care of before move-out but didn't or conditions which were already present at move-inWe don't need to see the same pictures of a dusty vent and some cat toys under the fridge over and over, or the same unclear internal receiptsWe are simply asking for *** to provide clarity and proof, which you have failed to adequately do so far

The return of the security deposit was done in accordance with the lease. Stating that we keep it for other reasons does not make it true

My daughter and her roommates have been without a working refrigerator for daysThey still do not know when it will be replacedI left a message with the company days ago, but it was never returnedI placed another call today and was transferred to a "manager" named DavidSince they're paying approximately $2200/month for rent, I suggested they should have their rent prorated next month for the inconvenience of not having a refrigeratorHe didn't like my tone and basically told me to shut up and let him talk and not tell him how to run their businessHe wouldn't let me complete even one sentence without interruption

I filed a complaint today with the Revdex.com #*** due to predatory behavior by my landlord, My House Property Management Subsequently, my wife and I were informed by My House that we have "made an enemy" and threatened retaliation against us simply due to the fact that we contacted the Revdex.com about the
problems that we are having with the companyThis type of threat seems like a serious problem to me and seems important to know, given the the Revdex.com is supposed to be a resource for consumer assistance I am being explicitly threatened with retaliation for contacting the Revdex.com.Desired Resolution: Refund
Desired Outcome: Given the retaliatory threats that my wife and I have now received, at this point I would like to be let out of my lease with the landlord who threatened me with retaliation simply for notifying the Revdex.com of their illegal actions

Over two years of living at one of MyHouse property services properties, they were very unhelpful and did not communicate wellUpon move out we were charge extremely unreasonable amounts for cleaning and various other items totaling $We have sent in a dispute letter and have not heard back from this company yet

I received a letter months after my lease ended informing me that I would not receive my deposit due to issues with the condition of the propertyI noted that the prorated amount for our final rent payment was incorrectly billed as the full amountI had previous correspondence with the company confirming that we would pay a prorated amount for our final monthI filed a research request and the company found that they had misinformed us initially about the final paymentI spoke with David Porterfield about this matter and he informed me that the company would not honor the agreement to pay a prorated amount because it was not in the contractThis was not the first time the company had made mistakes on the lease statement in their favorThe conduct of some employees was at best unprofessional and at worst dishonestDo not trust this companyAt the very least find a company that is upfront and honest with you about correcting their mistakes and one that strives to build a trusting

We had a lease with My House Properties through December 19, Due to relocating for my job we moved out at the beginning of NovemberWe notified My House Properties, and let them know the apartment was available to show, and rent out soonerWe were led to believe that if they received a signed lease, we would not be required to pay for December rentOn November 25th "as a courtesy" to us, they changed the locks so we no longer had accessAs of November 28th we had not received a rent statement for December, to fulfill my due diligence I called to see how much we owed for December rentI was told by the lady who answered the phone, after she consulted with another employee, that we did not owe anything for December because a new lease was signed on the property
On February 10th we received a bill which included a pro-rated December rent, for days, and a late fee, in addition to an outrageous cleaning fee ( I later learned they do their own in house cleaning) a fee for

I received a letter months after my lease ended informing me that I would not receive my deposit due to issues with the condition of the propertyI noted that the prorated amount for our final rent payment was incorrectly billed as the full amountI had previous correspondence with the company confirming that we would pay a prorated amount for our final monthI filed a research request and the company found that they had misinformed us initially about the final paymentI spoke with David P*** about this matter and he informed me that the company would not honor the agreement to pay a prorated amount because it was not in the contractThis was not the first time the company had made mistakes on the lease statement in their favorThe conduct of some employees was at best unprofessional and at worst dishonestDo not trust this companyAt the very least find a company that is upfront and honest with you about correcting their mistakes and one that strives to build a trusting relationship between themselves and their customers

Complaint: [redacted]
I am rejecting this response because:Bathroom ceiling: Apparently the mildew issues of the ceiling were not our responsible, but due to the lack of the maintenance of the building.Failure to vacate on time: The statement is not true. No one spoke to me and gave me an additional hour to vacate. The tech only talked to my wife and told her to the leave the keys when we move out. And we did move out on time. Damage fee: We were charged for the maintenance of the door on 6/5/2015. And the damage fees were charged on 7/20/2015, more than one month later after the paint. Apparently, the damages came after the maintenance. Labor - My House: a total $385 with no receipt.Cleaning - General: a total $230 with no receipt.Both charges of various cleaning on the same unit...Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is poor practice for a company to misinform its customers and only make a correction months after the fact. We reached out to the company because we wanted clarification on the contract and it is unreasonable to retract the statement we were given months later. As tenants there was nothing more we could do to be properly informed and the company should take responsibility for the statements it makes as well as failing to correct them in a timely manner. We did not receive any notification that our bill was not paid in full until two months after the lease had ended. Even when we did receive the statement it stated in the transaction comments section that the rent was the prorated amount of $481.13. The mistake was made on multiple occasions and was only corrected when we brought it to light. The company should honor the amount we were repeatedly told to pay. It is unreasonable to make a mistake of this magnitude and expect full payment. [redacted]

Yes, [redacted] made a human error we acknowledge that.  Where we must agree to disagree is; the error did not change the contract that was signed.    When dealing with contracts, they state in them that verbal agreements are not binding and that you are bound to the terms of the agreement alone unless otherwise modified in writing.  We will allow for the balance to paid over 60 days.

Complaint: [redacted]
I am rejecting this response because:This is a poor response  I was told by Hayley that we did not owe  I was told my the lady who answered the phone November 28th that I did not owe. After being told twice that I did not owe, I was still assessed a late fee for not paying the prorated December rent, which we were never given an amount for. We were only told we did not owe anything, when I called November 28th, to see how much we owe.When I asked about having the late fee removed I was told "You still should have paid, that is like calling your auto loan company and the DUMMY that answers the phone tells you that you don't owe anything, so you don't pay" We never were told what to pay, so why should we believe anything besides the representative for My House Properties?!I am still waiting to hear from Laurie R[redacted], to settle this outside of other means. She ensured she would send me an e-mail by February 24th. But this seems to be about par for the course for this company.
Regards,
[redacted]

We did treat the bathroom ceiling for mildew and repaint the affected area.  This was billed to the tenant because each tenant is responsible to take care of mildew issues per their lease.  Regarding the “leak upstairs” as the cause of the mildew, there has been no leak in an...

apartment above their unit to cause any damage to their shower ceiling.  The tenant also never reported that their shower ceiling was having a mildew issue due to a leak from above, which would seem to indicate they never suspected a leak from an upper unit.Mr. [redacted] was not charged for any damage to the door caused by the rekey.  He was charged for the scratches on the door made by his dog.Per the lease, tenants are to be completely out of the premises by 12 noon.  Mr. [redacted] failed to vacate on time, as is noted on the sheet used by the maintenance tech that walked the unit.  He was not able to walk the unit until his third attempt as the previous two attempts to walk the unit were not possible since Mr. [redacted] was still not completely out of the unit.  In fact, the Maintenance Coordinator and the Tech both spoke to Mr. [redacted] at noon, and gave him an additional hour to vacate.  When they returned at 1pm, Mr. [redacted] was still not out of the apartment. The Tech had to return a third time later that afternoon to walk the unit.  So, My House has two eyewitnesses that report Mr. [redacted] as not having vacated at noon, nor at 1pm, and written notation evidence of the same.There were items fixed, but there were also items damaged. Damage means that the functional life of an item has been prematurely reduced, and it’s something that can’t be fixed by a coat of paint etc…  There was damage to the doors and blinds which cleaning or paint couldn’t fix, which diminished the life of those items and which will cause them to need to be replaced prematurely, though not yet.  Only one set of blinds was replaced, but more than one was damaged.  One door was painted, but the paint didn’t reverse the damage, it only covered it temporarily and there were several doors damaged.The security deposit packet came with an itemized list of deductions, as well as external vendor receipts, which is above and beyond what is required by Colorado law.  This was explained to Mr. [redacted].

We are writing concerning our son’s lease thru My House Property Services in Fort Collins, CO. My husband and I experienced first-hand the unacceptable carbon monoxide (CO) level in the house. Based on the Carbon Monoxide meter readings, the CO level rose from 55 to over 170 in less than 10 minutes with the heat and hot water running. This is UNACCEPTABLE. We’re uncertain as to how long it took for the CO levels to return to normal, as we all immediately left the house.

This issue has been brought to their attention in the past and there has been no action taken and requests for documentation have been disregarded. Our son was told to “just open the windows when you take showers if the heat is on." This is not an acceptable remediation from a safety, environmental or economic standpoint. To date, we have not been released from the lease agreement though the house is uninhabitable due to the CO issue.

CO levels above 150 produce disorientation, unconsciousness, and potentially death. Levels over 70 produce headache, fatigue, shortness of breath, nausea, and dizziness. The current Occupational Safety and Health Administration (OSHA) permissible exposure limit (PEL) for carbon monoxide is 50 parts per million (ppm) parts of air (55 milligrams per cubic meter (mg/m(3)) as an 8-hour time-weighted average (TWA) concentration [29 CFR Table Z-1].

Response to Claimant: [redacted]: 
 
[redacted] asserts that her security deposit was wrongfully withheld and an additional charge of $89.00 was assessed.  The $89.28 due on her account is not an arbitrary “new” charge, it is the balance owed after...

all cleaning, maintenance and rekeying charged were assessed to her account.
There is “one large stain” noted on the move-in report for the living room carpet.  However, there are  multiple stains on the carpet and there are several large bleach stains in the linen closet that are not noted anywhere on the move-in report. 
There are no notes on the move-in report regarding the condition of the blinds, good, bad or otherwise.   We have no way of knowing whether the tenant used the blinds or not, we can only know what was reported at move-in and the condition of blinds at move-out. 
There was a cleaning fee assessed as cleaning was needed – baseboards, fixtures, windows etc…  [redacted] also noted that she left the apartment cleaner than she received it.  However, the perceived cleanliness of the property at move-in has no bearing on the cleaning required at move-out.  There are also no notes regarding the cleanliness of the apartment on the move-in report. 
    Per the lease:
    2. Condition of the Premises, Liability/Indemnity.   
    a. As of the commencement of this Lease, the Tenant acknowledges that the Tenant has examined the Premises and is satisfied with the condition thereof, notwithstanding that there may be some minor items of repair which may be disclosed pursuant to the provisions below. Taking possession of the Premises is conclusive evidence to the fact that the Premises are in good order and satisfactory condition, including without limitation, except as noted in the Move in Checklist. The Tenant agrees to accept the Premises "as is" and that no warranty or guarantee is expressed or implied by Landlord or Landlord’s rental agent.
 
“Discretion of the property owner to make decisions” – not entirely sure what is being expressed in this statement, perhaps it relates to the time we requested to research her dispute?  If that is the case, we ask for 1-2 days to review charges and pictures, not only for the lease in question, but past leases etc… so we can have a complete history of all maintenance done for the past several years.   We were not even given a day to review charges and respond before [redacted] went to the Revdex.com.  We have a responsibility to serve and protect the interests of both the tenant and the owner, so careful review is require to determine responsibility.

Complaint: [redacted]
I am rejecting this response because:
My girlfriend reached out to the leasing company in November of 2016 and had correspondence with [redacted] Ramirez in which she stated the prorated amount of $481.13 as the final payment. The company did nothing to correct this error until months later after we had already paid the amount we were told to pay. We only reached out to the company because we were having issues understanding the language of the lease and what our final payment was. There was nothing more we could have done to be proactive about paying the rent on time and in the right amount. The company had ample opportunity to correct this mistake and should be responsible for the way it informs or misinforms its customers. As tenants we always utilized the proper channels in communicating with My House Properties in order to ensure that payments were made in the correct amount and on time. It is unreasonable to expect that we make up for a $300 mistake that one of the company's employees made, especially when they made no effort to correct the mistake until we brought it to attention. 
Regards,
[redacted]

I filed a complaint today with the Revdex.com #[redacted] due to predatory behavior by my landlord, My House Property Management Subsequently, my wife and I were informed by My House that we have "made an enemy" and threatened retaliation against us simply due to the fact that we contacted the Revdex.com about the...

problems that we are having with the company. This type of threat seems like a serious problem to me and seems important to know, given the the Revdex.com is supposed to be a resource for consumer assistance I am being explicitly threatened with retaliation for contacting the Revdex.com.Desired Resolution: RefundDesired Outcome: Given the retaliatory threats that my wife and I have now received, at this point I would like to be let out of my lease with the landlord who threatened me with retaliation simply for notifying the Revdex.com of their illegal actions.

The tenants filed a complaint with the Revdex.com prior to communicating to us their concerns with the damage charges.  In no way were they ever threatened in any manner including retaliation. Our belief is that the consumer should have and utilize organizations such as the Revdex.com if they feel they are being treated unfairly or wrongly.  However, in this situation, we were not given an opportunity to solve anything prior to the complaints.  We are not conceding to any threats or retaliation, but we were clueless and unaware of any concerns that the tenants had until they were brought to our attention via the complaints.  The tenants have since paid in full for the damage repairs and rent, and their account is currently at a $0 balance.  Please see attached statement for verification.  The tenants have also communicated to us directly via email (also attached), that they are no longer seeking any further action against our company.  Therefore, due to these factors, we believe these issues to be resolved.

Complaint: [redacted]
I am rejecting this response because:
I Am willing To accept the cleaning charges,but not the charges for any blinds replaced besides the living room blinds. Once again this is the same answer I have received before. I understand and that we did not mention the shape of the blinds at move in because they were fine. Upon move out they were in the same condition. I have asked repeatedly for proof such as pictures, etc that hold us liable for the charges to replace them. 
Regards,
[redacted]