Mister Sparky

I want to post this review for *** ** He was extremely helpful during a time that we were in dire need of an electrician due to an electrical circuit breaker panel we noticed was sparking at pm*** was courteous and presented himself professionallyHe immediately went to work and explained our options for resolution , explaining the risks and benefits so that we can make an informed decision on the next stepHe anticipated the expense and has initiated the discussion of a payment plan*** relieved the stress from us on a situation that was emergentThat same morning, he has a crew of three men working on the project Thank you *** **

Gotten deposit and never did the job
Hi
I gave my contractor deposit and never did the the job , he was supposed to get permit and replace a mobile home
He just got the deposit , put a permit a the county and desapeared
Its been three months already , he kept saying he will come and now He does answer my calls neither my texts
I would like you guys to help me out get him finish the job or give my money back

Initial Business Response /* (1000, 5, 2015/09/17) */
Hello ***
Concerning the complaint you received, we emailed the customer back on 9/4/2015, the night Mr*** called in to cancel his grandmother's membership thanking them for the email and letting them know their membership was
cancelled
Thank you for bringing this matter to our attention,
*** ***
*** *** ***
*** *** *** Rd
*** *** ** XXXXX-XXXX
XXX XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This still does not address the issue of not allowing customers to cancel services via telephoneIt appeared to me that this policy was in place to deter people from canceling servicesThis is especially concerning when the services this company provides often deals with seniors
Final Business Response /* (4000, 10, 2015/09/28) */
***: I wanted to let you know that we spoke with *** about the situation listed belowBoth of us agreed, CSR's can assist the elderly by emailing Home Protection Club department to ensure their unwanted protection is canceledThank you-***
Final Consumer Response /* (4200, 12, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This still does not address the concern as previously stated

Initial Business Response /* (1000, 5, 2015/09/17) */
Hello ***
Concerning the complaint you received, we emailed the customer back on 9/4/2015, the night Mr*** called in to cancel his grandmother's membership thanking them for the email and letting them know their membership was
cancelled
Thank you for bringing this matter to our attention,
*** ***
*** *** ***
*** *** *** Rd
*** *** ** XXXXX-XXXX
XXX XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This still does not address the issue of not allowing customers to cancel services via telephoneIt appeared to me that this policy was in place to deter people from canceling servicesThis is especially concerning when the services this company provides often deals with seniors
Final Business Response /* (4000, 10, 2015/09/28) */
***: I wanted to let you know that we spoke with *** about the situation listed belowBoth of us agreed, CSR's can assist the elderly by emailing Home Protection Club department to ensure their unwanted protection is canceledThank you-***
Final Consumer Response /* (4200, 12, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This still does not address the concern as previously stated

In response to my complaint someone contacted me from MrSparky. I was on a bus so it was a little difficult to hear and I didn't get the callers name. During the call, they said
their technician reported being at my house for hours and were willing to reduce the charge to $350. However, the technician was only at my house for under an hour I will not accept a charge less than $and I still feel that this company and or technician handled this situation with poor business ethics. Sincerely,*** ***

We will contact the customer directlyThe information provided in this complaint is not accurate

Customer called us on 1/11/to get approved for financing, which we offer through *** FinancialShe gave the secretary all of her information and was told that we will contact *** and her know if she is approved to get her electrical work doneCUstomer was approved for $6,worth of home services work but only needed $done, which was authorized via ***There was never a credit card opened in her account, she was simply approved for financing for her electrical projects*** sends a "Card" once you are approvedIt is not a credit card, it is simply a card they send for you to keep should you need any further work done in the future. The information the customer is saying about us is completely out of character and needs to be corrected immediately!

Professional, knowledgeable, and helpful

Complaint: ***
I am rejecting this response because: This issue hasn't been resolved. Yes someone at MrSparky called me one time to offer to lower the charge to $However, I didn't accept that initial offer because the technician was only at the house for under an hour and that is still a ridiculous amount to be charged to do no major work and spend under an hour at the site. During the conversation, the caller said that their technician reported being there for two hours, however this is wrong. Also, the caller hung up on me when I didn't accept his offer. Initially, I was ok with reducing the charge to $but at this point I don't want to pay anything. There is still a charge on my credit card from MrSparky for $for under an hour of work and the company has put no effort into resolving this issue the proper way
Sincerely,
*** ***

We will refund the customers money

We were out at the customers house and we advised them that they needed a panel replacement. We told them that we could do a temporary fix of replacement of two breakers but told them that this would not permanently fix their problem. They have called in multiple times wanting us to fix their...

problem. Each time we tell them that they need to replace their electrical panel and they refused to do so.

[redacted] just completed replacing and corrected wiring on a plug I had a handyman recently do. Soon, two plugs close together. I called [redacted], [redacted] came on time went over the scope of the work and cost upfront which I appreciated. He is professional, left work area clean and finished in a timely manner. Call [redacted], ask for [redacted] and get your job done with confidence it will be done with the knowledge to do it right.

Rohmel W. came to our house for a yearly inspection. He was professional, business like and friendly. When finished with inspection he set down and went over everything. We believe he has our safety in mind and will be back again next year. He also signed my husband up for a veteran membership, which was great.
Thanks

[redacted] from [redacted] came to my home and fixed all my electrical problems. He was punctual, professional, skilled, honest, and very knowledgeable about all things electrical. I was very happy with his work and with Mr. [redacted]. Great service and a Great technician.

They installed a faulty part and this make the breaker box blow up the week of July 2, 2017.  We did not have any electricity.  I had to call another company to repair this and paid $800 for this repair.

[redacted] and I have had a conversation about this and there was a miscommunication on the finance company's end.

Revdex.com:
This letter is to inform you that Mister Sparky has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/11/2016 and assigned ID [redacted]
Regards, [redacted]

Roman";color:#333333;background:#F4F7F8;mso-ansi-language:EN-US;
mso-fareast-language:EN-US;mso-bidi-language:AR-SA">The customer called to
schedule an appointment on 12/30/2014. She stated that she was hearing,
“Popping noises and buzzing sounds coming from the panel or the A/C", and
that they had only partial power. We dispatched one of our top technicians out
to the home. Upon arrival, he performed our standard 33 point visual electrical
inspection and found that the customer had a [redacted]
panel. These panels are outdated, obsolete, and have many documented inherent
safety issues. At this point, the customer was given three options to insure
the safety of the home. The customer authorized option one with a signature.
Option one included a new meter, new riser, new panel, labeling of panel, new
grounding system, and a whole home surge protector. In addition to authorizing
the service work, the customer was also informed in writing that if any
breakers trip after the installation, it will not be covered under our
warranty. The reason for this is as follows: The [redacted] have
documented safety issues. One of which is the breakers do not trip when
overloaded. In saying that, once the new panel is installed, it is not uncommon
for a breaker to trip because the new, safe panel is now doing its job and not
allowing the electrical system to be overloaded. We have documentation to
support this. Once the new panel was installed on 12/31/14, all electrical
issues (unusual noises and partial power issues) were resolved. After we installed
the new panel and everything was working, we then replaced the wire and the
conduit between the new panel and the A/C at no additional charge. This is
normally a charge of $299.00. We did this because the original wire and conduit
had been chewed up by the dogs and was filled with water. It simply seemed like
the right thing to do. We have photos of damaged the wires. We then suggested
the customer call an [redacted] to hook up the low voltage wires as they were
in need of repair as well. We have photos of these as well. The result of our
service call was that all power was restored to the entire home, a new panel
had been installed, tested and labeled. Lastly, the [redacted] was called
to inspect our work and we passed the inspection without issue. The client was
happy and we heard nothing until 1/15/15, when we were notified by the credit
card company that the cardholder/customer was disputing the entire charge. We
were shocked because the customer had stated how happy she was with the
service. There was no notification to us otherwise. On 1/15/12015, the customer
then called and told that us her [redacted] was tripping the breaker. Although
the customer signed documentation explaining that we are not liable for
tripping breakers, Mister Sparky sent a service tech to the home to assess the
concern. The technician advised the customer that the circuit breaker was
performing properly and a supervisor will be in contact. On 1/16/2015 the
supervisor went to the customers home to address the concerns once again. The
supervisor took load calculation on the [redacted] circuit and determined it was
using [redacted], and running illegally to an extension cord. We have photos of
this. The customer did not understand the problem and wanted to speak to one of
the owners. So, our [redacted] of Mister Sparky, contacted the
customer in regards to her concerns. During the phone conversation she was
advised that Mister Sparky would come out and add a circuit just for the
[redacted] at no expense to the customer. At some point during the phone
conversation, the customer advised the [redacted] that she had another
call and stated she would call him back. At that point, we still had no
closure. The next conversation was between the [redacted], [redacted], and customer. The purpose was to address her concern and find
closure. Mister Sparky offered to install a new [redacted] circuit at no charge,
even though it is stated in the signed paperwork that Mister Sparky is not
liable for tripping breakers. We wanted to deliver the customer service above
and beyond our promise of excellence. On 3/20/2015, we sent our [redacted] to the home to install the circuit for the [redacted]. When he
arrived the [redacted] was not plugged in to the power strip as it was when the
supervisor was on site. We were then told by the customer that the stove was
not working, and she wants an [redacted] to verify that there are no issues
with the outside unit; although it is running now. Customer was advised again
that Mister Sparky can’t accept responsibility for issues not connected to her
original electrical issues. The customers claim to the Revdex.com is that after we
installed the panel, a wire going from the panel to the A/C, then shorted and
damaged their [redacted], although the A/C is running now. Customer stated that
she hired a licensed [redacted] to inspect the [redacted], and was told that a “true
test” could not be done until mid-summer when the compressor would be running
at full capacity. In response to that, we called the owner of [redacted], [redacted], who has been in this business for over 30 years. [redacted] is
also a [redacted]. [redacted] said I could quote the following: “If
there is a short between the [redacted] and the panel, the [redacted] would NOT turn on at
all.” In saying that, given the [redacted] is running, we are unclear as to what the
problem is here. Mister Sparky feels like we have gone above and beyond to work
and address this customer concerns. All original electrical problems were
resolved at the initial installation, and the technician checked all circuits
and appliances while labeling the new electrical panel. If there were issues
with the [redacted], stove, or [redacted], this would have been determined during
this time. Mister Sparky is a Revdex.com A+ rated business and a Revdex.com Pinnacle Award
Winner. We have a Net Promoter Score of 75. We have won several awards for our
outstanding service. If we believe we have made a mistake, we will fix it. We
are sorry that the customers are not happy. We waived the service fee of
$59.00. We discounted their services by $356.00 and did an additional
installation of $299.00. All this consideration before the customers claims
were made.

Initial Business Response /* (1000, 5, 2015/11/17) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We have contacted the customer several times regarding this. The work has to be inspected by St. Louis County before...

Ameren UE can come out and raise the electrical wires. The inspection is scheduled for this coming Friday and the lines will be taken care of by Ameren UE after that. This was all explained to the homeowner when we were at the home. We cannot move the lines, as that would be illegal.

Revdex.com:
This letter is to inform you that Mister Sparky has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/27/2015 9:33:23 PM and assigned ID [redacted].  The company acted swiftly and professionally to address all concerns, and the...

matter as I am concerned has been settled.   
Regards,
[redacted]