Complaint: [redacted]
I am rejecting this response because:
It is inexplicable to me why your company would provide screws that WERE too long. Also, your company demonstrated poor customer service by showing non responsiveness to a customers concerns and inquiries that is, until the Revdex.com was contacted.Obviously the stops you referred to were ineffective. I am concerned for other customer who may purchase the same products and will also experience a similar situation. My television was perfectly functional until the use of your product. Your company should be accountable for the products it provides.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
I can only give you a full refund for the parts your purchased and the shipping and handling. I do not cover any service calls. J&J International only can reimburse for the purchase of parts.
I am rejecting this response because:
I of course accept the full amount of the return. What bothers me is why I needed to pay for shipping to California and not to New Jersey where I received the item from. I am very sure that the shipping would have been at least half of the 89.00. Partial refund would be greatly appreciated regarding the return shipping. Thank you.
Regards,
Dear [redacted],
Thank you for writing me on your issues. Very Sorry the part was damaged. I have received your pictures of the damaged cable. The carrier claim is processing with UPS. A label for free shipping back to us was issued. Once we receive the damaged part you will be credited in...
full for your first order.
I have tried to call you but your mailbox is not accepting calls at this time.
Please contact me back at [redacted] ext[redacted] to discuss addition request.
thank you,
Charles [redacted] Director of Operations
Dear [redacted]I will credit you back in full for the total purchase of $24.67 . The credit will post on your credit card [redacted] - xxxx[redacted] (07/2017 you used to make the purchase. Sorry for the credit delay,Thank you[redacted]
Dear Valued Customer!
Thank you for contacting us.
I have issued you a return authorization for the Wrong item. Your Return Authorization is [redacted]. A pre-paid shipping label will be sent to you to the email address you have provided us within 72 business hours. [redacted]
Please...
print it out and attach to the package. Please notate the RA# given in this email on the copy of your invoice and put it in the box along with the part. Once we receive the item back we will credit you for the item once I receive it.
You would need to place a new order for the correct part.
I apologize for the inconvenience.
Regards,
E-Commerce Team
J&J International Inc.
Dear [redacted],
This return was credit back to you 76.44 1/23/2017.
Shipping charge you requested was credit back. Time stamp in our system
Credited $19.64 for shipping reimbursement Claim Head Modified. [[redacted]]
Total credit was $96.08.
Complaint: [redacted]
I am rejecting this response because: This complaint was about three shelves. [redacted] broken shelf $40.17. Order # [redacted] broken shelf $28.61. Order # [redacted] incorrect shelf. They are refunding my money for the third shelf but are still refusing to reimburse me for return shipping $19.64 even though the order was due to their error.
Regards,
[redacted]
I will exchange the ice maker for you. I will send you a shipping label via e-mail so shipping will be free back to me. Please package the ice maker so it does not get damage in shipping. Once I received the defective part I will ship you another brand new ice maker.
Complaint: [redacted]
I am rejecting this response because: Reimbursing for return shipment of the last shelf alone will not settle the Revdex.com claim. In order to settle the claim I need to receive $40.00 for the first damaged shelf and $28.61 for the second damaged shelf.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: we are at an impasse. You will not own up to your mistake and pay for the damage you caused, and I will not drop this complaint.
Regards,
[redacted]
Dear [redacted],I will send you the label to send the parts back to us free of charge and refund your money. Once I receive the parts I will credit you back in full. Sorry for the issue with wrong parts sent to you I will have research team call you with the correct part for your...
vacuum.Thank you,[redacted]Director of customer service.
I am rejecting this response because:
You claim to be THE one and only parts distributer for Samsung, I will not have another piece of you junk inmy home. I request a full refund of my purchase fromApril 16, 2015. I refuse to be pushed around by you or any other company that is supposed to be there to help the consumer. Being the daughter of a commercial refrigerationrepairman I know compressors are one of the main reason arefrigerator of any kind to go down and not work properly. So yourout of stock and have to order each time for each one response is UNACCEPTABLE.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear [redacted]I just mailed out another brand new remote today. You will receive a tracking number end of business day today. This is the second remote I mailed since you place the order. This is the address it is shipping to [redacted], NY 14609 . I tested the remote that...
you return and it was working. It may be an issue with the sensor in the TV. Very sorry for the delay Thank you[redacted]Director of Operations
Dear [redacted],I just received your parts back today . I am process the return and you will get your refund back to your card on file [redacted] - xxxx[redacted]) - [redacted] . Credit department will get your file end of this week and refunds are processed every Wednesday.Thank youCharles ADirector of...
Dear [redacted],
I am very sorry that the part you order was not processed. I see you place two orders. The first order the credit card company declined the purchase. The second ordered the part became No longer available from the manufacture. I am a Parts distributor. I order parts from Samsung....
In the last 5 years since your TV was made no new boards are available to purchase. The first order when there was one available board was a core return not sellable return.
Part #: [redacted]
Product: TV
Stock: No Longer Available
I have check with Samsung Global parts again and this is the status I am given. No longer manufactured board.
I am very sorry for your long wait. Your credit card was not charged for the order.
Thank you, [redacted]
Director of Operations.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Thank you for your assistance and prompt reply.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I have not received refund yet.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
It is inexplicable to me why your company would provide screws that WERE too long. Also, your company demonstrated poor customer service by showing non responsiveness to a customers concerns and inquiries that is, until the Revdex.com was contacted.Obviously the stops you referred to were ineffective. I am concerned for other customer who may purchase the same products and will also experience a similar situation. My television was perfectly functional until the use of your product. Your company should be accountable for the products it provides.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
I can only give you a full refund for the parts your purchased and the shipping and handling. I do not cover any service calls. J&J International only can reimburse for the purchase of parts.
I am rejecting this response because:
I of course accept the full amount of the return. What bothers me is why I needed to pay for shipping to California and not to New Jersey where I received the item from. I am very sure that the shipping would have been at least half of the 89.00. Partial refund would be greatly appreciated regarding the return shipping. Thank you.
Regards,
Dear [redacted],
Thank you for writing me on your issues. Very Sorry the part was damaged. I have received your pictures of the damaged cable. The carrier claim is processing with UPS. A label for free shipping back to us was issued. Once we receive the damaged part you will be credited in...
full for your first order.
I have tried to call you but your mailbox is not accepting calls at this time.
Please contact me back at [redacted] ext[redacted] to discuss addition request.
thank you,
Charles [redacted] Director of Operations
Dear [redacted]I will credit you back in full for the total purchase of $24.67 . The credit will post on your credit card [redacted] - xxxx[redacted] (07/2017 you used to make the purchase. Sorry for the credit delay,Thank you[redacted]
Dear Valued Customer!
Thank you for contacting us.
I have issued you a return authorization for the Wrong item. Your Return Authorization is [redacted]. A pre-paid shipping label will be sent to you to the email address you have provided us within 72 business hours. [redacted]
Please...
print it out and attach to the package. Please notate the RA# given in this email on the copy of your invoice and put it in the box along with the part. Once we receive the item back we will credit you for the item once I receive it.
You would need to place a new order for the correct part.
I apologize for the inconvenience.
Regards,
E-Commerce Team
J&J International Inc.
Dear [redacted],
This return was credit back to you 76.44 1/23/2017.
Shipping charge you requested was credit back. Time stamp in our system
Credited $19.64 for shipping reimbursement Claim Head Modified. [[redacted]]
Total credit was $96.08.
Complaint: [redacted]
I am rejecting this response because: This complaint was about three shelves. [redacted] broken shelf $40.17. Order # [redacted] broken shelf $28.61. Order # [redacted] incorrect shelf. They are refunding my money for the third shelf but are still refusing to reimburse me for return shipping $19.64 even though the order was due to their error.
Regards,
[redacted]
I will exchange the ice maker for you. I will send you a shipping label via e-mail so shipping will be free back to me. Please package the ice maker so it does not get damage in shipping. Once I received the defective part I will ship you another brand new ice maker.
Complaint: [redacted]
I am rejecting this response because: Reimbursing for return shipment of the last shelf alone will not settle the Revdex.com claim. In order to settle the claim I need to receive $40.00 for the first damaged shelf and $28.61 for the second damaged shelf.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: we are at an impasse. You will not own up to your mistake and pay for the damage you caused, and I will not drop this complaint.
Regards,
[redacted]
Dear [redacted],I will send you the label to send the parts back to us free of charge and refund your money. Once I receive the parts I will credit you back in full. Sorry for the issue with wrong parts sent to you I will have research team call you with the correct part for your...
vacuum.Thank you,[redacted]Director of customer service.
I am rejecting this response because:
You claim to be THE one and only parts distributer for Samsung, I will not have another piece of you junk inmy home. I request a full refund of my purchase fromApril 16, 2015. I refuse to be pushed around by you or any other company that is supposed to be there to help the consumer. Being the daughter of a commercial refrigerationrepairman I know compressors are one of the main reason arefrigerator of any kind to go down and not work properly. So yourout of stock and have to order each time for each one response is UNACCEPTABLE.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear [redacted]I just mailed out another brand new remote today. You will receive a tracking number end of business day today. This is the second remote I mailed since you place the order. This is the address it is shipping to [redacted], NY 14609 . I tested the remote that...
you return and it was working. It may be an issue with the sensor in the TV. Very sorry for the delay Thank you[redacted]Director of Operations
Dear [redacted],I just received your parts back today . I am process the return and you will get your refund back to your card on file [redacted] - xxxx[redacted]) - [redacted] . Credit department will get your file end of this week and refunds are processed every Wednesday.Thank youCharles ADirector of...
customer service.
Dear [redacted],
I am very sorry that the part you order was not processed. I see you place two orders. The first order the credit card company declined the purchase. The second ordered the part became No longer available from the manufacture. I am a Parts distributor. I order parts from Samsung....
In the last 5 years since your TV was made no new boards are available to purchase. The first order when there was one available board was a core return not sellable return.
Part #: [redacted]
Product: TV
Stock: No Longer Available
I have check with Samsung Global parts again and this is the status I am given. No longer manufactured board.
I am very sorry for your long wait. Your credit card was not charged for the order.
Thank you, [redacted]
Director of Operations.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Thank you for your assistance and prompt reply.
Regards,
[redacted]