Sorry to hear about the issue with the filter. I can offer a new replacement water filter and send you a free shipping label to send me back the defective one. I can not issue credit after 30 of purchase. I am will to swap it out for a brand new water filter.Thank youDirector of operations.
I have a question to the response below (see red). I am looking to receive a refund if they do not have the entire lenses available. These statements make it look like I will receive a credit at the store. Could you please confirm that this is for a refund vs a credit. Thanks in advance!The only way that I would be happy to receive a credit is if they can locate the full lenses that I was trying to order. After doing more research (still very vague and unsure about the items) Part number [redacted] seems to be the full lens that I was originally trying to purchase. I would also consider parts [redacted] and [redacted] which also seem to be full lenses. If they are unable to offer complete functioning lenses then I would like to receive a refund and not a store credit. Dear [redacted], Here is the return number to send back the parts for credit for parts only. Return number is [redacted]. Please pack the parts well and insurance the parts when shipping back to us. The address is J&J International [redacted] Once we receive the package and it is inspected by the warehouse I will credit you back the purchase price of the parts. Thank you, [redacted]
Dear customer,I will send you a shipping label for free shipping back to J&J International. I will credit you back in full when I receive the wrong part back. You would have to place a new order for the correct part. I will waive shipping and handling you would just need to purchase the part...
itself. I am a Parts distributor I sell parts. I can not give you a free part. I am sorry for the treatment of the sales people. I will look into this myself. I am sorry for the issue you are having. So I will e-mail the free shipping return label to get your credit back on the wrong part.Thank you, Charles AmicoDirector of operations
Dear [redacted],I will refund $31.75 for shipping charge. The credit will go back to your credit card on file. [redacted] - xxxx[redacted].It will post on your statement.Thank you,Charles ADirector of operations.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],The product was able to be put back in stock and sell to the next customer. I can not sell the stand if the plastic has been removed. The plastic is put on by machine from the factory. The next customer would return the stand back to me as I sold them a used part.Return...
Policy When you buy from [redacted] you can rest assured that your products have been designed, tested, and guaranteed to be compatible with your device. However, if you decide to return for any reason, please note that all returns must be made in original sellable condition, including all related materials within 30 days from the shipping date. Some returned/refused items are subject to 15% fee for reconditioning and restocking purposes, unless otherwise noted. Although a return may get approved, an exchange or credit will only be given if the return merchandise passes our inspection and is in re-sellable condition. All return shipping should be made by the customer under the customer's sole responsibility and the customer pays return shipping expenses unless it is a defective part return. Defective items can only be exchanged for the same part within 30 days from the shipping date. Very Sorry[redacted]
Dear [redacted],
You received credit on 4/3/2017. The credit amount was $45.99 applied to [redacted] - [redacted] (02/2019) - [redacted] Please check with your credit card company to see the credit.
Thank you,
[redacted]
I have not received a refund through my credit card nor a check for the settlement amount. Please let me know when I should receive my refund. Thanks so much for your help.
Complaint: [redacted]
I am rejecting this response because: the business owner has not addressed the consequences of his negligence. He continues to say that he only handles parts, not service. But if he negligently provides the wrong part, which, when installed, causes damage that must be repaired, he should be liable for those repair costs. I have a written statement from the repairman that it was the incorrect part. The business owner'should own customer service rep looked up the correct part number and admitted I was provided with the wrong part. J&J needs to be responsible for the costs incurred due to third negligence.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The business refuses to take responsibility for the error they made that required service on my machine. I appreciate their allowing me to return the incorrect part that they sent me, but due to their error, I also had to call a repairman to fix my machine. The business acknowleged via phone that they sent me the incorrect part. I am only asking that they pay for the costs I incurred due to their negligence.
Regards,
[redacted]
Dear [redacted]I will send you a free shipping label via e-mail so you can return the battery back to me. I will then send out a replacement battery to you.This will settle the Revdex.com Claim.Thank youCharles A[redacted]Director of customer service.
Dear [redacted],I refund the $70.25 back to your credit card on file. To settle this claim. [redacted]) - [redacted] . credit will be issued 05/01/2015.Thank you[redacted].
Dear [redacted],I am a parts distributor I sell [redacted] parts. I do not compensate for damages to TV due to the screws that were installed. The depth of the holes have stops. When they bottom out that is a far as you can screw them. If the screws were to long . I would have taking them back...
as a return. Installation of parts is not something I warranty only the parts. You can send back the parts for a full refund. I can only refund your entire purchase price of the parts and shipping and handling. I call also send you a free shipping label to return the parts at no charge.Regards,Charles ADirector of Customer Service.
Dear valued customer,I shipped two doors one door was correct and fit. The other door was not the correct door. I am will to give you back $67.50 half the shipping cost. I am sorry for the mix up in the part. But I can refund half of the shipping cost to your credit card on file. Would you accept my...
Dear [redacted],
I have not received your return back to our warehouse. As soon as I receive I will issue you full credit for the total amount of the purchase Which was $76.44. It will credit back to your card you used to make the purchase.
Thank you,
Charles A Director of customer service.
Complaint: [redacted]
I am rejecting this response because J&J's customer service representative assured me the shelf he was recommending was for the refrigerator. I asked him more than once if he was sure. What I received was a freezer shelf. J&J made the mistake you should reimburse me for return shipping $19.64
[redacted]
Dear [redacted],I will credit you the $35.00 express shipping charge and also the $9.10 for your return postage. Total will be $44.10. Credit will be applied to your [redacted] - xxxx[redacted]) - [redacted] today.Thank you,Charles ADirector of operations.
Dear customer I have credit back to you the total you where charge for the order you place in the amount of $252.43.Paid Amount:
Sorry to hear about the issue with the filter. I can offer a new replacement water filter and send you a free shipping label to send me back the defective one. I can not issue credit after 30 of purchase. I am will to swap it out for a brand new water filter.Thank youDirector of operations.
I have a question to the response below (see red). I am looking to receive a refund if they do not have the entire lenses available. These statements make it look like I will receive a credit at the store. Could you please confirm that this is for a refund vs a credit. Thanks in advance!The only way that I would be happy to receive a credit is if they can locate the full lenses that I was trying to order. After doing more research (still very vague and unsure about the items) Part number [redacted] seems to be the full lens that I was originally trying to purchase. I would also consider parts [redacted] and [redacted] which also seem to be full lenses. If they are unable to offer complete functioning lenses then I would like to receive a refund and not a store credit. Dear [redacted], Here is the return number to send back the parts for credit for parts only. Return number is [redacted]. Please pack the parts well and insurance the parts when shipping back to us. The address is J&J International [redacted] Once we receive the package and it is inspected by the warehouse I will credit you back the purchase price of the parts. Thank you, [redacted]
Dear customer,I will send you a shipping label for free shipping back to J&J International. I will credit you back in full when I receive the wrong part back. You would have to place a new order for the correct part. I will waive shipping and handling you would just need to purchase the part...
itself. I am a Parts distributor I sell parts. I can not give you a free part. I am sorry for the treatment of the sales people. I will look into this myself. I am sorry for the issue you are having. So I will e-mail the free shipping return label to get your credit back on the wrong part.Thank you, Charles AmicoDirector of operations
Dear [redacted],I will refund $31.75 for shipping charge. The credit will go back to your credit card on file. [redacted] - xxxx[redacted].It will post on your statement.Thank you,Charles ADirector of operations.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I Have refund the total 39.71 back to your credit card on file to settle this claim. credit was issued on 5/20/2015 6:20:32 PM].
Dear [redacted],The product was able to be put back in stock and sell to the next customer. I can not sell the stand if the plastic has been removed. The plastic is put on by machine from the factory. The next customer would return the stand back to me as I sold them a used part.Return...
Policy When you buy from [redacted] you can rest assured that your products have been designed, tested, and guaranteed to be compatible with your device. However, if you decide to return for any reason, please note that all returns must be made in original sellable condition, including all related materials within 30 days from the shipping date. Some returned/refused items are subject to 15% fee for reconditioning and restocking purposes, unless otherwise noted. Although a return may get approved, an exchange or credit will only be given if the return merchandise passes our inspection and is in re-sellable condition. All return shipping should be made by the customer under the customer's sole responsibility and the customer pays return shipping expenses unless it is a defective part return. Defective items can only be exchanged for the same part within 30 days from the shipping date. Very Sorry[redacted]
Dear [redacted],
You received credit on 4/3/2017. The credit amount was $45.99 applied to [redacted] - [redacted] (02/2019) - [redacted] Please check with your credit card company to see the credit.
Thank you,
[redacted]
I have not received a refund through my credit card nor a check for the settlement amount. Please let me know when I should receive my refund. Thanks so much for your help.
Complaint: [redacted]
I am rejecting this response because: the business owner has not addressed the consequences of his negligence. He continues to say that he only handles parts, not service. But if he negligently provides the wrong part, which, when installed, causes damage that must be repaired, he should be liable for those repair costs. I have a written statement from the repairman that it was the incorrect part. The business owner'should own customer service rep looked up the correct part number and admitted I was provided with the wrong part. J&J needs to be responsible for the costs incurred due to third negligence.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The business refuses to take responsibility for the error they made that required service on my machine. I appreciate their allowing me to return the incorrect part that they sent me, but due to their error, I also had to call a repairman to fix my machine. The business acknowleged via phone that they sent me the incorrect part. I am only asking that they pay for the costs I incurred due to their negligence.
Regards,
[redacted]
Dear [redacted]I will send you a free shipping label via e-mail so you can return the battery back to me. I will then send out a replacement battery to you.This will settle the Revdex.com Claim.Thank youCharles A[redacted]Director of customer service.
Dear [redacted],I refund the $70.25 back to your credit card on file. To settle this claim. [redacted]) - [redacted] . credit will be issued 05/01/2015.Thank you[redacted].
Dear [redacted],I am a parts distributor I sell [redacted] parts. I do not compensate for damages to TV due to the screws that were installed. The depth of the holes have stops. When they bottom out that is a far as you can screw them. If the screws were to long . I would have taking them back...
as a return. Installation of parts is not something I warranty only the parts. You can send back the parts for a full refund. I can only refund your entire purchase price of the parts and shipping and handling. I call also send you a free shipping label to return the parts at no charge.Regards,Charles ADirector of Customer Service.
Dear valued customer,I shipped two doors one door was correct and fit. The other door was not the correct door. I am will to give you back $67.50 half the shipping cost. I am sorry for the mix up in the part. But I can refund half of the shipping cost to your credit card on file. Would you accept my...
offer?Thank you
Dear [redacted],
I have not received your return back to our warehouse. As soon as I receive I will issue you full credit for the total amount of the purchase Which was $76.44. It will credit back to your card you used to make the purchase.
Thank you,
Charles A Director of customer service.
Dear [redacted],
This order has shipped and was delivered on November 16 2016 USPS tracking number is [redacted].
Thank you
[redacted]
Complaint: [redacted]
I am rejecting this response because J&J's customer service representative assured me the shelf he was recommending was for the refrigerator. I asked him more than once if he was sure. What I received was a freezer shelf. J&J made the mistake you should reimburse me for return shipping $19.64
[redacted]
Dear [redacted],I will credit you the $35.00 express shipping charge and also the $9.10 for your return postage. Total will be $44.10. Credit will be applied to your [redacted] - xxxx[redacted]) - [redacted] today.Thank you,Charles ADirector of operations.