Dear *** ***
I am refunding you for your stand that was purchased on your credit card *** - *** (09/
The credit will post on your billing statement
Thank you,
*** *** Director of customer service
Dear *** ***,
I will e-mail you a return label to ship the part back to us for a refund of the partHere is the return number ***Once your item is receive in our warehouse you will receive credit for the part
Thank you,
Charles ***
Dear *** ***,Sorry you had to wait so long to receive the doorI had to special order the partI do not stock doors. It takes time to get from *** Global parts departmentThe part invoice and you where charge knowing the cost of the shipping and price of the doorI am sorry I do not
discount partsor shippingThere where no hidden feesI am a Parts distributor so I order from the manufactureI was waiting on the part to ship to my location so I can receive it check it for damage and to make sure it was the correct door for your model. I am sorry for the delay*** ***Director of operations
Complaint: ***
I am rejecting this response because: IT DID NOT COME OFF THAT CREDIT CARD IT CAME OFF THE *** *** *** *** *** *** *** *** THEY REJECTED THE *** *** CARD DUE TO THE EXP DATE WAS TO FAR OUT.
Regards,
*** ***
t,I have refunded you on 10/5/$To the credit card on file American Express - xxxx(02/2020) - *** * ***I own you $moreWhich I have submitted a credit request today.So the total refund will be $the total amount you paid for the drum.Very sorry this
happened.Director of operations
Revdex.com:
I reviewed
the response made by the business and have also been in contact with the businessCurrently they are stating that it maybe a month or more before they will be able to provide the items I orderedI am uncertain if this is some sort of stalling technique but for now complaint ID *** can be marked as resolved with the proviso that it be reopened if the business does not honor their promise simply by failing to deliverIf this is not acceptable please leave the complaint open.
Regards,
*** ***
Dear Valued customer,I will e-mail you a return shipping label for free shipping back to J&J Internationalonce I receive the part backI will credit you in full.Sorry for the issue,
Dear *** ***,
I am very sorry your order is taking so longThe battery has been on order for weeksI have not been able to fill your orderThe battery is not available here in USASo it was ordered from South KoreaI checked ETA but the status is limited to on back order
You have not
been charged for this orderThe part number for the battery is *** You can try a search on line for this part number to see if it is in stock at another vendor
If you like to cancel your order just e-mail me at ***Your credit card will not be charge unit the part is in stock
Very sorry for the delay,
Charles A***
Director of customer service
Complaint: ***
I am rejecting this response because:Due to your negligence in sending me the wrong part, which you acknowledged over the phone when you offered me a return, I incurred additional costsI gave you my washer serial numberYou are a *** dealer, the only *** part dealerYou sent me a part that locked up my washer and required a professional to remove because it was the incorrect model for my washer, not because it was installed incorrectlyI am asking that you pay for the costs I incurred due to your negligenceI am not asking that you pay for the new door lock, just the trip charge and labor that I would not have had to pay had you sent me the correct part
Regards,***
Dear *** ***,
I have checked into the charge on your card with our billing departmenthere is what I was toldCustomer was never charged, was just a hold credit to verify fundssince order did get cancelled, that should have dropped off his statement
This is the response they gave
me
Can you please e-mail me a copy of your statement my e-mail is ***That way I can show them the charge
Thank you Charles A***
I have refunded you in full with shipping charges for the total invoice price that was charge to your credit cardIn the amount of $back to your *** - xxxx*** (***)On 1/23/
Shipping the product back to us is not a fee I can reimburse for
Refunds department
Thank you,
Charles A
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe matter will be closed only after the receipt of my refund. I am noting that the response I received from the business was addressed to *** ***r, who is anot the owner of the vacuum bnot the initiator of this complaint and cnot associated with the address, phone number, email address or any other contact information of myself
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** **
Dear, *** ***Please send back the parts to *** ***
* *** ***
*** *** ** ***With the RA on the outside of the box.***I will refund you for no longer need the partsIt will just be a refund for parts purchaseShipping and handling is not refundable.Thank
you*** ***Director of Operations
Dear [redacted],
I am send the label to your e-mail address. [redacted].
I have issued you a return authorization for the item. Your Return Authorization# is [redacted]. A pre-paid shipping label will be sent to you to the email address you have provided us within 48 business...
hours.
Please print it out and attach to the package. Please notate the RA# given in this email on the copy of your invoice and put it in the box along with the part. Once we receive the item back we will credit the item and the shipping back to you.
I apologize for the inconvenience.
Regards,
[redacted]
Dear [redacted],
I am sorry for the damage door your received. The damage was done by the carrier UPS. We were not aware of the damage on the door. This door was shipped on 8/30/2014. So the claim was not reported to them within 10 days. The damage claim was reported on 09/26/2017.
I have...
placed a new order for a new replacement door on 11/21/2017 it is now on ordered from Samsung global parts and will ship as soon as stock is available.
I am checking on ETA for this door to ship.
Sorry for the long delay,
Charles A[redacted]
Director of customer service.
Dear [redacted],
Once we received the parts . I will refund you on the credit card you used to make the purchase. I call it a credit back to your credit card. You will see the refund on your statement on the [redacted] - xxxx[redacted] (01/2018.
Thank you, [redacted]
Dear [redacted],I have received your part. We are in the credit process the price of the part for $4905 will credit back to your credit card you placed the order with. [redacted] - xxxx[redacted] ([redacted]) - [redacted] Sorry for the delay,Charles ADirector of customer service.
Dear *** ***
I am refunding you for your stand that was purchased on your credit card *** - *** (09/
The credit will post on your billing statement
Thank you,
*** *** Director of customer service
Dear *** ***,
I will e-mail you a return label to ship the part back to us for a refund of the partHere is the return number ***Once your item is receive in our warehouse you will receive credit for the part
Thank you,
Charles ***
Dear *** ***,Sorry you had to wait so long to receive the doorI had to special order the partI do not stock doors. It takes time to get from *** Global parts departmentThe part invoice and you where charge knowing the cost of the shipping and price of the doorI am sorry I do not
discount partsor shippingThere where no hidden feesI am a Parts distributor so I order from the manufactureI was waiting on the part to ship to my location so I can receive it check it for damage and to make sure it was the correct door for your model. I am sorry for the delay*** ***Director of operations
Complaint: ***
I am rejecting this response because: IT DID NOT COME OFF THAT CREDIT CARD IT CAME OFF THE *** *** *** *** *** *** *** *** THEY REJECTED THE *** *** CARD DUE TO THE EXP DATE WAS TO FAR OUT.
Regards,
*** ***
t,I have refunded you on 10/5/$To the credit card on file American Express - xxxx(02/2020) - *** * ***I own you $moreWhich I have submitted a credit request today.So the total refund will be $the total amount you paid for the drum.Very sorry this
happened.Director of operations
I am rejecting this response because: Total shipping and handling was $140.50. Half of this is $
Revdex.com:
I reviewed
the response made by the business and have also been in contact with the businessCurrently they are stating that it maybe a month or more before they will be able to provide the items I orderedI am uncertain if this is some sort of stalling technique but for now complaint ID *** can be marked as resolved with the proviso that it be reopened if the business does not honor their promise simply by failing to deliverIf this is not acceptable please leave the complaint open.
Regards,
*** ***
Dear Valued customer,I will e-mail you a return shipping label for free shipping back to J&J Internationalonce I receive the part backI will credit you in full.Sorry for the issue,
Dear *** ***,
I am very sorry your order is taking so longThe battery has been on order for weeksI have not been able to fill your orderThe battery is not available here in USASo it was ordered from South KoreaI checked ETA but the status is limited to on back order
You have not
been charged for this orderThe part number for the battery is *** You can try a search on line for this part number to see if it is in stock at another vendor
If you like to cancel your order just e-mail me at ***Your credit card will not be charge unit the part is in stock
Very sorry for the delay,
Charles A***
Director of customer service
Complaint: ***
I am rejecting this response because:Due to your negligence in sending me the wrong part, which you acknowledged over the phone when you offered me a return, I incurred additional costsI gave you my washer serial numberYou are a *** dealer, the only *** part dealerYou sent me a part that locked up my washer and required a professional to remove because it was the incorrect model for my washer, not because it was installed incorrectlyI am asking that you pay for the costs I incurred due to your negligenceI am not asking that you pay for the new door lock, just the trip charge and labor that I would not have had to pay had you sent me the correct part
Regards,***
Dear *** ***,
I have checked into the charge on your card with our billing departmenthere is what I was toldCustomer was never charged, was just a hold credit to verify fundssince order did get cancelled, that should have dropped off his statement
This is the response they gave
me
Can you please e-mail me a copy of your statement my e-mail is ***That way I can show them the charge
Thank you Charles A***
I am rejecting this response because: no update on my credit
I have refunded you in full with shipping charges for the total invoice price that was charge to your credit cardIn the amount of $back to your *** - xxxx*** (***)On 1/23/
Shipping the product back to us is not a fee I can reimburse for
Refunds department
Thank you,
Charles A
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe matter will be closed only after the receipt of my refund. I am noting that the response I received from the business was addressed to *** ***r, who is anot the owner of the vacuum bnot the initiator of this complaint and cnot associated with the address, phone number, email address or any other contact information of myself
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** **
Dear, *** ***Please send back the parts to *** ***
* *** ***
*** *** ** ***With the RA on the outside of the box.***I will refund you for no longer need the partsIt will just be a refund for parts purchaseShipping and handling is not refundable.Thank
you*** ***Director of Operations
Dear [redacted],
I am send the label to your e-mail address. [redacted].
I have issued you a return authorization for the item. Your Return Authorization# is [redacted]. A pre-paid shipping label will be sent to you to the email address you have provided us within 48 business...
hours.
Please print it out and attach to the package. Please notate the RA# given in this email on the copy of your invoice and put it in the box along with the part. Once we receive the item back we will credit the item and the shipping back to you.
I apologize for the inconvenience.
Regards,
[redacted]
Dear [redacted],
I am sorry for the damage door your received. The damage was done by the carrier UPS. We were not aware of the damage on the door. This door was shipped on 8/30/2014. So the claim was not reported to them within 10 days. The damage claim was reported on 09/26/2017.
I have...
placed a new order for a new replacement door on 11/21/2017 it is now on ordered from Samsung global parts and will ship as soon as stock is available.
I am checking on ETA for this door to ship.
Sorry for the long delay,
Charles A[redacted]
Director of customer service.
Dear [redacted],
Once we received the parts . I will refund you on the credit card you used to make the purchase. I call it a credit back to your credit card. You will see the refund on your statement on the [redacted] - xxxx[redacted] (01/2018.
Thank you, [redacted]
Dear [redacted],I have received your part. We are in the credit process the price of the part for $4905 will credit back to your credit card you placed the order with. [redacted] - xxxx[redacted] ([redacted]) - [redacted] Sorry for the delay,Charles ADirector of customer service.