Michael & Son Services Inc

The seasonal check up of my homes heating and system filter was easy to schedule, and the technician called 30 minutes ahead to confirm his arrival within the two hour window promised. Check up and testing followed by recommendations did not take more than 45 minutes.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Deborah Whang
From: [redacted] <[redacted].com>Date: Thu, Dec 31, 2015 at 2:54 PMSubject: Complaint resolved-how to update?To: [email protected] Revdex.com,I filed a complaint back in November and the issue was resolved (they issued me a refund).  I would like to update it so the business does not need to be contacted by Revdex.com. Could you instruct me on how I can do that?  I don't think I have my login information or any reference numbers anymore.Thanks,[redacted]

Received prompt professional service for my generator.

It was a pleasure to have Wayne in my home today to service my furnace.

What we like most about Michael and Son is that the documentation/feedback provided is very detailed. They give you options and it is your decision to accept or not. In this case, the technician performed a courtesy electrical inspection; his findings helped me to make an informed decision in bringing the rental property up to code. His documentation was clear and to the point; plus, he provided options of good, better, and best. In the Norfolk area, there is a "go to person" for all of our electrical and plumbing needs should we need him to intervene; he provides excellent customer service/followup.

Service person was knowledgeable, competent and personable. He fully understood what I wanted done and gave me options for additional needed work.

I feel safe and happy that I picked these guys. Im a down home girl, and my daddy always taught me to go with a company that has a good history and good reputation. Well, all I can say is that they didnt let me down. I got 3 estimates, (per Daddy God bless his soul) and these guys where the only ones that even mentioned testing for asbestos. Like I said " Safe And Happy" you cant get any better than that!!!!!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because the company did not only discuss what work was to be done, they told the new owner that I refused to have an inspection, which I did not, but made other remarks about me and the work that were not true. I have the letter they sent to the new owner which was unprofessional on M&S part and portrayed me as trying to hide something. I sent a letter to Michael [redacted], who signed that letter telling him the facts and how I felt and I was never contacted out of courtesy if nothing else. I was their customer, not the new owner's of the house.
The person who did the work wrote on the work order that he found no other problems and I paid them for the work.
Regards,
[redacted]

Courteous and skillful Technician. We were delighted and well pleased with the professional service renderer in resolving our request. Great Job!

Cesar did a great job dealing with a blockage in my house's waste line. He showed up on time, thoroughly went through his troubleshooting sequence and identified the problem, and was very persistent in his efforts--ultimately successful--to break through the blockage. He then gave us helpful tips for reducing the likelihood of blockages in the future. Awesome job!

I called Michael & Son Services since our upstairs heater was not working. They put me on the priority list, and I received a call the very next morning and was told that a technician would be out to help within the half hour. Pete arrived and was extremely courteous and polite. He explained the issue and fixed the problem within minutes (lucky for us). He was honest and very knoledgeable. I will call and request Pete to help with future issues!

I have used Michael & Son for my home maintenance for the last two years. I have been very pleased with their service. Recently they did my AC inspection and maintenance. As usual, the technician arrived promptly, was very professional, and provided a very thorough servicing and made several recommendations to help extend the life of my nearly 20 year old system.

David and Danny from Michael & Son in Charlotte,NC came out to install my HVAC system and I immediately noticed that they both take pride in their work. They were VERY thorough, they explained in detail what was done, how it was done, what to expect, etc.. I was very impressed/amazed! I've had service providers from other companies in the past, but nothing as extraordinary as the job that was performed by David and Danny. I feel very confident with their work and I've made the decision; because of these two men, to make Michael and Son my Service provider for all of my heating, air conditioning and plumbing needs. Great job Danny and David

Michael & Sons provided excellent service in an emergency situation. I am grateful for the fast response. The plumber Anselm O. performed fis job in a very professional manner.

Thank you for letter regarding our customers concern. We reviewed the concern and spoke to the customer. He completely understand that we don't replace drywall after fixing the electrical concern at his home. The customer further explained he has the repair done by another company and no longer...

required our services for this matter. I am asking this matter be removed since the customer was advised upfront and understood that we were only there to replace his old light fixture with a new ceiling fan  and this required some drywall cutting.We are more than happy to assist our customer when they call with a drywall repair and we do it at less than the market requires to help our customer in there time of need if we did the actual service job at their home.Vance

Awesome service! Highly recommended!

Thank you for allowing us to respond to our customer's concern . Our solution to this concern is to refund her all the monies regarding the concrete work in the amount of $1,500.00 per our Baltimore manager. Michael and Son is prepared to refund the $1,500.00 once her file is out of dispute with our Accounting Department and her bank.

From: [redacted] <[redacted].net>Date: Tue, May 5, 2015 at 10:59 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] have now received a check in payment of our claim, and the...

matter is resolved. Thank you, [redacted]

Matt G installed an in-home humidifier. He was on time, professional and very knowledgeable. I would strongly recommend his services.

From: Mandisa D[redacted] <[redacted]@michaelandson.com>Date: Fri, Feb 6, 2015 at 2:00 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Cc: Vance S[redacted]...

<[redacted]@michaelandson.com>In response to [redacted]Thank you for allowing us to respond to our customer's concern. Vance has spoken to this customer and they have resolved this matter. Please close this matter as satisfied.