Michael & Son Services Inc

Curtis was courteous and efficient technician. He showed up on time and was diligent in getting the winter inspection and service done in a timely manner.

Thank you for allowing us to work with you on our customers concern. We are very sorry for this experience and want to make things right.I spoke with the customer and we are making changes to their home today to correct the hot water concern.Thanks again Vance S[redacted]

In Response to [redacted]
Michael and Son Services considers this matter closed. This matter is being conducted through our insurance company, any out come will be determined by our insurance company.

Roman";color:#222222">Thank you for allowing
us to respond to this concern.  Michael
& Son have no record of a concern with this customer’s electric furnace complaint. 
We are sorry for this
concern and would be more than happy to offer our customer $75.00 in Michael
& Son store credit to settle this concern.

On Saturday, December 10, 2016 at 1:45pm, a Michael & Sons Plumbing Technician by the name of Mr. Matthew S[redacted] conducted and installed a new 7/8
HP Garbage Disposal at my residence to replace an old HP Garbage Disposal which
were installed by a previous Plumber from Michael & Sons Inc in the year 2009 by the name of Mr. Shaw. Mr. S[redacted] were very diligence and professional towards explaining the three options I can choose from in selecting a new HP Garbage Disposal, payment plans, and important steps of maintenance that I need to conduct
bi-weekly to extend the efficiency and proper care of my new device. Because of Mr. S[redacted]'s high level of performance in conducting this task, I submit this excellant review and reward him a rating of 10

The Service was excellent. The technician worked well into the dark and on a very cold day to complete the job so my family could have running water in my home. Always professional, work is always guaranteed.

I have used this company for services before and today proves why I will keep calling. I had an appointment with Todd K, just like previous experiences he was very professional and knowledgeable. After the appointment as he was leaving he noticed that I was having car troubles and he went out of his way to turn back to see what was wrong. He helped me get my car working again which was a huge help for me that he did not have to do. Thanks again.

Excellent work done!

Thank you for allowing
us to respond to this concern.  Michael
& Son have no record of a concern with this customer’s electric furnace...

complaint. 
We are sorry for this
concern and would be more than happy to offer our customer $75.00 in Michael
& Son store credit to settle this concern.

Thank you for allowing us to work with you on our customers concern. We are very sorry for this experience and want to make things right.I spoke with the customer and we are making changes to their home today to correct the hot water concern.
Thanks again Vance...

S[redacted]

Our service technician Wael was fantastic. He went out of his way to try and diagnose the problem. When it was discovered that the leak in our home was not plumbing related, he did not charge us for the service call. Very professional and efficient.

very good

Michael & Son Norfolk. Received electrical and HVAC systems review today.

I would like to thank Brandon W[redacted] for a job well done. Brandon went over and beyond the call of duty to satisfy me and impressed me greatly with his professionalism and his ability to do the job as well as anyone could have possibly done. He was very neat about his work and very neatly dressed to represent his company. It was a pleasure to work with Brandon on this project.

If this customer has a concern regarding us no longer servicing commercial work she should call us and not a filed complaint. Please have her call the office and we will go over where things stand in regards to our operation dealing with commercial units.
Please close this concern...

and we will handle this directlyThanks Vance

From: Roselyn M[redacted] Date: Tue, Jan 5, 2016 at 5:01 PMSubject: In response to [redacted]To: [redacted] <[redacted]@myRevdex.com.org>In response to [redacted]Michael and Son Services appreciates [redacted] response to the $1,100 price that was offered for the water service job that we performed at his home. After speaking with the customer, he did confirm that every thing is working well in with the services that we provided. This price was offered to him as a courtesy. The pricing that he was originally given by Michael and Son is in line with what our competitors offered. Our original price was $1,400, our competitors gave him a price of $1,300. As a courtesy and to help satisfy our customer, we, then, offered to do the job for [redacted] at $1,100. If he is willing to accept this offer, Michael and Son Services would be happy to adjust his price to $1,100. If the customer declines this offer, Michael and Son Services would like to move forth with closing this matter. Roselyn ** M[redacted]Customer Relations Department Michael & Son Services, Inc.5740 General Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####

My experience was extremely positive. The technician was able to promptly complete the repair. This was a second opinion, the first company, Len the Plumber looked at the job for 90 minutes and then said they would have to tear up my bathroom, another company would need to fix the tile work, and the charge was close to 1500. The plumber Trai Fixed it without tearing anything. Left the place looking as if he had not even been there.
I don't know why I didn't just call Michael and son first. I will from now on. I would highly recommend this company.

[redacted]
[redacted]
[redacted]
[redacted]In response to [redacted],Michael and Son Services has not heard from [redacted] regarding the concerns listed in this complaint.This is a 3-yr old system, that she has had...

free inspections on.The unit was installed on 8/10/2012. We would like for [redacted] to give us a call regarding her concerns. Roselyn *. M[redacted]Customer Relations Department Michael & Son Services, Inc.[redacted]
[redacted]Office # ###-###-####Fax # ###-###-####

Troy C provided excellent service. He is hard working, courteous, and well informed. I give him an A+.

High praise for plumbing specialist Abdul R[redacted]. Mr. R[redacted] is very efficient and most hard working. He is excellent at explaining procedures, prices, and suggested or necessary follow up requirements, Michael & Son should be most proud of this fine worker and gentleman!