Mercatalyst

Item ordered not sent. Lesser model sent instead.
MORNINGSAVE is an online provider operating on a few TV shows. NO phone contact listed. Over 30 complaints on Revdex.com for this company, which has an A+ rating...and a Revdex.com member since Jun 2019.

WANTED: Oreck Airvantage Pet Plus 3-Stage HEPA Air Purifier...as advertised on DRS TV show, early September.

https://morningsave.com/deals/oreck-airvantage-pet-plus-3-stage-hepa-air-purifie...⇄ />
Credit card processed Sep 5th, 2019 to merchant MORNINGSAVE. Bank ref# XXXXXXXXXXXXXXXXXXXXXXX

RECEIVED: model WKXXXXX, the basic Hepa Air by Oreck.

Payment was *** for two units. See attached

Customer service is by email only, seems like stock replies. Have requested an RMA since Sept 14th.

MORNINGSAVE Claim case #XXXXXX

First they claimed to need pictures. Then they claim to need my phone # and address to send a label.

I've already done another return to this same company, and was sent a PDF by email to print within 24 hours. Lesser amount of $20.

Appears to be stalling the refund with this higher ticket item.

Taylor provided me with outstanding customer service. The coffee carafe was broken upon opening the box. Taylor at Morningsave. helped resolve the issue in a great, fast way.
Thank you! Great company!

THIS IS AN OUTSTANDING COMPANY WITH EXCELLENT CUSTOMER SERVICE, I WAS BLESSED TO DEAL WITH MAGAN, WHO MADE MY EXPERIENCE WITH MORNINGSAVE A DELIGHT, I BUY A LOT OF ITEMS FROM THIS COMPANY, THE QUALITY OF THE PRODUCTS ARE AWESOME AND THE CUSTOMER SERVICE WHEN ONE HAS A PROBLEM ARE SOLVED WITH KINDNESS AND PROFESIONALISIMO.BEYOND BLESSED.

I ordered a smokeless grill. The price was good and the shipping was fast. Problem: The grill would not heat correctly. I had thrown away all the paper work and packaging. After a couple of months I happened to find the receipt tucked away in my Email and sent a note to the Morning Save, which seems to be the Mediocre Corp. in the Email I only stated that the item did not work but I could not return it. Almost immediately I had an Email response telling me that they were crediting back my money on my credit card. I was WOWED and amazed at that response. I didn't expect that. I have ordered other products from them and was pleased. Now I am exuberant with 'Teighlor', whom ever that is that wrote to me. I don't understand the word Mediocre, to me that means "not exceptionally good". They need to change their name to An Exceptional Corporation.

I was having such a hard time after my original account was closed and 2 of the many bracelets I bought had issues with the clasp, they kept opening. When I explained the problem customer service offered to rectify the situation by reaching out to the vendors to see if they would send me 2 new bracelets or a refund... I opted for the 2 new bracelets. This is one of the many reasons why I love morningsave.com!

There was a glitch with my order and they were very fast and courteous to get the issues resolved.

Never had a bad experience with this company. Even if I get something faulty they either refund the item or send out a replacement very quickly!

I contacted customer service via email about a defective product. They quickly responded and after a fix could not be determined they issued a refund with no hassle. Very responsive customer service.

There is advertised customer service and then there is real customer service.

A product I purchased was delivered damaged. I notified the company and received a very timely response. I took a picture of the damaged goods. Less than 1 day later, I received a notification that there would be a refund given. The refund arrived within a day. No fuss, no hassle. Just great customer service. Thank you to Jonathan who was wonderful. You can feel comfortable buying from this company. Great deals. Great service.

The items I ordered had defects in them when they arrived. I contacted customer service and Taylor responded and handled the problem and offered to replace or refund my money. I asked for a replacement. They were shipped right away. I have ordered from Morning Save numerous times and have always been happy with the service and products.

I had a shipment that got stolen from the porch, without hesitation the company made an immediate replacement. Awesome brand product and service. I will purchase from them again.

Had an issue with product and the company was able to correct and make it right. I am extremely happy with the way things were taken care of. Will continue to do business because of the great customer service. Thank you Chad!

MS replaced my order free of charge when USPS lost it. I just emailed them explained the situation and they were more than willing to resolve the issue. I've never experienced a company respond so quickly and fairly. They really do try to please their customers. I am battling cancer and what I ordered is to help with pain. They took some serious stress away from me especially since I don't have to buy another one.

Hi!

I am emailing you to tell you about a very special customer service rep.in your employment. Her name is Megan.

It all started when something I had purchased on Morning Save went wrong. I had purchased a purse & didn't like the color & wanted to exchange it. Megan was so kind & patient with me. She went through the return policy & procedures with me. After exchanging numerous emails back & forth, I finally gave her the information she needed so I could return it. In this day & age of computers, it's hard to make a connection by emailing someone, but I definitely did that day ! She is amazing & is a true asset to your company. I hope when it comes time for her review, you will remember what this employee did to make a customer happy, even though I didn't get the black purse I wanted. Thank you, Megan & keep up the great work !!

Kind regards

I ordered earbuds from Morningsave.com and they unfortunately were not charging and I was having trouble hearing calls.
But, I contacted the company and they were extremely compliant. They apologized for the trouble and reversed the charge back into my account. I would definitely do business again with them with another product. It's worth taking the chance

When I contacted this company about a dent in one of the wine tumblers I purchased as a pair they were quick to respond that they would send me a replacement. Not only did they send me a replacement tumbler they also sent another tumbler of the 2 set product that I purchased.

I would definitely recommend this company and their products to anyone. I purchased 3 different sizes of their tumblers that were offered in pairs and I love them. I would recommend them to everyone as they are a high quality steel product.

They are a very responsible caring company they corrected something that was partly my fault and gave me a credit they stand behind everything I say sell

I had problems. I asked for help, I got it immediately. They were prompt and helpful.

No phone to speak with customer service. I have damage items. So I wasted my hard earn money. Won't buy any other items from them.

I have bought several items from ***. Everything has been as advertised and at a really good price. But unfortunately I had a problem with the last item that I bought in February of this year. I did not even open the box to use it until a week ago. I found it to be defective. Knowing that it was out of the warranty period, I contacted customer service anyway just to see if they had any advice for me as to how to remedy the situation. They tried to be helpful with further instructions but it did not solve the problem. They agreed to refund the money even though it was out of warranty. They did not require the return of the defective product, saving me the cost of mailing. I will continue to buy products from them. I couldn't have had a better experience.
Emma