Mercatalyst Reviews (%countItem)
Mercatalyst Rating
Address: 4717 Plano Pkwy Suite 130, Carrollton, Texas, United States, 75010-5008
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Morningssve is definitely dedicated to satisfy their customers. I purchased an item and wanted to return it and all I did was email them. I got an almost immediate response from Megan who answered my questions and gave me instructions on how to return my item. I was so impressed with Megan's customer service that I will no longer hesitate to buy anything for Morningsave. I did not think that returning the item was going to be that simple and hassle free. Thank you Megan, you are an asset to Morning save! I'm a very satisfied customer because of your courteous and professional customer service
Hi ***
We appreciate you taking the time to let us know how well your customer support case was handled. I'm pleased to hear that Megan was such a help. We'll be sure to share your kind words with the team.
Thanks!
I emailed MorningSave regarding an issue I had with one of their products and they responded immediately. When I told them I was leaving the country in a few weeks I was given the choice of a replacement or refund. How nice to have the opportunity of a choice. Excellent customer service. I wouldn't hesitate to buy from MorningSave in the future.
Hey ***,
Our customer support team appreciates the high praise. Thank you!
"A Mediocre Corporation"? That's being generous. I purchased a 4-piece leather jewelry box from Morningsave.com and it arrived damaged. The leather material was scratched up and re-wrapped to hide the damage. When I wrote in to request an exchange, the customer service rep "Teighlor" wanted proof of damage. No problem- sent two pictures showing the damage. "Teighlor" then replied "I can offer a 20% refund on the purchase price of this item...Due to the damage only marring one single piece from one 4-piece set, we are unable to offer a 100% refund." I would be returning 100% of a damaged product that they sent; why would I want only a 20% refund?! "Teighlor" did not reply any further to my emails. This company needs to be investigated immediately.
Hello ***
I was able to follow up on your case directly and I think we've come to a better solution for you. If there's anything else we can help you with, please don't hesitate to ask.
:)
Ordered a dental appliance for $35. Received a key chain. Found out company does not take telephone calls. Wrote an email and three days later no
Company shipped a key chain in place of a dental appliance. No way to call company. Wrote an email and three days later got a reply asking for proof. I had to dig out envelope and send photo of item and envelope. Now no reply. Service is a joke.
Refund and public awareness to avoid others being subjected to the same poor service
Hello,
The customer wrote in to our support team on Saturday 11/23 to advise that they received the wrong item. Our customer support team is here M-F and responded Monday 11/25, requesting a photo of what the customer received.
The customer sent the photo on Friday 11/29 at 11pm. We replied on Monday morning (12/2) and sent a replacement for the item. This order will leave our warehouse today. We advised the customer that they do not need to return the item we shipped by mistake.
We do not offer phone support at this time, but are always happy to help via email. We responded within 1 business day to each message and were able to put in the replacement order within 1/2 business day of receiving the photo. The replacement tracking on the customer's order history should show movement within 24 hours.
The customer's order, replacement order, and the support case email chain are attached for reference.
I hope this helps clear things up!
Contacted them several times - need # from them b4 I can return item- still not recvd - can't return 4 refund without it - frustrating- please help?
I have asked to return item several times - earbuds - 2 pairs - no paperwork at all enclosed in envelope just product! - they have support contact me stating can't seems to contact me??? I've sent several text messages and still no results!! I just want to return item & get refund before I can't- there is a limited time to return but you can't return without there # paperwork
Just want to return and get refund - 2 pairs of earbuds - think $29.99 each not sure cost with tax and shipping
We have responded to all of this customer's email messages. it seems like they may need to check their spam/junk folders to see if they can find them. We're happy to help, just need more info.
I've sent a new message today to see if we can get contact.
Thanks
Purchased defective product. They want to charge me to send it back. No phone number available for this company
I purchased a product from this company that was defective. The wiring does not work correctly. I have sent several emails. They want to charge me to send it back yet I received a product that is defective. There is no phone number to contact them. All you get back is a generic formed Email.
I want a return label and my money refunded to me in full including the return fee due to defective product. I also want a phone number for this company. Morning save Should not be in business
The listing for the item purchased can be found in the attached document.
We listed it with the first bullet point: Existing doorbell wiring is required for setup.
The first message from the customer stated:
"I asked if this was hardwired and they said it was not when I received it it is definitely hardwired I cannot use it how do I return it."
We also have no additional communication on this account. Due to this, the customer was provided with the return information and an RMA to send the item back for a refund.
We have also provided the support e-mail as we do not offer phone support.
(The consumer indicated he/she DID NOT accept the response from the business.)
This was never explained! And when we tried to hardwire it it doesn't work! The point is this product does not work. I just don't understand what's so hard to understand about that. And... No phone number is ever provided so you can call and talk to them. Why can't I get the phone number? Sounds fishy to all of us. I should've looked on the Internet at the complaints lodged against this company before I even purchased. I have offered to send this back but I see no reason why I should pay shipping to send back an item that does not work.
In the customer's original message they listed that they couldn't use the product because it required hardwiring. We provided the details showing that we were very clear this item required wiring.
The customer then came back and claimed it was defective and not working without any additional context.
I've gone ahead and refunded this order at this point due to the claims that this was defective.
I think I bought the same showerhead. I emailed because I haven't received it. Still haven't got a response
Hi ***,
After reviewing your case, I am showing that we did respond to your initial e-mail. Be sure and check your junk/spam folder as well. If you can send an additional support e-mail in, we will be happy to look into this and get this taken care of for you.
The issue has not been resolved in 2 year. I received a few emails about no returns or refunds, however the kept the product that I sent back & money
I ordered a camera system while watching a show on home predictors. I stated that it was easy to install yourself and it unfortunately came with about 60 ft long cord. I sent the product back at the US Post office and they accepted it. However, they never communicated with me. I tried to get a refund through my credit card and they said the company would newer respond to the complaint. I finally emails and I have the copies, where I was told to returns no refund. I spent $40.00 returning it and I have the receipt and tracking receipt for that as well. If the policy is no return no refund, which I did not know, why would you accept the package back. Now you have my money and the product and I am out of $344.00. The product Amcrest QCAM 8 channel 1080p video security system with 2tb hard drive, was a charged to my account on 02/27/17, I'm not sure what date I received it but it was returned on 4/22/17 and received by Morningsave on 04/24/17. I started emailing in May and received a few 1-2 sentence emails about no refund no returns. However, that is the case you should not have accepted the package back. As a hard working educator, it still bothers me that companies can just rip their customers off and not be held accountable. Even, though this was some time ago, I still did not receive my money or the product back. I have no need for the product anymore since I have the Ring system and I love it. However, I would love to hear back from someone, since a company should have to uphold certain standards to customers and products. Thanks. Amanda D
I am still requesting a refund since they actually received and accepted the product back into their inventory, which means they the product and the $304.00 that I paid for it. I have many document that I can scan or fax if necessary
The customer ordered a security camera system on 2/23/2017 for $304. Their first contact to us was 5/18/17 to advise that they sent the system back to us.
Our rep confirmed there had been no previous contact and advised that we do no accept unauthorized returns. Our policy explains that if an item is shipped back to us without an RMA, we will not process a refund or return the item.
(morningsave.com/warranty - see attached for a screenshot.)
Despite policy being clear here, I see that the amount involved is significant and confirmed that we did receive the item(s) back.
I can issue a refund, but would like to confirm that the customer still has that card/account, so there aren't any mishaps in processing. (The last 4 digits of the card used will be on the order receipt. A copy is attached.)
Thank you.
I purchased a shower-head through MorningSave (same company). The shower-head would fly out of its holder at times. The policy for a refund of this item is to send the item back (they give you an RMA). The customer pays for shipping. I lost $19.73 shipping costs for a product that has a design flaw that makes the product unusable. It is very unlikely that MorningSave would have to return this used item in order to receive credit from the vendor; but even if that's true, they should be writing the postage off as a business expense. There is no reason I should pay anything for an item that is faulty.
Hello ***,
After reviewing your case, I see that you mentioned disliking the item, not that it was defective, so it would fall outside of our Return Policy. We made an exception to allow the return, but won't be able to cover return shipping for this.
I hope the explanation we added to the last message in your case helps clarify any confusion or concern.
The business reply is one of siding with the business bottom line rather than defining a shower-head not secure enough
in its holder that it falls out as a defective item. The exact definition of defective could be argued, but in this case I think it would be normal and reasonable to classify a heavy shower head that falls out of the holder on its own with varying water pressure levels as Defective.
Had problem with product and they refunded immediately/ answered my email / said don't bother sending back
Also bought exercise equipment great product and less price
Hi ***,
Thanks for the shout-out, you rock!
Morningsave is very dedicated to their customers opinion and and pleasing and making sure they resolve any problem and always looking out for their customer satisfaction. I bought and item from then which I wasn't please. All I did was send them an email. They responded really quickly and refunded my money right away. That's customer service that I can appreciate. Keep up your outstanding service toward your customers. Thanks again for your help.
Thanks for the love!
I have been unable to facilitate a return for refund after several Morningsave.com customer support complaints, and several emails with ***
Purchase Date
10/4/2019
Purchased:
Rock Solid Fitness Whole Body Vibration Machine
Order#
spotted-familiar-grass
Payment:
Visa
Amount:
206.99
Delivered 10/10/2019
After receiving the machine it failed during the first three 10 minute sessions having intermittent power failures and loosing power.
After using the Morningsave.com customer support on 10/13 and 10/19 to inform of the defective equipment and request refund information and procedure I only received and auto response each time with assigned case#'s
XXXXXX, XXXXXX, XXXXXX
and promise that I would be contacted by someone in 1-2 business days. However no one did contact me.
Again after not hearing from anyone from Morning save I messaged my concerns again on 10/23 through customer support providing the case#'s I had been assigned and again explaining the problems with the delivered equipment and my request for a refund.
I stated I was feeling
"Completely Failed by Morningsave.com and Morningsave Customer service.
I did finally receive an email on 10/24 from a *** at Morningsave which was greatly appreciated as you see in my supporting material.
After several correspondence emails between us *** indicated Morningsave would take this purchase back and process a refund after receiving the return.
I was told on Fri 10/25 that Fedex would be bringing a Prepaid return label to me at my address on Fri 10/25 or Mom 10/28.
I had provided my Phone number and address to *** so he could get Fedex to me.
I emailed *** today 10/29 because Fedex had not contacted me or delivered prepaid label for return shipment.
I am hoping to resolve for a full refund as soon as possible.
I previously indicated to *** I would seek assistance in getting my refund resolved because I did not feel like I was being delt with in a good faith manner
Refund
Hello,
The customer originally contacted us on Sunday, 10/13/19 regarding their Rock Solid Vibration Machine. We replied Monday 10/14 with information on how to contact the manufacturer for troubleshooting and warranty assistance.
The customer replied on 10/19 & 10/23, indicating they had not received our earlier responses. (I believe these earlier replies were filtered to a spam folder.)
On 10/24, due to the frustration the customer was expressing, our rep *** opted to bypass the warranty and gathered the necessary information to issue a return label. Once the photo was sent and info confirmed, a return label with tracking # XXXXXXXXXXXX was sent. (10/25)
The customer indicated they had not received the label link from Fedex as promised. Fedex tracking shows the label was emailed.
At this time, I've gone ahead and canceled the previous return label and issued a new one under tracking # XXXXXXXXXXXX. This label was saved in pdf form and attached directly to my message to the customer.
Once the item is returned, our warehouse may take up to 10 days to process the return and issue a refund.
I hope this clears things up!
Attached you'll find:
Complete customer contact
Order Receipt
Original tracking
Original Return Label
Replacement Return Label
(The consumer indicated he/she ACCEPTED the response from the business.)
I am accepting the response from Mediocre Corp at this time. I will feel completely satisfied after receiving my full refund. I reserve the right to re-open my complaint if I don't receive the refund Mediocre Corp. has agreed to give me.
I have received the FedEx shipping label and have sent back with Fedex 10/30.
Thank you
For your assistance
The Customer Service I received today was Phenomenal! These days a lot of companies Customer Service is terrible! When I emailed MorningSave about my issue I was shocked at their response! I figured I would never hear back from them! But I did almost the very next day and they had already resolved my issue! That just doesn't happen very often anymore! Thank you MorningSave for making my day and life so much easier! You Rock!
Hey ***,
I'm glad we were able to help and make that easy for you. Thanks!
"MORNINGSAVE CUSTOMER SERVICE" is Top Cabin, very supportive and easy to get ahold of, responding quickly to my e-mails etc..., with me the customer foremost in their mind. Company policy is great when a return or refund may be needed. I can highly recommend and continue my trust with this company and will continue to be their returning, happy customer.
V/R
Hi ***,
Thank you for taking the time to let us know you had a great customer support experience. :)
I'm trying to return a blow dryer it's not been used it's too heavy and the nozzle is north-south it should be east-west.
I want to return a blow dryer I purchased 9/30/19.
Morningsave will not take back the return!
They are say they can't take it back because (accept returns on intimates, beauty, hygiene, or cosmetic items) which is not a beauty or a cosmetic product.
I want to return the blow dryer for a full refund.
Hello,
The customer purchased a Sutra Blow Dryer Accelerator from us 9/25/19. They wrote in requesting a return because they didn't like the weight of the product and the accessories pointed in a different direction than desired.
Our CSR advised that blow dryers and hair care items are ineligible for return (outside of defect or damage), as they fall under items which are not suitable for return due to health protection or hygiene reasons.
The customer was unhappy with this result.
Our rep provided a coupon for the customer and stated that our policy, "is outlined in our Warranty & Returns section of our F.A.Q. that is listed on the product page when purchasing, as well available to find at the top of our webpage."
This is a bit confusing, as the intended information is that our Return Policy is available via the Help link at the top of our site, then selecting either the Warranty & Returns, or Frequently Asked Questions links. (Which can be seen and reached from the product page.)
Due to the resulting confusion, I went ahead and issued a refund for this item. The refund will appear on the customer's order page immediately, but may take up to 10 days to appear in the customer's account, depending on how their bank processes refunds. The customer is free to keep the product.
https://morningsave.com/warranty
https://morningsave.com/faq"What's your return policy?
Purchases that arrive damaged, defective, or DOA may be replaced or refunded at our discretion provided you notify us within 21 calendar days of item receipt. Use our support form to obtain an RMA number for damaged, defective, or DOA items. Items returned without an RMA number will NOT be refunded or replaced. Because our items are steeply discounted and offered in fixed quantities, for a limited time only, we DO NOT accept buyer's remorse or change-of-mind returns. Cosmetics and beauty supplies, as well as intimate apparel are not eligible for return. We will not accept or refund items which are not suitable for return due to health protection or hygiene reasons."
I hope this helps clear things up. Thanks!
Please see attached for the Customer communication, the order receipt, and a screenshot of our Return Policy.
Document Attached***
After submitting our reply, I found that the customer had purchased the same blow dryer from us on January 4th 2019 and received an exception to return it for a full refund.
Order # adaptable-energetic-volleyball
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com for solving this return issue!
Needed some information about the 2-year warranty. I received a phone call the same day and was pleased with the warranty. Good customer service is just as important as the product itself.
Hey ***,
We are happy to hear that you were pleased with your experience and the product!
Excellent customer service.
I recently had a product that was DOA. They issued a refund right away!
They react very fast to any reported issues. Great deals on products and far shipping too.
Hiya *** -
We appreciate you writing in so our support team could help. Thanks for the shout out!
After having major surgery. Being on a lot of medication. Which clouded my judgment. The next day when I realized how much I ordered. I immediately contacted customer service; Taylor was able to help downsize my order from 32 items to 16 items. Therefore, I am forever grateful and greatly appreciate how fast Taylor was able to help me. Taking the additional burden of expense "at this moment" off my hands. With this said; it's companies and employees like this.That will forever have me as a loyal customer. I can not help but, to
once again say thank Taylor and MorningSave.
Hello,
We understand the stress that may cause, I'm happy to hear that this was resolved as quickly as it was! I'll be sure and pass along your kind words to Taylor as well. :)
MORNINGSAVE takes care of you if you need to return an item- this is important! I recently had an issue and within 1 day had an email telling me what to do! This is a boutique company with great service! They send you your products quickly and I will continue to buy from them!
Hi *** -
So cool to know that we got that resolved for you quickly. Thanks for the love!
Truthfully speaking this is one of my better companies I've ever dealt with really amazing staff and the products are truly amazing.
There were a few times which I had to reach out to customer support even though there is no phone line to the customer support they respond via email very professional and in a timely manner.
Overall I would definitely recommend to anyone who wishes to buy from this company. And the products they have to offer are a nice quality product for an Amazing price or rather a fantastic price!
Hi ***,
We were happy to help and I hope you love the Foodi's!
Thanks for the love!