McDonald's

I visited the store with my wife and 4 kids. My kids were dying to play in the play area and we had never been inside this McDonalds, so I treated them on a Sunday to let them play and get some lunch. Worst mistake I had ever made...

Upon walking in, an employee was mopping up a large puddle of water near the drinks by the drain (I assumed someone had spilled a drink, more on that later), and walked up to order food. The guy in front of me was complaining that his daughter's chicken nuggets were hard and cold. I came up next, ordered 4 kid's nugget meals, and food for my wife and I. Kid's came out from the play area after about 5 minutes complaining it was hot and spelled bad (and for kid's to stop playing, that says a lot). I went into the play area and it was uncomfortably warm and smelled like someone had left several dirty diapers to ferment. I told the kids to go wash their hands, but both bathrooms were closed (which is how I figured out later that that water being mopped up may not have been water, but backed up sewer, yuck)! I took the kids back into the play area (plugging our noses) to use hand sanitizer (empty) or grab one of the towels (empty), so how is one supposed to clean their hands before eating (especially after getting whatever was in the play area on their hands)? I asked the cashier, who talked to the manager, who did not even both looking over at me (customer), but instead gave a wave and said something to the cashier. She said we could use the faucets only, which we did (with a worker mopping up overflowed toilet), and black stuff came out of the faucet. At this point I should have asked for a refund and left, but we were minutes from eating a good meal right? Wrong!

The nuggets came out hard and cold just like the last guy's, and none of my kids would eat them (they were literally crying when I told them they had to eat them).

I contacted corporate, who called me and said someone from the store would contact me. That was over a week ago and still no contact... I will never visit this store again (at this point even if they offered me a golden egg I would not go back). Terrible customer service.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by McDonald's regarding complaint ID...

[redacted].
Regards,
[redacted]

In response to her issues, we did in fact have to repair the roof, we also hired an independent roofing company to confirm it was repaired and correct. As for the other items that are brought forward, I as the owner of Total Restoration personally went to the home to meet with Mrs. [redacted] with...

Shaun K[redacted] the project manager, after inspecting the home with the owner we agreed to repair all items she brought to our attention, we then scheduled the repairs for a later date. We then sent our drywall painter to the home to make all necessary repairs, upon arriving the homeowners husband brought up other items that Mrs. [redacted] had said were fine, when our painter declined to repair items that were not on the list the husband began cursing at our painter, he then called and cursed at our project manager and it was at that point we instructed our painter to leave the premises. We also received an email from Mrs. [redacted] within the last 24 hours admitting her husband did curse at our guy and wanted to know when and if we would resolve this matter, we are and have been more than willing to resolve and repair any items related to work we performed, but, we will not work under conditions where one minute the homeowner is courteous and agreeable and the next minute combative and cursing, we also have informed the [redacted]s we will provide any and all paperwork but we also need to be paid the outstanding balance owed which is over 90 days past, feel free to contact me with any questions.

February 13, 2017Dear Ms. Hattie:Thank you for taking the time to share your recent experience at the McDonald's located at [redacted]. As the Franchise Owner of this restaurant, I hope you will accept my apology for your unsatisfactory visit.Our goal is 100-percent customer satisfaction and...

my team works hard to deliver fast, friendly, and accurate service to guarantee that each visit you make is a pleasant one. I'm sorry you feel we have let you down. Please be assured, I am following up at my restaurant to address this issue.We tried to call you to follow up with your complaint, but the number left was the number for a different McDonald's restaurant in the area, If at any time you would like to speak to our office about your complaint, you can call our office number. Your feedback serves as a valuable reminder that our customers are our number-one priority. We truly appreciate your feedback and again thank you for taking the time to share your experience with us, We hope to have the opportunity to serve you in the future.Sincerely,Christina M McDonald's Franchise Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will admit that the CSR [redacted] has done her part in trying to figure out why Workman's Compensation kept denying the request.  It was found out (1) that Kenosha Open MRI kept trying to submit the bill long after my account had been closed by OWCP.  (2) after finding out my account was closed Carol Brown my VA OWCP manager made a couple of calls to OWCP and had them open my account and during that time it was found out by the letter that was attached to this that CSR [redacted] kept putting in paperwork with the wrong code for what my MRI was for and that was the reason for OWCP denying it.  OWCP has contacted Ms. [redacted] with not only a number but with a direct contact on how to submit the proper billing with the correct code to ensure that they are WILLING TO PAY once the CORRECT paperwork was submitted.  Ms. [redacted] believes that she has submitted the correct paperwork, but has she now and with the correct code?  If she has why is OWCP stating that nothing has been submitted on their end?  Why is she blaming the OWCP when it has been found out that the reason the bill was denied was due to Kenosha Open MRI's clerical error for NOT submitting the correct medical code? My concerns are how long do they think that my account through OWCP will remain open so that they can drag their feet on submitting the correct paperwork.  Also, the response that I received through Revdex.com was by Ms. [redacted].  Where is the head of this department and why have they not gotten involved?  Lastly, I will contact my lawyer if I receive another bill in the mail saying that I am delinquent on this bill when it has been clearly shown its been on Kenosha Open MRI.  If this case doesn't get resolved not only will they pay for my bills, but for the mental anguish, and also for court and lawyer costs.  At the end they will be paying a lot more than just an MRI scan.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Revdex.com spoke with Matt the store manager. He was very sorry to hear of this customer service issue. He asked that the customer come back to the store, he is there until 4 and he will replace the items that were incorrect.

Fast becoming one of the worst McDonalds in the area. They try to cheat the customer every chance they get. They sell a double cheeseburger for a much higher price than a "McDouble" and the only difference is one piece of cheese. When ordering a Mcdouble they always try to charge you for the higher priced sandwich. They never give you any napkins or ketchup in the drive through. They have a sign posted on how many sauces you get with chicken nuggets yet they never give you the correct amount. Also they charge you for cheese yet they don't give you a discount when you order something and tell them to "hold" the cheese. Very greedy ownership if you ask me and I think the employees are trained to short change you on things any chance they get.

The customer was contact on December 22, 2019 after we received his formal complaint from December 22, 2017.  Mr. [redacted] gave a return call to the office on Friday, December 29, 2017 where he was allowed to give details of his incident.  Mr. [redacted] stated that diue to the staffing issues, he...

left without receiving his food or asking for a refund.  At that time, Mr. [redacted] was advised that due to the time lapse, a refund would not be possible but that he would be sent promotion coupons equal to the value spent that he could use at any Milwaukee County McDonald's.   He said that was fine and he still was going to try and get a refund.  Mr. [redacted] was advised that the coupons would be sent in the mail today and he should received them early next week.   Mr. [redacted] then called back to ask what was said about his refund and was repeatedly told that a refund may not be possible due to the time and not having the food.  He said he found his receipt and he was advised that he could try but as a security measure refunds are not given after a certain length of time as we have issues with panhandlers finding receipts outside and trying to get cash back. Promotional coupons were mailed for Mr. [redacted] to receive the following items he stated were ordered at no cost to him:  3 McChicken sandwiches, 1 Medium Fry and 1 Large Drink.

We have tried working with Ms [redacted] insurance company for over a year and have not been able to resolve anything. We have provided both Ms  [redacted] and insurance company with documentation to process claim several times. At this time both Ms [redacted] in our billing department have gone above...

and beyond to try to have this claim settle and spent several days and hours working on this single account in the past several months. Our company has provided them with more than enough information

The [redacted]) placed an account with [redacted]. ([redacted]), in the name of the consumer, on May 31, 2016 for collections.  On November 17, 2016, the consumer contacted RevCrest Inc. (RevCrest), a sub-contractor of [redacted], to discuss the potential options...

available.  After discussing the Loan Rehabilitation Program with the RevCrest representative, the consumer elect** to enroll with a pre-qualifying payment of $5, pending receipt of the Proof of Income (POI) required for approval by **.  The consumer advised the RevCrest representative that the first payment can be processed on November 24, 2016 and the second payment on November 30, 2016.  The consumer then expressed concerns that they are not comfortable providing card information without additional documentation about the arrangement, due to a previous security breach of banking information.  RevCrest follows the guidelines of all state and federal regulations when processing payments. As payments are pay** through RevCrest directly to **, the payments can be verifi** on **’s website.  At that time the consumer requested to call back at a later date after conducting more research. If the consumer is uncomfortable making payments over the phone, the consumer can make payments by logging into [redacted] or by mailing payments to [redacted]. If the consumer chooses to mail payments, they will need to include their account number on the form of payment mailed. Once the consumer has returned all required documentation to fully enroll into the program, they will be mailed a letter containing all information about the program, including the agreed upon monthly payment amounts.

Your average Mickey D's but with rude cashiers and workers.
One guy got mad I asked for BBQ sauce.
Did you make the sauce from scratch to get mad?
Do your job!!
Will not be back.

Company's response below:To whom it may concern, We received a complaint, originating out of your [redacted] office, from a customer named [redacted]. We were finally able to reach Ms. [redacted] to hear her concerns and investigate on our side. Ms. [redacted]’s issue has been resolved...

via phone conversation on 4/21/16. She requested coupons be sent to her in the mail. Case # is [redacted]  [redacted], DBA McDonalds[redacted] * [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.None of my issues have been resolved. I was very clear with all of the issues that occurred this day and do not feel a phone conversation is appropriate. To resolve my complaint, I would like the business or a representative thereof, to reply to my issues in my complaint directly on this complaint or I will not consider it resolved.
Regards,
[redacted]

The Gutter Guys takes customer service very seriously as attested to by our being in business since 1988 and over 300,000 satisfied customers. We appreciate the opportunity that the customer gave us to provide a solution to his gutter repair.  We try hard to exceed customer expectations but...

unfortunately in this case we did not.  The number one complaint in home improvement business is miscommunication and that seems to be the issue here.  The customer has no issue with the work we provided, his issue is with our method of payment.  As a small business we do not offer financing or billing arrangements on small jobs to non owner occupied residential homes with out prior credit approval.  When our office called to schedule the job to be completed we indicated at that time that someone would have to be at property to make payment or a credit-card would have to be used for payment. We do jobs every day and it is never an issue. We have found from past experiences that it is very difficult and expensive to collect payment after the job is completed, we did not take any deposit or payment prior to arrival to complete the job. When our installation crew arrived at the job site the property owner was called  again as no one was at the job site to pay and indicated we would need to process the payment and the property owner gave his credit-card information and we completed the job as requested. The property owner had the right to not like our payment policy and go with another service provider but he choose to have us complete the work.  Now that the work has been completed he is complaining because he does not want to pay on our terms but on his terms which we did not agree to.  We feel that property owner received a quality job at the price he agreed to and paid and no credit will be given.  Thank youTom RThe Gutter Guys

We made two repairs to the air conditioning system on Mr. [redacted] vehicle.  The first repair was replacing a seal on a fitting at the accumulator assemble.  The second repair was replacing the low side schrader valve on the accumulator assemble.  I spoke with our service consultants...

and to the best of my understanding Mr. [redacted] was in recently with the air conditioning not working again and was not willing to pay for diagnoses to determine if the problem was related to our recent repair.To help resolve this situation I will be willing to diagnoses the current air conditioning problem at no charge, and repair it at no charge if it is from one of the area’s that we previously repaired.  If there are other leaks or repairs needed Mr. [redacted] can decide if he would like to authorize these repairs.

This letter is a response to [redacted] for [redacted]. The complaint is in regards to pricing issues installing some parts.  We did a maintenance check up on Ms. [redacted]’s A/C Unit and found a condenser motor and that had bearing play and a dual run capacitor that was showing low on...

it. They were not out but would be preventive repairs so it does not go out in the middle of summer. We are on a flat rate pricing system and all condenser motors are $445 including motor, labor to install, also includes a free single capacitor.  Our direct cost on the parts are higher than what you can find online but we are have them more readily available. We have calculated this pricing to not only reflect our variable cost but also the cost to run our business. We have vehicle cost such as fuel, insurance, the vehicle itself, all necessary tools to make that vehicle function. We have office costs such as building, insurance, phones, computers, office staff, etc. We also have costs such as marketing and promotions to get the phones to ring. If we were to structure our pricing to were there is 0 markup and a few dollars of labor we would be out of business. We believe our pricing is fair. We are not overcharging but calculate our cost so our company is not losing money. We understand that there will be some companies cheaper and some more expensive. For those that believe we are charge to much they can simply decline. Ms. [redacted] agreed to pay for the job initially. We are willing to work on what would be a fair resolution.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], the response was rather inadequate however the response that I received from the business directly was adequate, They provided restitution.

[redacted], My name is David L[redacted] and I am the Owner Operator of the McDonald's restaurant in Oakland. I just opened a letter today from the Revdex.com. I would like to get more information from you concerning your UberEats delivery purchased on 12/12/2017. I am sorry there...

was a problem and I will work to try to solve the issue. I called the phone number listed for you ###-###-#### but could not get thru. It said your mail box was full and to try later. If you could pleas call me at ###-###-#### so that we can work on solving your problem with your order. Thank You, David L[redacted]Owner/Operator

Complaint: [redacted]
I am rejecting this response because:To Revdex.com Agent,Thank you very much for your invaluable time and kind help. I would like to response simply because I don't agree with McDonald's resolution. So I don't want this case to be automatically closed and considered as resolved. However, I do realize how little sincerity McDonald's has in resolving this issue. Their representative replied that "I should have noticed the quotations after it was typed and I missed it, again, I apologize.". It sounded like the quotations were typed by their computer itself but not by a human being. I guess that was not the case. I think the quotations were there for some special meaning, most likely it was for sarcasm but they denied. I think I should not expect a real resolution from this McDonald's restaurant. That been said, it does not mean that I agree on their explanation. I appreciate very much for Revdex.com's involvement in trying to help me to resolve this issue. Thanks a lot.
Regards,
[redacted]