McDonald's

I am rejecting this response because:
I have not been contacted, perhaps they left a message.  Also, I had requested communication in writing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is no response listed and I would like to receive a...

response from HSBC
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is INCORRECT...

information. I called many many times to speak with the person that dealt with my case but I have been unable to ever speak with them because they are never available. So I always spoke with someone else . When I received your notice of stating that you needed evidence, I provided that ASAP. I spoke with a dispute specialist and they specifically stated that the person handling my case left notes on my case of what evidence I needed to present. And I submitted that evidence. Then once again you guys claimed you needed more evidence . I called in once AGAIN (of course the person handling my case wasn't available) and this time I spoke with a dispute MANAGER. And we called the company on 3 way and the company claimed to never have received my emails requesting a refund and they also stated they couldn't even find my order. They requested me to forward them the emails to them, which I did as soon as I got off the phone. Once the company representative got off the line, I continued to speak with the dispute manager and he specifically stated that the only thing I needed was to send over a letter from a company (with a company letterhead) stating that I received the wrong hair. Please keep in mind that the previous representative did not tell me this was needed in my case. But I proceeded to send that evidence over anyways. I sent that over a month ago. I have yet to even hear from you or the company where I ordered from.If you record your customer service phone conversations, you can listen back to all my conversations with all your representatives and see I did exactly what was asked of me. 
Sincerely,
[redacted]

I apologize for the slow response, but Randy does not use that email very often.  If you could put my email in there [redacted] that would be greatly appreciated.

Hello [redacted], so sorry for taking this long in responding back to this claim but the email that you originally send this information to is not my primary email any more so I don't check it as often as I should. Here is my respond and please if there is any question feel free to give us a call.At...

Prescott Maid to Order we value all our customers and strive to deliver the best cleaning our industry has to offer, that is why we provide all our customers with a 100% customer satisfaction guarantee. While we understand that no one cleaning is the same  and that there may be issue’s that arise, it is not within our power to rectify or resolve an issue that is not brought to our attention. At no time during the cleaning we where  notified by the customer that there was any personal phone usage being conducted, however the cleaners did call the office several times to report extra cleaning being requested by the customer that were not originally specified at the time of the estimate. At the end of the cleaning, the inspector walked through the home with the customer and the customer found that some cleaning was not up to to her standards, which the inspector cleaned right away after which the customer told the inspector that everything was good.     Later that day, the customer called into the office to go through several items that she found were again not up to her standards, claiming that the cleaners had broken her blinds and ceiling fan, which during the inspection were in working condition, but we went ahead and sent out our handyman and fixed the problem, the blinds were not broken at all  and the fan was loose from its base and had a very noticeable swing to it, which was not as it was when the inspector left, but again we fixed the problems and the customer again said she was satisfied, also this time the company owner and the inspector went out to the home that same day, in the afternoon about 5 p.m. and did a walk through at which point the customer pointed out a list of items she felt were not cleaned, so the inspector  and the  owner re-cleaned  the areas requested by the customer, however it is to be noted that every area the customer pointed out were in fact cleaned by the initial cleaners and was still clean but it was re-cleaned non-the-less because customer satisfaction is our main goal. Again by the end of the visit the customer said everything looked good.  A week later, the customer called again, this time she stated that she could not find her cosmetics bag and accused the cleaners of taking it, and then implied to the owner that she wanted a discount for her troubles. By this point, the customer had already received approximately 20 hours of cleaning at the 12 hour rate; between all the visits and repair work any additional discounts were not an option. The customer was politely told  that Prescott Maid to Order has 100% confidence in the cleaners, however, if she felt 100% sure that one of them stole from her that her next step should be to contact the authorities and we would be 100% cooperative in resolving the matter. The customer’s response was if the company did not “do something about it”, that she was going to give us a bad review. And so she did. In good conscious, Prescott Maid to Order delivered the service to the customers satisfaction and were ensured by the client upon the last visit that she was 100% satisfied.   At Prescott Maid to Order, we value all our customers, and strive for excellence but perfection is not possible although our mission is to come as close as possible. That is why we do everything in our power to provide excellent customer service, sometimes going above and beyond what our services entails. However Prescott Maid to Order will not be bullied into giving discounts to avoid a bad review it is not ethical or moral.Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Response emailed to client on April **, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved....

 We were sent our check and the account was closed.  That was all we ever asked.
Sincerely,
[redacted] [redacted]

The U.S. Department of Education (ED) placed an account in the consumer’s name with Coast Professional Inc. (Coast) on March 16, 2014.  On March 24, 2015, the consumer contacted RevCrest Inc. (RevCrest), a subcontractor of Coast, and enrolled into the Loan Rehabilitation Program with a...

pre-qualifying monthly payment amount of $5, pending receipt of the Proof of Income (POI) required for approval by ED.  The consumer was advised that in order to successfully complete the program she would need to make nine (9) qualifying payments within a ten (10) month period.  Unfortunately, the consumer only made seven (7) payments, resulting in not completing the program.  On January 19, 2017, the consumer contacted a RevCrest representative to discuss her account.  During the call the consumer expressed concerns about the amount of fees that have been added. The consumer advised she could not make payments on top of the current Administrative Wage Garnishment (AWG) that was on her account and advised that she would contact ED directly to inquire about the fees that were added to the account.  All fees applied to the account are set by the U.S. Department of Education, not RevCrest.  The consumer may contact a RevCrest representative at ** [redacted] to discuss options that are available to her.

Response sent to the client on 4/**/2017.

Response sent to client on May *, 2017. Please allow 5-7 business days for mailing.

On August 25, 2017, my office staff contacted Ms. Serena [redacted] by telephone.  An apology was given and she agreed to free value meal coupons.  An apology letter and coupons were mailed out to her on August 25, 2017 as well.  She stated that instead of a refund that she would...

accept coupons.

Response sent to client 12/**/2016.

Reponse mailed to client on October **, 2016. Please allow 5-7 business days to receive.

Re: ID # [redacted]In response to the complaint we would like to inform you that we cannot refund the customer the booting fee, which we have already explained to the "customer" and why. At this location, [redacted], monitors our parking lot because of our proximity to downtown and the University...

of Texas. We do not pay any monies or receive any monies from this company. As you may be aware parking in the downtown area is at a premium without "No parking/towing enforced signs", we would not have any parking for our customers.Unfortunately this "customer" admits to parking on our property and immediately leaving to visit another business and only visits ours after his car has been booted.We would like to let you know that we have extra towing policy signs all over our lot to warn consumers about the fact that a towing policy is enforced on our lot. We have a total of 7 signs which is 5 more than the required amount by law.Again, for these reasons we cannot be responsible for his monetary loss. Thank you, McDonald's Owner Operator

Sept 9, 2016The store (Manager Colleen W[redacted] called [redacted] at 7:33pm on the 8th and left a message.i{Area Supervisor Debra B[redacted]) called [redacted] at 9:10 on the 9 and left her another message with my number and also let he know I was mailing a letter with 2 free value meal replacement cards. I...

am enclosing a copy of the letter sent her.I will also be following up on procedures at the store level.Thank YouDebra B

5/22/2014We are in receipt of you letter. We do not have enough information to make a determination. We have called the customer twice to try to find out more information about his alleged problem. We have not heard back from him in order to try to resolve this.Sincerely,

---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Wed, Sep 9, 2015 at 8:34 AMSubject: Compliant ID [redacted]After calling a different company (gunter guns) located w/n...

Gunther gifts, I was finally able to speak w/ someone. Customer service of Gunther gifts ([redacted]) had my email up & ready to respond so I was told. 4 hours go by & nothing. Not a call back. I called gunter guns again because they are the only ones who answer or have a vmail available that will take msgs-they transferred me again. Customer service ([redacted]) had stepped out of the office. I sent her another email to cancel the order. After 2 more hours & no response. I emailed again to request that she acknowledge that she received my email & it order was cancelled. The only response I got out of this whole experience was. Order has been cancelled. Not I'm sorry, not anything. Horrible. But, thankfully, issue is resolved.

I have informed my office to invoice the customer for the amount she feels she owes, we did have equipment at her has longer than she states, but, we do not want a customer feeling we are charging or getting paid for anything more than what we should. A new invoice is being sent today, and should...

settle this issue with the customer, feel free to contact me with any other questions you may have.Tell us why here...

I apologize for the delay in responding to your emails. I picked up a bug before Thanksgiving that has held on too long.Mr. [redacted] wanted to settle his case because he needed the money. Mr. [redacted] was fully informed and signed the settlement documents, including a release of claims and a...

distribution of settlement proceeds. Mr. [redacted] negotiated a reduction in my fee, as well as a reduction in reimbursable case costs incurred by my office in prosecuting his case. Mr. [redacted] medical treatment was provided by Kaiser under its Medicare Senior Advantage Plan. Kaiser asserted a lien against his case to cover the cost of medical treatment  provided for his injuries. We negotiated a reduction of more than 50% in the amount of the Kaiser lien. Mr. [redacted] accepted and negotiated the check for the settlement proceeds.Mr. [redacted] may be suffering from dementia at this time. He has complained to others, including the California State Bar (which investigated the complaint), and most recently Mr. [redacted] wrote that he filed a complaint with the US Department of Justice, Civil Rights Division. We have responded courteously and patiently to Mr. [redacted]. However, it has been increasingly difficult to maintain this posture in the face of such repeated accusations.Very Truly Yours,[redacted]